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Rated 4.3 out of 5 by 355 reviewers.
Rated 5.0 out of 5.0 by Great Experience, would recommend I forgot the gentleman's name that checked me in but he was GREAT very personable + he remembered my name! The other staff great, overall experience was excellent it's right around the corner from great blues spot & walking distant from everything. The lobby was under construction even still that did not take away from overall experience. When return to Nashville I'll be staying here again. January 28, 2013
Rated 5.0 out of 5.0 by Room was comfortable. House keeping not too good. The only problem I had was the housekeeping did not leave me any coffee and I am a coffee drinker. Another problem was that my bill was left outside my door instead of them putting it under the door inside my room. The problem with the bill sitting in the hall is that anyone could have gotten my personal information. January 27, 2013
Rated 5.0 out of 5.0 by Nice weekend in Nashville The location was the main reason I selected this hotel for a trip to the Grand Ole Opry. The room was nice and had new furnishings throughout. They were remodeling while we were there but it did not cause any inconvenience. The parking garage is attached and was easy for self parkers. I would use this hotel again. January 20, 2013
Rated 3.0 out of 5.0 by Comfortable bed but not so clean Room over price, floors were filthy, house keeping needs work! Room was quite & bed was comfortable. Great location to bars & restaurants. Before booking a room check to see if all remodel is done. January 7, 2013
Rated 5.0 out of 5.0 by Beautiful room and great location for Titans stadium The location was the main reason I selected this hotel for a game at the Tennessee Titan's stadium. The room was nice and had new furnishings throughout. They were remodeking while we were there but it did not cause any inconvenience. The valet parking was quick and convenient. I would use this hotel again. January 7, 2013
Rated 5.0 out of 5.0 by A great new design in a historic building We loved the look and feel of the hotel. The service and staff were very attentive, pleasant and helpful. This all added to a great weekend in Nashville. We can't wait to return to both Nashville and the Indigo Hotel. January 4, 2013
Rated 5.0 out of 5.0 by A very pleasant surprise! While in Nashville for the CMA's our group wanted a place within walking distance to Bridgestone area. I found the Hotel Indigo online and phoned to book the rooms. The staff was extremely polite and quite helpful. Loved the historic building and location was perfect. We all thought it was a good value. I will recommend and will stay there again for sure! Every one in our group agreed this was our favorite place we have stayed in 4 years. November 7, 2012
Rated 5.0 out of 5.0 by Oustanding staff and service! This is a fun hotel. It is a former bank building so the rooms are non-traditional. No closet in my room but a big wardrobe for hanging clothes and drawers. The beds and bed linens are super comfortable. The rooms have a Kuerig coffee machine and an MP3 player. Good supply and location of electrical outlets for charging phones and computers,etc. I stayed on the 15th floor and it was so quiet - only 3 rooms. There was some construction going on at the hotel, but I only heard it from the elevator lobby. The staff is outstanding! Friendly, accommodating and willing to assist in all your needs. Nice size bar and restaurant open to the lobby. I didn't eat there but the bar staff was equally friendly and accommodating. Starbucks should be opening soon and is attached to the hotel. I was there for Halloween and they had a decorated pumpkin contest and dog costumes contest and photo op. I would definitely stay there again! November 7, 2012
Rated 5.0 out of 5.0 by Second visit Great staff, great location.........will stay here again if/when we return to Nashville November 2, 2012
Rated 3.0 out of 5.0 by Impressive Penthouse We booked the penthouse suite for a girls getaway weekend for 3 women. Great suite, loved it! However, since there is only 1 bed, we requested a rollaway bed, both at the time of booking, and again once we arrived. We never got it. I gave up and slept on the couch. We also requested additional coffee for the coffeemaker several times during the day. I ended up going to get it myself late that evening. Found most of the staff to be ambivalent, but the location an easy walking distance to the clubs and shops. Overall, happy with room but seems we would have received a tad more service than we got, for the booking the most expensive room in the hotel. October 29, 2012
