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Rated 4.6 out of 5 by 298 reviewers.
Rated 2.0 out of 5.0 by Numerous problems I have stayed at the Indigo Hotel at Earl's Court a number of times, and this was the most disappointing of those experiences. The hotel was fully booked and thus the reception was busy, the staff appeared flustered on occasion. The room we were given was in the basement [those rooms numbered 6**]. Being in the basement, there was little natural light although the room was rather than the norm, however, the room smelt damp. In additional the television [remote] didn't work. Finally, the air-conditioner was extremely noisy, which resulted in a very poor nights sleep. In the morning I explain the numerous issues I had with the room and I was given a third floor room with a view. Although small it melt fresh, the television worked and I had a restful night. August 17, 2014
Rated 5.0 out of 5.0 by Location and comfort Even though the hotel lobby was under renovation the staff was excellent and still made our stay a first class experience. August 16, 2014
Rated 5.0 out of 5.0 by Simply Excellent Fantastic Hotel in a great location. Rooms are very nice, spotlessly clean with nice design and very comfortable bedding. However what really sets this hotel apart from the rest for me is the staff. Genuinley friendly and welcoming. Even through the current re-design of the lobby/restaurant they did all they could to minimise any - obviously not completely avoidable - impact on guests. Staying at hotels quite frequently how hotels deal with issues is what really matters to me as there might always be something. Highly recommended! August 15, 2014
Rated 5.0 out of 5.0 by Our New Anniversary Hotel This is our second year at the Hotel Indigo celebrating our 22nd and 23rd anniversary. The hotel has a great location with quick access to underground, Reception staff are very friendly and helpful. upgrades were happening at our time of visit but added not disruption to our stay. wonderful bedrooms, nice décor, comfortable bed, low noise activity outside the rooms, clean bathrooms which we were lucky to have a bath and shower. free wifi was offered but we did not use this facility. we will be back next year. great hotel experience August 15, 2014
Rated 5.0 out of 5.0 by Volveré a repetir Ha sido la 2 vez que me alojaba en el hotel y habrá una 3. Es un sitio realmente estupendo! August 14, 2014
Rated 5.0 out of 5.0 by Excellent hotel Fantastic stay in a great hotel. Staff were very friendly and helpful and made us feel very welcome. Clean, modern and comfortable room and great amenities. Would highly recommend to others. August 14, 2014
Rated 5.0 out of 5.0 by great service very comfortable Even though there was renovation going on, the welcome was exceptional with extra amenities and apologiies for the disturbances of the renovations.. very keen on making me as happy as possible with my status.. very quiet even with renovations.. very clean, classy and very much boutique, excellent location and food is good as well, the selection of food should be better next time.. I woudl love to stay there another time.. August 12, 2014
Rated 5.0 out of 5.0 by Lovely hotel and location Hotel was quiet and well situated on side street. Room was new and well cared for. Breakfast was delicious. Easy walk to Earls Court tube for easy movement around London. August 12, 2014
Rated 5.0 out of 5.0 by Lovely Stay I was not expecting to stay in London, but due to flight schedules it was necessary. So, as I had had a great previous stay at the hotel thought I would go direct to the hotel to see if a room was available. Lucky for me there was a room and the receptionist was able to get me into the room at 11 when the check-in time is 2! A good omen which stayed with me for my brief stay. August 12, 2014
Rated 5.0 out of 5.0 by This is "THE" place to stay in London We really liked staying at this hotel. Why? First of all, the location was great! It's only 5 minutes away from the metro and 2 minutes from the bus station. There are also a lot of restaurants in the vicinity. Second, our room was very chic and modern. It was very COMFORTABLE staying at this hotel. And lastly, the staff were extremely friendly and helpful, Lady Iwona, the lobby manager, did an excellent job taking care of us. She always asked if we need anything. She even carried our luggage for us! Also, Lady Antone gave us a very warm welcome at the front desk and Lord Igor helped us A LOT figuring out where to go in London and how to get there. WE FELT LIKE A PART OF A BEAUTIFUL FAMILY WHILE STAYING THERE. August 10, 2014
