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Rated 4.6 out of 5 by 442 reviewers.
Rated 4.0 out of 5.0 by Another enjoyable stay Third time staying at the hotel for overnight weekend stay. Very good service. Love the bright, modern reception area and staff are always very helpful. Rooms modern and well equipped. Vibrant colours throughout the hotel and excellent buffet breakfast available. We took,advantage of an offer in conjunction with Harvey Nichol's Beauty Bazaar so enjoyed some retail therapy and champagne in the Champagne Bar. Hotel is well situated and offers good value for money. Will definitely stay again -looking forward to it already. September 11, 2013
Rated 5.0 out of 5.0 by A truly exceptional Hotel The hotel was chosen for it's proximity to the ferry terminal as we were arriving from the Isle of man late in the evening. The hotel does not have it's own parking but there is a secure car park 200 metres from the hotel which offers concessional rates to guests, £7 for the night. The hotel is extremely modern and the reception greeted us with smiling staff and a beautiful smell from we assume air re-fresheners. The staff were friendly and we were given our key to a superior double overlooking Chapel Street. The room was laid out with an en suite comprising a large shower with funky lighting, modern basin and toilet. Robes and toiletries including tooth paste and brush and sewing kit were provided. The room had complimentary wi fi, television, free mini bar and coffee and tea. A desk and chair were also there. We had booked a special rate which included dinner for two and breakfast in the price. The Marco Pierre White restaurant is light and airy and the table d'hote menu was varied and good. There is a good wine list and the prices are reasonable. The service was excellent and the staff friendly. There is outside space with tables and chairs so smokers can be accommodated and on the pavement at the front of the hotel is a large awning so that in inclement weather the outside space can be still used. The bed was extremely comfortable and the bed was made with good quality cotton bed linen. The breakfast starts at 7.00am and consists of continental or a full english. The manager on duty was charming and explained what was on offer and asked us to speak to him if we had any further requests. The hotel has a gym for those inclined to such things. Check out can be as simple as signing the bill and handing it in on check out. The price for all this was only £89 which is unbelievable value for a high standard hotel. We wouldn't hesitate to use the property again and have already told all our friends. September 10, 2013
Rated 1.0 out of 5.0 by The hotel appears to be falling apart This was my first opportunity to try the Indigo brand of hotel due to a meeting close by. Disappointed and annoyed was my feeling after staying there. The first issue I had was upon arrival when I tried to check in and was told that I couldn't have the executive room I had booked as they had a major water leak and there were no other rooms available. However, they could move me into a standard room, which apparently is exactly the same but you get a few more items in the free mini bar, which isn't the description on the web site. Things like this happen and I was happy enough to move, and the lady on reception (who I will say was a credit to the hotel) arranged for the mini-bar items to be moved. The trouble was that when i got into the room, the temperature was in the high 30's, and i found out that the air conditioning was faulty and was stuck on hot. Although it was ok as it wasn't just my room being affected. So I then was downgraded again to a room on the second floor facing some fire escape stairs, not particularly nice. To top it all, they even took away the mini-bar items that they had given me previously. I think that the management need to put in some extra time in maintenance before I would recommend this hotel to colleagues. The only plus point was the staff, who were trying to their best and were great from a customer service point of view and were the only reason I just didn't walk out. September 8, 2013
Rated 5.0 out of 5.0 by Excellent stay Highly recommend this hotel for it's outstanding service & overall quality. September 4, 2013
Rated 5.0 out of 5.0 by Nothing too much trouble, lovely break. Booked online for our first anniversary. From start to finish we were made to feel special. Staff are really friendly. Great food in the marco Pierre white restaraunt. Breakfast very good. Rooms are cosy. Beds are really nice. We were given complimentary movies as it was our anniversary and also chocolate coated strawberries which was very much appreciated. The bathroom is a little bit small and there was no bath but the shower was great so it made up for it. Aveda products a big hit with the mrs and the free drinks in mini bar and snacks a big hit with me. Can not fault one thing about the place, we will definately be returning. September 3, 2013
