Rated 4.6 out of 5 by 148
Rated 5.0 out of 5.0 by RobynH Staff very impressive
It's expensive, even for London, but I think worth it. Wonderfully placed for Paddington and with really good quality staff. Really enjoyed my stay.
July 5, 2014
Rated 4.0 out of 5.0 by Occasional londoner Great location, with that extra feeling of luxury
The Indigo London Paddington experience starts with an excellent location just opposite Paddington station, convenient for Heathrow connections, several tube lines and Hyde Park.
The hotel itself is rather small, but uses this to create a cosy atmosphere, where you feel seen and cared for by the staff.
The rooms are not huge, but everything is of good quality and one notch above the usual; lots of comfortable pillows in the bed, personalized welcome kit when you arrive, magazines, tea tray, espresso machine and so on show that the hotel tries a little bit harder.
The breakfast buffet is small but high quality, and is good value compared to other hotels.
Room rates are rather high, but if you book early they will still be good value for a stay with that little extra.
The only drawback - especially in summers - is that the air conditioning is exceptionally loud. If you are sensitive to noise, either prepare to be hot or wear earplugs.
July 2, 2014
Rated 5.0 out of 5.0 by jandc16 Over the years, this hotel has got even better!
Our recent stay at the Hotel Indigo has been delightful and we greatly appreciated the hand-written card which welcomed us as return visitors to the hotel. The staff are excellent and looking forward to staying again in the future.
July 2, 2014
Rated 5.0 out of 5.0 by TakenNickname A great place to stay
I frequently stay at this hotel - usually heading out to Heathrow early the next morning. It a great place and the little touches that are put into the hotel are much appreciated. (Love the Rosemary Mint Shampoo!!)
My latest visit was a little odd. I normally reserve an Executive Queen room which is plenty comfortable for me. This time, the website was offering me an Executive King room - and listed some additional amenities, including wine in the mini-bar and free movies.
When I went up to my room, I was surprised to see it was the same type of room I always get!! Same size, shape, bed, and everything! I had a quick word with the guy at the front desk who was very friendly. He tried to explain that I was in a "Kinq Room with a European Queen bed" - didn't really make sense to me. He offered to get me a new room, but I'd have to go get my stuff and then wait an additional hour. He was really apologetic and offered some points (I think) to make me feel better. To be fair, I did tell him I didn't want to move and I'd stay in the "regular" room. But I do feel like I paid for something I didn't really get. This won't change my mind about going back, as I do like it here.
July 1, 2014
Rated 5.0 out of 5.0 by Jones72 Great hotel except bad experience with breakfast
Hotel is great, room is great, and only bad experience occurred with customer service during breakfast and what I was charged.
June 25, 2014
Rated 5.0 out of 5.0 by PE On The Road I keep coming back to this gem near Paddington
Hotel Indigo near Paddington is one of my favorite London hotels. The satisfying quality of my stay is always the same, and I have stayed here many times since it opened. It is a quick easy walk from Paddington, plenty of food options in the neighborhood plus a good on-site restaurant. Rooms are quiet and clean, the neighborhood feels safe and the staff are helpful. I expect to come again and again...
June 24, 2014
Rated 3.0 out of 5.0 by NickJ2014 One thing missing
Great hotel, stay there a lot on business. Someone's put a lot of effort in to it. The one thing that lets the place down is the quAlity of the irons (cheap/ineffective) and ironing boards (just need some covers as simply useless as they are). So just a little more investment and attention to detail and it will be great.
June 22, 2014
Rated 5.0 out of 5.0 by lola es comfortable bed and great food!
i did not expect a delightfully restful get-away at Hotel Indigo as my stay was unplanned. the private garden patio, the bedroom ambience with the beddings so fluffy and sweet-smelling - i felt like i was in cloud 9! what a retreat for the travel-weary!
June 19, 2014