Rated 4.6 out of 5 by 486
Rated 1.0 out of 5.0 by Peter 17 Not a good experience compared to other IHG hotels
So expensive for a modest hotel that does not match my expectations of a 4 star experience.
I can list 9 items that spoiled this visit to Liverpool. All minor individually but collectively a problem.
A 4 star hotel without a car park, still charging full competitive price for rooms and not absorbing this further cost is NOT good hotel management.
Compared to other IHG hotels in the USA and Far East, UK hotels do not understand customer service. Liverpool Indigo is a prime example. No real business centre and expecting to charge for each sheet printed.
I intended to stay for 6 nights but checked out after 3. No one asked why and this lack of customer awareness tells you all you need to know about the Indigo management capability.
It is hard to enjoy Liverpool with experiences such as this.
October 21, 2014
Rated 1.0 out of 5.0 by Notalot Forgotten dinner, hard work and no sleep.
Trouble with dinner, uncomfortable work chair and desk and hardly any sleep, a waste of money. It could have been nice, but really wasn't.
I arrived late after much difficulties finding the car park, the directions i was given didn't help. I had phoned ahead saying i would arrive late and wanted dinner, I arrived at 1 minute after the restuarant closed at 2200 and so was told to order room service.
I dutifully went to my room and ordered room service then proceeded to work at the desk in the room, the desk is just big enough, but the chair isn't made to work in for long, they really need to get more comfortable working chairs and make sure there isn't a rug behind it. After an hour i realised my food hadn't come, i chased it and found i had been forgotten. At about midnight i eventually got dinner, which was nice, but.. a bit to late. I carried on working to late and went to bed, when i found out that the aircon wouldn't switch off properly and continued to suck in air noisly, this stopped any chance of undisturbed sleep, the eventual use of ear plugs helped a bit, but wasn't ideal! A by the way, I also couldn't find a comfortable pillow.
I ended up with hardly any sleep which ruined my day, it all kind of spoilt what could have been nice, but was awful...
October 20, 2014
Rated 5.0 out of 5.0 by gbla Liverpool Indigo style
Lovely stay, a big shout out to the staff. They were amazing and really friendly. Special shout out to Lottie, Nicola, Greg and the others at the front desk for their humour and help. Also a big shout out to Naomi and Keely in dining. Their service and manners were exceptional. Also note about food managers and dude at the front door during the day - very nice and helpful. Only note I'd give is, I was handed a piece of paper with recommendations of things to do, eat, see and experience in Liverpool. It had the names of the places, but many were not stated what streets to find them on. I think a better list and how to get there would be helpful for people like myself who've never been to Liverpool before. Overall, loved the people, food and design of the hotel.
October 18, 2014