Rated 3.0 out of 5.0 by Too expensive We found Hotel Indigo passing through Nashville. We wanted someplace that was upscale with room service. The room was large, but decor was cold and uninviting. No place to put the food once it came, so had to eat on the bed. Food was adequate. For the price, the room was mediocre. Overpriced for the quality. October 27, 2012
Rated 5.0 out of 5.0 by Excellent service and friendly staff My daughter recently had her wedding in Nashville, TN. We chose the Indigo Hotel on Union St. because of its proximity to several events. The staff was very helpful. We enjoyed the live music performed on Wednesday nights; took advantage of their bar; enjoyed delicious omelets at breakfast; and parked our vintage car in the garage knowing that it was being watched!! It was a great find. October 26, 2012
Rated 5.0 out of 5.0 by Staff Service Went Above and Beyond!!! We decided to head to Nashville for a few days of fun prior to a conference. The area was sold out due to conferences and a college football game. Hotel Indigo had availability Sunday, Monday, and Friday, but not Saturday. The staff went out of their way to try to get me a room for Saturday. The person I inititally worked with was off for a few days and I worried my request might be forgotten. Their communication was flawless and the next team member who took over my request was able to get me in. When we arrived we were greeted by Ashley, whom I had spoken to several times on the phone in arranging the room. Great to put a face with the name. We arrived at 9 AM but they were able to get us right into our room. The staff was helpful with directions, suggestions, weather updates, etc... The restaurant had good quality breakfasts for an unbeatable value. Great location for business and enjoying the Nashville scene! October 23, 2012
Rated 5.0 out of 5.0 by Family in Nashville The Hotel Indigo was perfectly located in Printer's Alley. Our family was able to walk to the Country Music Hall of Fame, The Ryman Theater, and Broadway. Even though the hotel was undergoing some renovations, we were undisturbed by noise or debris. The rooms and bathroom were very comfortable and spacious. The only 2 negatives were that there were no mirrors outside of the bathroom and I did not book a room with a view of the city. I would have liked to have done my hair and make up outside of the bathroom so others could use the bathroom simultaneously. Great for families! October 23, 2012
Rated 5.0 out of 5.0 by Loved My Stay I highly enjoyed my stay. They had music in the bar area that was entertaining. You are very close to the downtown venues so you can walk anywhere. The staff was friendly and was very helpful with any questions I had about the area. The room was perfect, I loved the shower. This is diffently my hotel of chose when I am in the area again. October 19, 2012
Rated 5.0 out of 5.0 by Indigo Downtown Nashville Five star stay! Perfect DOWNTOWN location! The hotel is perfect in every way: awesome bathroom, big bed, new tv, great view, nice size room, EASY parking, great staff, and LOCATION! Great parking Deck. Location is perfect, right down from the best bars, food, and shopping! I have stayed in several Nashville Hotels, this by fay is the best! October 18, 2012
Rated 2.0 out of 5.0 by "It's not all business" package ... disappointing In the future, my wife and I will travel through Nashville on a regular basis - so we decided to stay at Indigo to experience downtown and take a relaxing break from what had been a hectic few days. We picked the "It's not all business" package. All went well until we went down for breakfast. Unaware that we needed coupons to get the breakfast that was included in the package (or the drinks the night before), I went to the front desk to inquire why we hadn't received them. First reaction was a curt response that breakfast is not usually included ... and certainly not at the rate we were paying. When I pushed that the package included breakfast, the receptionist said she didn't recognize the rate including breakfast, and she would have to check with her manager for any exception, then tried to contact him by phone. Finally, unable to reach anyone, she pushed the breakfast coupons across the counter while she attended to another task. I approached her later, with the email confirmation for our stay, which clearly states the additional items in the package - no acknowledgement that I was correct, no apology for the oversight. Even worse, her attitude was hostile and insulting - the suggestion being that I was "misrepresenting" (i.e. lying) about what my rate included. So, this event left us disappointed with our whole Nashville stop-over. In my business I travel the world, customer service from the establishments I stay at is critical for repeat business. Needless to say, we won't be returning to Indigo. October 14, 2012
