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Rated 4.3 out of 5 by 354 reviewers.
Rated 5.0 out of 5.0 by The Staff (everyone) was wonderful! From beginning to end..the staff could not have been nicer. Everyone is helpful. The check-in went smoothly, the room was lovely, the location was perfect...walking distance to everything. Loved the lounge, especially in the evening - so relaxing. April 12, 2013
Rated 1.0 out of 5.0 by Pretty, but not functional As a Priority Club member I have always found value in the ICHotels brands. We stay with them often. I was very disappointed with our stay in Nashville. We left Florida early, and had 7 hours of travel ahead of us. I called Hotel Indigo about 9 a.m. local time to see about an early checkin (a luxury often offered to PC members). I was told that by the time we arrived (12:30) our room would be ready. We arrived at 12:30, and it was not ready. They said when we returned it would be ready. We were understanding and walked (with 2 kids in tow) to the downtown area for lunch. We returned at 2:00. It was not ready. Becase we have children who are not allowed in the Honky Tonks after 6, we really wanted to be downtown around 3 to maximize our time in the city. We ended up going out to the parking garage to change into new clothes for the concert we were attending at 6:30. After we finished getting dressed in the parking garage we tried once more to checkin at 3:00 (normal checkin time). Our room was still not ready. So we went downtown for dinner and the concert and returned after the concert at about 11. We were finally able to checkin. I was surprised they did not acknowledge we were PC members. Usually they at least thank you for your loyalty. I was very disappointed to find out that the room did not have a refridgerator. I had some things that needed to be refridgerated and was unable to do that. I went to plug my phone into the wall near the bed. Instead of a sensible light, like the one on the desk with power points built in, there was a very lovely crystal lamp. It was beautiful but it wasn't functional for me. I needed more plugs for my phone (my alarm clock). In the morning when I was hoping to grab food for my kiddos, I learned there was a Keurig in the room, or we could order room service. Most hotels we stay in always provide some kind of breakfast, not here. This hotel was pretty, don't get me wrong, but for me it was not functional and suited only one had a bed. April 11, 2013
Rated 4.0 out of 5.0 by Good location, and remodeled lobby Corner room with windows was a nice touch, and the location is very good. House keeping was responsive to leaving extra coffee one day, but then failed to clean the room all together the next. It took 2 calls the next morning to get clean towels. The front desk staff was nice. April 4, 2013
Rated 4.0 out of 5.0 by Comfortable and Convenient Comfortable property, convenient location and easy access to Nashville entertainment attractions. Service in the first floor bar was inconsistent, and the kitchen was closed by 10PM, but fortunately in the neighborhood there are lots of other alternatives. Front desk and bell staff were very professional and effective. I would stay here again. April 4, 2013
Rated 4.0 out of 5.0 by Great place to make your next stay great accomodations and staff. Food, and beverages were excellent as was the bar tender(Joe). Location was a 5 minute walk from most everything you would want or need if looking for food and entertainment. Treated royally. Priority points made the stay very reasonable. Valet parking was a nice feature and we did not get charged for the day that we left as I was expecting. April 1, 2013
Rated 5.0 out of 5.0 by Weekend Getaway Hotel Indigo was the perfect hotel for a weekend getaway with my fiance (to be more accurate, my boyfriend proposed that weekend!) The newly renovated hotel had everything we were looking for and more, including live music and a bar in the lobby, modern furniture, workout facility, and friendly staff. The front desk was always happy to recommend places to go, or provide directions when needed. The location was within blocks and walking distance (even in the cold) to all the nightlife, honky-tonks and restaurants Nashville has to offer. And, if we needed to take our car, the hotel was centrally located and easy to find. I would highly recommend Hotel Indigo! It was a weekend I will never forget and the hotel left us with a great impression. March 29, 2013
Rated 5.0 out of 5.0 by Fantastic service This is the first time I have stayed at this hotel. I was very pleased with this hotel and the service I recieved. After a mix up with a roll away bed, the hotel handled the situtation wonderfully. They went above and beyond to resolve the issue which I was very happy. Close to downtown Nashville. The elevators seemed to still be an issue with one broken down elevator. The other one availble to us was slow when there was alot of traffic but not too bad. I recommend this hotel and will stay here again in the future. March 26, 2013
Rated 5.0 out of 5.0 by Great Stay in Music City Very nice hotel and friendly staff. Rooms are very modern and comfortable. Close to all the sites in downtown Nashville. March 25, 2013