Rated 5.0 out of 5.0 by Nice Staff The staff at this hotel are very helpful and friendly. Self service breakfast was excellent. Would definitely stay again. September 2, 2013
Rated 5.0 out of 5.0 fresh and friendly stylish and unique boutique hotel . reception staff very unpretentious and helpful . will go again August 31, 2013
Rated 5.0 out of 5.0 by Modern, bright and great staff Came up to Liverpool for Bank Holiday weekend and came across Indigo when searching for hotels and so pleased we did. The hotel is within 10 minutes walk of Albert Docks and Liverpool One. Our room was bright and funky, spotless and had a complimentary snack bar. Bathroom was great with lovely rain shower head. Great buffet breakfast buffet with lots of choice and the Marco Pierre White restaurant didn't disappoint. Discovered I had lost my keys when I got home, called the hotel on the off chance we had left them in the room and thankfully we had. Wonderful staff sent them out recorded post within hours of my call. I work internationally and stay with the very large luxury chains and considering I was spending my own time here did not disappoint. Already planning the next visit - outstanding value for money! August 29, 2013
Rated 4.0 out of 5.0 by Easy access to Liverpool Great little hotel, lovely design and very nice rooms. Fantastic breakfast. The resturant is pricy but very nice. August 29, 2013
Rated 5.0 out of 5.0 by Great service with a smile We enjoyed our stay enormously, the value was good and the service good. Meal in MPW was excellent. August 28, 2013
Rated 4.0 out of 5.0 by A good hotel in a lovely city. We thought that the look of the hotel was a lovely change and the rooms were spotless. Also the staff were very nice. The restaurant was quite expensive, even though we paid extra to include the meal we still had to pay a considerable amount at the table for extras and drinks. Our main concern was the temperature of the room, it was so hot and we could not cool it down with the controls in the room. Had we stayed more than 2 nights this would have been unbearable. August 27, 2013
Rated 5.0 out of 5.0 by Another amazing stay Excellent friendly helpful staff in all departments. Hotel excellent in all areas, unable to fault anything August 27, 2013
Rated 5.0 out of 5.0 by Excellent Stay Stayed for 1 night for my boyfriends birthday, great hotel, room was lovely. Chocolate covered strawberries and wine in room With happy birthday on arrival was a lovely touch. Mini bar and aveda toiletries were nice extras. Breakfast was delicious, would definitely return. August 27, 2013
Rated 4.0 out of 5.0 by A great hotel! Staff were excellent - friendly, knowledgeable and helpful. Room could have been a bit bigger but very comfortable beds and chairs made up for that. Free mini bar a real bonus! Superb breakfast. Quiet location but very convenient. Great value for money. Thanks for a lovely stay. August 26, 2013
Rated 5.0 out of 5.0 by Jonboy Fantastic hotel, staff and service. I will stay again when next in the City. August 23, 2013
Rated 5.0 out of 5.0 by Lush Hotel Fab place to stay when visiting liverpool Cant wait to go back, August 23, 2013
Rated 5.0 out of 5.0 by exellent service Really enjoyed our stay in july sorry its a bit late replying to this review we chose hotel indigo because of its location which is excellent August 22, 2013
Rated 5.0 out of 5.0 by The most amazing Afternoon Tea I've ever had. Yummmy. Just spent last weekend in this fantastic Hotel, Was totally blew away with the whole vibe of the hotel. Checked in was as easy as completing the booking in form, after recieving our keys to the room, entered to find my name on the TV "Welcome .....enjoy your stay" nice touch. Mini Bar stocked with Crisips, Chocolate ,Pop and water. shower that played Music lights in the wardrobe and the most comfortable bed . Result. We had booked for the afternoon Tea, a Must, little sandwhiches, cakes buns and Bubble what more can you ask for, Only problem was trying to fit it all in before the meal at night. We booked in the Marc Perrie and that also what top notch. Staff and the service was excellet, and we had a large party of 8,but we weren't rushed and enjoyed our meal totally. We all agreed that all in all one of the best weekend stays away, that we have had in a long time. Thank you indgo. :) August 22, 2013
Rated 5.0 out of 5.0 by The room was lovely and comfortable. I would definitely visit this hotel again. The staff were warm and welcoming, the rooms were bright and spacious. We had afternoon tea and the food was fresh and tasty. August 22, 2013
