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Hotel Review
Guest Reviews
Hotel Indigo Madrid - Gran Via

Hotel Indigo Madrid - Gran Via

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 161 reviews
94%
Recommend This Property

Ratings Breakdown

161reviews

  • 5 Stars
    102
  • 4 Stars
    49
  • 3 Stars
    6
  • 2 Stars
    3
  • 1 Stars
    1

great service

By

July 27, 2015

platinumelite

The staff is very friendly and helpful. The hotel is clean and comfortable, but a little small.

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Excellent Customer Service

By

July 24, 2015

club

We thoroughly enjoyed our stay at the Hotel Indigo Madrid in Gran Via, we certainly would like to revisit that city and stay at this hotel. The only thing which we were not happy about was the service that we received at the Italian Restaurant on the first floor. They charged us for the food items which they said were complementary (gesture of goodwill). We only found out when we paid the bill and it was too late to question that payment as we thought it was our fault for accepting the food that was put on our table because we did not order that particular item. I believe this is a classic example of underselling. Also the fact that the person who served us was quite rude and kept coming to our table to collect the plates when we were not even finished and he knew that. We found the hotel staff at the ground floor reception very friendly and helpful with outstanding customer-service skills (courteous, polite, friendly and very helpful) indeed.

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good location and fantastic service

By

July 21, 2015

platinumelite

The only negative issue is the poor quality of the air conditioning. It was 40oc outside and air conditioning in the room was insufficiient but it seems t be a recurrent issue in this property. It was colder in the corridor.

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hotel agradable

By

July 20, 2015

club

Me sorprendio un hotel tan comodo y agradable en pleno centro de MAdrid

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Moderne, agréable, excellent service et très bien situé

By

July 20, 2015

club

Design moderne et agréable. Personnel à l'écoute et attentionné, très bon service. Idéalement situé près de la place Callao, accès immédiat à de nombreux commerces et à distance raisonnable de nombreux sites touristiques. Nous avons tout fait à pied depuis la Plaza de España jusqu'au parc du Retiro.

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Excelente

By

July 20, 2015

club

Excepto que los ascensores son lentisimos el Hotel es excelente

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Good business hotel

By

July 19, 2015

club

Great location with links to several metro lines. Can get here from the airport via metro. Room good size and the bed was comfortable with great pillows. Nice lobby bar area, and good wifi. Staff first class and sorted out my ground transportation. Good fast track breakfast at the lobby bar if all you need is a coffee / snack before your meetings. Will now make this my business hotel of choice for Madrid. Pool on the roof with good service if you have time.

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Great staff

By

July 13, 2015

platinumelite

The staff at this hotel were fantastic and went out of their way to make our stay as enjoyable as possible.
Can't wait to visit again.

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Pillows

By

July 13, 2015

platinumelite

Hotels need to understand how important pillows are to a great night sleep, My alarm was the only thing woke me up otherwise I would have slept in due to the comfort.

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A little gem in the heart of Madrid

By

July 08, 2015

platinumelite

Great little hotel in IHG group - excellent service - great design - v convenient for Gran Via, etc

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Central Madrid Break

By

June 26, 2015

Thoroughly enjoyed our brief stay in the centre of Madrid. The Indigo Hotel acted as the perfect base. The staff were very tolerant and helpful to both us and other customers. A very comfortable bed and varied buffet breakfast.

Posted byHotelStaff
July 06, 2015
Dear RobbieRoo, Thank you so much for your 5 star review! It was a pleasure to host a guest like you! We love your comment about us "the perfect base" Looking forward to see you again. Kind regards,
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Magnifico descanso y personal excelente

By

June 26, 2015

Suelo estar en este hotel por trabajo, las habitaciones son ideales para descansar y reponer fuerzas. El personal, MUY ESPECIALMENTE un chico de la recepción excelente, atento y profesional.

Posted byHotelStaff
July 06, 2015
Estimado Israelcc, Muchísimas por tomar de su tiempo en contarnos su experiencia. Es un placer saber que nuestros clientes habituales disfrutan día tras día de su estancia con nosotros. Estamos deseando verle de nuevo por Hotel Indigo Madrid para darle la bienvenida. Un saludo,
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