Rated 4.1 out of 5 by 198
Rated 4.0 out of 5.0 by SCHSTeach Good service, sketchy neighborhood
We had a good experience at the Downtown Holiday Inn Express in Albany. The staff was friendly and the service was good. The floor that we stayed on had a very strong cigarette smell to it. The door to our bathroom was off the hinge at the top and would not shut. The coat rod in the closet was not attached. The hotel is right beside the highway which is a good thing for convenience in and out of the hotel, but the traffic made it hard to sleep at night.
July 18, 2014
Rated 5.0 out of 5.0 by KAmidwest surprise overnight
This is close to the train station but also close to downtown. Staff was very pleasant and the shuttle was welcomed. I enjoyed my sleep, my room and my breakfast
July 18, 2014
Rated 5.0 out of 5.0 by Duggan Thanks Holiday Inn
We arrived late but had no problems getting checked in. We had some business to conduct (printing off a real estate document, signing it and getting it returned asap) and the front desk staff (Rachel!!) was a huge help. We wouldn't hesitate to stay here again.
July 16, 2014
Rated 4.0 out of 5.0 by Creme7 Truly impressed with my stay!
Overall the stay was acceptable. The staff was great, the complimentary breakfast was very impressive! I have to admit, it was the best spread I've had for a complimentary meal at a hotel. I still can't get over the freshness of the cinnamon rolls...delicious.
Besides my wifes missing leggings from our room, we had an awesome time at this facility!
July 14, 2014
Rated 1.0 out of 5.0 by Fred M Big disappointment
The person checking us in did not check to see if we had gold status or not, or if he did he did not acknowledge it. We did not get a room upgrade, or comment that none were available. When we went back, he realized for the first time our status, and then said no upgrades were available. Hmmm. The toilet was slow to drain, and then got very much slower. We called at 8PM and then several hours later when no one showed up. At the second call we were told we could move to a suite, but given the hour chose not to. The next day we mentioned it at check out and the person indicated nothing had been registered about our service request.
Not at all up to the standards we've grown to expect of the various Holiday Inn brands.
July 13, 2014
Rated 5.0 out of 5.0 by Rick from Port Perry Great proximity to downtown. Comfortable stay at a reasonable price.
We stayed at the hotel for the McCartney concert an extra day. Staff was great in every way. Not sure when I will be in Albany again, but if so, would return to this hotel.
July 10, 2014
Rated 5.0 out of 5.0 by rudwung Great place to go after Paul McCartney concert in Albany, NY
We loved the Holiday Inn Express mainly because of being able to relax and not drive after a great concert that was only minutes away by walking. The front desk staff were great. The Inn was totally filled the night of the concert yet it was very very quiet. We slept in and missed breakfast and left around 11 a.m. The shower was wonderful. I slept very very well. There was some road noise outside but nothing that was problematic. Overall a great place to stay.
July 9, 2014
Rated 5.0 out of 5.0 by BigToe Great weekend!!!
Conveniently located right off the highway, this place was not only comfortable, it was clean, and all the employees were so helpful. Even the shuttle driver Mike (or was it Mark). He played No Cash Cab and asked trivia questions about the city and gave fun facts about landmarks we passed along the way. I got directions from a lady who was so helpful, I didn't need to turn on my GPS. She was so amazingly helpful and nice that my wife commented on it and she doesn't like ANYBODY! Come to find out it was the GM. Imagine that!!! Breakfast was unbelievable for a free hotel breakfast. A huge variety and everyrhing was fresh. The automatic pancake maker was pretty cool too. All in all, a wonderful experience.
July 2, 2014
Rated 5.0 out of 5.0 by waterskierscott Clean and comfortable
A very clean and comfortable hotel with comfortable beds and quiet rooms. The staff are very friendly and helpful. I did not use the pool or fitness center but hope to on my next visit. This place is my first choice when traveling to Albany for business or pleasure.
June 29, 2014
Rated 5.0 out of 5.0 by jasonvt8 Wonderful stay in downtown Albany
The staff were attentive and pleasant upon arrival. The courtesy shuttle was a surprise bonus and a wonderful addition. Recommend staying here for anyone who frequents the downtown Albany area.
June 25, 2014
Rated 3.0 out of 5.0 by uknjnow Stay
Nice hotel not nice bathrooms! The staff did a great job and were really helpful and caring.
June 25, 2014
Rated 5.0 out of 5.0 by Shrek3625 Great Location
We stayed for a concert. Had a great room, friendly staff. Great breakfast. We really enjoyed our stay.
June 21, 2014
Rated 2.0 out of 5.0 by jes1234 our stay
this hotel just does not meet the Holiday Inn standards I feel I have seen at all other locations I have stayed. Holiday Inn's and Holiday Inn Express are the only chain my husband and I stay at. We always love the staff, which they were very good here, however this hotel was old and had a strange musty smell. the rooms were not, in my opinion updated and cared for in the same fashion we are used to in the other holiday inns we have visited
June 21, 2014
Rated 3.0 out of 5.0 by tititi ti
I had to book with this place because of its location. Otherwise, I would never stay here.
