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Rated 4.7 out of 5 by 510 reviewers.
Rated 5.0 out of 5.0 by Great break Compact, comfortable room. Excellent food. Uncompromising service. September 23, 2013
Rated 5.0 out of 5.0 by Friendliest Front office! Was there with my son to enlist him at the Newcastle University. We had a great time and the hotel is very well run. The front office staff were not only very professional, but very cheerful and ready to help anytime. What a great start of the day to talk to your FO ladies! September 22, 2013
Rated 5.0 out of 5.0 by Very welcoming & friendly staff We really enjoyed the service given by front desk staff. The overall atmosphere was very friendly. Green options on linen were also good to see. September 21, 2013
Rated 5.0 out of 5.0 by Friendly and helpful, and smart hotel Very impressed with front desk and restaurant staff, so helpful and personable. Stayed for great north run, surprised by the runners goody bag and supply of safety pins that morning, very helpful. Room as expected- hotel-like. But cleaned every day with free snacks in the fridge. Reasonably quiet on 1st floor but you can hear the plumbing through the bathroom plugs which was annoying and also the early morning restaurant activity. MPW restaurant pricey but good food. Would return or recommend. September 21, 2013
Rated 5.0 out of 5.0 by 5* hotel and 6* staff. Our stay at the Indigo was a delight from start to finish. The staff were exceptional. They were friendly, helpful and efficient. Our room was first rate and the free minibar and all the extras helped make the whole weekend very special. Although we were not able to eat in the restaurant on the first night, the receptionist suggested a good place to eat nearby. The breakfasts were very good with a choice of waitress or self service. Everything seemed to work just as it should. The location and ease of parking could not have been better. We will certainly stay there if we return to Newcastle. September 20, 2013
Rated 5.0 out of 5.0 by Great service, friendly staff - fun stay Stayed for GNR weekend, staff are all so friendly and fun. Made such a difference staying in a hotel where the staff actually chat to you and all seem happy in their jobs. We ate in the bar on the Saturday night, I initially thought the food was expensive for what we were ordering however when it arrived it was superior quality and deilcious, I don't mind paying for great food. Had a great stay, room clean and very comfortable we paid premium rates as busy weekend with GNR on but all in all we had a brilliant stay. Great location we walked everywhere we wanted to go & were delighted with our late check out arrangement which meant we could relax and stay longer. Thanks to all the team and thank you for the goody bag on the morning of the race, lovely touch. September 17, 2013
Rated 5.0 out of 5.0 by Fabulous few days Cannot recommend this hotel enough! As a wheelchair user the hotel was perfect. Staff were so helpful and I cannot thank them enough! They were all so welcoming and helpful! Fab food, super room and friendly staff. What more could you ask for? The design of the wheelchair accessible room was the best I have experienced! Can't wait to go again!!!!! September 12, 2013
Rated 5.0 out of 5.0 by Fantastic Stay Hotel is up-to-date, modern and the rooms have a slight funky edge to them. Comfortable, clean, the balcony rooms are lovely. Staff are so helpful and friendly and will do what they can to ensure your stay is the best as possible. Good location, central and 5 minutes from the train station so that was good. Would definitely recommend this hotel and would definitely return to stay. I only wish I dined in the Marco Pierre White restaurant! September 12, 2013
Rated 5.0 out of 5.0 by Brilliant hotel Very clean and well presented hotel. Great friendly staff and the beds are so comfy had the best night sleep. Thankyou September 11, 2013
Rated 5.0 out of 5.0 by Beautiful hotel.. Fantastic service.. Couldn't fault. We arrived quite a few hours early for check in, we just expected to drop our bags somewhere and go for lunch, but the lovely receptionist said our room was ready. At no extra charge we checked in. The decor of the hotel is clean and very modern. The room was a great size with everything you could possibly need. ( even a doc for I phones) so no need to bring your charger. Beautifully decorated, huge shower.. Can't fault anything.. We had breakfast in the Marco Pierre White restaurant and it was very nice. It's lovely to see good customer service. (as a customer service manager myself) its what most hotels lack. The hotel is just a 5 min walk to town with all the shops etc. Also a 10 min walk to the river. You won't be disappointed with your stay here. September 11, 2013