Rated 5.0 out of 5.0 by Liverpool night out I am a priority elite member and had never used hotel indigo before, after my experiences will certainly use it again it was an excellent stay. Place and decor great and room and bed most comfortable best night sleep for a long time. Recommend this to anyone....... August 21, 2013
Rated 5.0 out of 5.0 by Great Hotel, Wonderful Staff I and a group of friends spent a night at the Hotel Indigo, Liverpool. It was a late celebration of the Festive Season 2012/13 and the hotel staff had entered into the spirit of things by putting out Christmas decorations for us. They even made Christmas Tree shortbreads with our afternoon tea and left Happy Holiday cards in the rooms !! We will definately recommend this hotel to people without hesitation. Thank you Hotel Indigo for making our stay memorable. August 21, 2013
Rated 5.0 out of 5.0 by a great package We chose to visit Liverpool because of the package offered by the hotel and we weren't disappointed - afternoon tea, great breakfast, late check out, lovely staff, fabulous decor and close to the centre without being surrounded by the hustle and bustle. Tempted to stay again, offer or no offer. Thank you August 21, 2013
Rated 5.0 out of 5.0 by Stay here! What a lovely hotel. Just five mins walk from the Cavern Quarter and ten mins from Albert Dock. Friendly staff, great room with comfy bed, air con and fab shower. Lots of little extras in the room to, free drinks and snacks, docking station, safe. Excellent buffet breakfast. Would definitely stay here again and highly recommend. August 20, 2013
Rated 4.0 out of 5.0 by Friendly and efficient staff First impressions are always important and our experience with Gemma on the front desk was excellent. She was friendly, very helpful, efficient and have all the information we required and more which we didn't know we needed. The room was all we needed and had a fridge (only hotel of the four we have stayed in on this trip which has one) which my partner and I find advantageous for our medication. Decor is modern but fits in with the stated aim of highlighting the cotton trade of Liverpool. Meal in the restaurant was very good and breakfast was also in this category. Only area that we think could do with upgrade was the provision of a suction mat for the shower. I found the floor slippery. August 19, 2013
Rated 5.0 out of 5.0 by Great hotel and good service. I thought the hotel was very funky and would recommend this hotel to my friends. I have one small criticism I thought the tea and coffee could of been served at the table at breakfast. There was only a small area to make your drinks and it got quite crowded. August 19, 2013
Rated 5.0 out of 5.0 by So comfortable This is a lovely friendly hotel. It's in a quiet location but within easy reach of all the shopping, eating and tourist areas. Also really accessible to the metro and rail networks. The beds are really good quality and so comfortable, the free mini bar in a nice touch and the showers great. The whole hotel is spotlessly clean and there is a small gym ( although I've never used it). But what really sets this hotel apart is the young management team and fantastic staff who make you feel welcome every visit. I stay here regularly on business and feel safe and right at home in this hotel. Would definitely recommend this hotel and frequently do! Well done Hotel Indigo. August 18, 2013
Rated 5.0 out of 5.0 by brilliant Came here with my wife because we were going to a concert. The room was very nice and modern, all the staff at every level were very friendly and made you feel very welcome and the breakfast the next day was beautiful and well worth the money, we will be coming back here. August 17, 2013
Rated 5.0 out of 5.0 by Bedroom and shower excellent The location was perfect, for the Mersey ferry, cruise terminal and for all Liverpool attractions. August 17, 2013
Rated 5.0 out of 5.0 by Staff are excellent Just had an amazing weekend here with my husband in an executive room. These rooms are much more spacious than the normal ones, with additional surprises in the mini bar too! Lovely and clean with really comfortable beds(my only criticism would be the huge hard pillows in both types of room) the staff cannot do enough to help you and are so friendly. Really good breakfast as well with plenty of choice and eggs cooked to your liking if you ask. Only ten minutes stroll to Liverpool One ( five mins fast pace). Excellent hotel will keep returning ! August 17, 2013
Rated 5.0 out of 5.0 by Funky Funky and comfortable hotel It's in a great location easy walking to everywhere. Rooms are a little on the small side. Staff were exceptional. Breakfast was good and don't forget to order your eggs how you like them. Went to MPW for dinner and the service once again was exceptional and the food was great if a little pricey. Would highly recommend if you are looking for a hotel with a difference. August 16, 2013
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