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Rated 4.6 out of 5 by 454 reviewers.
Rated 5.0 out of 5.0 by enjoyable stay with friendly staff We thoroughly enjoyed our stay. Staff were very helpful. Food excellent. Room very good. Would stay again in future. So near Liverpool attractions etc July 14, 2012
Rated 5.0 out of 5.0 by Very confortable Bed but the pilow are not enough smooth A great moment With a good breakfast and a good diner July 11, 2012
Rated 5.0 out of 5.0 by Refreshing change. I usually like traditional styling so was unsure what to expect but I needn't have worried.The interior design of the hotel is stylish and refreshing. It reflects the vibrancy of the Waterfront area which has been imaginatively developed in the last few years. The rooms were clean and beautifully appointed. The staff were very pleasant, helpful and welcoming. The breakfast was excellent. Overall it was a credit to Liverpool and we would not hesitate to recommend it to others. July 9, 2012
Rated 3.0 out of 5.0 by A Liverpool experience Recently we had to work in Liverpool. We choose Hotel Indigo for our stay as it promised an attractive price/value. We enjoyed a nice room, clean room, with a lot of extras. On the unhappiness side, I didn't like the bed and the size/shape of the pillow, I never was fully refreshed in the morning. Further, while Internet was included it always was unstable, slow and pretty unuseable. While it was possible with patience to view a few pages I didn't succeed to upload one photo although I tried for >20min. Even past midnight. The breakfast was typical UK, unhealty stuff like sausages, ham and toast triangles pan-fried(?) - as continental European I never get used to that in the morning. All in all an ok stay, but next time I would choose another hotel as sleeping well is the overriding priority. July 4, 2012
Rated 5.0 out of 5.0 by Excellent hotel and staff Room was excellent. Breakfast was excellent also. Staff helpful and always friendly. Pity you don't get discount on parking as with the Glasgow Indigo hotel. The Bar prices are higher than expected. Very comfortable stay. July 2, 2012
Rated 5.0 out of 5.0 by Lovely Hotel I couldn't fault this hotel, it is in an ideal central location, staff were extremely friendly and helpful, the room was spotlesly clean with sumptiously soft beds. We had a meal in Marco Pierre White's restaurant and it was everything you would expect from an award winning restaurant. The food was simply exquisite. I would strongly recommend this hotel to anyone planning a break in Liverpool. July 2, 2012
Rated 5.0 out of 5.0 by Staff excellent hotel and staff were fantastic food lovely duty manager dan was so helpful please let him and the staff know how wonderful they were on our stay many thanks we will visit again can't wait thank you June 27, 2012
Rated 5.0 out of 5.0 by Refreshing approach A very comfortable hotel, well appointed rooms, nice extras, excellent restaurant, very pleasant and professional local staff June 27, 2012
Rated 3.0 out of 5.0 by Disappointing overall Firstly called ahead and asked for nearest parking. Was told Capital and directions given. It was terribly wet weather, i walk to Hotel which isn't too far to find a car park on the corner opposite. I asked reception why i had been advised of Capital and she said it was cheaper! (I asked for closest not cheapest) The room allocated when i got there had not been serviced and was full of take away food wrappers and a total mess. Back to reception i was allocated another room, this was at the far end of a very winding corridor and modern but small, there was chewing gum stuck to the shelf on the desk! Bed was very comfortable. I was told the restaurant was down the steps to the left of reception as i came out of lift and also breakfast was served here. This was not the Hotel restaurant where i could have received a 25% discount, it was the MPW restaurant. Very embarrassing and confusing. Reception should point out the Hotels restaurant is the bar area at front of house! Overall very disappointed, will use another brand on my next visit! June 27, 2012
Rated 4.0 out of 5.0 by smaller room I paid more and booked an executive room which was smaller than the previous room I had stayed in - will stick to standard room in future June 24, 2012
Rated 4.0 out of 5.0 by Stay last weekend... My wife and I stayed in this hotel for two nights last weekend, the hotel is fine and in a good location close to everything you want to see in the city center, Best bit... The bar, the cocktails were great and the staff serving them were extremely knowledgeable and gave us great service. I would highly recommend you try a few drinks in the bar! Worst bit..... MPW restaurant, we were brought the wrong starters over to the table, then the same thing with the main course, no big deal really but I was expecting better service from a world famous chef's restaurant. The worst bit was when the meal did arrive (we chose the Chateaubriand to share), they cut the meat off to the side of the table and served it onto our plates, no big deal you might think, but what then happens is that you lose all the juices from the meat as they are left on the chopping board and we were left with rather dry and chewy meat, not what I would expect from this caliber of establishment, they really should change their service levels and think about how they serve their meat as it is not cheap but left us thinking it could have been much better. Would I recommend the hotel and bar YES, would I recommend the MPW restaurant NO. June 23, 2012
Rated 1.0 out of 5.0 by Horrible Bed was torture. Shower seat was tiny. Noisy outside room. Never again. Dirty dusty room. June 22, 2012
