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Rated 4.5 out of 5 by 229 reviewers.
Rated 5.0 out of 5.0 by Lovely hotel Great customer service; clean and classy; big room; conveniently located. October 10, 2014
Rated 4.0 out of 5.0 by Great location ... Super cool place to stay in the Garden District.. The staff was spot on. Real N'awlins !!! October 9, 2014
Rated 4.0 out of 5.0 by near universities the hotel was lovely except our room smelled of old cigarette smoke. The staff did offer us another room, much smaller and also smelled. If nonsmoking facility should smell so. October 8, 2014
Rated 5.0 out of 5.0 by great hotel loved the design of hotel and that it is right on the trolley line. October 2, 2014
Rated 3.0 out of 5.0 by Nice rooms, terrible front desk Have stayed here many times and the service has definitely gone downhill. Rudest greeting ever by a front desk receptionist who couldn't bring herself to pause her personal phone call to answer my questions at check in. She was equally rude to my brother when he checked in the next day. The staff at the bar/restaurant, and the housecleaning staff were fine, but the woman who was at the front desk in the evenings was awful October 1, 2014
Rated 5.0 out of 5.0 Love the decor This was a great place to stay. The street car passes right by the hotel and was easy for us to navigate. We will be staying here every time we visit New Orleans September 30, 2014
Rated 3.0 out of 5.0 by My 50th birthday Great location and very clean. Really nice approachable front desk staff--bring your own food and beverage for your room. The bar and restaurant are a total disconnect and do not exhume the fun and party vibe of the city. September 26, 2014
Rated 2.0 out of 5.0 by Could have been a great stay, it wasn't. First, a little about me: I work out of town a lot and spend roughly 100 nights a year in one hotel chain or another for the past 10 years. That is a total of 1000 hotel nights (for you non math types). I checked today and have spent 85 paid nights this year so far excluding personal or points nights. I will start with the good. The hotel is clean. The room was set up well and I liked the walk in shower. The young ladies behind the desk were both professional and friendly. The valet guys were also very professional and friendly, although not as pleasant on the eyes. Two out of the three times I dropped my car off or picked it up from valet it took waiting more than 5 minutes just to find the valet guy and get the process started. I tried to call valet on the way down and nobody picked up, I went to the front desk and asked her and she just pointed out front (where he wasn’t). I think a radio system or something in house would be great. Overall, that didn’t make or break the trip. Now for the bad, after a 10 hour job that was supposed to take 6, I was tired and drove back to the hotel. I get out of the car and wait for 5-7 minutes for the valet guy along with 2 other guests. Then, I get into the elevator where a woman was standing by the floor buttons. She is just standing there staring at me long after the elevator doors closed, so I said “9” as I hit my floor button. She said “it won’t work unless you put your room key up to it”. I said “you have your key right there”. She said “I know but you need your key in order to go to your floor”. So, I am thinking maybe her key isn’t real and she wants me to swipe mine. At that moment I realize she has hotel Indigo paperwork in her hand and I think what am I in the twilight zone? So we just stand there staring at each other for a few seconds. I then dig around in my pocket and find my key, swipe it and press my floor. Mind you she is 6 inches from the dang panel and I am on the other side of the elevator. She is quick to follow and selects the 8th floor. As the elevator starts to move she says “it’s a security thing, you understand, nothing personal.” I kept, my mouth shut and didn’t say anything until now. First of all, I have never felt so disrespected or belittled at even the shadiest of hotels. How could I not take it personally? Instead of challenging me I think the best course of action would have been to get off the elevator. Then, if I didn’t have my key she would have known when I came right back out of the elevator. I go to my room, put my stuff up, and head out to eat. Once back at the hotel I think, maybe it really does only work for whatever floor your room is on and it wouldn’t have mattered if she had swiped her card first or confronted me. NOPE, that is not the case. I swiped the card and pressed multiple floors with no problems. So tell me how am I supposed to take it when apparently I don’t look like I belong at the hotel? My rating on STAFF only reflects this one brunette woman and nobody else. Based on this sole instance, I will not be staying at that hotel again. When I need to stay in that area (10 nights since this stay) I have been staying at a competing chain. September 25, 2014
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