Rated 4.6 out of 5 by 181
Rated 4.0 out of 5.0 by vvishal3130 Good hotel
Good hotel and great staff. Would definitely recommend to others. The best part is it is 1 min walk to the station.
September 3, 2014
Rated 2.0 out of 5.0 by Denis41 Not enough room to swing a hamster
Having had a number of great stays at various Indigos, when my wife and I were planning a weekend in London, I was happy to book this hotel. I had not previously stayed at this one, but had stayed multiple times at three others and they had been consistently excellent.
Upon arrival, the receptionist interrupted check-in to take a call and wandered over to the far side of the reception and didn't return for several minutes without any acknowledgement or attempt to have one of her colleagues finish the job, which I found quite rude. The reception area itself is a lot smaller than it appears in the photos on the website and was cramped with only two other couples checking in. The hotel has been described as 'cosy', that is one way to put it.
The biggest complaint was in regard to our room (404), which is absolutely tiny. Whilst it is advertised as a double room, the bed is not full-sized (4' 6" I would estimate), which is unacceptable, and something I have never encountered anywhere else. Even given the diminutive size of the bed, the room was extremely cramped and we had to choreograph our movements and clothes changing in order to avoid treading on each other. When I borrowed an ironing board, I was only able to put it up on the diagonal immediately behind the door and then manoeuvre iron and shirt with great precision. By my approximate measurement, the room was barely 10' square and contained the bed, two end tables, an armchair, a desk, an office chair, a large TV on the wall and a double wardrobe. Guests with two large suitcases would struggle to find space to put them, The bathroom was a decent size and the room itself might work as a single, but selling it as a double is taking a liberty. We asked a staff member if we could get a bigger room, the answer being yes, but only if we paid an upgrade.
Upon checkout, when asked if everything was okay, I said that I was unhappy with the size of the room and the desk clerk said he would have the Manager call me; I'm still waiting.
In its defence, the hotel is very convenient for Paddington, the neighbourhood is pleasant and the interior design is good. Other reviewers, who have had normal sized rooms, have clearly had a different experience but I couldn't recommend that anyone should take the chance.
September 1, 2014
Rated 5.0 out of 5.0 Convenience and Comfort
I select the hotel because of its convenience to London Paddington station and I can be assured of receiving good service.
September 1, 2014