Rated 4.1 out of 5 by 151
Rated 5.0 out of 5.0 by NYC Security Consultant Courteous and reliable staff
On a recent stay I left behind a phone charger. I called the front desk to ask if housekeeping could look for it? They said they would check on it and get back to me. I was not expecting to hear back that day or that it would be found. To my surprise the front desk called me back in 20 minutes and it was found. The front desk fed ex'd it to me at my home. I really appreciated the prompt attention and response that I received from the staff.
June 16, 2014
Rated 4.0 out of 5.0 by dan_the_man Good experience
This is a clean and comfortable Holiday Inn Express, that was a pleasant stay and a good breakfast.
June 15, 2014
Rated 4.0 out of 5.0 by adessex Friendly Staff, Close to Downtown
I recommend asking for an inside room as it is close to major highways.
June 15, 2014
Rated 5.0 out of 5.0 by Stu Mitch Not enough electrical plugs for telephone and other electronic equipment
Appropriate for the location, price, purpose this is ridiculous, I just want to get out of this, you are going to lose me because you're too complicated I don't understand why you want all this extra information please the me alone going forward
June 14, 2014
Rated 4.0 out of 5.0 by s2000 ice machines and cleaness of room
over all had a great time your front desk staff is awesome
June 11, 2014
Rated 5.0 out of 5.0 by JoeC49 A Clean Place, Reasonably Priced
I stayed at this hotel overnight before a sporting event in Albany. The place was clean and nice, close to where I needed to be. Super quiet. Ample parking for $5. I'll probably stay here again. A fan in the bathroom would have been nice.
June 9, 2014
Rated 4.0 out of 5.0 Comfortable bed
The hotel was good. The pool and gym were right on top fo teh front desk and visible to anyone inthe lobby. That was a bad design. Staff was courteous and professional.
June 9, 2014
Rated 3.0 out of 5.0 by DS and DS Nice Stay!
Other than a few bumps the overall stay was nice and convenient. Nice location downtown and you can walk to restaurants and taverns easily.
June 8, 2014
Rated 5.0 out of 5.0 by jdimaio Love the steam room
It was a great stay and made even greater by the fact that you have a steam room. Don't ever take it out. It is a great perp for the traveler.
June 6, 2014
Rated 5.0 out of 5.0 by Bob 24 Very clean and excellent service
The hotel was very clean and had great service. Appreciated the free breakfast.
June 2, 2014
Rated 5.0 out of 5.0 by seemelater Quiet, Clean
Nice clean room with large choice of breakfast. easy to get around with the use of the shuttle. staff is friendly and makes you feel at home.
May 29, 2014
Rated 3.0 out of 5.0 by Anant Below average option if you have to stay downtown
The hotel is a dated property that is located in a rather clumsy part of Albany. Our room was old and dark. The bathroom reminded me of the 80s. The wifi was terrible at best. The staff was helpful but not friendly.
In general, a forgettable experience.
May 18, 2014
Rated 5.0 out of 5.0 by MrIcemaker1 Surprisingly nice stay
I usually try to avoid downtown locations because of the noise and traffic - but this was a pleasant stay.
I was lucky enough to get an "inside" room (the hotel is set up in a large square, with an open area in the center - there is parking there on the first floor.) Really great desk clerk (I arrived very late, and she was attentive and friendly) who printed a boarding pass for me that I needed - the business center printer was down for the day.
Clean comfortable room, good breakfast, friendly staff - what more can you ask for?
May 16, 2014
Rated 5.0 out of 5.0 by motek 40 year honemoon
We enjoyed our stay in april 2014 at the holiday inn xpress in downtown albany. Brittany G. the desk manger was very courteous and helpful with our stay. even finding availability for our last night in the suite with a jacuzzie. All the staff was very kind and helpful. Brittany stands out with a lot of request followed very well on her part. After 40 years the honeymoon we never had, was the moments at your wonderful establisments.
thank you, and look forward to return again.
May 7, 2014
Rated 5.0 out of 5.0 by Alsn7504 Excellent Service from Staff
We stayed one night here on our way to Washington DC. The room was very clean and comfortable. We had a minor issue that the room was very warm and unfortunately we couldn't get the air conditioner to work. Within minutes of notifying front desk staff of the problem, 2 people came up and reset the system. The pool was great. No deep end- only went to 4.5 feet deep but it was very clean. Hot tub was nice as well. Continental breakfast in the morning was great. Lots of variety. Parking was free. Everything we wanted to see was within walking distance. I would definitely recommend staying here. When we checked out the next morning, we found that they gave us a $30 discount due to the small inconvenience of the AC having to be rest. The staff was very helpful and considerate!!!
April 22, 2014
Rated 4.0 out of 5.0 by DMWIL Best Value in the area
I searched all the hotels in the area and found this one to be the best value. I was pleased with the entire stay and loved the proximity to the Amtrak Station, the shuttle was there within 10 minutes of me calling for it. I will definitely stay here the next time in Albany. Good job by all!