Rated 5.0 out of 5.0 by Great location, terrific decor and great staff! This was my 2nd stay in Nashville this year. I stayed at a well known chain near LP field. It was dirty, had bug carcasses on the rug, dusty, etc. The staff were NOT nice, let alone making you feel that they were there to make your stay pleasant. Hotel Indigo was the complete opposite of this. I loved the hotel, location, everything...almost. I had breakfast there they day I was leaving-the waitress was not attentive, made me ask for everything, some things more than once, and my eggs were burnt. When I told the young lady she was less than helpful or apologetic. I am not juding the hotel or services by this person and did report this to make sure that others did not experience this. WHEN I go back to Nashville, I will most certainly stay there again!! March 24, 2013
Rated 4.0 out of 5.0 by Great Location and friendly staff We enjoyed the Indigo. Was dismayed when the elevator didn't work upon our arrival and the 12 floor climb was disheartening, however, the manager was understanding and accomodated us appropriately. Since we were staying 4 nights, it was disappointing to find no drawers in the room so we had to live our of our suitcase. Also there was only one chair in the room which resulted in some funny coin tosses :) The shower was great. Staff was helpful and pleasant, especially the valets. March 24, 2013
Rated 5.0 out of 5.0 by great hotel...great stay!! highly recommended...everything was great, especially the staff March 23, 2013
Rated 5.0 out of 5.0 by Wonderful experience We enjoyed our stay at Hotel Indigo from the second we stepped out of the car. The valet and front desk staff were very friendly and helpful. Our room was surprisingly large and very comfortable. The breakfast was wonderful and reasonably priced considering the portions. It's in a great part of town and within walking distance to plenty of sights, stores, restaurants, etc. In fact, we didn't bother getting our car from valet until we left. Would definitely stay here again. March 20, 2013
Rated 3.0 out of 5.0 by Good - but not great Overall, we had a good experience with this hotel which came recommended by multiple local Nashville friends. The general feel of the hotel was great - the bar/restaurant area was phenomenal as was the lobby area. The lobby staff and restaurant/bar staff were excellent, however, the room/cleaning service staff was awful. We stayed for three nights and never had our room cleaned once (once by our choice and the other by lack of effort/coordination by the hotel staff.) We had left the hotel to explore Nashville for nearly five hours in the middle of the day only to come back to a room that still had yet to be cleaned. Additionally, our lunch tray FROM THE PREVIOUS DAY was still sitting outside of our room nearly 30 hours after the fact - and it smelled awful. I had to call to get them to pick it up (despite room service having been through that hallway many times in those 30 hours) - and when I called to have them at least bring us new towels, shampoo, etc. since the room had not been cleaned, it took over a half hour for them to come to our room with towels. After that, yet another housekeeper arrived and pounded on the door (while the "do not disturb" sign was hanging on the door) with yet another set of our towel request despite her colleague already having been to our room 15 minutes beforehand. If Hotel Indigo would dramatically improve it's housekeeping procedures and enhance their staff communication (and common sense in the case of the lunch tray left out for over a day) - this hotel would be phenomenal. The housekeeping debacle left us with a bad taste in our mouths and we will have a hard time justifying the cost of staying here next time when we come to Nashville if things haven't improved. Other than that - everything was honestly perfect. March 20, 2013
Rated 5.0 out of 5.0 by Nice hotel! I just wanted to review this place since I had seen some bad reviews of it after I booked and was worried that it would not be good -- specifically reviews involving renovation. The room I stayed in showed no evidence of construction/renovation nor did any of the areas I was in. The place was very nice, modern design, and I would recommend it, so if you're worried about the recent bad reviews, I'd say ignore them. March 15, 2013
Rated 5.0 out of 5.0 by Awesome Downtown Nashville experience Close enough to all the action and a very comfortable hotel. Staff took great care of us. Monday night was open mic night for local singers. I could have listened all night. Valet, front desk, wait staff... All excellent. March 11, 2013
Rated 3.0 out of 5.0 by Good Location and great bathroom. Nice hotel, but during my three night stay, there were challenges that a business traveler does not expect. 1. On my first two days, the elevators were mostly out of order. Staying on the 13th floor, this was a major inconvenience. 2. The hotel was not sure that they had a dry cleaners for laundry. They worked it out, but it was not certain. 3. No FedEx or UPS slips for shipping packages in the business center. On the positive side, the renovated restaurant area is very nice. Room is very comfortable. March 11, 2013
