Rated 3.6 out of 5 by 171
Rated 4.0 out of 5.0 by cst1 clean and comfortable room
Room was good and staff were pleasant and helpful. Not much variety with breakfast.
March 5, 2014
Rated 5.0 out of 5.0 by Marine252 All good...
Enjoyable trip...no issues what-so-ever... Thanks!
February 24, 2014
Rated 1.0 out of 5.0 by you know who absolute worst hotel ever
Upon arrival I stood at the front desk for 3 min before I was even greeted by the 2 individuals behind the desk. I understand that one was in the middle if doing something in the system but common courtesy is to acknowledge the individual and say that you well be right with them.
I was then given a room upon getting too the room we realized that the TV was not working. I called down they could not get it to work so was re-locating us to a room down the hall. When we got to the room it was right next to the elevator, that's all we heard was the elevator going up and down and people talking. I called the front desk and asked if I could please be moved again. We were then moved up a floor to a room which again the TV did not work, I called the front desk Kyle answered I was speaking to him about the TV not working then one of the people we were with said that theirs didn't work either and they had unplugged it and plugged it back in then it worked. So we did, and it did turn on so the girls and I were laughing and I told Kyle it was working, I then proceeded to unpack some things, when I tried to change the channel it did not work, so I again called front desk unfortunately I got Kyle on the phone ,, I said sorry but your going to have to come up and fix TV it's not working, at which time he answered me BY RAISING HIS VOICE and basically yelling at me with "well is it or isn't it ..you just told me it is now your telling me its not' to which I replied who the heck do you think you are talking to me like that I'm paying a heck of a lot of money and I won't be spoken to that way.. I asked his name# this is when I found out who had been servicing us this whole time# he kept asking about the TV VERY rudely is it or isn't it after the 5th time he answered me only to then get even louder n the phone yelling at me and over top of me talking .. then said will be up and hung up on me. I have NEVER been spoken to in the manner..this was totally unacceptable thankfully Anthony came to the room and fixed the TV and tried to smooth things over for his fellow employee. He was very professional. The girls all 15-16years old were sitting in the area where breakfast was served playing a game of apples to apples when Kyle walked in and turned he light of on them, not saying a word, they were quiet and not hurting anyone unlike the boys who were running all over the hotel.
After going to sleep that night we woke up in am to no TV again ,, we had a game so before exiting room I called and asked that they have someone come and fix it. That was at about 8am. We got back 5 hours later and it still hadn't been looked at. And my room had not been cleaned by then or for the rest of the day. I had to go request clean towels that evening at 10pm
Again the next morning no TV working upon leaving asked again that it be fixed I came back 6 hr later it was still not done when I walked in I was told that they were giving me a new one right then.... really 6 hours later...I also didn't know that it takes over an hour to get an ice bucket I had to go to front desk for one.. totally pathetic
I asked each day to speak to a manager never was there one there I was handed his business card every time.
My kids play travel ice hockey I have been in MANY hotels this is the absolute worst one I have ever been at.
And they wouldn't comp me a night for all the inconveniences I was just handed a card. Where is your personal touch? Your customer service?
There was absolutely no where for us to go and sit at anytime of the day once breakfast was done they shut and locked the doors. There was no common area except the bar never have I experienced this.
And there was a comedy show sat night and there was absolutely no where for us too park . we are staying at the hotel paying for the rooms and that includes parking and there was no where for us but accross the street.
February 21, 2014
Rated 3.0 out of 5.0 by Jack584905840 Great for Casual Travelers not that great for IHG Platinums & Business Travelers
I have stayed in this hotel for several different occasions now and can form a good opinion. This is a good hotel that is great for casual non visitors who need to stay a night or two: Large rooms, very clean, lots of amenities including indoor pool and good gym, nice standard HIE breakfast, comfortable beds, good location by the highway and mostly quiet. In room amenities like nice microwaves and largish refrigerators as well as plenty of plugs make stays comfortable. Climate system works very well as well. Internet if fast, there is a lot of light in the rooms. Adjacent bar and restaurant accessible from inside the hotel are handy.
