Rated 4.8 out of 5 by 292
Rated 5.0 out of 5.0 by ADKAMP Enjoyed My Stay
Staff was great from check in to check out. Breakfast attendant works hard and made sure every one was happy. Room was comfortable and clean.
Very pleased all around.
November 17, 2013
Rated 5.0 out of 5.0 by AdkBandit Great H.I.Express
We have stayed here both reserved and spur of the moment stays and have had excellent service from all staff. The nicest is the NOON check-out, you don't have that rushed feeling when you just want to relax. The complimentary breakfast is consistently good and the food service people very nice. The pool is a nice area also.
November 15, 2013
Rated 5.0 out of 5.0 by VB11590 Very welcoming, comfortable and immaculate
Awesome property and phenomenal staff. Hotel is immaculate, rooms are comfortable and the staff is one of the best I've ever experienced. We stay here all the time when in Albany to see our daughter at The College of Saint Rose. Highly recommended.
November 13, 2013
Rated 5.0 out of 5.0 by Jackg3 Accomodations
I stay in this hotel everytime I come to Albany. I always find it to be comfortable, well maintained, extremely comfortable bedding and pillows and staff who go out of their way to make you feel at home. Can just about anytime about a problem and maintenance is knocking at your door a few minutes later. Wouldn't stay anyplace else in Albany.
November 12, 2013
Rated 5.0 out of 5.0 by NUR13 Great Customer Service and Location
By far one of the best properties and staff! The location is perfect for business travelers, and the amenities are great!
November 12, 2013
Rated 5.0 out of 5.0 by drew628 Enjoy my stay, esch time!
This the third time Ii have stayed at this location due to business. This is a great place to stay. The breakfast buffet has a wide variety of choices so that even the picky eater can be satisfied. Great pool! I will stay here again in the future.
November 10, 2013
Rated 5.0 out of 5.0 by Fred16 One of the best HI Express experiences
We often stay at HI Express, but this one really impressed us. The hotel, on the busy Western Ave, was readily available off I-87. Plenty of restaurants, gasoline, drugstores and shopping mall nearby.
On arrival we were immediately struck by the attractive site and landscaping, and once inside, we could feel that care had gone into the fresh, colorful and imaginative interior. Our check-in was efficient and the room met our usual high expectations. We had to leave early the next day, before the 6am breakfast was "ready", but the desk staff encouraged us to help ourselves to coffee and whatever else was ready. He could not have been more pleasant. We travel through Albany often and will undoubtedly return to this hotel.
November 7, 2013
Rated 4.0 out of 5.0 by Pentel Friendly Staff
Recently, we went on a road trip of several states and one Canadian province. This hotel was far and away the best one we stayed in and that includes other hotels in the Holiday Inn chain. The staff were friendly, and helpful and cheerfully volunteered information to make our stay more enjoyable. The room was excellent with all the amenities you could ask for. The only slight drawback was the breakfast selection. It was not bad by any means, but it could use a little more variety in terms of hot breakfast items. I would definitely recommend this hotel to anyone staying in or passing through the Albany area.
November 4, 2013
Rated 5.0 out of 5.0 by privat01 front desk very helpful
1) pool quite warm and clean-very relaxing everyone happy about that.
November 3, 2013
Rated 5.0 out of 5.0 by VMPJ suprisingly good! Great breakfast!
I had to make this reservation last minute on a holiday weekend, unfortunately to go to a very stressful and sad family funeral. The staff was so nice and helpful, the room clean and quiet, and I loved the breakfast - what a life saver! The pancake machine was so cool and brought a much needed smile. Thanks again and although I hope I never have to come to Albany again for such a thing, I would stay here again! Thanks!
November 3, 2013
Rated 5.0 out of 5.0 by capdoc Great Service and stay
I was referred here from another HI Express that was booked for a local conference. They called this property and made me a reservation at same conference price. The staff was very friendly and helpful on check-in. Room was standard HI, but very clean and didn't smell. Excellent! I'll be looking to return for a week in November and a week in December.
