Rated 4.7 out of 5 by 207
Rated 5.0 out of 5.0 by MrsBrightside Shopping weekend with the girls
Stayed here to shop at Westfield and go to theatre in West End in the evening, and what a great location for both. Very near Statford station and easy to get to West End. Also convenient for the Queen Elizabeth Olympic Park. Friendly helpful staff and great facilities, and very reasonable price for London considering the quality of the hotel. Already booking to come back.
June 12, 2014
Rated 4.0 out of 5.0 by DLUK Friendly and nice staff
I really enjoy my stay in Staybridge Suites. Most of the staff are nice and helpful. Thank you very much for your assistance in helping me find my daughter's soft toy. I realised I left my daughter's palm sized , old and tattered teddy bear in the hotel room seven hours after checking out. This teddy bear has very important meaning to my family. Then I phoned the guests service hotline and the hotel staff found the teddy bear for us very soon. My whole family were very grateful for the staff prompt action and we were glad to retrieve it.
Thank you very much !
June 7, 2014
Rated 5.0 out of 5.0 by Alberta1232 Good location
The tube is easy to access from the hotel. The price was much better than staying within the heart of London. The adjacent shopping mall is highly convenient.
June 5, 2014
Rated 5.0 out of 5.0 by MusicMike62 Good location, great staff.
Everyone in the staff was friendly and took care of our needs. The underground is right next to the hotel and two lines pass there; access to central London is very quick. Breakfast is more than adequate, the fruit salad was extremely fresh. Being in a shopping center is also practical. Beautiful view from the breakfast area. I would recommend this hotel to someone visiting London and would return on a next visit. The only little things (and this was minor and did not really affect our stay) were that the bed is not really King size and the pillows were too soft. But this hotel is a great value.
May 30, 2014
Rated 2.0 out of 5.0 by two2gether Good location ---- lovely shower --- bad experience - -- breakfast not worth it
Best thing about this hotel was the location. The room size was good and the shower was lovely with really nice powerful shower like a tropical downpour and luxurious tropical scented shower gel.
However, don't think I would like to stay there again due to the bad experience with dirty sheets on the first night. Although the particular staff member who came to sort the issue out was very apologetic and changed the sheets, the damage was already done. I never had an experience like this any hotel one star or 5 star before. Breakfast was very basic and on reflection maybe should have just got my own ingredients and utilise the in room facilities.... but hey, if breakfast is on offer it should be worth it with a range of items and be open for a longer period (at weekend).
May 16, 2014
Rated 5.0 out of 5.0 by GregGolf Customer Service is second to None!
Upon checking in, Louise made us feel like we were VIP's and treated us like we were family members. Timothy was very helpful with information regarding London Sites that we were going to. He spent a good 45 minutes educating us on how to travel via the Tube in London. Sarah & Shannon were also very helpful with information and answering our questions. The Hotel is very clean. The breakfast is very good with an ample supply of good choices and variety of options. I stay in Staybridge Hotels exclusively in the US. I would rank this Hotel above any I've ever stayed at in the States. The people that work their understand what customer service is all about. Thanks for your super hospitality and the memories I and my daugher with keep with us forever.
May 12, 2014
Rated 5.0 out of 5.0 by Snowy55 Fantastic location
Couldn't have been in a better location with Westfield at your door and rail into Central London or St Pancras 5 minutes walk away. Beautiful views over Olympic Park and the city beyond from the breakfast room. The free laundry facilities were ideal for a longer stay. The suite was always spotless with great kitchen facilities.
Overall a great place to stay
May 3, 2014
Rated 5.0 out of 5.0 by sga44 Great example of a great hotel format
Staybridge Suites are perfect for both short and long stays, for business or leisure travel. This one occupies the top four floors above the Holiday Inn at the Westfield Mall. It is very easily reached (with a little help the first time) from the Jubilee and Central lines, and is perfectly safe for late returns from the West End. The staff were all very friendly and helpful; the hotel was spotless and maintained with pride. Highly recommended.
