Rated 5.0 out of 5.0 by Ian48 Classic Boutique Hotel
I've stayed in the Indigo in Paddington a number of times when on business in the area. The hotel is comfortable and clean, ideally located and the staff are fantastic.
The rooms vary in size, and I have stayed in examples of most of them, (and I know which one is my favorite), the one thing they have in common is fabulous shower rooms.
The decor is refreshing and relects the character of the local area well.
The hotel location means that there is a large variet of restaurants and pubs on the doorstep and the trip into the west end is very easy with good bus routes.
I'll be back soon.
February 24, 2013
Rated 5.0 out of 5.0 by Pappschlumpf Great Staff!
I think I could speak about the nice and comfy rooms, the complimentary drinks in room, delicious Full English Breakfast at the Brasserie or the great Gym they have. But instead I will just speak about the best thing they have, their Staff! They make me always feel special, always going the extra mile with a big smile!
Special thanks to Margaret in the reception, I feel home when at Hotel Indigo Paddington. There is no other place for me to stay when in London. Not sure how you do it but keep getting great people in there.
February 14, 2013
Rated 5.0 out of 5.0 by ATL62 Great hotel and excellent service
Having stayed at many hotels in London I can only say this hotel is excellent. Very good and friendly staff(especially Tamara at the Front desk). Overall rating EXCELLENT! I already recommended this hotel to friends.
December 22, 2012
Rated 5.0 out of 5.0 by cr451 A great hotel in the perfect location
I stayed here using my reward points for 2 nights in December 2012. The hotel is one of the most comfortable I have stayed in. I took the Executive King room and the bed was one of the most comfortabel hotel beds I have ever slept in. The rainfall shower was great and the overall experience made for a very relaxing weekend following a business trip to London. The proximity to Paddington station means this a perfect hotel for exploring London and also for jumping on the Heathrow Express in the airport. The breakfast was good too, I went for the bacon muffin on the first day and the 'full english' on the second day (only for the very hungry or very hungover!). Overall this hotel surpassed expectations. People who complain about the room size may not have experienced other 'chain' hotels in London but I found my room the perfect size for 2 people. Would I stay here again or recommend the hotel? Absolutely yes.
December 18, 2012
Rated 5.0 out of 5.0 by ajoxon Absolutely Excellent
Maybe the fourth or fifth stay in this excellent small hotel near Paddington Station. The level of service and the attitude of every staff member, particularly the folks on reception, is perfect. You almost dont mind paying LONDON prices for this level of service which is many levels above that one gets in theoutragiously expensive "Big Name" hotels.
The only place I will stay in London!
December 15, 2012
Rated 5.0 out of 5.0 by Mnoh Great service and mindfulness of the hotel staff
Great room, good price, and helpful staff. I'll stay here again on business in London.
December 14, 2012
Rated 5.0 out of 5.0 by gsx1400 very helpful staff
nothing is too much trouble and always with a smile
December 13, 2012
Rated 5.0 out of 5.0 by MontanaInnkeeper Perfect hotel for our transition day in London
Having stayed in the St. Paul's Cathedral area for 4 days and in central Paris for 4 days prior to arriving back to the Paddington area in London, Hotel Indigo was a lovely contrast to those more formal accommodations. We enjoyed the fresh decor, the comfortable bed, the free soft drinks in the refrigerator in the room, and the good restaurant in the hotel. The convenient access from Paddington Station, the abundance of nearby, walkable eateries, and the helpful, friendly staff all contributed to this high rating.
December 10, 2012
Rated 5.0 out of 5.0 by Chrimbo Perfect stay
Great room, great location and excellent, friendly staff. The London Street Brasserie restaurant deserves a review of its own: a fantastic lunch for two, with two steak sandwiches, a beer and a soft drink came to £20! I also really like that you can buy just the meal you want for breakfast rather than being forced to pay £18 for a buffet as most other hotels seem to do. Toast, (very tasty) porridge and two coffees came to about a tenner. The only criticism I can think of is that they had the Christmas music CD on repeat which drove me mad after the third play of Santa Claus Is Coming To Town, but all in all it was the perfect stay. Well done to Bryony and co.
December 10, 2012
Rated 1.0 out of 5.0 by noindigonomore Terrible ..never again
Upon arrival there was no welcome. Documents were demanded, including credit card and passport. and drivers license The receptionist tried to photocopy these without permission. I asked for them not to. they said in poor English it was the law. I informed then that as a British citizen, i did not have to carry or produce ID, And under the Innkeepers act only foreign national needed to give their home address and give their intended address after leaving the hotel.
