Rated 4.3 out of 5 by 551
Rated 5.0 out of 5.0 by Born New Yorker check in
Not a big problem and it might have been my fault but when i arrived i asked for early check in and was told full house last night and rooms not ready. Asked to be called when my room was ready and at 2pm no call so arrived at 2pm asked if room was ready and it was not. Finally got my room at 2:45.
What bothered me was i know other people got there room before me, I guess I should have stayed at the hotel and waited around the front desk area instead of asked to be called when my room was ready.
Still and all I still enjoyable my stay and will come back.
July 16, 2014
Rated 3.0 out of 5.0 by jherrado Rude front desk and crowded public areas
If are taking a trip in the elevator to or from floor 11th, be prepared to a stop in every single floor and get smashed in the elevator.
Try to get breakfast at 6:00 if you need a relaxing meal, and don't ask many questions in the front desk, better none, specially if Eric is there that day.
July 15, 2014
Rated 5.0 out of 5.0 by JH 44 Friendly staff; good value
I have stayed at this property many times and have always found the staff to be friendly and helpful. The rooms are well kept and supplied. The continental breakfast helps you to get a fast start without having to go out looking for food. Highly recommended.
July 12, 2014
Rated 3.0 out of 5.0 by Manolier El desayuno enlatado
No hay sitio donde sentarse en el desayuno: estás como sardinas en lata y el desayuno es todo preparado, muy artificial
July 12, 2014
Rated 4.0 out of 5.0 by WAS 8-13 Convenient Location; positive experience in every aspect
Rooms are small as are all rooms in NYC hotels. Bathroom was very clean as was room. Hotel was popular with tourists. Stayed three days and had no complaints. Pricing very reasonable. Breakfasts were well prepared with many options. Very enjoyable.
July 11, 2014
Rated 5.0 out of 5.0 by sabita Great Service
Satff very helpful.
Could do with a lounge area.
Dining room overcrowded.
Very convenient location, walking distance
Enjoyed the stay there
July 10, 2014
Rated 5.0 out of 5.0 by kellycol Great Location, Great Value,
We recently stayed here for 5 nights for NYC sightseeing. The room was fine, small as expected in NYC, but beds were comfortable and with careful storage of suitcases, we fit (2 adults, 2 teens) fine. Heck, we were barely in the room anyway. We were on 15th floor and had partial view of Empire State Building. A/C was strong and 15th (top floor) meant we had no issues with noise.
The biggest plusses: Great location to Penn Station and other subway stops. Walking distance to Empire State Building. Free breakfast (yes it's chaotic) but is an exceptional value. WiFi was good. Business Center was adequate to print boarding passes. Free coffee all day.
Small negatives: Chaotic eating area during breakfast. Slow elevators, particularly during morning rush. I would not have wanted to stay in rooms on first floor or C level (basically the basement) due to noise, foot traffic.
Tips: If you're there for more than a couple days, the 7-day unlimited subway pass (good for bus trips too) is a great value for $30. Eat at NY Pizza Suprema on 8th Ave. for some of the best slices around.
July 8, 2014
Rated 5.0 out of 5.0 by RNZmty De vacaciones en NY
Hotel muy bien ubicado. Muy cerca de lugares de interés. Estacion del subway a solo tres cuadras o menos.
July 7, 2014
Rated 5.0 out of 5.0 by Texan01 Great Place to Stay
The staff is wonderful and very helpful. The bedding and pillows are very comfortable. The hotel court yard is a great place to relax after a day of working and/or site seeing. Overall a wonderful place to stay when in NYC.
July 7, 2014
Rated 1.0 out of 5.0 by zett Gute Lage
Die Lage ist in unserem Fall das einzig positive gewesen
July 7, 2014
Rated 5.0 out of 5.0 by ChinaMike Great service at check-in
I wish to express my appreciation to Indira and Sheila for the excellent service they extended to me upon check-in. Although I arrived before the usual 3:00PM check-in time, they made every effort to expedite the availability of my room. On checking out the next day, they remembered me from the day before and again apologized for the delay at check-in. All in all, my stay here was great.
July 6, 2014
Rated 4.0 out of 5.0 by wowi Convenience!
The best thing about the Holiday Inn Express at Madison Square Garden is its convenience to popular NYC sites, train station and subway. The full free breakfast was satisfying and helped with the trip budget. It was great to be able to sit out in the front patio of the hotel and relax after an exciting day in the city.
July 4, 2014
Rated 4.0 out of 5.0 by Jeschel Comfortable beds and good breakfast
The place was very good over all.
There was some issues with the toilet, tub not draining well, stopper in sink that were l remedied by hotel staff.
The only thing that needs improvement, but not sure how
Is the inadequate dining space during peak hours in the morning.
They could use the outside patio which is used by mostly smokers
and make it a non smoking area as well.
Another room for improvement would be better customer
Service with the male staff and knowledge of the activities in the area. There was only one female staff behind the des
That knew what was going on.
Make sure to remove the do not disturb sign when you leave
As they will not Clean your room!!!
July 4, 2014
Rated 5.0 out of 5.0 Great price
used my Reward points at the last minute with no problems
July 3, 2014
Rated 5.0 out of 5.0 by LAV66 Great service and close to New York attractions
Fast check-in, arrived a little early, but staff was quick and efficient in checking us in. The hotel was clean and staff was very friendly. The room was a little small, but we didn't spent much time in it anyway so it really didn't matter. The hotel was located close to many NY area attractions, but tucked away enough so you didn't hear all the street noise at night. When I go back to New York I would absolutely stay at this hotel.
July 2, 2014
Rated 3.0 out of 5.0 by LucilleM Rooms too close to each other
Our room was at the end of a hall. It was so close to the neighboring room that when someone entered/exited it sounded like they were entering our room.
