Rated 4.3 out of 5 by 408
Rated 4.0 out of 5.0 by Mjju Great front desk staff/hotel needs updating
Hotel needs new beds and updating. Elevators are very slow. We were on the 12th floor. Front desk staff excellent!!! Best ever. Would go back just for the customer service!!!!
August 6, 2014
Rated 4.0 out of 5.0 by tdelap Great place for a business stay
i found this place comfortable and pleasant. I particularly appreciated the wine and cheese served in the evening as I was returning from a day of meetings. The staff were extremely courteous.
August 5, 2014
Rated 5.0 out of 5.0 by Wendy R very nice hotel..loved the pillows
Very nice hotel. Very clean. The bed was comfortable. The pillows were wonderful!! The internet was very slow and the tv was to dark and complicated to use.
August 4, 2014
Rated 5.0 out of 5.0 by macjule comfortable bed, conveinent to downtown.
Everything was great except for the carpet. The carpet in the rooms should be replaced more often. Clean carpet in a hotel room is vital in my opinion.
August 3, 2014
Rated 5.0 out of 5.0 by nbrown Excellent staff and location
We loved the location of this hotel. Super easy access to all areas of Nashville from here. Great playground nearby for little ones, parthenon across the street, many restaurants nearby, and shopping.
Best part was the friendly staff, who really made the stay wonderful.
We really felt at home here.
August 2, 2014
Rated 5.0 out of 5.0 by The Reviewer Great sevice
Hotel staff were willing to help,
Beds were comfortable
Shuttle was always available
Café was offered if you didn't want a large breakfast
Free cookies in the lobby
August 2, 2014
Rated 4.0 out of 5.0 by crengifo Food
I wish they had a free breakfast as it would be nice.
July 31, 2014
Rated 4.0 out of 5.0 by Wayne501 Fun Vacation
Hotel was nice and everyone was very friendly. We took advantage of the breakfast plan every morning and were satisfied with the offerings. We listened to music in the lounge for a short period of time one evening. We liked receiving the newspaper every morning. We really enjoyed the free shuttle to downtown.
The carpeting in our room was in need of replacement. I did not feel as if it were not clean but it definitely had multiple stains that made it appear to be dirty. Don't know the reason but the beds were extremely noisy. You could not make even the slightest movement without creating a lot of noise. These things did not stop us from enjoying our stay but definitely something that should be addressed.
July 29, 2014
Rated 3.0 out of 5.0 by Employee44 Okay for Personal Trip, but not for Federal Workers!
The Service was great and the hotel is nice for the price. However, if you are traveling on Federal government business, I do not recommend this hotel because after being reminded 3 times, they still didn't take the government taxes off my bill. When I had to leave and I explained what a problem it would be for me if they didn't remove the taxes, they finally took off some taxes, but stated that it was the law that they charge county taxes so they refused to remove those. They also couldn't provide an accurate bill reflecting the total charges. Instead, I got a bill with the total cost including all taxes and then a discounted amount subtracted from the total. When I made the reservations they had agreed that since I was reserving a room as a Federal employee, taxes would be removed, but the unclear receipt created problems with my system at work. I also disagree with being charged county taxes (another problem I have to deal with at work now). This experience just made by 4 A.M. departure to the airport very stressful. So the bottom line is that I will try not to ever book a Holiday Inn for a work trip. But, other than that issue, I thought it was very clean, except the stinky gym, and the staff was nice.
July 28, 2014
Rated 5.0 out of 5.0 by SML1 Very comfortable
This was my fourth time at this Holiday Inn. Never disappointed! Very clean and comfortable rooms, friendly and helpful staff.
July 28, 2014
Rated 3.0 out of 5.0 by M21967 Clean room, close to downtown, nice staff
Overall nice hotel, thought the room service could have been better and that they should provide at least coffee in the lobby for customers (it is not that expensive). And I NEEDED coffee. The staff were very friendly and the shuttle service did it's best to keep up with the demand. The free parking was a bonus, as it is expensive to park in downtown and I liked the fact that except for one time, a cabbie was always there on site. Also, my Sister and I appreciated the grocery store within walking distance. The staff in the store were hilarious!
July 26, 2014
Rated 2.0 out of 5.0 by Sweetsue Bed was terrible
All was good until we went to bed and it was like sleeping in a wooden box. Every time we moved in the bed it creaked like an old wooden floor. Didn't rest at all the whole night.
July 25, 2014
Rated 5.0 out of 5.0 by Sandy1970 Great Hotel
Room was clean and comfortable. Great room at a great price.
July 24, 2014
Rated 4.0 out of 5.0 by Vandygrad Celebrate the 60th
We came to Nashville to celebrate a 60th birthday. We had a great time at the pool and around Nashville. The pool got a little crowded with adults so it might not be the best place for young kids. The staff did a good job to keep it from being overly rowdy.
July 24, 2014
Rated 5.0 out of 5.0 Weekend Getaway
Great hotel! Location, service, and staff was wonderful. I definitely recommend this hotel.
July 23, 2014
Rated 2.0 out of 5.0 by Diane333 Smelly old room
When we first arrived in our room, we thought it had a bit of an odor, as if they had used cleaner to cover up another smell. I thought maybe somoene had smoked in the room. After a day in the room, I think the smell was mildew. The room was super humid (despite unseasonably cool, non-humid weather in July in Nashville) and all of our stuff felt damp. I'm guessing the A/C unit was old and didn't do a good job of dehumidifying, leaving everything feeling wet. My husband heard other people in the lobby complaining about the same thing.
In addition to the mildew problem, the deadbolt on our door did not lock, there was no bathtub and the shower doors had been removed and replaced with a shower curtain that did little to prevent water from getting all over the bathroom floor, and our room was not serviced at all on Friday despite us being out all day (and no, we didn't leave the do not disturb sign out).
