Rated 4.8 out of 5 by 301
Rated 5.0 out of 5.0 by LadyRayBK Excellent deal for a quality stay
Anytime that I am in Albany for business, I stay at the Holiday in at Western Avenue. The beds and rooms are extremely comfortable. The complimentary breakfast in the morning is an excellent beginning to any day. I always enjoy staying here and would recommend Holiday Inn for any stay of any length or occasion.
May 13, 2014
Rated 5.0 out of 5.0 by PeteUSA Great location to all Colleges in the area
This HI is in a great location for my daugthers College.
We will be coming more often here and found everything to be just GREAT.
May 13, 2014
Rated 5.0 out of 5.0 by Craftmaster Awesome place to stay
I have stayed in a lot of Holiday Inn's across the country. This hotel rates at the top of my list. If all Holiday Inn's were as efficient, friendly, and have the same internet speed as this hotel, you would never get a room because they would always be full!
May 12, 2014
Rated 5.0 out of 5.0 by MaryTeresa I really enjoy this hotel!
This hotel is a very enjoyable place to stay for business! The staff is very helpful & friendly. The room was very clean. Free breakfast and coffee is a treat.
April 28, 2014
Rated 5.0 out of 5.0 by Gail32 Lovely place to stay
We stayed there on Thursday, April 10, 2014. I had some concerns about the room since I have some physical limitations. The gentleman checking me in was so nice and concerned with my comfort. He had me check the room to see if it suited me. He was warm and very professional. If we're in the area again we'll surely stay there.
April 14, 2014
Rated 5.0 out of 5.0 by Con25 A very good stay
The staff was very welcoming and friendly. The room was very clean and comfortable!!
April 8, 2014
Rated 5.0 out of 5.0 by Stitch1265 One night in Albany
Great stay enjoyed ourselves the staff is wonderful hotel was clean no complaints, will stay again.
April 8, 2014
Rated 5.0 out of 5.0 by Jono44 One of the best HIE's I have ever experienced.
I would say this property is now my total favorite HIE property. This location more than any other has managed to get everything right. The service at check in was enjoyable, personal, and friendly, if not completely entertaining. The electronic check in is a nice touch, that just eliminates the need for 1 more meaningless piece of paper. Internet speeds were as good or better than usual/ Beyond that the room was extremely comfortable, excellent furniture selection and above what I normally expect/encounter in HIE. There were a couple little things I would like to commend you on. 1.) The two bottles of water in the room was an extremely welcome touch. At least in my opinion, this minimal expense on your part demonstrates at least some thought for your guests... so thank you. 2.) The separate recycling containers in the room were also an unexpected thing that I don't normally encounter but at least gave an idea that the management of this property is being relatively forward thinking. I would highly recommend this property and will most certainly be back on my next trip through Albany.
April 8, 2014
Rated 5.0 out of 5.0 by College Visitor Holiday Inn Express - consistently good
Holiday Inn Express is just a consistent and reliable place to stay. I can always count on the quality and comfort to be excellent. I know there won't be any hidden charges (parking, internet, breakfast, etc). And they are very reasonably priced. What's not to love about all that?! This hotel meets or exceeds my expectations for a Holiday Inn Express.
April 6, 2014
Rated 5.0 out of 5.0 by Businesslady1 The best
This is by far the best hotel I have stayed at. The friendliness of the staff is what more hotels need. From checking to check out I don't have anything negative to say about this hotel, I felt like I was at home. Greeted by name every time I passed through the lobby. I was sad to leave this hotel to come home, I will miss everyone from the hotel. Recommend this hotel to everyone. Room and lobby were clean.
April 6, 2014
Rated 5.0 out of 5.0 by PETER T A Home to go to
The staff at this Holiday Inn Express, certainly made you feel like family. I will even go so far to say they went beyond whayt normally family members will do for you. It is not about a job, these individuaals truly enjoy what they do, and therefore it is not work for them. This place can truly be a place which may be better than home, depends on what going on. Keep the good wprk up and I hope the owners truly reward the staff appropriately. The owners have to be great people also, to have such a wonderful and decated set of employees creating a team with them.
April 2, 2014
Rated 5.0 out of 5.0 by TamR Love this place!
The best Holiday Inn Express I have stayed at. The rooms are really quiet, comfortable, and clean. Staff is very friendly.
March 26, 2014
Rated 5.0 out of 5.0 by Julu34 Great location and excellent service
I think this is one the most convenient hotel I have ever lived in.The staff members are so cooperative and courteous.If asked for help it comes within seconds.Very satisfied with my stay.
March 23, 2014
Rated 5.0 out of 5.0 by Love blue sky Great service and zero stress experience
I was there for one night, I had to take two classes over a weekend as part of the requirements for my license.
Since we were kind of a big group, inconveniences always happen (not by the hotel's staff ). But Lori, manager at front desk, solve everything without hassle or inconvenience for no one other that her!
