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Rated 4.6 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Great Staff and hotel ambiance. Location is superb! A wonderful place to stay in London! If you are looking for a small boutique experience stay at the Indigo at Paddington, London. September 25, 2014
Rated 5.0 out of 5.0 by Great Access to Sites, Incredible Service and Outstanding Value When you check-in to the Indigo Paddington, you know you have made the right choice. The Front desk staff make you feel welcome, and want to help in any way possible. The rooms are nicely appointed but also include higher end bathroom toiletries. When seeking guidance every individual wants to help. However, I have to specifically point out Mario. he would tirelessly spend time outlining directions, sites, and provide options. He is one of this hotels hidden gems. The hotel is a half a block from the Paddington Tube station allowing for access throughout London. In addition this station is the gateway to the Heathrow Express when unfortunately you have to go home. The hotel is also across the street from the Hop-on and Hop-Off buses which in a large city like London are invaluable, especially for first time visitors. When booking I suggest including the hotel breakfast package in your plans. It is of high quality, plentiful options and is unlimited. This comes with the other two gems: host Fabio and server Bernadette. They would meet us every morning with a smile, offer great service, and be there for whatever you required. As my wife requires a gluten-free diet, they would both assist in every way possible. If you like being taken care of, and seek easy access throughout London, this hotel should be your first choice. Ed & Di September 24, 2014
Rated 4.0 out of 5.0 by Good place to stay and very convenient for business commuting Love the place but the staff are sooo "Italian" that they always seem confused to how to do things. The facility is what its all about so look past the confused looks and enjoy the room and easy access to Paddington and the Central Line on the Tube. September 15, 2014
Rated 5.0 out of 5.0 by Great Location, wonderful service I'd be back in a millisecond. No real negatives at all. The location is splendid, with access to the rail system, underground and Heathrow airport. Albert Hall in 20 minutes! September 10, 2014
Rated 3.0 out of 5.0 by Great hotel but avoid 306 I am a regular here and will continue to use the hotel as it has a great location and excellent staff. Just one gripe on this visit - the room was quite possibly the smallest in London; I know space is at a premium in the city but for a hotel of this standard, the room was unacceptably small. Real pity as, like I said, great team in what is generally a very good hotel. September 8, 2014
Rated 5.0 out of 5.0 by Outstanding Hotel Everything about Hotel Indigo - Paddington was excellent from the room to every member of the staff. They accommodated every wish. September 8, 2014
Rated 5.0 out of 5.0 by Memorable stay Very friendly and efficient staff. Beautiful room and well appointed but also very small. No room to store your suitcase. However - this is fine for a one night stay. I would definitely stay here again. September 7, 2014
Rated 5.0 out of 5.0 by IHG BOUTIQUE GEM OF A HOTEL My nephew and I were absolutely delighted by this Hotel. We have travelled a great deal and have not stayed in a better one. From the on-set at reception the staff could not have done more for us. The room décor was superb and spotlessly clean. There was fresh fruit,champagne,bottles of water, chocolate and many other very generous touches afforded to us. All of the Staff we encountered were courteous, polite and very professional. We ate in the Hotel and the food quality was of a very high quality and very well presented. Top marks to the waiting staff and the chef (s). The venue is located in a good position for travelling around our Capital, being very close to Paddington Station and bus stops. Irene and Federika tended to our needs and deserve a mention but everyone we encountered was absolutely fantastic. Very many thanks, we will return. September 5, 2014
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