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Rated 4.3 out of 5 by 353 reviewers.
Rated 3.0 out of 5.0 by Pretty hotel, but it felt like smoke If I had paid significantly less for this room, I probably would have been very happy with my stay. The price per night gave me expectations of AMAZING customer service, delicious breakfast in bed, a spa-like fitness center, and at least one item on the menu somewhere that I could eat (I have celiac and have to maintain a gluten free diet). Unfortunately, what I got was a hotel with staff that didn't know where the gym was located or what it means to be "gluten free," a very basic gym, a hamburger without a bun that they still put fried onions on, and no room service whatsoever. September 25, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel! Amazing staff that was attentive to all of our needs. The room was very spacious and clean. It was all anyone could ask for in a hotel! September 24, 2014
Rated 1.0 out of 5.0 no window shade or curtain?? bad experience on a 25th wedding anniversary trip. Room had 1 completely uncovered large window that woke us up as the sun came up-the other window had 2 curtains.Management acted like we stole it when we pointed it out and asked it to be looked at-nobody ever did. One day room had bed made but garbage and towels all over...not all ours?. Overcharged on checkout and still not corrected. Breakfast buffet had cold food and lacked some items some days. Rom has water stains on ceiling. No mention of our 25th wedding anniversary even though I put it on reservation. Worst hotel we stayed at all trip that included Springfield Illinois, Memphis and French Lick. September 21, 2014
Rated 5.0 out of 5.0 by Wonderful Restaurant We thoroughly enjoyed our stay from the moment of check in. The front desk staff was accomdating as they put my entire family on one floor. The restaurant was fabulous and had entertainment often. The room was very nice and had a comfortable bed. The pillows lacked comfort though. Valet service was spot on with the cars delivered quickly. I would stay again! September 18, 2014
Rated 2.0 out of 5.0 by Just an Ok hotel The AC didn't work well in the room and the hotel staff just left on caffeinated Kuerig coffee pod for my wife and I to share. The curtains didn't close all the way. Luckily the nights of Nashville didn't keep us up really late. September 16, 2014
Rated 4.0 out of 5.0 by Clean with great service Room was clean. Food and drinks good. Well designed and decorated. September 12, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Thanks for the experience! We enjoyed being so close to the music of downtown. September 12, 2014
Rated 5.0 out of 5.0 by Can't go wrong! Great property - great location - pleasant employees. You can't go wrong! September 8, 2014
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