However it misses the point somewhat with business travelers who are looking for a home away from home with regular longer stays because of lack of attention to detail and doing just the passable minimum: Lack of elite recognition as in upgrades. Despite the fact that there were better rooms available each and every time I checked in as a Platinum elite (I always check with the IHG app in the parking lot) I never got upgraded. I was "recognized" with a single bottle of water and greeted as a Platinum member about half of the times by the front office staff, who are somewhat aloof in general in my perspective. The closets are somewhat short to fit dress shirts whitout having to turn them sideways and there not enought hangers for a full week's of business clothes #3 pants, 5 shirts#. The pillows are labeled "Firm" and "Soft", but they are all the same "Lumpy". The water pressure in the showers is too low to take a comfortable shower. There are cookies in the lobby but tend to disappear by 5 PM and never have a second batch made. Some days there are not hot protein options for people who do not eat pork for breakfast. Omelets are always the "Denver" type containing ham. Mixing with cheese omelets on ocassion would be a good idea. Paying better attention in room assignments and not assigning groups of children close to business travelers would also be a welcome and thoughtful consideration. About half the time, the "new" mouthwash put by the housekeeping does not have the foil seal #It litteraly takes one second to check whether it does and do not leave it for the guest if does not.#
Again those are just nuisance-type details #other than the non-recognition of Platinum entitlement to upgrades, which is major, but does not affect many people# that would make this hotel go from "good" to "excellent". Attention to detail is a big thing and usually the differentiating factor for frequent business travelers.
February 21, 2014
Rated 1.0 out of 5.0 by SRH79 One of my worst experiences
This place was a fish market. They had some school over and the kids would be running around till late night at times talking loud or screaming in hallways. Too many times bunch of kids are sitting in front of the elevator and there is no room to move. We complained about them but the staff showed helplessness. Will never come back here again.
February 20, 2014
Rated 5.0 out of 5.0 by Marine252 Much Better Experience..
Had some problems last time and pointed them out here in a bad review. The management and staff more than addressed my concerns and made this trip much more enjoyable. Will be staying there on a regular basis when in town and now know that they will do what it takes to make my stay enjoyable. Nice job Anthony and Justin!
February 8, 2014
Rated 5.0 out of 5.0 by SugarLand2002 A better Holiday Inn Express than Usual
This Holiday Inn Express has a lot more amenities because it's a conference center. It was more like a Holiday Inn, but you get free breakfast. It's a good place to stay and a quick hop on the freeway to the Tri-City Area. Great treatment for IHG members.
February 7, 2014
Rated 1.0 out of 5.0 by Marine252 Terrible Room
Was there a couple weeks ago and had a good room. This time they put me in a hallway the connects the main lobby to the bar. Constant noise every night. Room itself had maintenance issues as well. Very disappointing stay...
February 2, 2014
Rated 3.0 out of 5.0 by Taste the Blue Good service uncomfortable bed
Stayed on 1-3-14. First off staff was very helpful. I needed to plug in my truck due to extremely cold temps. The front staff got me set up with an outside plugin. Thank you for that. My room was nice and it was very quiet however the bed is in need of replacing. The mattress was very uncomfortable. The garbage can and decorative tin under the tv console both had garbage in them. The tv channels did not match with the guide provided. Breakfast the next morning was good but pancake machine was out of order.
January 10, 2014
Rated 5.0 out of 5.0 by NaomiMc Amazing Staff! THANK YOU Anthony!!!
Had an issue in my room at 1230am.. I called the front desk, Anthony answered the call. He spent about 15 minutes on the phone trying to troubleshoot my issue, then asked if I wanted to switch rooms then or wait until the morning. I said I would switch then as I was not completely settled in yet. Not only did Anthony find me an amazing new room, he brought me some water and Ben and Jerrys Ice cream with a spoon. He knew exactly what to do to once again make me the happiest IHG Platinum member!