April 19, 2014
Rated 5.0 out of 5.0 by Arron1986 Complete Hotel Experience - Room, City Views, Ensuite Bathroom/Shower, Breakfast
The hotel was fantastic, everything from the presentation of the facilities to the service you receive from the employees is A Star. The studio rooms was very clean and offered a kitchen and views of London. I personally will be making another booking in the future :)
April 3, 2014
Rated 5.0 out of 5.0 by STWJ Great location, great facilities
Great location within the Westfield Stratford centre.
Good proximity to the tube for links into central London and the O2.
Self service breakfast was Ok served on the top floor with amazing views over the Olympic Park and on to central London. And you can take your room tray, help yourself and bring food back to your room if you want.
Our only gripe was the car service arranged by the concierge, probably should have got out when he needed a sat nav to find Shaftesbury avenue and had never heard of the Queen's theatre.
March 26, 2014
Rated 4.0 out of 5.0 by balsawood101 Pleased we stayed here
A great hotel. We arrived at lunchtime and were able to check in early. The receptionist was great, very friendly. She gave us a great room on the top floor. We had a great view of the Olympic Park and view across the London skyline.
The room was good, the only issue was the shelves in the bathroom needed dusting. It was great having a kitchen with everything you need. There was no noise at night. The breakfast was a simple continental style buffet with some hot items.
Being located at Westfield, there are lots of places to eat nearby.
I would recommend staying here.
March 21, 2014
Rated 5.0 out of 5.0 by JimIS FRIENDLY WELCOME
The hotel is comfortable and is so good for getting around London with tube, train and light railway just minutes away. Cheap parking and easy access. Very friendly staff - always ready with a smile and help. Loads of good restaurants and street food on the doorstep.
March 18, 2014
Rated 1.0 out of 5.0 by Nitin234412 Billing and payment
Hotel staf has to be little honest. they have taken 1000 GPB extra from my card by saying this is holding amount and will be back in account in 4-5 days. but 2 weeks has passed and I have not received my money back. now I am not receiving any response on emails.
February 28, 2014
Rated 5.0 out of 5.0 by Ric17 Fabulous Suites, Great Customer Service & Amazing Views!
On arriving at reception I received the warmest of welcomes by an incredibly attentive and charismatic receptionist. A great start to my stay.
The suite itself was great and everything was in good order. The views afforded from the window were exceptional and I don't think that many hotel rooms in London could match the breathtaking these panoramic views - my room overlooked the Olympic Park and beyond to Canary Wharf.
The variety and quality of the Breakfast Buffet was exceptional. Again., this was enhanced by the services of very friendly, professional staff.
I would highly recommend this 'hotel' to other IHG members who would otherwise choose the more established brands such as Crowne Plaza. This stay has opened my own eyes to the world of Staybridge Suites.
A very happy guest.
February 16, 2014
Rated 4.0 out of 5.0 by Tracey46 Home from Home
Stayed over a weekend in a Studio king. Check in effortless. Very comfortable room with Microwave/convention oven dishwasher, sink and utensils to cook around a basic meal. Fridge . Spacious airy and bright room. Bathroom is limited to a shower which was disappointing. Comfy bed, towels average quality and basic toiletries provided. Breakfast buffet was good and the area has a home from home kitchen feel, where you can mull over a recipe book, which are provided in the area. Tea and coffee available if you require during the day. No housekeeping service provided, however, if you wish they will organise for you in an instant. I consider this a pre requisite but I can understand that this is a nod to guests who don't wish to be disturbed and staybridge cleverly market it this way. Great free laundry facilities should you require and good gym over looking the stadium. The staff were amazing, courteous, polite, helpful and very friendly, especially Nicholas who could not have done more to make our stay memorable and very comfortable.
On the doorstep of an amazing shopping and leisure centre with excellent transport links.