Overall, this was not a good room. The location of the hotel is decent, the fitness center was adequate for my needs (and open 24 hrs), and it was reasonably priced for the area, but I wish we had forked up a few more dollars and stayed closer to downtown.
July 23, 2014
Rated 3.0 out of 5.0 by nattowen Nice Hotel
Nice Hotel, free parking, and plenty of eating places within walking distance.
July 23, 2014
Rated 5.0 out of 5.0 by DAKOTA PETE GREAT ENTERTAINMENT/FOOD=BEVERAGE SERVICE
I BOOKED THIS VENUE QUITE ACCIDENTLY...BUT WILL DEFINITELY PLAN ON RETURNING WHEN IN NASHVILLE. THE COMMODORE GRILL WAS A REAL TREAT...PLUS YOUR "PATIO" AREA MADE FOR LOTS OF RELAXATION AND AN EXCELLENT SMOKING LOCATION. YOUR NIGHTLY ARRAY OF OUTSTANDING PERFORMING ARTISTS WAS CERTAINLY A VERY PLEASANT SURPRISE...ENJOYED IT ALL. YOUR WAIT STAFF AND BAR PEOPLE WERE ALSO OUTSTANDING.
THANKS FOR MAKING THIS HOLIDAY INN SOMETHING SPECIAL AND DIFFERENT FROM ALL THE OTHER "BLAND/INDIFFERENT" FRANCHISES I HAVE STAYED AT.
July 22, 2014
Rated 3.0 out of 5.0 by CRK1 Good basic hotel
Our stay met our basic needs. A couple of notes:
• The pool area was a party like atmosphere, with lots of young adults drinking, smoking and cursing. Something to consider if you have young children.
• Our bathroom light didn't work. We reported it when we left the first day and when we came back 7 hours later nobody had looked at it yet. Repair man came that night but the entire light had to be replaced the next day.
• The rooms are ready to be remodeled. I think they said it is in the works for next year.
• There were a couple of cigarette ashes in the fold out mattress. Just a few and I brushed them away.
Overall not too bad considering we just slept there mostly and went out to sight see all day.
July 22, 2014
Rated 5.0 out of 5.0 by FrequentTraveler1155432 Good Night's Sleep
I did have a couple problems.. Don't plan to get a work out in unless you plan to pay the $6 to go to the local gym. There are only two treadmills at the hotel; one was broken (they did take it out to fix) and the other one did not work well. The other problem I had was that I found my bill the morning of check out in the middle of the hall instead of under my door. I was not comfortable with anyone being able to get my personal info.
Other than that my stay was great, the beds comfortable, the rooms are quiet, and the staff was very friendly and welcoming. They also had live music at the bar which was enjoyable to relax to after working.
July 21, 2014
Rated 4.0 out of 5.0 by TCheek Great experience at a great price
The staff both at the reception desk and the maintenance associates were excellent. The went above my expectations.
July 19, 2014
Rated 5.0 out of 5.0 by jrsamples82 Excellent Hotel
If you need to be in the Downtown Nashville, but do not want to be stuck in the middle of everything all the time, then this is the hotel for you. Awesome hotel staff, and reliable hotel shuttle make this my go-to hotel when in Nashville.
July 18, 2014
Rated 5.0 out of 5.0 by Kristi296 Nice Hotel
This hotel was nice and the hotel staff was exceptional!! We had to come to Nashville because our son was having surgery so it was not a pleasant visit but having a nice hotel that was very close to the hospital made the situation easier. We forgot several toiletries and the front desk staff was able to meet all our needs. Everything was clean and comfortable.
July 16, 2014
Rated 3.0 out of 5.0 by Baseball mom32 Rooms need updating
This hotel was centrally located however the rooms needed significant updating. I love the idea of free washer/dryers since we were staying with a ball team, however one of the washers didn't work.
July 16, 2014
Rated 5.0 out of 5.0 by jjperk Great location and ammenities
This hotel is in a great location in Nashville: right next to Vanderbilt, Centennial Park is across the street, and there are restaurants and shopping within walking distance. The guest room was very clean and nice and we enjoyed hanging out at the pool. There is free wi-fi, which wasn't the fastest, but it was fine.
July 14, 2014
Rated 5.0 out of 5.0 by annieb2798 Nice room, comfortable bed
This was a very nice hotel with a very nice staff. The room was very clean and the beds slept wonderful. Wished that I were able to stay longer than one night and had been able to use all the facilities. Will definitely stay here again if I am in Nashville again.
July 14, 2014
Rated 5.0 out of 5.0 by CynFin Great Room
A little disappointed that there was not even a free cup of coffee. Will definitely try to stay at HIE express next time. I am not very comfortable using a room coffee pot....just one of my traveling querks. Paid $3for a not so fantastic cup of regular coffee.
July 14, 2014
Rated 5.0 out of 5.0 by Bull67 Nice place to stay
Nice, clean and comfortable hotel. Easy access to the city.
July 12, 2014
Rated 5.0 out of 5.0 by lovenashville very nice clean room
room was very nice & clean. Shower was huge. Beds were very comfortable. Maids were helpful. Shuttles & taxi service was always available. I only had coffee from the restaurant, but it was good. Lots of places within walking distance.
Just wish it was a little closer to Broadway & music row.
July 11, 2014
Rated 5.0 out of 5.0 by Chaunce48 Awesome Staff
The staff was awesome ! They made sure we were comfortable and had everything we needed ! I was pleased with the comfort of the beds and the cleanliness of our room. The shuttle was a great plus ! Close to down town . We enjoyed our stay and will be back in the future .
July 9, 2014