Rated 4.7 out of 5 by 405
Rated 3.0 out of 5.0 by Frosty67 Over priced
We where given a corner room. Which had very poor heating & the room was very cold. Spoke to staff who did there best to get the heating to work without success.
After a very cold night we where moved to another room the next day. But not offered any compensation for the inconvenience .
Would not stay there again over priced of a over rated hotel.
November 27, 2013
Rated 4.0 out of 5.0 by Dunkster A very enjoyable stay in a superbly located hotel.
The hotel room was clean and comfortable with an attractive room decor.
The bed was advertised as 'king' but seemed much smaller. The movie on demand was not working and the staff/contractors were unable to correct this during our stay.
The reception staff were extreemly pleasant, and helpful with local information.
We were unable to book into the acclaimed restaurant unless willing to eat at 1700 or 2200 but the location of the hotel made it an easy job to find somewhere else close by.
The hotel location is superb - easy to find, accessible and with shopping and restaurants close by as well as the Castle keep and Continental Market.
Overall we would choose to stay here again and it was just a small number of minor-detail observations that prevented us giving this top marks.
November 27, 2013
Rated 5.0 out of 5.0 by Bevlaa Stylish comfortable room, great location
Had a really enjoyable stay at the hotel, it was a business trip for two nights. The hotel was busy but that didn't have any effect on the service, rooms were comfortable, bathroom facilities were excellent. The only thing I could say that was missing is a pair of slippers for when you get out of the shower. The bar and restaurant service was good, staff were all extremely friendly and helpful. The location of the hotel is well placed and it's a bonus to have the carpark on site with plenty of spaces.
Overall a pleasant stay, would highly recommend and would definitely stay again.
November 23, 2013
Rated 5.0 out of 5.0 by Kjell12 Brilliant
brilliant, staff superb. will retun here on my next trip to Newcastel
November 21, 2013
Rated 5.0 out of 5.0 by Ann37 A great hotel and weekend
Apart from my own ineptitude at finding the hotel in peak traffic everything about our stay was first class, friendly helpful staff, comfortable room, a good meal and a convenient location, I would not hesitate to recommend the hotel to any one visiting Newcastle
November 21, 2013
Rated 5.0 out of 5.0 by Spratt85 Great hotel, great city centre location - Nov 2013
Our overall hotel experience was excellent. On arriving into reception the air freshener smell was noticeable and lovely, the reception area was well lit and very impressive. The staff were welcoming and extremely professional and pleasant.
The decor in the room was lovely and we particularly loved the wallpaper behind the bed -= amazing effect.
The location is brilliant and a very short distance to walk to shops, bars and restaurants.
There was a Christmas market on at Grey's Monument and Fenwicks window was a treasure - we are feeling Christmassy already.
The service at breakfast was great and the produce served was very good. Thank you Hotel Indigo for a truly memorable experience.
November 21, 2013
Rated 5.0 out of 5.0 by Jally Lovely welcoming hotel
We stayed for 3 nights for a shopping and sightseeing break. From the moment we stepped through the door the staff were helpful and friendly, the hotel is clean, smart, very warm and comfortable. I wouldn't hesitate to recommend it.
We used the car park which is secure.
We had one small niggle about our stay, one was the steps at the front of the hotel, the receptionist dashed out to help us with our bags, however, an entrance directly from the car park into the hotel would have been a lot easier (there is a staff entrance there).
November 20, 2013
Rated 5.0 out of 5.0 by Ryan85 Don't go anywhere else.
You will find everything you're looking for here and more. I travel down to Newcastle regularly with work and have been staying at the Indigo for almost 2 years now and it has never failed to be a cut above the rest.
Yes, the rooms are excellent, the services in the rooms are excellent, the restaurant is excellent (breakfast is particularly good) but what makes the place a cut above the rest is the staff. Always friendly and welcoming they're the defining feature of this hotel, can't speak highly enough of them and are always willing to (pardon the pun) go the extra mile.
Keep it up and I'll keep coming!
