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Rated 4.6 out of 5 by 223 reviewers.
Rated 4.0 out of 5.0 by Short break Handy for Paddington. Very quiet especially considering the location November 11, 2014
Rated 5.0 out of 5.0 by Love this Hotel We have stayed at this Hotel several times over the past few years. I cannot say enough good things about the staff. They are very friendly and helpful. The rooms are comfortable. I would highly recommend this hotel to anyone looking for something different. It is a short walk to Paddington Station which makes getting around London and to and of the airport a breeze. November 10, 2014
Rated 5.0 out of 5.0 by Comfortable and Stylish Nice guest room, friendly staff, centrally located for an over night to make my morning train from Paddington. November 9, 2014
Rated 5.0 out of 5.0 by Comfortable and clean. Extremely good housekeeping with nice touches in room. Eye to detail is nice. Hotel service and housekeeping are above average. The restaurant is fine for breakfast but lunch and dinner are disappointing. Service is great food is not so great for lunch and dinmer. November 6, 2014
Rated 4.0 out of 5.0 by convenient location, tiny room Great location near Paddington station; friendly staff, good service; surprised breakfast not included; very small room, very difficult to use desk area, or access closet November 5, 2014
Rated 5.0 out of 5.0 by Nice Hotel, Great Convenience The hotel room, while not large, was well laid out with tasteful, modern decor and nice extra touches like an espresso machine and free water and juice in the mini-bar. The bed was very comfortable and the room had a nice tree-lined, neighborhood view. The shower was roomy with a nice rainfall shower head and giant towels. Wifi was fast and reliable. Very convenient to Paddington Station, the Heathrow Express train and the underground. The neighborhood includes many small restaurants and pubs and is very close to Hyde Park and Kensington. In my experience, you tend to pay a lot for relatively small rooms in London, but this one had some personality and was very comfortable. November 5, 2014
Rated 5.0 out of 5.0 by Top of the line hotel Our stay began on a high note when we were checked in by a very efficient front desk staff. For the entire 5 day stay we were treated like friends not just customers. Amaya always had a friendly smile, pleasant conversation and helpful information for getting around the area. The room was very clean and well appointed. There was some excessive street noise a couple of nights but it was Halloween so that is to be expected. The only downside was the restaurant. The food was good but service was very slow. It took longer to get the bill than it did to eat. But there are many excellent places to eat nearby so it wasn't a problem. We highly recommend Hotel Indigo and will definitely stay here again on our next trip to London. November 4, 2014
Rated 5.0 out of 5.0 by Services I will like to appoint that Ms. Amaya Hotel Indigo staff too care that my stay be as please as possible. She attend with professionaliss and accuracy. November 4, 2014
Rated 4.0 out of 5.0 by Great place, just needs... Have stayed in a few Hotel Indigos and really enjoy them. Paddington is no exception, great style, comfort and location for Paddington and onto Oxford St is ideal. My only comments would be: - the WiFi didn't seem strong enough, YouTube kept on buffering - the hot water in the shower and basin could have been hotter - and why don't the reception staff ask you how your stay was when checking out, otherwise I would have told them this then. Thanks November 3, 2014
Rated 5.0 out of 5.0 by Gem of a hotel at great value My husband and I stayed for just one night at Hotel Indigo Paddington. Although we didn't spend much time in the hotel as we had a whole day event that kept us out in the city, we were able to use early check in to deal with our luggage, we ate with our friends at the end of our day in the hotel brasserie, and we had a very comfortable night's sleep. There was only one person on the desk whenever we stopped there. This could cause a slight delay in getting assistance from the staff but once you had their attention they were wonderful. We would definitely stay here again when in London. It is minutes to Paddington station and just a few blocks from Hyde Park and Kensington Garden for our running needs. Decor is lovely. November 3, 2014