He was cross, but decided he would only need to write my drivers licence number on the check in sheet, and the photcopies were not needed, although it was the Hotel policy.
The room was warm enough when going to sleep. i was awoken at 3.30 am in a freezing box. I could not find the lights in the room ( i had turned off the main switch next to the bed, thinking it was a regular light switch) or the heating. I needed to contact reception for assistance.
Bathroom floors have no underfloor heating and never warm up in winter.
No requested wake up call ( mind you i never got back to sleep after 3.30 am)
No hot breakfast, due to gas leak in kitchen. No refund offered.
Went to airport for 24 hour flight, tired and hungry.
Second stay. Not again
December 8, 2012
Rated 5.0 out of 5.0 by KevD Great location for London exploration and Heathrow Express
Rooms a little small for price, but clean and well serviced. Would recommend for anyone visiting London. Convenient to underground stations, Heathrow Express, Bayswater Road, Hyde Park and Kensington Gardens.
November 30, 2012
Rated 4.0 out of 5.0 by AVP123 Nice Rooms, Good Location
I travel to London frquently on business and Leisure and I normally stay at the Intercontinental Park Lane but must say The Indigo Paddington is a great option for London.
less than 5 minutes away from Paddington means that you can hop to and from Heathrow in no time saving a fortune on taxies
Rooms are small but very nicely decorated, staff are friendly and accomodating
I would certainly recomend this hotel!
November 23, 2012
Rated 4.0 out of 5.0 by dinger1257 Very pleasant experience
A modern, clean and well appointed hotel centrally located.
The staff were very friendly and efficient, and the food was well presented and good value for money.
Well worth a visit, and I will certainly be going there again !
November 14, 2012
Rated 5.0 out of 5.0 by Traveler2322 Excellent hotel!!
Would highly recommend! The bed was so comfortable and the overall design/amenities of the room were impeccable. Also conveniently located next to the Paddington station. Loved this hotel and would stay again!
November 13, 2012
Rated 5.0 out of 5.0 by FrequentHotelier Actually 5 Stars...
...if the rooms wouldn't be that small.
A very relaxing and enjoyable experience, from the very beginning.
The rooms aren't spacious, and I don't know how I should invite friends or business partners for a dinner in the king room.
There is simply no space for more than two persons. And then you still wouldn't be able to have a dinner or lunch in a comfortable way.
So this advertisment within the room description should be removed.
But...excellent service of the reception and partially also from housekeeping.
Complimentary soft-drinks are a wonderful supplement, great furniture and lovely equipped livingroom and bathroom. All amenities are available plus some valuable extras.
The hotel has a superb café or brasserie, and the bar is also fine for everyone.
The Neighborhood is fine, the nearby situated Paddington Station perfectly to reach within a minute walk.
Hyde Park around the corner and Marble Arch is just a short busride to go.
So for both, business and leisure, it's a perfect place to stay!
I'll be back for sure.
November 9, 2012
Rated 4.0 out of 5.0 by Jip96 Boutique Chic
My husband and I booked into the Hotel Indigo in Paddington for a night away visiting London. The hotel was easy to find and just a few minutes walk from Paddington station. The hotel was clean and boutique chic. We opted for a suite and were quite pleased with the room. It wasnt a huge room, but for London standards was a nice size. The bathroom was great as well and I loved the raindrop shower. Would definitely consider staying here again while visiting London.
November 3, 2012
Rated 4.0 out of 5.0 by Stuarts One night stay Saturday 20th Oct 2012
Hotel is recently refurbished to a high standard. Exterior facade is typical Georgian as found in many London streets. Interior is modern clean and functional. Our room was a decent size and the facilities in it were very good. Most importantly the bed was very comfortable with decent quality linens. We used the restaurant for breakfast only and the Bar once without any negative issues. Reception staff were particularly friendly and all staff were courteous and helpful.
October 24, 2012
Rated 5.0 out of 5.0 by Pooks A lovely surprise!
We were delighted with this hotel.It was clean, funky, close to transport,and served good food.The staff were ever willing to help with any request from advice on transport to meals at odd times,or just a chat. We will be happy to return again if in London.
October 23, 2012
Rated 4.0 out of 5.0 by Tricky75 Comfortable and relaxing
Margaret and Tamara on the reception were very friendly and welcoming.
Apparently we sacrificed a better room for a very early check-in, but the room we were given was small, but very comfortable and very nicely furnished.
The decor of the whole hotel was modern and impressive.