October 31, 2013
Rated 4.0 out of 5.0 by calmserenity Space
Nice bed. Lots of space. Love having refrigerator.
October 29, 2013
Rated 5.0 out of 5.0 by McR58 Great hotel
Great value, close to UAlbany, thruway, convenient stores and shops. Has a pool and small fitness area.
October 26, 2013
Rated 5.0 out of 5.0 by Manhattan60 employees always willing to help....Very good
As per normal from the management on down, everything was very well done.....Smiling employees always looking to help...
October 24, 2013
Rated 5.0 out of 5.0 by MPL1 Great property
If you need a place to stay in the Albany area this is a great hotel. I have stayed at this location 4 or 5 times and it is always a pleasant stay. The place is clean, has a generous breakfast, has an indoor pool and small fitness room. Close to university at Albany. I am already have another reservation for next May!
October 23, 2013
Rated 4.0 out of 5.0 by LainieRose60 Room Change required
>Upon arrival at 5:30 pm - I went to the assigned room and opened the door to an unusally strong and VERY unpleasant smell. >Went back down to the desk and explained that my profile lists not to be placed in a "pet friendly room" as there was a horrible odor and they needed then to check it immediately and put me in another room.
>Went to the next room and although it was across from the vending machines - found it to be clean and comfortable but with double beds instead of the queen/king with is my perference. *It had been a very long day, filled with meetings and car travel and did not appreciate having to go back down to change the rooms and be late for my ride who was picking me up from dinner. NOTE: As usual the staff are great and are always concerned and try to help in any way they can - but this room should not have been on the list to be used in the condition it was in -
October 21, 2013
Rated 5.0 out of 5.0 by edhayes Great stay
Room clean, staff great, breakfast wonderful.
Stayed at this site for the third time and all 3 times were great.
October 20, 2013
Rated 5.0 out of 5.0 by SanSand Staff and Service
As usual, the staff was friendly and very accommodating.
October 20, 2013
Rated 5.0 out of 5.0 by Adlightful Confort!!!
Staff was very friendly
Everytime I go to Ablany ,Ny I stay here
Lovethe overall expierence
October 20, 2013
Rated 5.0 out of 5.0 by soccerfan16 Always stay here...
We love the Holiday Inn Express...we stay there every time we visit our daughter. The beds are very comfortable...the rooms are clean...and the complimentary breakfast is always good. The staff is friendly and helpful...we have never experienced a problem.
October 16, 2013
Rated 5.0 out of 5.0 by Dan215 OUTSTANDING
I have stayed in this specific property at least 12 times and I have NEVER had a unsatisfactory experience. Everything is always as expected, clean, pleasant, functioning and updated. There are about 12-14 'other' chain properties within a 1/4 mile radius of this location and I tried them all and NONE OF THEM can come close to the enjoyable and affordable experience I have had with this Holiday Inn Express, Western Ave, Albany, NY.
October 8, 2013
Rated 5.0 out of 5.0 by KTLADY Will definitely go back and have already referred a friend
This was our fist time staying at this hotel but it won't be our last. I had read the reviews online and everyone had a high rating...I was a bit skeptical I must admit,..it seemed to good to be true, but they were all correct. This place was clean, ALL the staff was friendly (it sure seems like everyone loves to be there). The rooms were quiet, clean and very comfortable, the pool area was clean and very relaxing. My Mom forgot her toothbrush so I called the front desk and within minutes the front desk clerk was at our door with one. Amazing service. Oh I almost forgot the breakfast....it was great they had the best variety of food that I have ever seen at any hotel offering a free breakfast. The breakfast area was clean and had a very friendly girl who was always asking if we needed anything. I never do reviews but we were so impressed with this hotel that I had to tell people what an amazing experience we had. Oh and all this for a great price...it was a win win! WE WILL BE BACK! Thank you Holiday Inn Staff for such a pleasant experience.
