Rated 4.3 out of 5 by 278
Rated 5.0 out of 5.0 by tbear641 Comfortable bed and great service.
highly recommend staying here. rooms are a bit small, but you don't visit NYC to stay in room. Had problem with check-in being cancelled, (why, unknown not cancelled by me), but was quickly corrected. Last couple of nights problems with one elevator being out of service. (to me a minor inconvenience, room on 4th floor) But overall and outstanding stay during the Christmas Holiday.
Thanks staff at 30-32 W.31th St----AWESOME JOB!!!!!!!!
27 December 2012
Rated 4.0 out of 5.0 by Tasha7000 Great Location
Nice, new, modern hotel. Excellention location. Hotel is 2 min walk to the Penn Herald Station subway, and a 15 min walk to Times Square. Beds were very comfortable :)
23 December 2012
Rated 4.0 out of 5.0 by BC99 Confortable bed and quite area but yet close to everything
Great hotel, good accommodations and close to everything
16 December 2012
Rated 5.0 out of 5.0 by Mscbm Would stay here again.
3 day weekend to shop and see the Christmas sites with my teenage daughter. Location very convenient, easy walk to Times Square, 2 blocks from Penn Station and subway. Very comfortable beds and bedding. Room size normal for NYC hotels. Used 2 nights on points...third night (a Sunday) was a very reasonable rate for the city. Front desk was helpful and polite. Would stay there again and recommend.
14 December 2012
Rated 1.0 out of 5.0 by Eggula63 Remember your shower shoes
Although the room appeared newly renovated, the shower stall was slimy and the carpet was tacky, (sticky). I showered in the morning, before leaving the hotel, and by nightfall my feet were itchy and burning. I had to purchase a cream to cure foot fungus.
In addition, I couldn't get to sleep. Either the water pipes or the air conditioning vents, (or both), sounded like marbles being rolled across the floors and walls. There was also a constant hissing sound. Around 2am it sounded like everybody on my floor slammed their doors at the same time. By 4am I finally dozed off only to be awoken by light streaming in from around the window blinds at the crack of dawn. I gave up trying to get any sleep and jumped in the shower, (which, of course, in hindsight was a big mistake without my shower shoes).
10 December 2012
Rated 2.0 out of 5.0 by Susan10 Night in Manhattan
I booked a room specifically requesting two queen size beds and was given a room with one king. They brought a cot into the room for the additional two people. The cot would only be comfortable for one person and it takes up a good deal of space in the room! Thank God my fourth person cancelled so the cot was sufficient. There was no hot water in the shower, there was no in room mini fridge and if you wanted ice you had to hop on an elevator and go to the basement for the ice machine. Speaking of elevators...one was down for repair leaving only one very slow elevator for the entire hotel. Additionally, there were shear curtains on the windows and stationary drapes which were just decorative..so in the morning the sun shone in bright and early. The paper products (toilet paper, kleenex etc) were also at a minimum. The kleenex had about five sheets in it and then was empty with no replacement kleenex available in the room. One with think that the housekeeping staff would check these things out before guests check in.
09 December 2012
Rated 5.0 out of 5.0 by Connecta01 Very nice, clean room and perfect location!
We were very surprised by the relatively modern decoration of the room and bath - it could easily match other much more expensive hotels. The location was perfect, allowing us to explore Manhattan on foot without any issues - we could barely think of any better location. Service was straightforward and very quick with everything, though a notch friendlier would have been great (like consistent greetings when coming into the lobby) - but that's really almost a non-issue - still very friendly during check-in and check-out. Internet Connection was free and reasonably fast.
05 December 2012
Rated 5.0 out of 5.0 by rwest Midtown
For someone who is not a city person the hotel was comfy and easy to find. Rooms small compared to other holiday inns I have been too but considering space is a luxury in the city. Hotel rooms beautiful and clean. Would stay there again!
