Rated 4.2 out of 5 by 188
Rated 2.0 out of 5.0 by NewToNashville Wish I Could Love You
There are so many excellent things about your hotel - the location, the decor, the friendly staff, and the convenience. Unfortunately two of the five days of our stay our room never got cleaned. We were out bright and early and back late at night to an unmade room with no fresh towels or toiletries. A clean room is simply a basic expectation for any hotel. And the food in your District Lounge is just horrible. We had breakfast certificates, but stopped using them after day two because the food was so bad. Seems like things get refrozen and reused one too many times. Finally, we like to relax with a glass of wine in the lobby. A boutique hotel should have at least one higher end option in red and white wines. There just wasn't a good choice for anyone who enjoys nicer wine. We will likely need to travel to Nashville several times a year for awhile. Wish we wanted to return to the Hotel Indigo.
December 4, 2013
Rated 2.0 out of 5.0 by MenaLou Some good and one really big bad!
The room was okay although not as clean as most hotels we stay in. The lobby and bar were great and the bed was comfortable. The staff in the bar and front desk went out of their way to be helpful -- we had the best kahlua and cream!
But...take a look at the I photo posted. That is bird droppings you are looking at. At least 1" deep on the window sill and streaked down the window pane itself. We kept our curtains drawn and were glad the windows appeared to be sealed closed.
There were a few other small issues such as no bottled water available, no tissue, and a bathroom poorly designed. We didn't really like the linoleum floor throughout.
All the small things can be overlooked and even coped with for the right price point, but there is no right price that would make me feel this hotel is a clean, healthy environment.
December 4, 2013
Rated 3.0 out of 5.0 by stefjo Got what I paid for
There was no info about traffic that day when I looked it up, they had a marathon blocking us to get into the hotel on time, when I asked the front desk about he just kind of looked at me weird like he didn't know what I was talking about. The room looked nice, the bathroom was not clean AT ALL(thankfully we were only there one night)!!! Staff wasn't very knowledgeable about the hotel when asked if they had vending machines. I paid for a last minute hotel and that's what I got. I've stayed at this hotel several times when staying in Nashville and this is the first no so swell experience I've had with them. It is in a great location, walking distance to the sporting arenas and main strip.
December 2, 2013
Rated 4.0 out of 5.0 by MikeandMarnie Honeymoon in Nashville
We chose this hotel because if it's proximity to the strip and downtown activities. I had read many reviews that were either glowing or not good at all. Overall, we had a great experience at Hotel Indigo. The staff was very friendly and helpful. The rooms were smaller than I anticipated, but nicely decorated. I knew about the tile floors and no dressers before we booked it, but didn't really think about how we would be affected by them staying there for a week. The floors were very cold. There was only one luggage rack in the small closet and nowhere to upack anything, so we had luggage on the only chair in the room and were constantly having to dig through our suitcases to find what we wanted. I think they should provide at least more than one luggage rack or some kind of drawers to unpack a little. Also there is no refrigerator so we brought a cooler to keep some beer and water cold, but the ice machine was far away on another floor and we gave up on trying to keep ice in it after the 2nd day. The free breakfast was just OK. Some of the menu items seemed very strange to us. They did tell us on the last day that we could order any kind of omelette and they would make it for us. I wish we had known that on the first day. But they recommended several good restaurants within walking distance as well as some fun bars right around the corner in Printers Alley. We had a good time there! The live music in the lobby bar was a nice treat and we got to meet several up and coming artists there.
November 29, 2013
Rated 5.0 out of 5.0 by lovingblues a resting place
In town for the tribute to George Jones; hotel in close proximity to all things downtown; 10 minutes to Merchants Restaurant; five more minutes to BridgeStone Arena; greeted by all hotel personnel with a smile; front desk staff friendly and knowledgeable; thanked for choosing to stay at Hotel Indigo. When encountering other staff as I was exiting the hotel as they were coming to work the next morning, everyone was friendly and among; they seed to be happy to come to work. Very pleasant stay
November 26, 2013
Rated 5.0 out of 5.0 by Angie22 Will return
First time at this location and will return. A little more of a walk to Broadway then I would like in the cold months, but hotel was worth it overall.
November 25, 2013
Rated 5.0 out of 5.0 Great service
Great hotel with a top of the line staff, everyone is always nice and knowledgable. The bar staff was very helpful and the front desk as usual does a great job. I would recommend this hotel to anyone traveling into the Nashville area.
November 24, 2013
Rated 2.0 out of 5.0 by MikiD Nice hotel, we got Really Bad room
Upon arrival at the hotel we were impressed by the beautiful and modern lobby and the efficient check-in on a very busy night. Our girls trip with two rooms was booked two months in advance and we were surprised by the increased rates, unaware that major entertainment acts were in town both Friday and Saturday evenings. At first glance we were thrilled with our rooms. The modern decor and large size were wonderful, the bathrooms large and clean as well. Unfortunately that feeling didn't last long once we entered the bathroom in our room, #610. A shower curtain hung in our space unlike the glass enclosure in the neighboring room. The door had obviously been ripped from the wall…anchors in the wall and drywall dust on the floor were still visible where the hinges once were. A threaded copper pipe protruded from the wall where the directional handle once was and the decorative metal surround of the shower pipe was pulled off as well. We were surprised and disappointed by the condition of the space, and I informed the front desk immediately. In this condition, the room should have never been used. They sent someone from maintenance who replaced the handle and shower head surround. He also informed us that he couldn't replace the enclosure because a new one had to be specially ordered. After leaving (and leaving us to clean up after his wet and dirty footprints) we carried on and enjoyed the evening in Nashville. After a good night's sleep and a day of shopping, we returned to shower and get ready for our final night in the city. All was well until my roommate discovered on our walk downtown that she had a piece of glass embedded in her foot. She was able to remove it, thankfully, and we continued on with our evening. The next morning, upon closer observation, we discovered broken glass in the corner of the bathroom and a disgusting glass support hidden behind where the shower curtain hung. Clearly, the glass shards in the corner had been undisturbed but the area in front of the pan must have also been littered with the remnants of whatever happened in that bathroom. The thought that the space had clearly not been cleaned properly and that we had used it in that condition made us both very upset. I went to the front desk with photos of the space, and after an apology, was informed that the cost of one evening would be removed from our bill. At that moment, the resolution seemed reasonable. (I HATE conflict and have never been comfortable complaining, even if warranted.) After our return home, the frustration that we had to pay for the room at all made me angry. That room should not have been offered to any guest in that condition, and I believe that the fact we had to pay for it at all was wrong. (Even with the one night removed, the increased rate for the remaining night was close to the equivalent of a regular rate, two night stay.) Had we not have been the unlucky individuals to be placed there, this review would have been vastly different.
November 22, 2013