Rated 1.0 out of 5.0 by ChicagoTravelerMay2013 Hotel Gone Complacent
Booked this hotel for a business trip, going off of what I found online through pics and past reviews. The minute I showed up, I knew I had made a mistake. For the price, there should have been a bell hop to help me with my luggage...there wasn't. The man at the front desk couldn't even crack a smile, was rude and didn't want to bother with answering any questions. The lobby area was run-down with seating scattered and out of place. You could tell at one point this was a nice place, but they've gone complacent and no longer care how they look. My room didn't get much better. My TV only got one channel - remote must have been broken. When I pulled back my sheets, there was a huge stain on the flat sheet and it had rips and tears in it. Luckily there were two beds in the room and I could move over - but even then, I felt like it was dirty. With all of the hotel options in NY, there will never be a reason for me to stay here again.
May 14, 2013
Rated 4.0 out of 5.0 by lengor Strange breakfest rules
We booked a room for tree people, that included breakfest, at least that wath my booking said. Turns out that only breakfest for two people was included. Also nowhere on the webside does it say that the rooftop bar is closed due to renovation next door.
Otherwise the location is great, staff is very friendly, and the rooms are comfortable.
May 6, 2013
Rated 5.0 out of 5.0 by Martin744 Great Staff and Service
Staff were incredibly welcoming and I loved the Priority Club perks!
April 23, 2013
Rated 5.0 out of 5.0 by Noyorker2013 Convinient stay
Very clean room and bathroom, convinient location near subway station, great staff
April 22, 2013
Rated 5.0 out of 5.0 by AntoineP Second visit
I am a travel industry professional focusing on the luxury sector. I've had the priveledge of staying in some pretty swell hotels. When I'm on sales trips I try to keep within a budget. I was so pleasantly surprised by this hotel on my first visit that I scheduled a stay over the weekend with my wife. She was as pleasantly surpised as I was. It's clean, friendly and in a great location to get around town quickly. Restaurants in the immediate area leave something to be desired but that's a small sacrifice for the value!
April 8, 2013
Rated 5.0 out of 5.0 by tamu8 Great location, lovely rooms, fab service
We stayed in the Hotel Indigo Chelsea for 5 nights on our first trip to New York. The location was fantastic, within easy distance of the 28th st subway, making getting around really easy.
The room was clean and bright, with everything we could need. The staff were friendly and welcoming.
March 31, 2013
Rated 4.0 out of 5.0
by RoyalAmbassador26 Comfortable Stay
Hotel Indigo is a very modern and chic hotel in the IHG brand. Being a Priority Club member really helps out. The suite was very spacious and had an amazing view of the city skyline.
The restaurant China Latina was delicious. It has an amazing fusion twist to it. The service at the restaurant was just perfect. Thanks Jonathan!
March 29, 2013
Rated 5.0 out of 5.0 by Biffer2005 Great Place to Stay
I stayed at Hotel Indigo Chelsea for 4 days while on a business trip to NYC. Arriving in a city you are unfamiliar with is always challenging, especially NYC. The staff at Hotel Indigo were my saving grace with their knowledge and excellent customer service. I had no idea what direction to even head in to attend the conference I was there for. Needless to say, the staff gave me flawless directions. The hotel was very clean and inviting. The Aveda salon products are also a nice touch. If you get a chance to stay there, try the hotel's restaurant, China Latina. Excellent food along the same great customer service of the hotel. I highly recommend a stay at this hotel. It is also conveniently located and it is easy to get anywhere in Manhattan that you need to be.
March 26, 2013