Rated 3.7 out of 5 by 824
Rated 1.0 out of 5.0 not what I expected
I was there for a conference for work, so I didn't have a choice as to where to stay. I looked online at the pictures and thought "oh how nice." The lobby and bar/restaurant was nice. However, I don't know what hotel room was featured in your pictures, it certainly was not mine. My room seemed dirty, the carpets were horrible and the room was not well kept. Your staff was not friendly and at one point I found some of the cleaning crew, sitting in front of the elevator bank on the floor, complaining about people they worked with. I will not be staying with you again.
September 15, 2014
Rated 4.0 out of 5.0 by Stud46 Good location
Very good location for French Quarter and the street car lines (right out front door) . Clean quiet room.
September 14, 2014
Rated 3.0 out of 5.0 by H650 Great location but noisy
I checked in and there were some minor issues, which the staff did take care of. Old hotel and right on Bourbon Street. If you wan to party great if you are on business stay somewhere else.
September 13, 2014
Rated 4.0 out of 5.0 by Houstonman85 Very nice property
A colleague and I stayed for 3 days at this property while we attended a technology convention. It is centrally located and is a beautiful historical property. The staff was courteous and attentive. My only complaint is my dress watch was stolen from my room while we were at the convention. It was left on the counter in the bathroom while I showered and forgot to put it on before we left that morning for the convention. When we got back that night at 10:30 it was not there. I promptly called security but they came up with nothing. I have been a Priority Club member for 10 years and never encountered anything like that before. My hope is I will be reimbursed by the insurance company since the hotel has filed a claim with them.
September 13, 2014
Rated 1.0 out of 5.0 by Cooljay1969 Would not recommend
The front desk staff told us they would call our cell phone to let us know if our room was ready early. We noticed they were letting other customers check-in early, but we never received our phone call. We had trouble with the wireless internet not working on our wireless devices. We ended up calling a customer service number from our hotel room to get the wireless internet to work on one of the wireless devices. We were charged for the convenience of a 1-877 number. Also, our keycards would sporatically stop working. We had to visit the front desk 5 times to get our keycards recalibrated. The front desk staff was not particularly apologetic or considerate. The pros were that it was right near Bourbon Street and that the room and beds were fairly comfortable.
September 9, 2014
Rated 1.0 out of 5.0 by AIALA Conference Attendee I guess you get what you pay for...
I stayed at this hotel as it was the location of a conference I was attending. The group rate was good, so we stayed here despite the previous reviews. The guest room was hot, humid and smelled of mildew upon arrival. Once the staff was notified, the temperature in my room did not dip below 62 degrees even though the thermostat was set on 68-70. After notification, the staff apologized, however said that there was nothing more that they could do. I asked for another room, and they said that there were no more available... Based on this experience, I will not be staying at this particular hotel again, however I might consider another Crowne Plaza property elsewhere.
September 9, 2014
Rated 5.0 out of 5.0 by volgrad2002 I'm a hotel snob and this place was fab!
Clean room, nice staff, excellent location! I have nothing bad to say about my recent stay!
September 8, 2014
Rated 5.0 out of 5.0 by holly o Excellent stay!
My husband and I were celebrating a milestone anniversary and enjoyed a wonderful experience at the Astor Crowne Plaza in the French Quarter in New Orleans. The staff including, Nina, Pat, and Monique at the front desk, and Travis at bell desk, were wonderfully helpful and took great care of us. The Bourbon House restaurant was a real treat, and the maids were especially friendly and helpful. We always enjoy our visits to New Orleans and we shall Consider the Astor Crowne Plaza to be our hotel of choice form now on!
September 7, 2014