Rated 4.3 out of 5 by 573
Rated 5.0 out of 5.0 by Businesstravel23 Great Choice ...
For business or pleasure, this is a great NYC hotel. It is clean and comfortable and the coffee and tea available all day are perfect for making it through the hustle and bustle of New York.
June 6, 2014
Rated 4.0 out of 5.0 by Sarahted Great location
Near Penn station and walkable to lots of stations for easy access to the city. Rooms was quite small but very clean and had everything we needed. Friendly staff and great communication before and during stay. Nice seating area outside for breakfast and a coffee. Would definitely stay again.
June 5, 2014
Rated 4.0 out of 5.0 by Anne59 A great place to stay!
We had lovely stay here. Very helpful staff -and wonderful room with soft luxurious towels and good range of toiletries. Very comfortable bed and the room was beautifully cleaned everyday.
Marvellous location. Would definitely stay again - but please can we have proper cutlery not plastic?
June 3, 2014
Rated 5.0 out of 5.0 by bookworm1 Best beds!
Most comfortable beds and lots of pillows. Good climate control. Nice shower. Welcoming staff and free coffee on check in. Breakfast was good. Overall nice experience. I will stay again!
June 2, 2014
Rated 4.0 out of 5.0 by SM2014 NYC business trip- Holiday Inn Express®
Basic and simple stay. Not much fuss but everything was clean and good service.
June 2, 2014
Rated 5.0 out of 5.0 by Chocolate Popcorn Stay here when in NYC!
Holiday Inn Express Madison Square Garden was a
great place to stay while in NYC.
The room was filled w/ places to hang & store your
clothes. There was a desk for working and a clean
and spacious bathroom.
The complimentary breakfast was very convienant.
Instead of running to a restaurant every morning,
we could just go to the lobby.
The hotel's location was w/in walking distance
to Penn Station & to Times Square.
The hotel has very distinguishing blue uplighting
outside @ night making it easy for cabbies
We will definitely stay there again!
June 2, 2014
Rated 3.0 out of 5.0 by LL7338 Great location
We stayed 5/22-5/24. The hotel was fully booked because of long weekend and graduation of many colleges around. On 5/23 our room was not cleaned, on 5/24 there was no hot water so we went to our friends's house for shower. Other than that the hotel was great. We like the location.
May 29, 2014
Rated 5.0 out of 5.0 by CNY Traveler WONDERFUL LOCATION
This is my second stay at this location. Selected this location the first time because I was traveling with my son by bus and the walk was only a couple blocks from the hotel. Second trip was for one of the Billy Joel concerts at Madison Square Garden so again the location was ideal. We also chose to drive into the city for the concert, so the hotel offers a $30/day parking rate for the lot just up the road from the hotel. It's a one way street so you have to truck around the busy blocks to get back to the lot location. The rooms are small but very clean. The room on the 2nd visit faced the front of the hotel (right above the awning) so the AM garbage pick up is quite loud, however, the heating/AC has a fan option that I left on all night to drown out any street noise. There was a nice selection of restaurants and pizza places near by. I would highly recommend this hotel for it's location and service.
May 29, 2014
Rated 4.0 out of 5.0 by ExPatNYer Nice New Renovated Rooms
We had a short but great stay here! Got a newly renovated jacuzzi room for an amazing price. The shower was a bit hard to figure out because there was no lever to convert from faucet to shower, but we finally figured it out with one of the staff (pull down on the opening of the faucet - very minimal design and clever, but who would know?? Anyway, the room was a good size. We had a king bed, flat screen TV, ironing board/iron and a coffee maker. There was even a safe. The only thing it really lacked was a small refrigerator. That would have been great. The only other thing was the sound level on the TV. I had to turn it up to 40 (max volume) to hear anything, and I am not deaf! I wonder if it was just our TV or if it was like that in every room. All in all, it was a good hotel for the price we paid and would stay here again in the future.
May 29, 2014
Rated 5.0 out of 5.0 by PeggyinCanada Fantastic hotel
If location, cleanliness, friendly staff, and quiet accommodations are important to you, then this is THE place to stay in NYC. We had a fantastic time visiting the city and family and having a great hotel to return to every evening made our experience wonderful. We would not hesitate to stay here again!