January 7, 2014
Rated 3.0 out of 5.0 by Joe Pipe Sales Executive King Suite
This was the second time I stayed in an executive suite room (with jacuzzi tub, etc) and both times, the king bed was sagging in the middle. It seems that the king mattresses or box springs need some attention. Other than that, the stay was enjoyable, including two times in the hot jacuzzi tub for my sore back - nice!
January 6, 2014
Rated 5.0 out of 5.0 by scapi743 Cozy bed and clean room!
My husband, son and myself recently stayed at the hotel. The hotel service was outstanding, and the room was so clean. The beds were very cozy, my four year old slept like a rock! We would recommend a stay for anyone coming into the area!
January 4, 2014
Rated 4.0 out of 5.0 by Kenneth L recent stay
Very nice motel, very quiet, good nights.. sleep. One day of the five we spent their the room cleanliness was not up to their usual standards. Only other complain. was the slow response to icy conditions in the motel parking lot..This is the usual motel we stay at when visiting family in the capital district,
January 3, 2014
Rated 5.0 out of 5.0 by steveT99 again.. great stay and friendly staff
Continues to make my monthly trips to that area very pleasant
December 29, 2013
Rated 5.0 out of 5.0 by BaxterC Wonderful Stay!
Had an Enjoyable stay here. I would recommend this hotel to anyone!
December 27, 2013
Rated 5.0 out of 5.0 by Busine365 ANTHONY was Incredible!!!!!!!!!
Anthony was spectactular! I travel a lot for business and have been to thousands of Hotels and have experienced every type of customer service imagineable but nothing compares to the service that I received from Anthony while staying at this Hotel in Latham. He always had a smile on his face, was extremely friendly and always consistedly greeted us in a personable and professional manor. He made sure that every part of our stay was enjoyable and it was because of him. He went above and beyond for us! One night it was very cold and snowing really hard and we were going out to dinner and were all dressed up, there was alot of snow on the ground and our car was covered. I had a nasty cold and my husband had a broken leg at the time and he offered to wipe the snow off our car and he did! I will never forget watching him go outside in his extremely nice suit (definitly the most well dressed at the hotel) and dress shoes and plow through the snow just to help out a guest. He was always looking sharp and had a very professional attiude. When I am in the area I will definitly choose this hotel based on the level of service I received from him! That level of guest service is not easy to find, you have a real gem at your hotel!
December 20, 2013
Rated 2.0 out of 5.0 by rocket1199 lousy room
Channel guide doesn't match channels on TV
executive wing a little smelly with restaurant food
missed room clean up one day
December 16, 2013
Rated 5.0 out of 5.0 by Bearcwboy GREAT SERVICE
I travel a lot for work and stay at a lot of Holiday Inn Express units.
This one is by far the most comfortable and nice.
Mike at the front desk and Gail in the breakfast room always make me feel like I am at home.
Everyone that I talk to or come in contact with are excellent.
December 15, 2013
Rated 5.0 out of 5.0 by lathamnative Friendly staff, great location, nice hotel!
We visit Latham 1-2x per year to visit family, and this has become our go-to hotel. The staff are super friendly, the rooms are comfortable (we got an update for our last visit, which was great), the location is ideal for visiting Latham, and the contential breakfast has a great variety of food. We've stayed in a few different Latham hotels over the years, and this one is the best!
December 12, 2013
Rated 4.0 out of 5.0 by mery125 Good stay
We live in the Latham area and were staying in the Holiday Inn Express for three nights while our bathroom was being renovated. The check-in was easy, The room was clean. The bathroom was very clean and in really good shape. My only complaint was the TV issue. It was on when we opened the room and was just a dark glow. Unplugged it, plugged it back in, nothing. Left it for the night. Called the front desk the next day, they sent someone up, worked fine that night. Next morning, nothing, remote doesn't do anything. Unplugged/replugged, nothing. So that was a big annoyance while staying in a hotel with a 4 year old. We got no real satisfaction on that one little part, everything else was great.
December 8, 2013
Rated 5.0 out of 5.0 by HappyLife1000 Great stay!