Rated 5.0 out of 5.0 by Great central located hotel Hotel was very good and centrally located for most locations. 2 minutes to the shops and 2 minutes to the train station. Hotel was spotless with comfortable beds. Shower was big and worked very well with controllable water heat. Breakfast both weekdays and weekend excellent. Bar was good clean and excellent choice. First time used this hotel but will not be the last time. September 11, 2013
Rated 5.0 out of 5.0 by Really great service and good value! we were visiting Newcastle for one night only and Hotel indigo was same price as most of the standard 'cheap' /'value' accommodation They surpassed all expectations with excellent customer service, attentive staff who were both very helpful and most pleasant! Breakfast was included in the price and was well worth it (most cheap alternatives did not include breakfast for the same price! September 11, 2013
Rated 5.0 out of 5.0 by Fabulous service From checking in to checking out I can confirm that the staff made me feel welcome as an individual. Whether I was relaxing/dining in the Grainger Bar/Lounge or dining in the MPW restaurant I felt comfortable and very welcome. The service in all Departments was attentive but not overpowering, a great balance. September 9, 2013
Rated 5.0 out of 5.0 by GREAT LOCATION! Everything is on the doorstep! Shopping, food and drink within 2 - 10min walk depending on what you want! Perfect weekend & lovely hotel :) September 9, 2013
Rated 4.0 out of 5.0 by Hard to use car park, helpful and happy staff Car park was interesting to get out of, even the staff said not to bother with the barcode ticket. The instuctions on the machine were very poor and misleading too. Breakfast was good, though sometimes it was a self service buffet, other days was an "order at the table" type of thing, possibly due to the time we went down, but wasn't made clear to us. First morning's tea was very poor: only put one tea bag in for a full 4-cup pot! But was ok from then on. The bed was a bit on the hard side too I suppose... Oh and a "waterfall shower" isn't really something I want, just makes you wet, doesn't have any power behind it. Staff all seemed happy and friendly (though the one male member of staff we saw at the front desk seemed a bit grumpy) All in all was very good! Just a few little things that I've noted here because I'm fussy like that. September 7, 2013
Rated 5.0 out of 5.0 by Beauitful room we stayed When we were arrive from walk short from train it excellent access .The hotel really lovely modern things ! Staffs are friendly and helpful us .we would like to back there again , September 4, 2013
Rated 5.0 out of 5.0 by Stay at Indigo Had 6 nigths at the Indigo Hotel and what a lovely experience. The staff made me extremely welcome from the reception to the room service. The restaurant exccelent With a well varied menu. I can only reccomend the Indigo and I will stay there on my Next visit to Newcastle. September 4, 2013
Rated 4.0 out of 5.0 by Excellent Customer Service I recently stayed at Hotel Indigo Newcastle, the receptionist was very welcoming on arrival, the room was lovely, clean and as I expected. During the night we were woken by the couple next door having what sounded like an argument, the man was shouting and banging on his door, this went on for some time, we phoned reception and security dealt with this immediately. I cannot fault the hotel in anyway, they have no control over the behaviour of some guests. On check out the receptionist brought up the matter before I even mentioned it and apologised, I thought that this was excellent customer service. I would recommend this hotel, and would of course stay again!!!! September 3, 2013
Rated 5.0 out of 5.0 by Welcoming and helpful staff,comfortable surroundings. Enjoyed a relaxing and refreshing two day break with The Hotel Indigo. Found the hotel easily from the train station and on arrival were welcomed by fantastic,friendly and energetic staff. Our room was gorgeous and very comfortable, decorated to a very high standard. Our rate included breakfast which again was delicious and cooked to order. Also the Marco Pierre White restaurant which we visited for dinner on our second evening was just fantastic, best fillet steak I have ever tasted! The hotel is well situated to local amenities and staff are knowledgeable and helpful about where to visit. All in all we had a five star experience at The Hotel Indigo! August 30, 2013
Rated 5.0 out of 5.0 by Fantastic service The best bits ..............First class location. Excelent eager staff. Superbly appointed. Extremely clean. Verry efficient elevators i.e no waiting around. Convenient parking. If I were to be critical.............The bed is very high up, not as big as our King size. The room looks bigger on the photo. Breakfast was superb and my 4 soft boiled eggs were just so. My small niggles are just that as a one night stay over turned into a two nighter !! We will go back again .!! August 30, 2013