Rated 3.0 out of 5.0 by A work in process This hotel is a work in process. It's an old property, very stately and attractive, that has been completely refurbished, and there are still a few rough edges to smooth out. A banging exhaust vent kept me from getting a good night's sleep, and the shower (no tub) leaked into the bathroom floor. Location is great, right around the corner from Printer's Alley, near the restaurant and entertainment district, and very convenient to the convention center and state capitol. Prices are comparable to other nearby hotels, although much better values are to be had outside the downtown area. Valet parking at $22/night is no bargain, but there are nearby parking garages. A qualified recommendation. I'll stay there if I need to be downtown, but otherwise I'll save a ton of money by staying outside and driving in. March 10, 2013
Rated 3.0 out of 5.0 by Elevator Wasn't Working When we arrived at the hotel I went to the lobby to check in. There was live music playing in the bar area just behind the desk which was very loud and made it difficult to hear. As we were checking in, we were informed the elevator was out of service and that our room was located on the 7th floor. While he did apologize for the inconvenience, we would have appreciated some sort of offer of compensation...a free drink in the bar or breakfast in the morning would have gone a long way to make up for the climb. Up seven flights with our bags to drop them off and down seven flights to dinner...and then up seven flights when we returned. Thankfully, my husband and I are capable of climbing stairs, but clearly this could have been a real issue for some guests with injuries, disabilities, illness, etc. I did appreciate one of the bellman who offered to carry my bags for me. I didn't take him up on the offer, however we did see him in the stairwell later in the evening helping other guests. What great service he offered! Aside from the loud music and the trips up and down the stairs, the hotel is in a great location, had really interesting architecture, unique decor, and offered an overall good experience. We would stay there again and this time cross our fingers the elevator was working! March 7, 2013
Rated 4.0 out of 5.0 by Worth It Great stay at the Hotel Indigo - especially the valet staff - very nice, considerate and helpful Close to the Entertainment District - Consider it next time you are in Nashvegas March 3, 2013
Rated 4.0 out of 5.0 by After rehabbing but still some work to do. This hotel is getting a huge makeover... From a stuffy old indigo to a new trendy night spot with rooms.. The room we had as most will be had irregular size but was nice just the same. It was on a recently refurb floor 5th.. There were some things that needed attention but a great room none the less.. Business Traveler Needs: Reading Chair - not just a desk chair Luggage Rack - nice bedding don't want dirty luggage ruining it. Reading Light - lighting is not very bright. Shower - sprays water onto floor, trendy but not functional... Rewards Customers: platinum ambassador (200 plus year nights) Parking - 22.00 ouch Breakfast - ???? Ala Carte .... Sould be included... Great Hotel well on their way.. February 27, 2013
Rated 5.0 out of 5.0 by Excellent All employees were pleasant and very helpful.Great customer service.Highly recommend for all.... February 24, 2013
Rated 4.0 out of 5.0 by rooms were comfortable We stayed and received a room that was just opened on the 5th floor, room was very nice and comfortable and enjoyed it very much, loved the location of the hotel and would stay again, but the one thing I was dissappointed about was i understand that there was remodeling going on but if you are going to open new rooms please make sure the windows are clean inside. I understand outside wait until weather is nice but inside both the hall and room the windows were so dirty and dusty and was not cleaned quite dirty. And floor in the bathroom still had the measurements written on the floor which were not cleaned off. and other than the ice machine was broke we did enjoy our stay and would and will stay again. February 23, 2013
Rated 5.0 out of 5.0 by Return, Happy Customer Third time staying here and will be back. You cannot beat the location for doing dowtown activities. Price is always comparable or better than other downtown options. Always clean and comfortable. Love their beds and the showers here. Our favorite hotel to stay in!!! We will be back! February 23, 2013
Rated 5.0 out of 5.0 by Good Location, Clean Rooms, Comfy Bed The title pretty much says all. I didn't run into any noise problems during my stay, the room was comfortable with a large bed, and the hotel was within 10-15 minutes (walking) of Broadway where all the good music and drinking holes are clustered. February 20, 2013
