Rated 4.6 out of 5 by 181
Rated 4.0 out of 5.0 by vvishal3130 Good hotel
Good hotel and great staff. Would definitely recommend to others. The best part is it is 1 min walk to the station.
September 3, 2014
Rated 2.0 out of 5.0 by Denis41 Not enough room to swing a hamster
Having had a number of great stays at various Indigos, when my wife and I were planning a weekend in London, I was happy to book this hotel. I had not previously stayed at this one, but had stayed multiple times at three others and they had been consistently excellent.
Upon arrival, the receptionist interrupted check-in to take a call and wandered over to the far side of the reception and didn't return for several minutes without any acknowledgement or attempt to have one of her colleagues finish the job, which I found quite rude. The reception area itself is a lot smaller than it appears in the photos on the website and was cramped with only two other couples checking in. The hotel has been described as 'cosy', that is one way to put it.
The biggest complaint was in regard to our room (404), which is absolutely tiny. Whilst it is advertised as a double room, the bed is not full-sized (4' 6" I would estimate), which is unacceptable, and something I have never encountered anywhere else. Even given the diminutive size of the bed, the room was extremely cramped and we had to choreograph our movements and clothes changing in order to avoid treading on each other. When I borrowed an ironing board, I was only able to put it up on the diagonal immediately behind the door and then manoeuvre iron and shirt with great precision. By my approximate measurement, the room was barely 10' square and contained the bed, two end tables, an armchair, a desk, an office chair, a large TV on the wall and a double wardrobe. Guests with two large suitcases would struggle to find space to put them, The bathroom was a decent size and the room itself might work as a single, but selling it as a double is taking a liberty. We asked a staff member if we could get a bigger room, the answer being yes, but only if we paid an upgrade.
Upon checkout, when asked if everything was okay, I said that I was unhappy with the size of the room and the desk clerk said he would have the Manager call me; I'm still waiting.
In its defence, the hotel is very convenient for Paddington, the neighbourhood is pleasant and the interior design is good. Other reviewers, who have had normal sized rooms, have clearly had a different experience but I couldn't recommend that anyone should take the chance.
September 1, 2014
Rated 5.0 out of 5.0 Convenience and Comfort
I select the hotel because of its convenience to London Paddington station and I can be assured of receiving good service.
September 1, 2014
Rated 4.0 out of 5.0 by Gramps 66 A good looking and accessible hotel with comfortable rooms.
The hotel room was clean and modern, relaxing and comfortable. In my view the bar/dining charges were expensive --but unfortunately that is not unusual in London.
August 31, 2014
Rated 1.0 out of 5.0 by Woody54 Disappointed
Stayed at the hotel before and it was great. Second stay was very disappointing, maybe I was just unlucky on this return stay.
August 28, 2014
Rated 5.0 out of 5.0 by Framester Gorgeous Hotel
What a cracking hotel. The room was gorgeous and I slept like a log. I especially loved the ultra-posh Nespresso machine and the small bottles of Prosecco which were a nice touch. The only small flaw was the lack of hot water in the morning - the shower was freezing! The hotel staff apologised profusely and re-started the boilers but all to no avail. I was also promised extra bonus points for my trouble but they never turned up which was a little bit disappointing. IHG - feel free to honour the deal. But it's a wonderful place with fabulous decor and it's only about 100m from Paddington Station. All in all, an excellent stay and I would definitely return.
August 21, 2014
Rated 5.0 out of 5.0 by reenie13 comfortable bed and great service
loved the design and comfort of the room and hotel over all. very modern yet very cozy.
August 19, 2014
Rated 5.0 out of 5.0 by TakenNickname Excellent Hotel
I love staying at this location and had an exceptionally good visit on this trip. Front desk staff is really helpful, especially Juan Manuel and Antonio. I really enjoy the small touches and the though put into the room. Great bathroom. And the wifi is excellent.
Very convenient to the tube and to Paddington station.
August 18, 2014