A really comfortable enjoyable stay. I have awarded 4 due to the lack of tub and housekeeping , however, if you want a very comfortable stay with great service and great access to London, plus fancy a bit of shop, you won't go far wrong here.
February 14, 2014
Rated 5.0 out of 5.0 Home in London......finally!!
Chloe at reception with her beautiful smile and charm was an indication of better things to come.
Check-in was swift and excellent and as requested, I was granted a very early check-in! Thank you very much.
Excellent suite, but the sofa needs a bit of maintenance as it is slowly digging in on one end.
My only problem was the absence of Sky Tv to watch the premier league matches.
Please endeavour to make Sky Sports available for footies to keep up with the game.
However, the kitchen was excellent and well-stocked, I could even cook and eat Nigerian meals.
I guys at check-out were extremely excellent and very professional, also the lady at concierge was very helpful.
I will be back there tomorrow to stay for a week!!!!!
Excellent accommodation in cramped-up London!
February 5, 2014
Rated 5.0 out of 5.0 by amelia1 outstanding service from rabia
I had a great stay! the hotel is very modern and the cleansiness of the hotel and bedrooms are immaculate. Very quick and effecient check-in, I was acknowledged as a platinum member and offered free wifi access code, easy access to london attractions, westfield shopping centre right outside...even better to shop, watch a movie, and to a variety of places to eat.
Rabia and chloe made me feel very welcome and has made my stay a very good one...Thanks Rabia for your wonderful service, I hope to see you on my next visit. Helen and debbie were awesome, very friendly and helpful. I had a very pleasant stay!!!
January 14, 2014
Rated 5.0 out of 5.0 by Stuart36 Nice Concept
These suites offer a nice alternative to hotel rooms and i realy enjoyed my stay - thank you
January 13, 2014
Rated 5.0 out of 5.0 by Sparkie1234 Good nights stay
The requirements of some where comfortable, peaceful and relaxing are fulfilled in staying here.
January 11, 2014
Rated 4.0 out of 5.0 by Mjohnson Generally good, let down in a few details
Generally the stay was good, and I love the concept of the staybridge. Unfortunately this time it was let down by upgrading to a one bedroom suite, unable to watch Apple TV in bedroom, sofa was awful and could not use, and heating went up to 24degrees automatically several times a day.
Staff were friendly, and helpful, and breakfast was great. Personally I wouldn't bother upgrading in future, but all in all good
January 11, 2014
Rated 5.0 out of 5.0 by Barry9999 Ideal for Leisure and The City
My first stay at the Staybridge Suites was a pleasure. Well cared for facilities, friendly staff and a great view from the 12th floor restaurant. Traveled in by car - very easy - and used the next door Stratford Station to get out and about in London. Shopping, entertainment and restaurant choice in the attached Westfield Centre is excellent. All-in-all a great overnight stop and one that I would use again. Final bonus - parking for 24 hours was only a Fiver!
January 11, 2014
Rated 5.0 out of 5.0 by K and R Great experience
We arrived early into London and went to the suites and they let us check in early which we thought was accommodating for us. On our way out they looked after our luggage.
The rooms were clean and spacious. Plus it's in an ideal location with plenty to do nearby.
The staff were really friendly and helpful too.
We would definitely come back to stay
January 4, 2014
Rated 4.0 out of 5.0 by Beem Great location. Excellent Breakfast.
This hotel is located in East London right by Westfield Mall & the train station. I enjoyed the hot breakfast every morning with great selections. They ran out of Apple juice when I got to breakfast at 8am on one of the days but they had other juice selections. I just prefer Apple juice. There are no ice machines or ice buckets in the room but you can fill up the provided ice tray and stick it in the freezer. I didn't cook because there were tons of food vendors and varieties at the World food court at the Westfield mall. The hotel staff were pleasant and helpful, I remember in particular Timothy who loaned me an iPhone charger head when the one I bought from the States stopped working. That was helpful.