Rated 1.0 out of 5.0 by Terrible Customer Service Our room had been booked since Jan. 2. We were aware of the remodeling, but was told that one side of the hotel would be completed and that we could reserve a new room. After the first initial booking, 2 more calls were made to confirm reservation and once again request a new room. On Feb. 15th, we arrived at The Indigo to do a preliminary check in, provide payment, Priority Rewards number. This was done, so that when we checked in at 3:00 (posted check in time) the process could be streamlined since we would bevery short on time at that point. We arrived back at the hotel at 3:15. Our room was not ready. At 4:45, we were finally given a handicap room that was not in the new remodeled room. I understand that Nashville was very busy, but a hotel has a responsibility to prepare. The gentleman at the front desk made a comment to his manager over the phone that we had not reserved a new room. I am very curious to know, what else should have been done to reserve a new room. At the time that we were given the room keys, no one offered to take our bags up to the room. I have stayed at this hotel on many different occasions. I invited a friend to this trip, and must say that I was extremley embarrassed at the lack of customer service. The room we were given was in terrible shape, and DID NOT in any way deserve the fees for this stay that we were charged. The view was of a brick wall. You could not see anything else. The room was VERY VERY small. The mirror was still splattered with toothpaste. Housekeeping was gracious enough to hand us a cloth when we asked for something to clean the mirror.. Furnture was scratched, dented and very cheap. There is only one very small mirror and it is above the sink. There is no hairdryer provided. I honestly am unable to find anything positive about this trip to The Indigo. Upon arrival home, a call was made to the hotel to express our disappointment. We were told that a message would be passed on to the GM. I even left a voicemail for the GM to return my call and have yet to receive a call. Our plans the day of check in required reservations for 5:30. Because of the extremely late check in, there was no possible way to keep those plans. All I can say is this stay was a utter disappointment in the lack of customer service as well as the physical appearance in the hotel. February 17, 2013
Rated 5.0 out of 5.0 by One of the Best Hotels I have Stayed In!!!! The room was wonderful!!! The staff was great!! The breakfast was very good!!! I loved the location! We visited Nashville for a friend's birthday and we were able to walk to all nearby attractions. It felt like we were in more of a loft than a hotel!!!!! We will stay at Hotel Indigo on our next visit! February 16, 2013
Rated 5.0 out of 5.0 by Great Staff, Great Room Great Hotel, good example of renovation of historic site-- rooms were great, very comfortable. The staff were all fantastic. Would definitely recommend this property and will try Indigo in other locations!! February 15, 2013
Rated 5.0 out of 5.0 by My new favorite hotel! We visited on December 22, 2012 and the hotel was in the middle of renovations when we visited but it didn't interfere with us. The makeshift lobby looked more difficult for the staff then the guests but the young man who checked us in was very nice and accommodating as was the young lady who was working the next morning. Based on my priority club platinum level, we were upgraded to an executive corner room (reward stay too) and it was lovely. The hotel was quiet and we took advantage of a late check out to take a nap before the drive home. We ate breakfast in the make-shift restaurant and again the staff went above and beyond all expectations. I was craving pancakes and they generously offered to make them even though they were not on the menu. The only questionable thing that happened during our trip was that no one from the valet service came outside to greet us when we pulled up but I'm thinking it was because of the renovation and they may not be able to see the door from where they were at. Anyway, they more than made up for it when we had our car brought around the next day and they thoughtfully had the heat cranked up turned on the seat warmers for us. I was impressed. Getting ready to return this weekend. Hoping the renovations are done so we can see the new bar and restaurant. February 14, 2013
Rated 5.0 out of 5.0 by Very confortable setting and amenities; First visit/stay at the Hotel Indigo but will include it to my list of hotels to stay at during my travels. Wanted a hotel in town close to Broadway Street, and Jimmy Buffett's Margaritaville - Hotel Indigo met this requirement. Hotel is being renovated but everyone was friendly, courteous, and helpful. February 9, 2013
Rated 5.0 out of 5.0 by Great Experience, would recommend I forgot the gentleman's name that checked me in but he was GREAT very personable + he remembered my name! The other staff great, overall experience was excellent it's right around the corner from great blues spot & walking distant from everything. The lobby was under construction even still that did not take away from overall experience. When return to Nashville I'll be staying here again. January 28, 2013
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