Rated 4.0 out of 5.0 by surprisingly tiny room The location is excellent, especially for those arriving at Paddington on the Heathrow Express or traveling to and from Paddington on the Underground. I had booked a superior double, but with single occupancy, so the price seemed fair for a London hotel. My room was clean and contemporary, but absolutely tiny. If I'd been traveling with my partner, she would have thrown a fit. I had stayed two years ago at the Indigo in Glasgow, where my room was much larger and the facilities were more generous. I'm returning to London in March and staying at a different hotel; I'm looking forward to the opportunity to compare. October 29, 2014
Rated 4.0 out of 5.0 by 3d time I stayed in Hotel INDIGO London-Paddington 3d time. Every Time on my birthday. I like this hotel for design, food service, cleanliness comfortable room, but it too small :). I find this hotel very comfortable and suitable for me. I have here free internet for self and for business, I have good breakfast and dinner. Friendly staff. And great location, close to Paddington station and to Hyde Park and Kensington gardens. Perhaps it's not cheap hotel. But it very nice and comfortable. October 28, 2014
Rated 5.0 out of 5.0 by Very convenient location Convenient to Paddington Station and Underground. Restaurant in lobby is good, would eat there again. Plenty of other restaurants and pubs in the area. Room smaller than what a typical USA-traveler is accustomed, no air conditioning, room was a bit hot, cooled off during the evening. Hotel staff was excellent. Pricing seemed a bit high considering the size of the room. October 27, 2014
Rated 5.0 out of 5.0 by Indigo Paddington Fantastic Hotel but a little expensive. Room was very small but very well done October 26, 2014
Rated 5.0 out of 5.0 by As a IHG Member and Inter C Ambassador It is pleasure to stay at Indigo London St Paddington.. Comfort + and sleeping is amazing great bed.. Thank yo Again it is a pleasure to return to INDIGO London St Paddington. I've enjoyed my stay and this year 2014 was exceptional because I encouraged two professional friends to stay and they enjoyed the professionalism and comforts. For me..The minute I stepped inside the entrance of Indigo from the customer service to Management I was welcomed.. As a long time guest of IHG & Intercontinental (Ambassador) I was made so welcome here and nothing was any trouble.. Like MacArthur I shall return.. Thank u INDIGO...and wonderful staff. October 25, 2014
Rated 4.0 out of 5.0 by Great Location and Value Hotel Indigo London- Paddington is located close to the Paddington train station with direct service to London Heathrow Airport and the London Underground. The hotel is in a safe and walking neighborhood with many Pubs and services located close by. The staff is very friendly and the facility is well cared for. The rooms are small but very efficient and comfortable. I had breakfast, which had an excellent offering for a reasonable price. The wait staff was very attentive even though the morning breakfast rush almost overwhelmed them. Overall my experience with Hotel Indigo was very positive and I would stay here again. October 23, 2014
Rated 5.0 out of 5.0 by An excellent hotel, with great design and great service. I stayed at the Indigo for several weeks and enjoyed really friendly and helpful service throughout. The design of both the rooms and the public areas is very eye-catching and colourful, which makes a welcome change from the beige that seems to pervade most hotels. The London Street Brasserie, which is part of the hotel, does outstanding breakfasts, as well as a good choice of evening meals. All in all, a really excellent hotel in a lively and vibrant part of London. October 17, 2014
Rated 4.0 out of 5.0 by Clean, comfortable room Clean, comfortable room. Nice fittings in bathroom. Good location for train to Heathrow and related transit options. October 14, 2014
Rated 5.0 out of 5.0 by WONDERFUL HOTEL Our stay at the Hotel Indigo at London - Paddington was very enjoyable. The room was modern, the bed was comfortable and the bathroom well-furnished and roomy. The staff was pleasant and helpful. October 9, 2014
Rated 4.0 out of 5.0 by Efficient, friendly and attentive team I was on a business trip, and can honestly say the friendliness of the service team was excellent, in particular reception and the manner I was checked and checked out by Amaya was indeed a positive experience. Thank you, Tom October 9, 2014