May 29, 2014
Rated 5.0 out of 5.0 by SamD One night stay
Staff friendly, rooms comfortable and clean, and hotel in good location. Booked thru the hotel, and as I am a retired military veteran, was given a discount rate.
May 28, 2014
Rated 5.0 out of 5.0 by rgprgp123 exceptional
Staff went out of their way to solve our problems, help us out.
Facility clean comfortable wellmaintained.
May 24, 2014
Rated 5.0 out of 5.0 by Gijoan Loved this hotel
Great location close to Penn station and subway . Fabulous staff . Big breakfast -very fresh and tasty.
Room was immaculate as is the entire hotel. Staff were always cleaning areas. Highly recommend !
May 23, 2014
Rated 4.0 out of 5.0 by PatPat16 Great location close to MSG
Great location, close to MSG, TImes Square, Empire State Building, and Subway stations. Staff at the front desk were tremendous, always very helpful with any questions about attractions, dining, transportation. Rooms were small, but clean. However, there were a couple of issues. The wifi in the rooms didn't work well at all, and when I tried to use the internet in the business center, those computers weren't able to connect either. Tenille at the front desk was very helpful and completed the airline check-in that I was trying to do downstairs. Also, only one elevator was working the entire weekend, so wait times to catch an elevator were sometimes very long. It seems that in a city like New York, there should have been some way to get it repaired more quickly. Overall, we would recommend this hotel.
May 22, 2014
Rated 5.0 out of 5.0 by JimZ33 Friendly staff and great location
My daughter and I spent 3 days celebrating my son's graduation, and this location made it easy to get to wherever we need to go. We both felt welcome and safe. We jogged to Central Park, and walked just blocks to catch transportation or to shop. Lots of stuff to do close by.
May 21, 2014
Rated 4.0 out of 5.0 by OJdecena Good job!
Friendly staff who allowed us to check in early. Ideal location. Close by to times square. Fast wifi. Clean room. Cool style of the bath tub having a glass door access to the main room. Very very nice that there is coffee available in the lobby 24/7. Lastly though, breakfast would have been perfect if there was bacon and or spam with sunny side up eggs. Elsewise, my wife and i enjoyed breakfast nevertheless. Would stay here again.
May 19, 2014
Rated 5.0 out of 5.0 by SteveSF Great staff and location, good value
I have stayed at this HI Express hotel several times and my latest stay exceeded my expectations. The staff is very friendly and goes the extra mile to make you feel welcome and address any problems or questions you might have.
The rooms, while on the small side, are very clean and well maintained.
The complimentary breakfast can get crowded but offers a great variety of food to get you started for the day.
The location is ideal, close to several major subway lines, and the surrounding area has always felt safe to me.
My only complaint would be with the comfort of the pillows, they just didn't provide enough head and neck support but then again I am used to sleeping with an extra-firm pillow.
For a relatively inexpensive price (and NYC hotels can be expensive!) this hotel is a great bargain and is perfect for a leisure stay in the city.
May 17, 2014
Rated 3.0 out of 5.0 by eporat Good service fair cleanliness
Hotel cleanliness can improve and a small refrigerator in the room could be very useful.
May 17, 2014
Rated 4.0 out of 5.0 by HZ1968 Great location
I stayed here for 5 nights while attending a conference at the Jarvit' Conference Center. The location was good for that - I could walk to the Conference Center in about 20 minutes. Hotel is also very close to Penn station and Madison Square Gardens. The room was small, but it it is NYC so that was expected. Nice desk for doing computer work, etc. Breakfast was good, but the breakfast room was super crowded - often no where to sit. Also, elevators are SUPER SLOW and the fitness room is pretty minimally equipped. I did have serious issues with getting my stay to count towards my IHG Reward account, which was very annoying.
May 11, 2014
Rated 4.0 out of 5.0 by Gethin563 Convenient Location for Manhattan
The hotel is a typical facility. Breakfast is a bit crowded and basic.