Location was ok if you were coming from 8th Avenue but all garment businesses from 7th Avenue which made it more deserted at night.
June 30, 2014
Rated 4.0 out of 5.0 by idonotcare The situation was excellent and the value for money was good.
The reception staff were efficient but not as friendly as usual for a Holiday Inn.
The room was small but adequate.
June 28, 2014
Rated 5.0 out of 5.0 by StillTired3 Good value and clean rooms
I was satisfied during my two-night summer stay in Midtown Manhattan. The hotel was clean and quiet and the staff was first-rate.
June 27, 2014
Rated 4.0 out of 5.0 by Geza Hotel less than a mile far from Times Square
We liked the location very much, it is only 17 streets (less than a mile) far from Times Square, and the possibility having breakfast in the morning to start the days.
The room was tidied up very well every day. Many thanks for the people who did it, they made an excellent job!
The staff at the reception and the breakfast area was very nice and always helpful.
There were only two elevators, they work very well we didn't have to wait two much to go down from the seventh floor even in the busy periods.
The size of the room was a bit small for 3 of us and the beds were narrow sleeping for two people. The breakfast area was small and always crowded although we always could get a table. The breakfast assortment was good but together with the way how it was served (means paper plates, cups) were little bit strange for us as Europeans.
June 27, 2014
Rated 5.0 out of 5.0 by Amazing Grace Room was great and service also.
Overall, my (guests) stay was very nice, that is, room, bed, breakfast, etc. Would stay again and recommend to others.
June 27, 2014
Rated 5.0 out of 5.0 by Tom K Spotless and good deal
I stayed at Affinia the last time I was in NYC. This time, I got a better deal at the Holiday Inn Express-Madison Square Garden. Turns out, more than just the price was better. This place was spotless, the room was comfortable, the free wi-fi was a blessing, and the location was great. I'll be coming back here, no question.
June 26, 2014
Rated 5.0 out of 5.0 by Lesley510 Comfortable bed and great service.
Very clean and well maintained hotel. Comfortable bed and great service.
June 26, 2014
Rated 5.0 out of 5.0 by MO46785 Great Experience
We had a great experience at this hotel. I couldn't say enough good things about how helpful the staff was and accommodating. It was a very nice place to stay and I would stay there again upon return to NYC.
June 24, 2014
Rated 5.0 out of 5.0 by Liz C Great staff
I arrived a little early for check-in but Ms Indora or India (I hate getting people's names wrong) was so kind and accomadating. She had me help myself to some beverages while she worked hard to get me into the next available room. Her excellent customer service alone is the reason that I will be returning to this hotel.
June 23, 2014
Rated 5.0 out of 5.0 by Terry D Great stay, as usual
I stay here every time I am in NYC. Great location, excellent service and helpful staff.
June 21, 2014
Rated 2.0 out of 5.0 by ckbflash Dirty linens and low end service
I spend a ton of time in Holiday Inn Express hotels across the country and this one is definitely one of the lower quality ones. I think the hotel is very busy and takes short cuts to get through the day. My sheets and comforter had really gross stains, the room was dusty, musty and missing little things like the second hand towel, bar of soap etc. I think they rush through getting the rooms ready and don't pay attention to the little things like other hotels in this chain. I had no confidence that my linens were ever cleaned, which is really gross. Only a one night stay and I will choose someplace else next time. I love this chain and get great service everywhere else I go.
June 20, 2014
Rated 4.0 out of 5.0 by Kenn146 Great deal for the price
Holiday Inn Express does a consistently good job and this location is no exception. Rooms are modern, clean and on the smaller side. Location on west 29th is not my cup of tea (very crowded with tourists) but it is very close to the rail station and very walkable to many attractions. Only minor complaints are the crowded breakfast room (solution: bring your food up to your room), and noisy hallways (turn on the AC or heat unit fan to drown it out). And let's face it: go out for breakfast because any breakfast buffet will get tiresome after a few days, even at the best of hotels. Hats off to the staff and management here as they are responsive and courteous. Overall, this is an excellent value for Manhattan. You would be hard- pressed to find a better accommodation for this price.
June 20, 2014
Rated 3.0 out of 5.0 by WoofWoof84 Exceptional staff, small but comfy room
The facility ranged from clean to very clean and well maintained. The breakfast was fairly standard for this type of property in the Chelsea/MSG area. What makes this property stand out and actually shine is the staff. From the moment I entered the lobby, late and looking pretty haggard from a long work day, I was greeted warmly and treated with exceptional care. I wish I had made note of the person who checked me in--I usually do but was just too exhausted this time. Anyway, I hope you never lose her to another proerty--she is a gem. The rest of your staff couldn't have been nicer or more helpful. They're the reason I'll come back.
June 18, 2014
Rated 3.0 out of 5.0 by unhappy guest 2014 NYC Trip
I wasn't excited with the size of the rooms or the treatment from the staff. Bring your own towels if you are staying here and realize that these rooms are extremely small, not really suitable for more than 2 adults.
June 18, 2014
Rated 4.0 out of 5.0 by Russ & Barbara Ideal Location & Friendly Staff
My wife and I stayed at this hotel for 3 nights while enjoying all that NYC has to offer and visiting with our daughter. The location is ideal - especially if you are up for walking the city. You close enough to readily reach Penn Station, Madison Square Garden, Chelsea Market, the Theater District, Central Park or all the shopping you can handle by foot or cab. Our hotel room was quite nice and what I expected in a city hotel - small but clean and comfortable. The breakfast offerings were varied enough for our tastes and fresh. Breakfast time was pretty crowded but that too is expected in a city facility. The hotel staff was very friendly and helpful and I mean everyone working there. We will return on future trips to the Big Apple.
June 17, 2014