June 21, 2014
Rated 1.0 out of 5.0 by ManzanoMtns Bad Mattresses, Leaking Door Closer in Room 228
I was Very Disappointed when I had two mattresses that were very worn out, and I felt metal as we tried to sleep.
They were built by Jamison Mattress Co. Are these Holiday Inn Approved mattresses? Built 7 years ago.
Also, the door closer was leaking oil on the door.
June 20, 2014
Rated 5.0 out of 5.0 by Allfo Nice hotel
We were just passing through Albany overnight and needed to find a place to stay for the night. The hotel is easily accessed from the highway. The free shuttle was a plus although we did have to call back a second time to be picked up from the restaurant. Albany was a surprisingly interesting city that I would like to explore again some time in the future.
June 19, 2014
Rated 5.0 out of 5.0 by pattid821 Unexpectedly great hotel
We made our reservations at the Holiday Inn Express because of its proximity to our daughter's apartment. It was a little pricier than we had expected, but it was also a much better hotel experience than we had expected! Truly excellent staff, very comfortable and clean rooms (more spacious than we expected), and a varied and very good breakfast. It's not in the prettiest part of town (right next to 787) but very convenient with lots of parking. Our experience completely changed our perception of what a Holiday Inn Express could provide!
June 19, 2014
Rated 5.0 out of 5.0 by NYC Security Consultant Courteous and reliable staff
On a recent stay I left behind a phone charger. I called the front desk to ask if housekeeping could look for it? They said they would check on it and get back to me. I was not expecting to hear back that day or that it would be found. To my surprise the front desk called me back in 20 minutes and it was found. The front desk fed ex'd it to me at my home. I really appreciated the prompt attention and response that I received from the staff.
June 16, 2014
Rated 4.0 out of 5.0 by dan_the_man Good experience
This is a clean and comfortable Holiday Inn Express, that was a pleasant stay and a good breakfast.
June 15, 2014
Rated 4.0 out of 5.0 by adessex Friendly Staff, Close to Downtown
I recommend asking for an inside room as it is close to major highways.
June 15, 2014
Rated 5.0 out of 5.0 by Stu Mitch Not enough electrical plugs for telephone and other electronic equipment
Appropriate for the location, price, purpose this is ridiculous, I just want to get out of this, you are going to lose me because you're too complicated I don't understand why you want all this extra information please the me alone going forward
June 14, 2014
Rated 4.0 out of 5.0 by s2000 ice machines and cleaness of room
over all had a great time your front desk staff is awesome
June 11, 2014
Rated 5.0 out of 5.0 by JoeC49 A Clean Place, Reasonably Priced
I stayed at this hotel overnight before a sporting event in Albany. The place was clean and nice, close to where I needed to be. Super quiet. Ample parking for $5. I'll probably stay here again. A fan in the bathroom would have been nice.
June 9, 2014
Rated 4.0 out of 5.0 Comfortable bed
The hotel was good. The pool and gym were right on top fo teh front desk and visible to anyone inthe lobby. That was a bad design. Staff was courteous and professional.
June 9, 2014
Rated 3.0 out of 5.0 by DS and DS Nice Stay!
Other than a few bumps the overall stay was nice and convenient. Nice location downtown and you can walk to restaurants and taverns easily.
June 8, 2014
Rated 5.0 out of 5.0 by jdimaio Love the steam room
It was a great stay and made even greater by the fact that you have a steam room. Don't ever take it out. It is a great perp for the traveler.
June 6, 2014
Rated 5.0 out of 5.0 by Bob 24 Very clean and excellent service
The hotel was very clean and had great service. Appreciated the free breakfast.
June 2, 2014
Rated 5.0 out of 5.0 by seemelater Quiet, Clean
Nice clean room with large choice of breakfast. easy to get around with the use of the shuttle. staff is friendly and makes you feel at home.
May 29, 2014
Rated 3.0 out of 5.0 by Anant Below average option if you have to stay downtown
The hotel is a dated property that is located in a rather clumsy part of Albany. Our room was old and dark. The bathroom reminded me of the 80s. The wifi was terrible at best. The staff was helpful but not friendly.
In general, a forgettable experience.
May 18, 2014
Rated 5.0 out of 5.0 by MrIcemaker1 Surprisingly nice stay
I usually try to avoid downtown locations because of the noise and traffic - but this was a pleasant stay.
I was lucky enough to get an "inside" room (the hotel is set up in a large square, with an open area in the center - there is parking there on the first floor.) Really great desk clerk (I arrived very late, and she was attentive and friendly) who printed a boarding pass for me that I needed - the business center printer was down for the day.
Clean comfortable room, good breakfast, friendly staff - what more can you ask for?
May 16, 2014