This was not a cheap hotel and i probably wouldn't have stayed here if I didn't have priority club points to put towards it... And it was quite expensive in terms of points. Given the cost I was surprised that breakfast was not included, given it comes as standard in many other hotels in the ihg chain.
We paid for breakfast and was disappointed. The food was fine, although some items were forgotten.. The problem was that the breakfast room was quite small given the amount of customers, and the service staff seemed a little stretched. They were apologetic when I pointed out that items were forgotten and rectified it, but I think more resources in this area is required.
The hotels location in terms of Paddington Station was a great positive and the deciding factor in choosing to stay here.
I would stay here again for a leisure visit to London.
October 17, 2012
Rated 5.0 out of 5.0 by Pisces Good location
Perfect location for my need
Close to all transportation
The complimentary beverages nice touch
October 6, 2012
Rated 5.0 out of 5.0 by AnnaL Very nice and comfortable
Nice and very good equipped rooms, good service and tasty breakfast.
October 6, 2012
Rated 1.0 out of 5.0 Inflexible Property
I am given the impression that:
i) This is a property that does not reply to email or is least internet savy to come across this review.
ii) A cancelled stay that is fully paid gets no rewards points
iii) Staff leaves on the dot by requesting a call-back claiming line is of poor quality.
I should be wiser not to book a hotel near to Paddington station had not for a business trip that was eventually cancelled.
Probably an audit of their procedures and staff quality is called for during the qualification process to be part of the IHG group.
October 2, 2012
Rated 5.0 out of 5.0 by lacatfish Front desk staff was perfectly helpfull
Great service by front desk staff. Very helpful in getting tickets and reservations.
September 27, 2012
Rated 5.0 out of 5.0
by DrewbyATL Great hotel in a great location
I thoroughly enjoyed my stay at the Hotel Indigo Paddington. The location is fantastic, with lots of restaurants & pubs nearby & the Paddington station just a block away.
The rooms were small but comfortable & very clean. Having free wifi was great as well! I was surprised at how extensive their gym was considering how compact the rest of the hotel was.
The staff was very friendly and helpful with surprisingly cheap (for a hotel) food and beverage options.
I look forward to a return visit.
September 26, 2012
Rated 5.0 out of 5.0 by cpcndoe Overall experience
Very clean with a very friendly staff.
Room was a bit small but refreshingly laid out.
Easy area to catch any type of transportation.
Nice modern shower was a delight.
The restaurant downstairs was handy for a quick breakfast
before a day out on the town..
September 25, 2012
Rated 5.0 out of 5.0 by BigMom Wonderful hotel
The room was well appointed; AC worked extremely well, huge TV with American programs, walk-in rain shower, great neighborhood with many eateries, grocers for late night snacks, a variety of complementary drinks in the refrigerator, lots of storage in the bathroom and closet, an iron and board. The room was small but well thought out. It had a number of chairs almost too many for the area. I loved this hotel. We had one request for the staff and they responded immediately. The hotel’s restaurant had a lovely breakfast and fast service justly a plus when trying to leave in the mornings. Excellent location, just a couple of blocks to Paddington station and either the tube or Heathrow Express.
September 10, 2012
Rated 5.0 out of 5.0 by DonR Paddington Gem
My wife and I really enjoyed our stay. From the time we arrived until we departed everything was perfect from attentive staff to an immaculate room to a great location only two minutes from Paddington rail and tube stations.
September 10, 2012
Rated 5.0 out of 5.0 by ZiyadMM Nice Place
A nice place to stay , for a family with 2 young aged children it was neer everything .
September 3, 2012
Rated 5.0 out of 5.0 by travelers Great hotel in central London
Staff was excellent. Restaraunt was good. Great value for London. Looking forward to our next visit.
August 28, 2012
Rated 5.0 out of 5.0 by TravelusMaximus Perfect hotel with unbeatable location
Could not ask for a better location. Literally 3 minute walk from Paddington Train station where you just 'alighted' from the Heathrow Express. You're then that same 3 minute walk from the Paddington tube station from where all of London is yours within 10-20 minutes. Gorgeous Hyde Park is only a 10 min walk south.
Hotel's design is very modern with nice artistic photos reflecting the neighbourhood. Very comfy bed, super mod/clean bathroom. Awesome shower with lots of water pressure. Huge flat screen TV.
Stayed twice on my way to/from Paris via London. 1st stay, was in 'standard' room, perfect for just me, but maybe a tight fit for 2 people. 2nd stay, was in 'executive room', perfect size for 2 people.
Great breakfasts/dinners, reasonably priced in bistro with nice sidewalk patio.
All in all, loved this hotel, would stay again in a heartbeat.
August 24, 2012