Rated 5.0 out of 5.0 by Great weekend break Room was clean,room service very good. Liked the idea of phoning up the room before bringing up the breakfast Friendly staff and liked the way you can choose from either the bar or restaurant menu Would definitely use again August 29, 2013
Rated 5.0 out of 5.0 by Excellent Hotel 2 Night Stay On arriving the receptionist was excellent smiling and happy.The rooms were clean, roomy with excellent facilities . Fantastic bathroom. We had booked into 2 rooms 1 double and 1 twin both were of good standard .On booking requested quite area rooms, we were allocated 4th Floor at the back did not hear any noise. Breakfast had a good selection,with polite staff serving. Same girl with black hair, checked us out, still that happy smiling face. Well Done August 29, 2013
Rated 5.0 out of 5.0 by Excellent Newcastle hotel A fresh and crisp room and helpful,without being overbearing, staff makes this hotel a pleasure to stay in. Bar prices on the expensive side but worth it for the surroundings. August 28, 2013
Rated 4.0 out of 5.0 by Almost perfect stay but avoid the car park & breakfast if you can The hotel is exceptionally well presented, has perfectly comfortable rooms, brilliant bathrooms and really great staff. It was very busy during my stay but bar staff were cool and calm and made sure everyone was looked after. A couple of things to watch out for: they allow non-residents to use the small car park which is already expensive at £12/day. This means that you can spend some time just sitting and waiting for a customer to leave so that you can find a space - considering how busy this hotel was this policy seems geared to them making a profit not providing a convenient service to paying hotel guests. Also the breakfast was possibly the most disappointing element...it was promoted at check-in for a pre-booking discount of £12/pp. However it was very poorly managed - I arrived 40 minutes before it was due to close and the maitre d' said that "Everyone has arrived at once and you will have to wait" - no apology or offer of a coffee while I waited. They also failed to operate a queuing system and just called "Whoever is next" when a table was free. The staff in the breakfast restaurant were unapproachable and stressed - this was a real disappointment when my expectations had been raised by the front desk staff and bar staff the night before. August 28, 2013
Rated 5.0 out of 5.0 Another fab stay I think I've said this before in previous reviews but it's like coming home to stay as a long lost relative. Made to feel so at home and welcomed with open arms - literally! The room was exceptionally clean, bed comfortable and free WiFi was very useful. FIzz Friday still the best value in town. Breakfast has changed to buffet style but hasn't suffered in quality. Thanks again to everyone at Hotel Indigo Newcastle. August 28, 2013
Rated 5.0 out of 5.0 by top hotel staff excellent everyone so polite and welcoming. rooms fab breakfast wonderful, came with a group of friends, 12 of us in total and we would all recomend this hotel,well done to you all. August 27, 2013
Rated 5.0 out of 5.0 by Lovely staff Great stay , loved everything about the hotel good breakfast lovely restaurant great welcoming staff. Room itself was great but really must say the bed was just not big enough. August 26, 2013
Rated 5.0 out of 5.0 by excellent hotel ticks all the boxes Lovely hotel great location just 5 mins from station and shops. really frendly and helpful staff . We were lucky enough to check in early. very large room and tv fantastic walk in shower. Everywhere spotlessly clean and the breakfast excellent with table service if you wanted. Would definately recommend and will stay there when we go to Newcastle again August 25, 2013
Rated 5.0 out of 5.0 by brilliant First class from start to finish. Hope to see you soon m August 25, 2013
Rated 4.0 out of 5.0 by Friendly but noisy Enjoyed our stay at the Hotel Indigo. A little noisy for our tastes over the weekend though. Standard of service by all hotel staff was very good - they were all very helpful and extremely friendly. Rooms not overly big, but very comfortable and bathroom/shower excellent. Only one snag - the complimentary kindle (a good idea) had no charging cable. Despite asking for one to be put in the room 3 times, it never materialised. So despite being quite a trendy and good feature, was useless as it couldn't be used! Good job I had taken my own with me! Breakfasts were excellent and good value for the package price we paid. August 23, 2013
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