After a long night of checking out other area hotels and being disappointed, we finally got to the Holiday Inn Express at Latham. We were greeted by a very friendly front desk person, Anthony! He allowed us to check out a room and made us feel very comfortable and welcomed. The room was nice and big. The bathroom/shower area is clean and very big. Very nice amenities and a great nights sleep for a very important meeting the next day. Breakfast also had a lot of options. Definitely a great stay. Thank you!
December 8, 2013
Rated 1.0 out of 5.0 by dmc346 Still no staisfaction from management
Letting you all know that the upper ,middle, and lower management have yet to contact me regarding a pervious review.
Oh yes, there were some emails asking for more info. This action was no doubt generated by the previous poor review. These emails were answered with just that, more information.
Then silence. Which is worst ignored from the get go or some feeble, flaccid tease resulting in eventual 'more ignore.'
I have again contacted Guest Services.
If you happen to stay at this property beware.
Front Desk Manager indeed.
December 4, 2013
Rated 5.0 out of 5.0 by LB051 Good Stay
Good stay, comfortable and received a nice upgrade to a King Suite as well. Room was clean and everything was as it should be. Breakfast was good and it is still nice to see the Holiday Inn Express performing that service included with the room stay. Not many do this and some even charge extra for it. I stay more at the Holiday Inn Express Hotels when available in that area. Staff was friendly and good. Nice to see a Military Veteran staff member working at the front desk and thanked him for his service! Just very good overall. Keep up the good work with all you offer and do. It is well worth the money.
December 4, 2013
Rated 5.0 out of 5.0 by Mima9 Mary and John Nevins
Thank you for a wonderful overnight. We were in Room 316 and it was absolutely lovely. Since our granddaughter is enrolled at Siena we will definitely be spending more time with you. It was a pleasure to be there. Thanks again
November 27, 2013
Rated 5.0 out of 5.0 by Lawjr515 Great service!
I made a late reservation for a flight from Albany and left my car at the hotel using the hotel shuttle for an early flight and an evening return. Trevor was a great help with this and check in and out was very quick. Room was great and had a steak and clams in the Sports Bar which was very good.
November 22, 2013
Rated 3.0 out of 5.0 by Kelly413 Room not up to expectations.
When reservations were made I was told I was upgraded to a queen suite. Upon entering the room, clearly that was not the case. I went down to the desk to inquire and was told that I was in a queen suite. I was not. Also, and I realize we were in with many groups that night, but I called the desk 5-6 times late to complain about the loudness in the hallway. I never got an answer instead the phone rang and rang until it just stopped ringing. I had to get out of bed and ask the unsupervised kids.... All in purple shirts, to please quiet down. Which they did not. Overall I was not happy with my stay, my son had an early lacrosse game the next morning and my parents, who joined us on this trip were not impressed either.
November 20, 2013
Rated 3.0 out of 5.0 by NickG14 Latham, NY
Great staff and service. Attached to On Tap restaurant and if you are an IHG member they will give you at least one free drink token, doesn't sound like much, but free is free. Clean rooms and good cable selection.
November 18, 2013
Rated 5.0 out of 5.0 by jdimaio Great Stay
Was recognized and upgraded immediately as a platinum elite and that does not always happen. Staff was super friendly and helpful. I enjoyed my stay and will certainly stay again when I am in Albany area.
November 17, 2013
Rated 5.0 out of 5.0 by garjan10 Anthony's wonderful attention to us!
A wonderful young man named Anthony was at the desk much of the time when we were there. He went above and beyond for us and had the most positive and helpful attitude! When our tv didn't work he upgraded us to a suite and brought us ice cream and water! He was very attentive and seemed to be genuinely pleased to help us. Thank you, Anthony! You helped make our stay there wonderful. We will definitely stay there the next time we are in that area.
November 12, 2013
Rated 5.0 out of 5.0 by Josh2186 Great Hotel overall.... Not enough parking
I was on business for only one night and my short time there was pleasant.
November 11, 2013