I will definitely stay here again.
January 4, 2014
Rated 4.0 out of 5.0 Comfortable, but the newness is wearing off and needs a little attention
This is the second time I have stayed here. At the outset, I have to say this property represents excellent value as a place to stay within easy distance of Central London. Room rates, the size of the rooms, coupled with the reasonable complimentary breakfast buffet and 24 hour pantry, and the proximity to Stratford station (which is well connected for much of the country, really) all conspire to make this a favourable place.
On this occasion, as a Platinum IHG member, I was greeted with a profuse apology that, due to the level of bookings on just one of my four nights, they sadly could not offer me a complimentary upgrade to a two-room suite. I was offered a standard studio with a view over the city, the station and the building site that was the Olympic Park. (This IS preferable to the other side of the hotel which overlooks the adjacent mall rooftop). The standard room is still adequate in size for a couple and notably larger than many alternatives. I have no doubt that. had there been availability, I'd have been upgraded.
The service, the breakfast, and the extreme comfort of the bed were all up to scratch. However, I did note some accumulated grime around the shower door, and it appears the carpet in the room had not been thoroughly vacuumed before we arrived. We also experienced an issue where by the ceiling in our shower was wet and dripping, presumably with waste from the room above - not a nice thought. This was reported and presumably fixed - at least we did not notice a repeat occurrence. So I'm inclined to think that as the newness of the property recedes, a little more attention needs paying to maintenance and occasional deep cleaning.
It's Staybridge policy to not automatically undertake a housekeeping visit (eg to make the bed, replace towels, etc) at weekends although this can be requested at no cost. I did request this service for "the weekend". A visit did occur on the Saturday, but not on the Sunday.
In summary, then, still a very comfortbale stay, and still good value. But their high (new) standards may be showing the first signs of slipping slightly, and they need to pay more attention to maintaining their place as one of the better choices in the London area.
January 4, 2014
Rated 5.0 out of 5.0 by Khaledhc Short and sweet !
I was there for a night only this before moving on to my next UK destination. London Staybridge is my regular halting place not only for its fantastic rooms and services but also for its convenient location. However, there should me more sports channels available particularly ESPN, Star Sports, Sky Sports etc covering cricket and football. I was not able to see the final day of the boxing day test match despite my best efforts. The room heating should also be monitored as I was slightly cold that night. Despite these matters, Staybridge London definitely is a fantastic place to stay !
January 2, 2014
Rated 5.0 out of 5.0 by mirza good
every thing brilliant and I am very happy and I hope in future I will stay always in staybridge
December 29, 2013
Rated 5.0 out of 5.0 by Iqbaltamimi Wonderful experience
I was one of 14 journalists who stayed for 6 days at Staybridge apartments. The staff were very friendly especially at the reception a young man whose name was Nicholas. He was very helpful. The rooms are clean and the breakfast was very nice. I would certainly recommend it to all my friends and family. The location is served very well by transport and shopping centre. I will most certainly come back.
December 17, 2013
Rated 5.0 out of 5.0 by ding11 Brilliant stay in Staybridge
good location and perfect for city tour.
Friendly service and nice breakfast.
Worth every penny you paid.
I have stayed there for 6 nights no staff ask me to join the IHG club,
and it was my fourth visit. i guess i lost loads reward points.
December 16, 2013
Rated 5.0 out of 5.0 by Andy99 First Time in Staybridge Suites
I much prefer hotels normally but decided to try Staybridge Suites in Stratford. Due to its location in Westfiled shopping centre and being co-located with the Holiday Inn, it has all the benefits of both suites and hotels in a great shopping area. the staff, particularly Chloe and Rafal, were very helpful and welcoming. I would thoroughly recommend this hotel. The only slight downside is that the gym is very limnited.
December 5, 2013
Rated 5.0 out of 5.0 by White42 Modern really comfortable accommodation
Fantastic accommodation wish we could of stayed for longer
December 4, 2013