27 November 2012
Rated 4.0 out of 5.0 by MJ79 First bad experience with New Yorkers
The hotel was comfortable, clean, surprisingly quiet and a great value for the location. The staff, however, was rude and condescending. I have been to NYC numerous times over the years to visit my sister and have always found New Yorkers time-focussed but willing to help. For the first time, I encountered the stereotype of a New Yorker - working the front desk. After 5000 miles in the air and 5 hours on the road, I was admittedly a bit bedraggled. If I was designer head to toe, I certainly wouldn't stay at a Holiday Inn. So, his condescending attitude was completely out of line and unprofessional. So, thanks for the real NY experience.
27 November 2012
Rated 5.0 out of 5.0 by BillsCamino Good location!!!
Convenient location, excellent facility, very nice and comfortable stay. Staff is helpful with questions and directions.
27 November 2012
Rated 3.0 out of 5.0 by maryjane123 Front Desk clerk had "attitude"
I stayed here with my boyfriend as a gift from my parents. I'm 24. I had never been to NYC. The hotel front desk clerk had attitude. I asked him if he could call a cab for me. I had never in my life hailed a cap in NYC before. I even asked him, in English "how does this work" and gave me a very flip response and was not helpful. Other than this front desk clerk (who worked on the 17th of December from 9am - 1PM) the hotel itself was fine, comfortable, all new kitchennette. No microwave but small refrigerator was helpful. I think the front desk clerk needed some lessons in manners - not everyone who stays in his hotel is from New York City.
23 November 2012
Rated 5.0 out of 5.0 by GraAndDeb Excellent location for a tourist
Stayed two days after Sandy for two nights.
Down a quiet street this place suited us well. Easy walk to the Empire State and pick up point for the hop on bus tour.
15 minute walk to Times Square was no problem.
Desk staff knowlegdeable and friendly, able to help out with directions etc.
Used Priority Club points for this stay, great value compared to other Holiday Inns in Manhattan.
All in all a great stay. Recommended.
21 November 2012
Rated 5.0 out of 5.0 by Charrua Great Location!!!
We had a pleasant stay. The rooms are well appointed and clean. The staff are helpful and friendly. The location is GREAT! Would definiely recommend this hotel for your stay in Manhattan.
17 November 2012
Rated 3.0 out of 5.0 by MT228 Great location
The location of the hotel is very good. The rooms are comfortable and updated.
15 November 2012
Rated 4.0 out of 5.0 by WilsonS Comfortable and great location
I would recommend and stay at this hotel again while in New York. The location was within walking distance to Macy's, Herald's Square, the Empire State Building and other places. In addition to the beds being queen size, they and the pillows were comfortable. The only downside, there were four of us in the room and we were given towels for 2 - 3 people and had to request additional towels on 2 separate days.
14 November 2012
Rated 5.0 out of 5.0 by SteveandAly Near Penn Station
Great beds and staff. The people at the front desk were awesome. Thank you!!!
11 November 2012
Rated 3.0 out of 5.0 by Traveltoomuch Great location, nice property, rotten service
Enjoyed the convenient location and nice rooms.
Large festival on streets near hotel during my visit. I was advised by hotel to stay away until it was over (6pm) when i called to confirm my two bed room. I arrived 7pm to find my room had been downsized and there were no other rooms available. I got to sleep on the floor, great vacation! I wasted points and money!
03 November 2012
Rated 5.0 out of 5.0 by aloha nice
was happy to get a early check in (came from a nt flight from hawaii) staff was always ready with a smile even the night staff. I am a property manager for vacation homes in hawaii. Honest feed back is very important for my busniess. Holiday Inn is a great place to stay.close to attractions and subway. The free internet was a plus since we spend the time to plan our day out. Beds were great. I would stay here again.
29 October 2012
Rated 3.0 out of 5.0 by pitina good location
The hotel has a really good location, rooms are small (i guess this is a common characteristic for all hotels in Manhattan) but they are well/new furnished. Bathrooms are small too but new.
27 October 2012
Rated 5.0 out of 5.0 by WEST10019ROADSTER LARGE MODERN ROOMS AND FRIENDLY STAFF
HOTEL IS VERY NICELY MAINTAINED, GREAT STAFF, GOOD SIZE ROOMS FOR NYC. ONLY DRAW BACK IS IT OFFERS NO AMENITIES AT ALL. NOTHING FOR BREAKFAST , COCKTAIL HOUR OR ROOM EXTRA. ONLY A BOTTLE OF WATER.