October 7, 2013
Rated 5.0 out of 5.0 by Cillap Great staff and service
We spent 2 wonderful nights at this location. The breakfast was both delicious and fresh. The staff was very friendly and knowledgeable. The room was very clean and welcoming. Great amenities in the area, Colonie Centre and Crossgate Mall. Great location near interstate 87/90. My thanks to Kat who registered us on Friday Sept 27, 2013. She was very cheerful and friendly. We look forward to spending another weekend at this location.
October 4, 2013
Rated 5.0 out of 5.0 by Cboyd Great front desk staff
This is my place to stay while doing business in Albany. The rooms are quiet, the food is good. I like their Tuesday meals the provide for their guests. But their front desk staff is AWESOME, including my favorite - NICK.
October 1, 2013
Rated 5.0 out of 5.0 by royalprincess290 Great Hotel midway from NYC to Niagara Fallls
We stayed at the Holiday Inn Express on Western Avenue in Albany for one night while en-route to Niagara Falls Ontario. This hotel was clean and comfortable. The Breakfast in the morning got us off to a great start. The ham slices were absolutely to die for. The swimming pool water was so warm, it was like taking a bath. We are scheduled to return in one week on our return trip to NYC.
September 28, 2013
Rated 5.0 out of 5.0 by jillstrips fun and relaxation
Traveling to a JDRF walk where we volunteer our time. It is a wonderful time but so tiring. Easy to find hotel, great staff, comfortable beds, clean room, beautiful pool and great breakfast. NOW if finding a cure for diabetes would be so easy!
September 26, 2013
Rated 5.0 out of 5.0 by ealy74B staff was exceptional
the hotel experienced a power surge that knocked out the elevators, A/C and some of the kitchen outlets and the staff went quickly into action with putting staff on each floor to warn of the elevators as well as getting food and coffee brought in from a sister hotel very quickly. Despite the incident, our stay was great and we rank this hotel among the best we've stayed at in the chain. Kudos to hotel management and the staff to going the extra mile!
September 26, 2013
Rated 5.0 out of 5.0 Best Hotel in the Albany, NY area
I always stay in Albany when in town for concerts @ SPAC (it's cheaper than staying in Saratoga Springs, and I prefer a hotel to a B&B), I scoped out area hotels for competitive prices and was not disappointed in the least about the Holiday Inn Express. This was my first time staying there and to start, you enter to a clean, well lit front desk/lobby (I'm guessing everything was recently renovated or looked that way), the friendliest employees I've ever come across. When you check in you're greeted with a huge genuine smile, the express start breakfast was amazing, a lot of choices for anyone. I happen to be gluten sensitive and even I was able to eat, which usually isn't the case. Our room was clean and a/c preset by the house attendant, an abundance of towels, loved the room, SUPER CLEAN, smelling fresh, not one complaint about the room. I worked at another Intercontinental Hotel for 5 years as the in room dining supervisor and I'm a stickler for clean floors at all times, so usually trays and garbage in the halls is something that I notice right away, nothing...Loved it, very highly recommended, I will definitely be a guest here in the future!
September 25, 2013
Rated 3.0 out of 5.0 by Papoo Unfortunate experiences
Staff very friendly, but sometimes that is not enough
1) Shower lousy, when you converted from bath to shower you got half a shower and half a bath! The bathroom fittings are old, although the room, beds, and TV have been updated.
2). Power outage on the day we left for over an hour, no coffee, coming from sister hotel soon! Why not get a flask full from down the road, in the end gave up and left.
3) Walls paper thin can hear folks next door.
4) In the end paying north of 100$ a night not worth it.
September 25, 2013
Rated 5.0 out of 5.0 by Debt510 Worth being a Priority Club member
I ran a race in the morning, but got stuck in traffic on the way back to the hotel. I spoke with the front desk to see if they would allow me a bit later than the 12:00 check out and because my husband is a Priority Club member it was not a problem. I really appreciated that and thank you!
September 24, 2013