Rated 5.0 out of 5.0 by Nice find in London For the price, I was expecting a mediocre stay in an uncomfortable bed. The room was small, but efficiently laid out and very clean. It was comfortable and quiet. The best part of the stay was the staff. The hotel staff were friendly and attentive. The desk manager was exceptionally helpful. Other than being a bit hard to find initially, I have only a good experience to report. Location to Padding station and the tube was primo. I would stay here again. October 8, 2014
Rated 4.0 out of 5.0 by Good location Stayed for a city break. First time at the Indigo brand. Interesting decor. Staff were professional if a little aloof. Breakfast was good and the room adequate with a good bed. Triple glazing ensured a quiet night even though we were on the roadside. October 7, 2014
Rated 5.0 out of 5.0 by Stylish and quiet rooms near Paddington Station Hotel Indigo London-Paddington is less than a 5 minute walk to the station. The rooms are very stylish and the staff were friendly. I've been to many hotels in Europe where the air conditioning seemed like just a fan. The air conditioning here worked great and made my summer stay cool and comfortable. Print out directions in advance since the sign for the hotel is not very noticeable until you're nearby. October 1, 2014
Rated 5.0 out of 5.0 by Totally brilliant experience I stayed at this hotel with my 26year old daughter. From the moment we walked into the hotel we felt comfortable and welcomed. The position of this hotel so close to Paddington station and underground were seconds away. was brilliant. I would definitely recommend this hotel to anyone wanting a clean, comfortable welcoming hotel. October 1, 2014
Rated 5.0 out of 5.0 by Stay at Hotel Indigo Paddington September 2014 Hotel Indigo is in an excellent location, a few minutes from Paddington ststion October 1, 2014
Rated 5.0 out of 5.0 by Stay at Hotel Indigo Paddington September 2014 Hotel Indigo is in an excellent location, a few minutes from Paddington ststion October 1, 2014
Rated 5.0 out of 5.0 by Great Staff and hotel ambiance. Location is superb! A wonderful place to stay in London! If you are looking for a small boutique experience stay at the Indigo at Paddington, London. September 25, 2014
Rated 5.0 out of 5.0 by Great Access to Sites, Incredible Service and Outstanding Value When you check-in to the Indigo Paddington, you know you have made the right choice. The Front desk staff make you feel welcome, and want to help in any way possible. The rooms are nicely appointed but also include higher end bathroom toiletries. When seeking guidance every individual wants to help. However, I have to specifically point out Mario. he would tirelessly spend time outlining directions, sites, and provide options. He is one of this hotels hidden gems. The hotel is a half a block from the Paddington Tube station allowing for access throughout London. In addition this station is the gateway to the Heathrow Express when unfortunately you have to go home. The hotel is also across the street from the Hop-on and Hop-Off buses which in a large city like London are invaluable, especially for first time visitors. When booking I suggest including the hotel breakfast package in your plans. It is of high quality, plentiful options and is unlimited. This comes with the other two gems: host Fabio and server Bernadette. They would meet us every morning with a smile, offer great service, and be there for whatever you required. As my wife requires a gluten-free diet, they would both assist in every way possible. If you like being taken care of, and seek easy access throughout London, this hotel should be your first choice. Ed & Di September 24, 2014
Rated 4.0 out of 5.0 by Good place to stay and very convenient for business commuting Love the place but the staff are sooo "Italian" that they always seem confused to how to do things. The facility is what its all about so look past the confused looks and enjoy the room and easy access to Paddington and the Central Line on the Tube. September 15, 2014
Rated 5.0 out of 5.0 by Great Location, wonderful service I'd be back in a millisecond. No real negatives at all. The location is splendid, with access to the rail system, underground and Heathrow airport. Albert Hall in 20 minutes! September 10, 2014
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