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Rated 4.7 out of 5 by 548 reviewers.
Rated 5.0 out of 5.0 by Lovely stay! We stayed here on the 27th December as a little treat for ourselves. Staff were very welcoming on arrival and our room was well presented and very tidy. We were pleased with the distance of the hotel to the cinema and restaurants. When we got back from our night out we went to the hotel bar and had a cocktail. They were a little on the expensive side but very nice and again lovely staff. Our sleep was comfortable; probably one of the most comfortable I've had in a hotel. The complimentary snacks in the mini bar were a nice touch too. In the morning we had a lovely breakfast. The cooked one didn't stay warm for long and could have done with having baked beans with it but we still enjoyed it. Also lots of choice if you want cereals, fruit etc. staff again were very nice and helpful. If I was to nit pick, I saw some rubbish bags in the stairwell, our room had a picture frame that had a crack in the glass and there was a stain on one of the bed cushions. Other than that I couldn't fault the hotel. Will definitely recommend it! December 31, 2013
Rated 5.0 out of 5.0 by great place to stay. we were give 1 night in this hotel as xmas present, and were disappointed we couldnt stay longer. Service and staff really friendly and helpful, room spotless, breakfast delicious and very central for shopping/evening entertainment. We would recommend a stay in this hotel very highly, you couldnt be disappointed. December 30, 2013
Rated 5.0 out of 5.0 by Wow what a find! This is a fab hotel. My only concern by recommending it so highly is we won't be able to book a room when we need to next time! December 19, 2013
Rated 4.0 out of 5.0 by Restaurant One or two issues with service with evening meal and breakfast They seemed forget us and the staff had to be reminded that we Had not been served our meals As the restaurant was not busy a bit of a concern December 16, 2013
Rated 5.0 out of 5.0 by As always .............fantastic!! Can't fault it, and will always be by No 1 choice in Newcastle. Best hotel hair dryer ever!! December 15, 2013
Rated 5.0 out of 5.0 by One of the best hotels I have visited. Excellent staff and facilities An excellent hotel highly recommendable This hotel puts you the guest on a pedestal. December 15, 2013
Rated 4.0 out of 5.0 by Fantastic Hotel, excellent service and knowledgeable staff at the front desk I was made to feel extremely welcome by friendly and knowledgeable staff at the front desk and the bar. I was offered really good advice about the local area. The room and facilities were excellent with a comfortable bed and pillows. A memorable night. My only concern and the only issue that I had was the breakfast service and the overall quality of the breakfast in the restaurant. December 14, 2013
Rated 5.0 out of 5.0 by Affordable luxury What a fabulous hotel, everyone was very friendly and helpful, the rooms were tastefully decorated and luxurious. We had a wonderful stay, loved the whole vibe of the place and will definitely return! December 14, 2013
Rated 5.0 out of 5.0 by Great hotel A weekend away treat. Despite horrible weather, had a great time. Hotel excellent, staff great and restaurant superb. Best steak I've had in many a long year. December 11, 2013
Rated 5.0 out of 5.0 by Excellent Stayed with 6 friends. Rooms were great, staff were exceptional and went beyond what was needed. Really nice feel to the place and perfect location for visiting the city centre. December 11, 2013
Rated 5.0 out of 5.0 by Excellent staff topped off a great stay Stayed at the hotel with friends last weekend. A very warm and friendly greeting started what was to be a great stay, off nicely. We checked into our very comfy, airy and spacious rooms before visiting the bar, a modern stylish area with a great atmosphere, serving the best Mojito I've had to date. They also had a great Friday night champagne offer that lots of people were taking advantage of. Unfortunately we were'nt able to eat at the hotels Marco Pierre White restaurant as it was fully booked due to the time of year I suspect but I have eaten there on a previous stay & would highly recommend it. Breakfast was excellent and an 11am check out time meant we didnt feel rushed. The car park is also an excellent amenity so centrally located in the city. On the whole a great stay and I forward to returning. Special thanks to Jenny on reception and Colleen in the bar for your excellent and warm customer service. December 11, 2013
Rated 5.0 out of 5.0 by return stay we had an issue on our visit last year and were invited back for another stay. On this occassion our stay was great, all the staff were extremely pleasent and helpfull especially the front desk staff. The hotel is in a great location and we will certainly visit again. December 8, 2013
Rated 4.0 out of 5.0 by Great hotel Super location everything you need at your doorstep. Hotel gorgeous for the price I think breakfast should be included. But would stay again if I come visit newcastle again . December 6, 2013
Rated 5.0 out of 5.0 by Great Stay I booked into the corner balcony room for my partners 30th and was delighted with the hotel. 2 glasses of bubbly and a card were left in the room as a surprise from reception and I felt this was a lovely touch. We also had dinner in the MPW restaurant and the meal was first class. All in all a great stay! December 6, 2013
Rated 5.0 out of 5.0 by Excellent high standard - Highly recommend Stayed for a night at the weekend Friendly Staff Clean High Standard Rooms Close to all the bars and restaurants Great with balcony If you want a chilled break or a night out Indigo caters for all December 5, 2013
Rated 5.0 out of 5.0 by newcastle Fab stay as usual . . Reception staff very helpful on where to go in the evening .. even helped us with our luggage as we struggled outside the hotel ..a lovely environment. And would stay here again December 5, 2013
Rated 5.0 out of 5.0 by Stay 29th November 2013 Fantastic hotel with fantastic staff, definately making a return visit to Hotel Indigo Newcastle. Would have no hesitation in recommending, beautiful room and very very clean. December 3, 2013
