Rated 4.3 out of 5 by 372
Rated 1.0 out of 5.0 by Captaincoffey Tower 2 last year was amazing, Tower 1 this year AWFUL.
I stayed at the Hotel Indigo last October and had rave reviews about the experience. When friends decided to attend the Southern Festival of Books again this year, I was eager to revisit the place. BIG mistake. Last year's visit we had a room on the top floor in the 2nd tower; this year we were on the 6th floor of tower 1. I can only assume that accounts for some of the HUGE difference in the two experiences. Within the first 10 minutes in the room, there was a loud clunk followed by a long whooshing sound so loud that we couldn't talk til it finished. We later realized this was the lovely sound of those in the room above us flushing the toilet, and either the party there was large or they suffered from the need to go frequently.
When we decided to call the desk to ask about a different room, we discovered that the phone handset in our room was labeled with a different room number, so unless we used speakerphone on the base, the desk thought we were calling from the other room (a problem we asked repeatedly to be corrected, but never was). When we did reach the desk, we were offered a refund of a few hotel points and basically told there were no other rooms, so we'd have to just deal with it.
The toilet upstairs was not the only noise we had to deal with. The plumbing was just as loud when employed in the room next door, the AC unit sounded like a jumbo jet when it kicked on, and the doorway into the stairwell nearby slammed like a vault.
However, for me, the absolute last straw was the complete and total lack of hot water for showering in the morning. I was there 3 nights and never once got a hot shower upon waking. My friend showered at night and had no problem, but come on - a morning shower is essential for some of us.
After our stay last year, I would have recommended Hotel Indigo to anyone. After this stay I might say, "If you can get on the top floor of tower 2, try it out. Otherwise there's probably a discount motel somewhere nearby where you'll sleep better."
October 16, 2014
Rated 5.0 out of 5.0 by JMck54 Refreshing look to a hotel with matching service
We were pleasantly surprised on our arrival. The decor of the hotel was unique to all others we've stayed at. It was apparent that guests felt at home with some reading, working on their laptops, or just sipping drinks in the lounge. Loved that the room had area rugs and most of the floors wood. Great for guests with allergies.This was our first time staying at an Indigo Hotel and will do so in the future.
October 16, 2014
Rated 3.0 out of 5.0 by Eterry Trying hard but not there yet
We spent three nights and were never uncomfortable but many little things contributed to our disappointment overall with the hotel. We were given a room designed for accessibility because that was all that was available. Not a problem for us but the room wasn't well equipped in small ways. There was no full length mirror (even handicapped guests might use one), no mirror other than one in the bathroom. There was no coffee maker, as was advertised. In two separate inquiries to the front desk/concierge, we were given incorrect information (locating an intown car rental site, issue relating to the parking garage). And our room was not cleaned in a timely way on the day we needed to get ready for a late afternoon event.
Location was great, staff generally pleasant but more effort is needed.
October 15, 2014