Rated 4.0 out of 5.0 by Perfect Location We were in for Martina McBride Concert at the Ryman. It was an easy walk to just about all there is to see and do in Downtown Nashville. The Room and the King Bed was very comfortable, clean and well appointed. Front Desk Staff very friendly and helpful. We will be back for another stay! October 5, 2012
Rated 2.0 out of 5.0 by Indigo = Holiday Inn This was not the experience advertised. This feels like a dingy, old hotel in need of a massive face lift. Hall way carpet was stained badly, elevators dated and worst of all no room service menu, no breakfast menu and a sorry excuse for a bar. Location is the ONLY thing going for this poor old broken down place. October 5, 2012
Rated 5.0 out of 5.0 by The place to stay in Nashville.... If anyone is travelling through Nashville, make sure you stay at Hotel Indigo Nashville. It is a fantastic property in a perfect location. The property is a recent renovation of an old historic building, so you have large rooms, fabulous high ceilings and the wonderful charm that comes with old buildings mixed with every modern convenience that you would need. The staff are great too!! Full of knowledge and always a friendly smile. October 3, 2012
Rated 3.0 out of 5.0 by Staff very helpful. Staff was helpful and attentive, especially at the front desk and restaurant. The room was not well cleaned, especially the bathroom, and particularly the shower. October 1, 2012
Rated 5.0 out of 5.0 by Neighborhood I loved being able to walk everywhere. Nashville is such a wonderful city!! Clean, interesting, fun. Loved the band Thursday night across the street. Loved the walking bridge. Loved all the food and shops. GREAT GREAT GREAT September 28, 2012
Rated 5.0 out of 5.0 by Our Stay was Wonderful Although the hotel is in the process of renovating (the reason for the "average" rating), we enjoyed our stay because of the staff and valet attendants. They were just awesome people. We stayed for 2 nights before departing for an across state drive. We returned for a one-night stay prior to departing for home. September 24, 2012
Rated 4.0 out of 5.0 by Comfortable and attractive room Overall good experience. However, the hotel is slightly overhyped as refreshingly designed and romantic. Still under renovation, the fitness center was not operational, the tv in the room has a little trick so it can work. Great attention at the restaurant for breakfast. Note they do not have rooms with bathtubs; or at least that is the information they gave me. It is not for lack of space in the bathroom. I would recommend for the location, if the price is right. September 23, 2012
Rated 2.0 out of 5.0 by Not completely satified Room was sort of small. Bathroom was small overall. Large shower. No tub. Room service and food good. Booked 2 nights. Only able to stay one night, had something come up. Hotel would not refund second nights payment. Gave no reason other than payment had been processed. September 21, 2012
Rated 5.0 out of 5.0 by Great location and fantastic staff! Fantastic Hotel. We had a great time. The room was wonderful and the front desk personel couldn't have been nicer. September 18, 2012
Rated 5.0 out of 5.0 by Location,Location, Location One of the things to do on my bucket list was to come to Nashville, and see Printers Alley, and all the clubs on Broadway and 2nd Avenue. My wife , daughter, and son-in-law had our car parked by the valet service, and never moved it again until we were ready to leave. We were able to walk to everything we wanted to see, including Ryman Auditorium. The Hotel is decorated in true Nashville style, and everything was clean, and tasteful. The staff was friendly, and helpful. The dining area is spacious, with an area for entertainment. September 13, 2012
Rated 4.0 out of 5.0 by Great Place to stay very nice, recently remodeled, Only issue I have is the air conditioning wasn't quite as good as I would have liked to seen. But over all my stay was 4.5/5. Service was nice, and location is a premium for seeing all the downtown music attractions. Valet parking was very nice. September 10, 2012
Rated 5.0 out of 5.0 by great staff! We were in for a football game, just for a overnight stay. The staff was superb! There was some renovations going on but it did not detract in any way from our experience. The bathroom was HUGE!! the bed was comfortable, the room did smell a little stale and was humid, but not so much that I felt a need to call management and just figured it was part of the renovations.We will definitely stay again when we are in town. John the bartender was informative helpful and overall I felt like we made a friend by the time we left. Look forward to seeing you again soon! September 6, 2012
Rated 5.0 out of 5.0 by Good choice This hotel made my first stay in Nashville enjoyable. August 25, 2012
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