Rated 5.0 out of 5.0 by A great find Handy city centre location near station with car park. Usually we head out to eat when staying in a hotel. However the restaurant MPW is an excellent place to dine. Staff helpful and friendly. Will return soon. December 1, 2013
Rated 3.0 out of 5.0 by Lovely hotel Really nice hotel and a lovely meal in the restaurant ,only spoilt by being able to book on my IHG account weeks in advance and then being told at reception upon check in, they could not accept it! Even though there was a banner advert within 5 meters of the desk for the card, and even this feedback is being conducted by IHG! The receptionist was clearly embarrassed and provided complimentary drinks to our mini bar, and breakfast the following morning, to which we were great full. Overall a lovely hotel, in a nice part of the city with friendly knowledgeable staff however the booking system needs to be looked at! John and Ali. December 1, 2013
Rated 5.0 out of 5.0 by Refreshing nights sleep and good service Stayed for one night as we were going to a comedy night. We were able to leave our bags from early morning when we arrived on Saturday, which meant we had a great day in town, then on Sunday we were able to leave our bags until late afternoon which was great. The room was spotless, loved the shower, bed was great too, a bit irritated by the speaker in the bathroom until I found the switch. Some instructions would have been good but we weren't in the room that much anyway. December 1, 2013
Rated 5.0 out of 5.0 by Great location and great staff Didn't know anything about hotel as I had never been to Newcastle before. Was really pleasantly surprised. Staff were great on reception and in bar. Very professional and friendly. Would definitely recommend and will be back! November 30, 2013
Rated 5.0 out of 5.0 by Extremely helpful and friendly I really enjoyed my stay here - the staff went out of their way to be helpful and friendly. November 28, 2013
Rated 4.0 out of 5.0 by Nice hotel if you don't want sleep Hotel is decorated and furnished to a very high standard. The only disappointment with our stay was the noisy guests in rooms close to ours. No sleep from 2am to 4am and hotel staff not capable of sorting out the problem. There were 2 visits from staff to address the problem before we decided to make our own call for assistance. Our next door neighbours wake up knock on the door at 6:30am completed a memorable night, it was supposed to be their wake up not ours! November 27, 2013
Rated 3.0 out of 5.0 by Over priced We where given a corner room. Which had very poor heating & the room was very cold. Spoke to staff who did there best to get the heating to work without success. After a very cold night we where moved to another room the next day. But not offered any compensation for the inconvenience . Would not stay there again over priced of a over rated hotel. November 27, 2013
Rated 4.0 out of 5.0 by A very enjoyable stay in a superbly located hotel. The hotel room was clean and comfortable with an attractive room decor. The bed was advertised as 'king' but seemed much smaller. The movie on demand was not working and the staff/contractors were unable to correct this during our stay. The reception staff were extreemly pleasant, and helpful with local information. We were unable to book into the acclaimed restaurant unless willing to eat at 1700 or 2200 but the location of the hotel made it an easy job to find somewhere else close by. The hotel location is superb - easy to find, accessible and with shopping and restaurants close by as well as the Castle keep and Continental Market. Overall we would choose to stay here again and it was just a small number of minor-detail observations that prevented us giving this top marks. November 27, 2013
Rated 5.0 out of 5.0 by Stylish comfortable room, great location Had a really enjoyable stay at the hotel, it was a business trip for two nights. The hotel was busy but that didn't have any effect on the service, rooms were comfortable, bathroom facilities were excellent. The only thing I could say that was missing is a pair of slippers for when you get out of the shower. The bar and restaurant service was good, staff were all extremely friendly and helpful. The location of the hotel is well placed and it's a bonus to have the carpark on site with plenty of spaces. Overall a pleasant stay, would highly recommend and would definitely stay again. November 23, 2013
Rated 5.0 out of 5.0 by Brilliant brilliant, staff superb. will retun here on my next trip to Newcastel November 21, 2013
Rated 5.0 out of 5.0 by A great hotel and weekend Apart from my own ineptitude at finding the hotel in peak traffic everything about our stay was first class, friendly helpful staff, comfortable room, a good meal and a convenient location, I would not hesitate to recommend the hotel to any one visiting Newcastle November 21, 2013
Rated 5.0 out of 5.0 by Great hotel, great city centre location - Nov 2013 Our overall hotel experience was excellent. On arriving into reception the air freshener smell was noticeable and lovely, the reception area was well lit and very impressive. The staff were welcoming and extremely professional and pleasant. The decor in the room was lovely and we particularly loved the wallpaper behind the bed -= amazing effect. The location is brilliant and a very short distance to walk to shops, bars and restaurants. There was a Christmas market on at Grey's Monument and Fenwicks window was a treasure - we are feeling Christmassy already. The service at breakfast was great and the produce served was very good. Thank you Hotel Indigo for a truly memorable experience. November 21, 2013
Rated 5.0 out of 5.0 by Lovely welcoming hotel We stayed for 3 nights for a shopping and sightseeing break. From the moment we stepped through the door the staff were helpful and friendly, the hotel is clean, smart, very warm and comfortable. I wouldn't hesitate to recommend it. We used the car park which is secure. We had one small niggle about our stay, one was the steps at the front of the hotel, the receptionist dashed out to help us with our bags, however, an entrance directly from the car park into the hotel would have been a lot easier (there is a staff entrance there). November 20, 2013
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