What makes this is it is close to the Subway close to upper end of The High Line Park and convenient to get around from. It is an EASY walf from Penn Station making Airport access ok
The surrounding area has a selection of basic restaurants and salad bars. The area seems quiet at night so overall it is a good place to base oneself. We stayed 4 nights and one can walk to the Convention Centre in about 15 minutes
May 10, 2014
Rated 4.0 out of 5.0 by Sjamajee MTB welcome !!!
I stayed over with my wife and 2 kids so as to take part at the 05/04 TD Five Boro Bike Tour. So, I came with a MTB. Staff went out of their way to find a solution to stock my bike safely for the night. They did not mind at all my taking of my bike into the room, up to the 4th floor (it must be said, the elevators are large and allow for this and my MTB was clean). This was really greatly appreciated, since originally, I had thought of leaving the bike in the parked car (which wouldn't have been practical, neither a smart decision). So, thanks to the staff for being understanding and accommodating my unusual request. I discovered I was not the only TD Five Boro Bike tour participant at the hotel, and rightfully so.
May 7, 2014
Rated 3.0 out of 5.0 by Music81 Service
We were glad to be able to stay with you, which was in the middle of everything we needed and wanted to do. The front desk staff were incredibly helpful, friendly, cheerful, and happy people. Our only complaint would be the elevator service.... We were on floor 5 and in the morning, after waiting more than 20 minutes (we had a baby in a stroller), we just picked it all up and went down the stairs... We ended up having to do this every morning..... The only other thing I'll mention is the only ice machine is also on the first floor, making for additional need to use the elevator that is way way busy, and again, you have to use the stairs..
Other than than inconvenience, we really didn't have a problem.
April 24, 2014
Rated 5.0 out of 5.0 by Davea110 Comfortable and clean with great service
Business travel, rooms are clean and well equipped, WIFI works well, and staff are very friendly and accommodating. Great location!
April 21, 2014
Rated 4.0 out of 5.0 by DheerK Great Place to stay
The front desk staff was very cooperative and helped us keep the luggage as we had reached early and the room was not ready.
The room was nice and clean. Breakfast was good
April 21, 2014
Rated 4.0 out of 5.0 by Neroli Great service
Stayed here twice in the last 6 weeks and found it convenient for Penn Station and all the sights, the staff were helpful and polite a minor problem on my second visit was sorted out quickly.
The only problem is that the breakfast area is too small for the numbers using it, but the breakfast is plentiful and varied. The rooms comfortable.
April 20, 2014
Rated 5.0 out of 5.0 by Businesstravel23 Great location, great price, great staff ...
This location is perfect for business and pleasure. The people are very helpful and accommodating. Often my plans change at the last minute and they do everything to assist me as my needs evolve.
April 14, 2014
Rated 5.0 out of 5.0 by Cuban FF Great Service/Hotel
Way better than the Wellington Hotel and much more pleasant!!! The staff was always very helpful and super nice unlike the Wellington!!!
April 13, 2014
Rated 5.0 out of 5.0 by KarenNYC777 Wonderful experience at NYC Madison Square Garden
We travel all over the world and stay in a few different hotels, but this one really won us over by SERVICE..
There were 4 of us traveling to some meetings at the UN, and then later 3 of us stayed almost 10 days at this Holiday Inn. They really cared about us. The General Manager 'Gary DeSoiza' showed us hospitality and went out of his way to make sure we were satisfied. The staff went out of their way to make us feel important and to ask if there was any thing they could do to help us.
We strongly recommend this hotel. It is close to everything- we walked to Macy's, movies, wonderful restaurants, and shopping. The metro was close by and also the train. Taxi's were easy to catch.
Service is great in this hotel!
April 11, 2014
Rated 4.0 out of 5.0 by hellobello68 Perfect stay in NYC
The hotel is at a very good location on Manhattan, only a few minutes walk from Penn station.
The rooms are in a good size and very much OK in standard.
The staff seems to be competent when it comes to checking out, splitting bills and so on but apparently they're not. I would say a bit ignorant and not so willing to help. After almost a week after checking out I still haven't recieved the amount that was supposed to have been cancelled on my credit card bill. For your own convenience make sure you present the correct credit card/cards when checking in.
April 11, 2014
Rated 5.0 out of 5.0 by Jaohin NYC or bust
Loved the Holiday Inn Express on W. 29th Street! Great value!
April 2, 2014