April 14, 2014
Rated 2.0 out of 5.0 by Amir51 Can and have to be better
Both the elevator and my "non-smoking" floor smelled like an ashtray. Absolutely horrible.
For the sake of fairness i did not smell smoke in the room.
April 11, 2014
Rated 2.0 out of 5.0 by FrequenlytinAlbany Not a last resort reservation but close
Entire hotel has an odor of some sort of petroleum product I could only liken to WD40. Staff was wonderful and breakfast was common fare. Shuttle to downtown was greatly appreciated and timely. If you like to walk around and discover the area steer clear. Abandoned old buildings, highways, and a sketchy neighborhood will make you thankful for the shuttle. Given location their room rate was much too high. Hotels right next to the Capitol and museum area were the same price and had a better neighborhood. Ok if nothing else was available, but I will stay elsewhere from here forward.
March 10, 2014
Rated 5.0 out of 5.0 by AS2014 Great staff and clean
Samantha, Brittany, and Rachel are the nicest and most helpful people ever, and I have stayed in a lot of places. They are always willing to assist and maintain grace and poise, even when things get rushed or complicated when dealing with high volume times or large groups. The hotel is lucky to have them on staff. Furthermore, the hotel and rooms are very clean and comfortable.
March 2, 2014
Rated 5.0 out of 5.0 by seemelater Always a nice relaxing place to stay.
Everything about my stay was perfect. The rm was clean and orderly. the staff was friendly and on point with my needs and breakful was flavorful.
February 25, 2014
Rated 1.0 out of 5.0 by PeterB1 Time for extreme makeover!
The Albany Holiday Inn Express is long overdue for an extreme makeover. My guest room was dreary and the bathroom was even worse. It appeared that there was missing furniture--like a couch! As an IHG Ambassador Member, I was clearly disappointed and will never book this Inn again.
February 3, 2014
Rated 5.0 out of 5.0 by Zeke77 Excellent staff
This property is a gem in the heart of Albany. Excellent staff, rooms are quite, comfortable and very well updated. There is an on site shuttle that runs all day and will take you to most restaurants/bars near the city until 11 pm for free. Only downside is there is no projectors or screens for the meeting rooms.
January 27, 2014
Rated 5.0 out of 5.0 by AppreciatetheWelcome Brittany and Sam made the stay
When I read the reviews for this hotel prior to my staff I wondered how great the staff could be to merit such high and consistent praise. Having completed my stay I not only understand the praise but feel compelled to add to it. It was my first business trip to Albany and first trip on the train. A colleague recommended the hotel for the price and convenience of the shuttle. Both are, indeed, good. Yet both are overshadowed by the delightful evening staff. I spoke to both Brittany and Sam over the phone confirming the reservation that had been made by my assistant, calling to arrange shuttle pick up at train station and then to follow up with a question after my stay. I had the pleasure of talking with both ladies during check in and then to get a dinner recommendation. While our exchanges were short I was so pleased by their professionalism, warmth and sense of fun. They made me feel so welcome. The accommodations were simple and comfortable. While my room faced the river and the roads I found it to be very quiet and heard nothing from the adjacent rooms or the hall - a real plus. What will bring me back and recommend the property to others is the staff.
January 15, 2014
Rated 5.0 out of 5.0 by Petert2225 Albany New York
Staff was the best I have seen in a long time. I would stay here again.
January 12, 2014
Rated 4.0 out of 5.0 by Lin_NY Location, location
My only complaint is my room faced the highway, which was noisy. However in the middle of the night the freight train came through, noise does not begin to describe the sound. If I go to Albany again, I will ask for a different room location.
January 12, 2014
Rated 5.0 out of 5.0 by NYC Biz Boss Exceptional Staff
The staff was exceptional from the time that I called the property directly to reserve a room, to check-in, to the shuttle service to the Empire State Plaza & the Amtrak station. Overall, it was a great stay for the value. I would definitely stay there again.
January 11, 2014
Rated 4.0 out of 5.0 by OTCARES Comfortable Stay
Great Staff, love the free breakfast and the shuttle service!
January 3, 2014
Rated 4.0 out of 5.0 by OTCARES Comfortable Bed, and Knowledgeable Staff
I attended a conference and had a great stay. The staff was very helpful and the shuttle bus driver was the best.
January 3, 2014
Rated 5.0 out of 5.0 by Ebme business
Staff was/is wonderful and very helpful. They had a shuttle available, made cookies, called a taxi for me
The staff is the best part
January 3, 2014
Rated 4.0 out of 5.0 by Smsm101 Did not fulfill hospitality promise
I booked whirlpool room. There was only 1 bottle of shampoo which I used at night. Next morning I asked for another one I was told it will take a while I said it's ok but at the end it was never delivered to my room. I was not satisfied with the service.
January 2, 2014