27 October 2012
Rated 4.0 out of 5.0 by CKlady Very Clean and Quiet
Enjoyable stay. Very clean & quiet, peaceful. I forgot I was in a hotel. The bedding & bed was lovely. Bathroom was great! large & nice stand up shower. Very convenient for downtown New York. The staff was super friendly and addressed any questions and or requests. The staff was dressed appropriately, clean and they had manners. Internet was good.
25 October 2012
Rated 5.0 out of 5.0 by katunes Spacious room in NYC
The room was a nice size and very clean. Overall excellent experience.
24 October 2012
Rated 5.0 out of 5.0 by Sisters CLEAN AND COMFY with GREAT location!!
This is the second visit to this Holiday Inn, and I highly recommend it! The desk staff were friendly and helpful. I was able to check in early to a VERY clean room. After a day of shopping, it was easy to relax in the comfortable bed. There is a great black out shade, so light and noise were not problems. It's a great location a few blocks of Penn Station and Macy's Herald Square. I'm already planning my next stay!
22 October 2012
Rated 4.0 out of 5.0 by HBOREALTY good location towels on the downside
While this location gives you many options....the parking is one street away and the actual street the hotel is on can be very dirty. staff seemed attentive however it did not seem like more than three people ran the hotel.
Dont expect a view since rooms do face the side of other buildings.
Shopping can be aplus because the whole sale perfumne district is just around the corner.
Overall an average stay.
17 October 2012
Rated 5.0 out of 5.0 by rowland67 great location, new and clean, super wonderful staff.
great location, new and clean, super wonderful staff.
15 October 2012
Rated 5.0 out of 5.0 by cshablom Excellent Staff and Very Clean
The Staff were outstanding, very friendly and helpful. We ordered room service and the meal was delivered in a timely manner. The rooms were very clean, the rooms were a little small, but hey this is New York City "Prime Space".
13 October 2012
Rated 5.0 out of 5.0 by Sheena Location, Comfort and Value are Excellent
I would HIGHLY recommend this hotel on your next trip to New York. The location was very convenient. I requested a high floor and was very happy with the view of the Empire State Building. My room was equipped with a refrigerator and microwave. Everything was new and spacious and exceeded my expectations. There were LOTS of outlets as I was concerned about getting ready. This trip included me, my mom and my 2 girls and you can imagine getting ready all at the same time...outlets were important. The beds were the most comfortable beds I have ever experienced in a hotel. The pillows were labeled with ribbons indicating firm and soft. We LOVED the bed and the pillows...so much that we would like to purchase. You'll love it! The bathroom was nice and I especially liked the shower floor which appeared to have leather looking flooring. No time for TV but was nice size. The staff were very helpful during our stay providing directions and advice. You will not be disappointed.
12 October 2012
Rated 5.0 out of 5.0 by west10019 Friendly Staff and spacious rooms
I was upgraded to the king suite, as platinum member, and the room is great . Very spacious, clean and quiet. The staff does there best to always offer an upgd if avail, or offers the best rooms if alread booked. Friendly and helpful staff. One draw back to this hotel is breakfast is NOT included and sometimes a wait for the cleaning staff . But otherwise its a great property.
10 October 2012
Rated 5.0 out of 5.0 by DavidNesbitt Couldn't have asked for more
Stayed here for 9 nights with my partner and parents. We all loved this hotel and can honestly say that because of the staff and location it made our trip. Would stay here again in a heartbeat!!! Loved it!!
09 October 2012
Rated 4.0 out of 5.0 by sefton Central Location For NYC Visit
Visiting to attend a pro football game and to tour the city with my brother. Liked that it was within walking distance of Penn Station and Herald Square subway station. Of course, plenty of places nearby to eat and to take walking tours. Seemed to be reasonably priced for the area. Friendly staff. Clean rooms with comfortable beds. Overall, a pleasant experience.
08 October 2012