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Rated 4.5 out of 5 by 223 reviewers.
Rated 3.0 out of 5.0 by My 50th birthday Great location and very clean. Really nice approachable front desk staff--bring your own food and beverage for your room. The bar and restaurant are a total disconnect and do not exhume the fun and party vibe of the city. September 26, 2014
Rated 2.0 out of 5.0 by Could have been a great stay, it wasn't. First, a little about me: I work out of town a lot and spend roughly 100 nights a year in one hotel chain or another for the past 10 years. That is a total of 1000 hotel nights (for you non math types). I checked today and have spent 85 paid nights this year so far excluding personal or points nights. I will start with the good. The hotel is clean. The room was set up well and I liked the walk in shower. The young ladies behind the desk were both professional and friendly. The valet guys were also very professional and friendly, although not as pleasant on the eyes. Two out of the three times I dropped my car off or picked it up from valet it took waiting more than 5 minutes just to find the valet guy and get the process started. I tried to call valet on the way down and nobody picked up, I went to the front desk and asked her and she just pointed out front (where he wasn’t). I think a radio system or something in house would be great. Overall, that didn’t make or break the trip. Now for the bad, after a 10 hour job that was supposed to take 6, I was tired and drove back to the hotel. I get out of the car and wait for 5-7 minutes for the valet guy along with 2 other guests. Then, I get into the elevator where a woman was standing by the floor buttons. She is just standing there staring at me long after the elevator doors closed, so I said “9” as I hit my floor button. She said “it won’t work unless you put your room key up to it”. I said “you have your key right there”. She said “I know but you need your key in order to go to your floor”. So, I am thinking maybe her key isn’t real and she wants me to swipe mine. At that moment I realize she has hotel Indigo paperwork in her hand and I think what am I in the twilight zone? So we just stand there staring at each other for a few seconds. I then dig around in my pocket and find my key, swipe it and press my floor. Mind you she is 6 inches from the dang panel and I am on the other side of the elevator. She is quick to follow and selects the 8th floor. As the elevator starts to move she says “it’s a security thing, you understand, nothing personal.” I kept, my mouth shut and didn’t say anything until now. First of all, I have never felt so disrespected or belittled at even the shadiest of hotels. How could I not take it personally? Instead of challenging me I think the best course of action would have been to get off the elevator. Then, if I didn’t have my key she would have known when I came right back out of the elevator. I go to my room, put my stuff up, and head out to eat. Once back at the hotel I think, maybe it really does only work for whatever floor your room is on and it wouldn’t have mattered if she had swiped her card first or confronted me. NOPE, that is not the case. I swiped the card and pressed multiple floors with no problems. So tell me how am I supposed to take it when apparently I don’t look like I belong at the hotel? My rating on STAFF only reflects this one brunette woman and nobody else. Based on this sole instance, I will not be staying at that hotel again. When I need to stay in that area (10 nights since this stay) I have been staying at a competing chain. September 25, 2014
Rated 3.0 out of 5.0 by Poor Service, but incredibly clean! There was a false fire alarm in the middle of the night. Many of the guests exited per the evacuation route, but no employees exited. No one came to tell us it was a false alarm and that the building had been cleared for reentry. There was a tray of dirty dishes on the floor in the hallway when we got in for the night. The same tray was still there in the morning when we left. While the hotel itself was very clean, it won't be for long if staff doesn't clear out items like that. What a way to welcome roaches! The hotel itself was beautiful and the staff friendly. It was exceptionally clean, which I appreciated! September 25, 2014
Rated 5.0 out of 5.0 by A Gem in a Garden My stay in New Orleans on business got off to a rocky start when my room at another hotel was cancelled due to a booking error through no fault of that hotel. I contacted the Crowne Suites New Orleans who helped book my stay at the Hotel Indigo. I was nervous about what I was to find in a pinch and was not aware of the Garden District of New Orleans. When I arrived by cab, I was pleasantly surprised with the location and the hotel lobby. I was expeditiously checked in and was even more surprised by the quality of my room. I was able to contact a colleague who also had his room cancelled and he was able to find a room at the Hotel Indigo as well. We were both impressed by the facility and were so happy when comparing our rooms to those of some other colleagues who booked rooms in the French Quarter. The location reminded me of properties I have stayed in Paris and will recommend this hotel to anyone going to New Orleans. September 23, 2014
Rated 5.0 out of 5.0 by Indigo New Orleans Good hotel, just minutes away from the hustle and bustle. Trolley stop directly across the street made traveling to and from the convention center and or Bourbon St. very easy. Hotel staff were very friendly, and the bar was very accommodating. Great place for business travelers. September 22, 2014
Rated 5.0 out of 5.0 by A very nice place to stay if you want to be off Bourbon St. This hotel is one of my favorites for business travel in NOLA. Very near several restaurants and not far off the highway. If I were traveling for vacation, I might stay closer to the French Quarter, but for business, I usually try to stay out of there. My only complaint would be that the pillows were too soft and squished down too easily. Not a big deal to stack a couple up though. The rooms are modern and well designed, and the breakfast is resonably priced. September 22, 2014
Rated 5.0 out of 5.0 by Great Service and Staff This is a wonderful hotel and the experience of being on the heart of St Charles Street couldn't have been better for our stay. Will surely be back to this hotel again in the next few months! The staff is outstanding and work very well to make your stay perfect. September 22, 2014
Rated 5.0 out of 5.0 by Nice Bed Employees were inviting and helpful. Bed was very comfy!! September 21, 2014
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