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Rated 4.6 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by Best hotel ever I continue to choose to stay in this hotel as in all honesty I don't think I can fault it at all. Great staff, comfortable rooms, great food and in an ideal location. Would recommend this hotel without hesitation. July 18, 2014
Rated 5.0 out of 5.0 by Fantastic hotel Fantastic hotel with great location, decor and comfort. Staff were extremely friendly and professional. Room was very comfy, with a great bed and bathroom facilities were top notch. Breakfast also very good and well worth the money. Carly at the reception was exceptional and her advise and help was 5star. She was there and willing to help with anything I needed. She is a real asset to the company and will go far! Will definitely be staying at this hotel again in the future. July 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed and clever decorative ideas In spite of my initial upset about the wrong advertising of a balcony when there was none, I enjoyed my stay in the hotel. I did have an issue with the reminders I had to send for getting my room cleaned. Overall, the sleep made up for it as the bed and pillows were so comfortable, the bathroom, lovely and the décor was really clever. July 17, 2014
Rated 4.0 out of 5.0 by Great staff, location and breakfast Although undergoing refurbishment the stay was fine. Staff very helpful and upgrade given on check-in. Breakfast was excellent though quite expensive. Would go back after refurbishment complete. July 16, 2014
Rated 3.0 out of 5.0 by Unexpected construction and flies in the room. The bad: There were a few unexpected surprises that led to this less than favorable review. Upon arrival, we were told they would be doing construction during our stay. Not mentioned when we booked. Also, once we were told we could check into our room, we had to come right back down stairs and wait in the lobby because the room was still being cleaned. Once we finally got into the room, it was littered with a handful of flies. The good: The staff was very friendly and accommodating. The location of the hotel was perfect. We were offered free drinks to make up for the slight discomfort. Most of the issues were superficial, but still worth noting in case you decide to book here. July 16, 2014
Rated 5.0 out of 5.0 by great hotel in great location was speaking at a conference and needed to book hotel close by but at a reasonable rate. I've booked Indigo hotels in different locations before but never been to the Kensington hotel before. booked really late and could not believe our luck, hotel was great, style is fab and location perfect. hotel was undergoing refurb when we stayed but that did not change our experience and the staff were especially attentive to make sure you knew where to go whilst the re-furb was on. would definitely stay again July 14, 2014
Rated 5.0 out of 5.0 by great property Awesome property! Very clean, modern and very close to all transportation. Hotel is easily accessible to airport, eurostar, shopping and all major tourist attractions and all by London's Tube (that's the subway for Hotel is also within walking distance of restaurants, Pharmacies and grocery stores Will definitely stay again July 12, 2014
Rated 4.0 out of 5.0 by Refreshingly different but typical high comfort As I was working in the area I tried here for the fist time - it's a great concept that combines the usual IHG Group standards with a slightly less formal presentation of the hotel and room .... although some renovation work was in progress staff made sure that this did not impact upon my stay. July 11, 2014
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