Rated 5.0 out of 5.0 by Another plesant stay at Indigo. Wifi was an issue still Junior suite on 3 rd floor with view over the backyard garden around 35sqm large 2 separate rooms Room with seating area and desk Other room with very comfortable bed Pleasant bathroom with good shower. Aveda and Gilchrist & Soames amenities Flat screen television with large selection on English channels and some international showers iPhone dock Kettle. Bathrobe Very quiet. Good - Staff is very friendly and responsive - Excellent location, just 3 minutes walk from Earl’s Court station. Very convenient access to LHR on Picadilly line. Lots of shops and restaurants. - Shared bikes station next to the hotel. - Double welcome points for renovation (actually no disturbance at all) Bad - Wifi was not working in the room the first day (and very poorly the other day), but worked well in other hotel areas. August 8, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I love the quirky feel to this hotel. It's an old building with a modern décor, great rooms and comfortable beds. But the best is the breakfast bar and the service of the very friendly staff. A great place to stay. August 7, 2014
Rated 5.0 out of 5.0 by First-rate service My wife and I loved this little hotel and would gladly stay there again. Most impressive was the friendly service, which began with the front-desk staff letting us into a room several hours before the normal check-in time. We had just arrived from an all-night flight from the U.S., so the use of the room just after 10 a.m. was a day-saving break for us. The dining room food was first-rate as was the menu and service.The cleanliness and location of the hotel were similarly pluses. The hotel hostess helped in a dozen ways in providing directions and advice about the city. Our room was on the small side, the only significant drawback to our Indigo experience.// August 5, 2014
Rated 4.0 out of 5.0 by schönes Boutique Hotel Schöne, moderne Zimmer. Designhotel. Bei Buchung als Wunsch angeben, dass man kein Zimmer im Basement haben möchte, ansonsten landet man im Keller. Achtung, bis Oktober 2014 noch Bauarbeiten geplant (Lobby, Restaurant). Super Lage, 2 Gehminuten von der Tube Earl's Court. Fantastisches Frühstück. August 5, 2014
Rated 5.0 out of 5.0 by Convenient quality Ideally situated for public transport links and a wide selection of local amenities the hotel is ideal for an overnight stay. I was sorry that an early departure denied me the cooked a la carte breakfast but the cold fare was excellent. Pricy but worth it. August 5, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel Very impressed with this Hotel although I was expecting the worst when I turned up and found that they had building work going on. I was told that the building work would only be between 11:00 & 17:00 which was exactly what happened. Quiet honestly I didn't even hear them. The only two things that I found an issue was the Fitness room didn't seem to exist (It would have been nice to know this before booking) and I appear to have a phantom phone call on my bill which I can only suggest the cleaner did as I didn't even pick up the phone. Apart from that I would stay here again. August 4, 2014
Rated 5.0 out of 5.0 by Excellent hotel in a great location We've stayed in many places in London for busing and leisure but this place has to be amongst the best. Superbly located just off the Earls Court Road it is close to many interesting and busy tourist locations and yet feels like a haven of quiet and relaxation when you need. The staff are unfailingly pleasant and helpful and cheerfully try to help you make the nest of your stay. There were some renovation works being done when we were there but it was not intrusive and there was no noise. The rooms themselves were spacious by London standards and the bathrooms and bedrooms were spotlessly clean. The Earls Court Road is a busy area and there is a lot going on most hours of the day and night but you wouldn't know it as the hotel is situated a short walk away in a quiet side street. Opposite is a leafy little private park but unfortunately we weren't allowed in. All-in-all this was a great place to stay and we had a lovely time. We'll be back. August 3, 2014
Rated 5.0 out of 5.0 by Great Service and quality hotel expereience From initial booking at reception, to our departure, we were made to feel very welcome and special within the hotel. Great location, just around the corner from Earls Court tube...yet very quiet and nice outlook over the gardens. Very clean and well appointed guestrooms....with free minibar (juices e.t.c.) a bonus. Would highly recommend a stay here for anyone looking around the Sth Kensington area. July 31, 2014
Rated 5.0 out of 5.0 by Excellent Service Our stay far exceeded our expectations, the hotel looks great and the staff are brilliant July 31, 2014