Rated 5.0 out of 5.0 by Excellent location, bright and modern. Booked an Executive Room, 405 from memory. Bright and cheerful decor, comfortable bed and good facilities for business user including media hub/printing etc. Good quality breakfast and very friendly staff. Really good location for the CBD, stone's throw from Liverpool One and the Waterfront for shopping/leisure. Negatives - room size was adequate but suspect a standard room would be more than cosey. Recommended parking site was convenient but pricey at £17.50, a lot of other city centre hotels broker discounted deals for circa £10 not sure why the hotel can't! Air con a little noisy and necessary as hotel was on the warm side. None of these points would deter me from staying in the future and the positives far outweigh the negatives here, I would say you would be pushed to find a better hotel for the price, location and quality. June 17, 2012
Rated 4.0 out of 5.0 by Welcoming hotel Excellent hotel. Efficient but friendly staff. Food great and well priced June 16, 2012
Rated 5.0 out of 5.0 by Fantastic Hotel. Fantastic Hotel. My only issue was the noise from the aircon/hot water at night, however the second night wasn't as bad, it must have been busy... I will use the hotel again. K. Watson. June 14, 2012
Rated 5.0 out of 5.0 by Unbelievable comfort We stayed at Hotel Indigo over the June Bank holiday weekend and haven't stopped raving about the room! It was so brightly decorated and the bed was unbelievably comfortable. Our room was at the front of the Hotel with floor to ceiling windows and views of the Docks. Just a shame about the weather!!!!!! We didn't eat in the restaurant but will next time. The staff were so friendly and helpful (even in the small hours!) so we will definitely be staying here again! The free mini bar was also a huge bonus!!!! Thanks for a great weekend!! June 12, 2012
Rated 5.0 out of 5.0 by Would definitely return - warm welcome and good facilities This was our first visit to Liverpool and we did some research on the internet before we chose this hotel. It definitely lived up to our expectations, breakfast was really good and our only disappointment was that we didn't get around to booking a table in the restaurant for dinner and it was full when we went down to enquire. June 12, 2012
Rated 5.0 out of 5.0 by GREAT VALUE GREAT SERVICE Second stay with the Indigo hotel group, and once again not disappointed, great customer service, and value. Would definitely recommend. June 11, 2012
Rated 5.0 out of 5.0 by Great Hotel in a Great City This was our second visit to Hotel Indigo in Liverpool and again it was agreat experience. Hotel is great and the breakfast fantastic. In a great position for all the Liverpool high spots and I would highly recommend this hotel to anyone who likes a modern, boutique style venue with great little surprise extras. June 11, 2012
Rated 4.0 out of 5.0 Hotel Stay Good hotel, nice friendly reception staff, restaurant overpriced, but wouldn't let that stop me from booking this hotel again. June 11, 2012
Rated 5.0 out of 5.0 by Fantastic! Having never stayed at a Hotel Indigo I didn't really know what to expect. The fact that everyone I know now knows what a Hotel Indigo is and has been told to stay at this one is a good sign! The room though not massive, was really well done and had an ideal-bedroom-at-home feel about it. The bathroom again not huge but well designed only has a shower, but what a shower it is! A waterfall shower with enough power to actually work properly. Great food and drink in a really nicely done dining room with decent china and cutlery. Staff who know the menu and are able to tell you the ingredients of a dish without having to go and check (really, they can) and Tom the drinks waiter who is in a word Perfect (and could sell sand to the Arabs)! I was there for a meeting but having never been to Liverpool before I will be going back for a weekend to see the sights and will be staying here. June 11, 2012
Rated 4.0 out of 5.0 by Night away Booked the hotel for a night away from the kids! Hotel reception was very funky and staff v. Efficient. Rooms were on the small side with no view but well equipped and with free wifi and mini bar. Shower was great, one of the best we have ever had in a hotel. Liverpool is a great city for a night out, even mid week. MPW was good for the evening meal and breakfast was wonderful. Will be back soon. June 10, 2012
Rated 5.0 out of 5.0 by luxurious, relaxing hotel ~ well worth every penny hotel was amazing ~ room was very spacious and ultra-modern ~ complimentary mini bar was a lovely extra, as was having iron and ironing board, safe and a decent hairdryer (not like the usual half powered ones found in most hotels). Bathroom very modern and clean ~ lovely toiletries, bath robes and plenty of towels. Shower and mini shower very good. Breakfast buffet was fabulous ~ from fresh fruit, freshly baked pastries, cooked breakfast, yogurts, juices and more. Overall our stay was amazing and good value for money ~ the staff were amazing and very helpful at all times ~ we were checked in another hotel which was awful and advertised as a 4* but was barely a 2* and was very dirty ~ the staff at the Indigo were extremely helpful and found a room and held it for us whilst we went back to collect our belongings ~ thank you as this made our stay in Liverpool memorable for all the right reasons! Thanks June 7, 2012
Rated 4.0 out of 5.0 by Good Hotel - Staff could do better Stayed at this hotel recently for three nights – the hotel is very good but the staff were either great or very poor. Reception staff very friendly but the Marco P White restaurant was a long wait (no one acknowledged us for over 30 minutes) and no real reason for the delay as only 25% of the tables were being occupied. Rooms very good. We have also had an issue with the hotel reporting our stay as a qualifying date for our Priority Club (also we were given some additional points at a PC welcome reception) but these have not been added as yet – even after emailing the hotel 3 times. This is now with the PC customer service team. In summary – a great hotel in a great location but the only ‘downer’ was the staff (only a couple - not all) at times – shame… June 7, 2012
Rated 3.0 out of 5.0 by If you like soft beds stay here Great hotel, very friendy staff,but the beds are far far too soft June 7, 2012
Rated 5.0 out of 5.0 by Super stay Lovely hotel, very comfy bed and bedding, spotlessly clean. Good base for exploring. June 6, 2012
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