Lori, thank you to you and your team who solve everything, working in a team effort. I am looking forward to see you on my next trip, the weekend of Sept. 26-28
March 23, 2014
Rated 5.0 out of 5.0 by BJR215 Great Hotel with Great Service
One of the Best Hotel staffs I've ever seen. Everyone is extremely friendly and accommodating
March 12, 2014
Rated 5.0 out of 5.0 by truetraveler1134 Two weeks here felt like being home
We had a somewhat unexpected, extended stay in Albany, and we couldn't have found a better place to stay. We had a family get-together in the very comfortable lounge, which is spacious and attractive. Best of all, the staff was so friendly, welcoming, and sympathetic, we couldn't have asked for more. The pool is beautiful, and was thoroughly enjoyed by our grandchildren.
I would stay here again, if we find ourselves in Albany in the future.
Again, the staff is outstanding, as good as you could find anywhere.
March 7, 2014
Rated 4.0 out of 5.0 by Papa Doug Clean, comfortable
We booked your hotel because it is on a route we will be taking for the next three years, and it is a good middle stop for our trips. The main reason that we picked you is for your indoor pool. We had our grandson with us and he couldn't wait. The water was freezing. Me and my grandson popped in for a second, my wife didn't get in past her foot. It was really something we all looked forward to. The staff, room,and breakfast were all fantastic.
Doug and Cathy
February 25, 2014
Rated 5.0 out of 5.0 excellent service, staff, and very clean
One of the best hotels in Albany! Great value and a clean, quiet room. I especially love the refrigerator and bottled water free to every guest.
February 13, 2014
Rated 5.0 out of 5.0 by Thrashfan75 Great rooms, great service, great prices.
Read the title...that says it all. Clean, comfortable rooms. Friendly service. Reasonable prices.
February 11, 2014
Rated 5.0 out of 5.0 by Ricky28 Fantastic Hotel
From check in with Lori at the desk to check out with Donna our stay the HIE was fantastic. Clean rooms and hallways. The pool was a real pleasure to hangout in for a while with the tables and lounge chairs. Breakfast was amazing with eggs pancakes,danish and much much more. I do not know what the deal was with the guy who said there was no parking because the parking surrounded the building like a normal hotel with plenty of spots.Very quite hotel. Nice little store inside hotel for snacks soda toothpaste etc.
February 9, 2014
Rated 5.0 out of 5.0 by Bob G Hollis Hills NY Well worth it!
Nice place and quiet. Breakfast was enjoyable and the carpets, paint, etc. were fresh.
February 7, 2014
Rated 5.0 out of 5.0 by DLab1978 Great Service
I travel for business and always stay here when in Albany. They have a great staff that is always willing to make sure that their guests are taken care of. The managers are always visible which is great and have never had a problem with checking in or out.
February 7, 2014
Rated 5.0 out of 5.0 by LainieRose60 Wind Chill
As always, the Staff at the Holiday are professional, kind and considerate. It is always immaculate in my room and the Manager's terrific idea of having hot soup available in - 6 degrees at a "Meet and Greet" with her is not only clever but allows other guests to mingle.- she really cares.
January 27, 2014
Rated 1.0 out of 5.0 by enjoyinglife13 No parking
We couldn't find parking and they told us we would have to park down the street. This should be made clear to people when they make a reservation! They finally let us PAY to park on site but that is awful, since we paid to stay there too. Who in the world would build a hotel and then have no parking, do they think people WALK to a hotel??? We will never stay here again.
January 15, 2014
Rated 5.0 out of 5.0 by Kulbano People Do make the Difference
Your facility was impeccable as I have grown to expect them to be. Your staff, however, was just exceptionally warm, caring and supportive which was perfect after a three hour drive from a very cold NYC. In the a.m., everyone was just very nurturing!
January 13, 2014
Rated 5.0 out of 5.0 by Ray M. Home away from home!
The whole staff really makes you fee like family when you are away from home. Cathy the manager is always nice to me and all the guess at the hotel giving them a first class experience! From the guest room, fitness room, lobby and breakfast this is a first class operation. Richard made sure that my rate and room where correct. I have been staying here for over 18 years and it has been a wonder ride with this place! I Love it!
January 12, 2014
Rated 5.0 out of 5.0 by soccerfan16 Holiday Inn Express our home away from home
Every time we need to stay over in Albany, we stay at the Holiday Inn Express on Western Avenue. The staff, from the room cleaning ladies to the front desk to the restaurant employees are beyond compare. We always look forward to our next stay at Holiday Inn Express.
January 5, 2014
Rated 5.0 out of 5.0 by MABL Reliable, excellent service
As always, very reliable service, excellent responsive staff. We come often to the area, and get the best deal and service when we come here.
December 31, 2013
Rated 5.0 out of 5.0 by Jim W. Couldn't have been better
Even though they were working Christmas Eve and Christmas Day, staff were cheerful and helpful. They treated us great. Room was very comfortable. Breakfast was very good. Probably our best hotel stay. Thank you.
December 29, 2013
Rated 5.0 out of 5.0 by MaryM14867 Emergency Visit
I had to make an emergency visit to Albany last Friday. The staff was very willing to make the reservation for me that afternoon and accommodate my daughter and me. We have stayed here several times while visiting our daughter at the University. I highly recommend this hotel.
December 17, 2013