Rated 5.0 out of 5.0 by Excellent service. Accommodations exceeded our expectations Excellent location. Excellent service. Excellent accommodations. Excellent breakfasts. Excellent staff. Beds were comfortable. Towels were luxurious. Excellent wifi connection. Air-conditioning worked perfectly. Restaurants recommended by the hotel staff were great and conveniently located. The underground (tube) was minutes away from the hotel. The hotel staff were very helpful in providing information and direction to all the places we wanted to visit while in London. July 30, 2014
Rated 5.0 out of 5.0 by Friendly and cheerful Loved the hotel. The room was modern and clean. Being there for five nights we would have liked a bigger closet but that was our only minor issue. Loved the mini bar and the thank you bear. We would definitely stay here again. July 30, 2014
Rated 5.0 out of 5.0 by The elegant hotel is located in a residential area We stayed at this hotel recently; we found the hotel very comfortable and the staff extremely helpful. The room was very well furnished and equipped, although the air conditioning was a little noisy. I would definitely recommend this hotel to others July 30, 2014
Rated 4.0 out of 5.0 by Bear with us! First time in this Indigo and mostly all good! The reception area was being renovated so there was a bit of a temporary arrangement, but all good. Just didn't need the tiny little teddy bear when I checked out - I am 40-something! Perhaps a complimentary beer on check in would have been more apt! July 28, 2014
Rated 5.0 out of 5.0 by Amazing rooms and great service Enjoyed a 2-night stay in London after a week in Paris. So glad I did. The hotel was amazing. Upgraded to a Junior Suite so the room was enormous by London standards. Décor was stunning and the bed so comfortable I didn't want to leave it! The free mini-bar was a big plus. Highly recommend a visit if you need a little bit of pampering! July 28, 2014
Rated 3.0 out of 5.0 by Fell short of expectations I had higher expectations for our stay a we were there for 8 nights. Upon arriving we were placed in a room that was small for that length of stay and made the best living out of our suitcases. There were several concerns with the maintenance of our room and twice we returned to have no power. This seemed to be a known issue that one would've reasonably assumed that they'd fix or have a routine inspection to make sure that the breakers were set. The most disappointing aspect was trying to reach the hotel prior to arrival several times and having no reply from the staff or General Manager (as I requested). This was a trip that my wife and I had dreamed about and saved for it for 5 years. It was the celebration of our marriage and despite notifying the staff via email and in person at arrival, received no recognition of our big event. I understand the hotel is undergoing some physical changes and wish them the best, but I would be hard pressed to provide a strong endorsement based on our experience. July 27, 2014
Rated 5.0 out of 5.0 by Wonderful stay, great location I have been to London many many time before coming from North America and this was one the of best values for a hotel I have ever found. The location could not be better to access Earls Court and the tube and the street has plenty offer for dinner and nightlife. The hotel was great, the staff was fantastic and although they are going through a reno as we speak it was still wonderful and did nothing to detract from the overall experience, July 27, 2014
Rated 5.0 out of 5.0 by A very pleasant stay The staff is very kind and efficient. It's in a very comfortable neighborhood. I would definitely visit again. July 27, 2014
Rated 4.0 out of 5.0 by Fun and interesting stay Most comfortable bed EVER! Loved the trendy colors and design. Even though construction was ongoing, it did not prove a problem. Complementary tea/coffee/soft drinks and refrigerator/kettle/safe proved to be a boon. Staff was friendly and helpful. Rooms cleaned and polished beautifully every day. Convenient to tube. Would definitely come back. July 26, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay very much My friend and I agreed that we would stay here again! Apparently our room was quite large by London standards (perfectly good size), it was clean and modern, staff were friendly, and we loved the breakfast. Excellent location, with some good restaurants nearby. Super close to the Tube station. Felt safe in the area. July 24, 2014
Rated 4.0 out of 5.0 by Excelent hotel and great location We stayed here for two nights and the experience was great. The hotel and room were modern and refreshing. Staff was great and breakfast excellent July 22, 2014
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