November 19, 2013
Rated 4.0 out of 5.0 by BelfastGirl Treat yourself to a visit
Found Hotel Indigo via Tripadvisor and was impressed by traveller reviews. Particularly liked the location and loved the style of the hotel so booked it for a leisure weekend for my husband and I. We were not disappointed. The staff were so welcoming and friendly. The only reason that I've rated Staff and Service as good and not excellent is because of a niggle with breakfast service on the Sunday morning. The volume of guests seemed to totally overwhelm the dining room and kitchen with a significant wait for an available table and once seated, a large queue for the hot breakfast buffet, the demands of which the kitchen just could not seem to keep up with. Apart from that I have only good things to say about Hotel Indigo. Public areas have a great buzz and atmosphere unlike many hotel bars / lounges where there is no incentive to spend time as they are just so dull. We would definitely stay again and wouldn't hesitate to recommend Hotel Indigo to others.
November 19, 2013
Rated 5.0 out of 5.0 by Cazbar Very comfy beds
Lovely hotel, close enough to the station but not too close like some other hotels. Very modern, clean rooms with a huge bed. Free mini bar with soft drinks and refreshments. The only downside is that the bar prices are very expensive - however this appears to be the norm these days unfortunately!
November 19, 2013
Rated 5.0 out of 5.0 by martinez89 Very nice stay!
Had a lovely few days in the indigo hotel, the room was wonderful, bed was very comfortable, and the overall experience with this hotel was fantastic! A little pricey! But I guess you get what you pay for! Would definitely recommend, and would 100% stay here again!
November 17, 2013
Rated 5.0 out of 5.0 by McGaheyBoy Really good Will return
Only stayed 1 night to celebrate my birthday. Arrived late afternoon on a Friday. Hotel bar and restaurant had a real buzz about it. My job takes me to many hotels in Manchester and London and I haven't experienced anything close.
Room was excellent, and was very quiet. Had breakfast but didn't eat in the Marco Pierre White restaurant. We just wanted to wander round the city centre which is very close by. Breakfast was good and great value as it was only £10 on the room rate.
All staff were friendly and helpful. A nice escape for a night and only a couple of hours or so drive from Edinburgh area. I can say for sure we will be returning.
November 15, 2013
Rated 5.0 out of 5.0 by Denise48 Great service fantastic
Myself and 3sisters come to Newcastle every November to celebrate our late mothers birthday and for the last 2years we have stayed at the hotel indigo we love it would not stay anywhere else it's central for the train station near the shops . The hotel is so warm and friendly staff are lovely ,I wouldn't stay anywhere else best hotel out great.
November 14, 2013
Rated 5.0 out of 5.0 by Gtillier Excellent hotel!
I have stayed in many hotels around Europe and this is one of the best. Great room, superb restaurant and really friendly staff.
November 12, 2013
Rated 5.0 out of 5.0 by joanne123 very helpful and pleasant staff
room was very nice and very well decorated - very unusual. extremely clean and well maintained.
the staff on reception were very pleasant and very helpful
staff at breakfast were very nice but not enough room in dining area to sit so we had to sit at a low table which was difficult to eat food.
The staff did do everything possible to make this a great experience- would definitely come back
November 7, 2013
Rated 5.0 out of 5.0 by Debs367 Perfect, perfect, perfect and did I mention....PERFECT!!!
Had friends from Cheshire for the weeekend and have stayed at Hotel Indigo before myself but they hadn't and were more than impressed! Room was clean and the staff are extremley attentive. All 6 of us ate in the restaurant on the evening and all steaks were cooked perfectly. Breakfast was lovely with staff clearing constantly. Would highly recommend this hotel
November 7, 2013
Rated 5.0 out of 5.0 by Po1258 Friendly and welcoming staff
Bed, room and location all very good but the friendliness and warmth of the staff were excellent. Made our stay!
November 6, 2013
Rated 5.0 out of 5.0 by LeroyandD Welcoming, fun and fresh
From check in to returning home and receiving a message from front desk, our stay was fantastic. Brilliant staff and customer service, lots of personal touches, excellent food and a lovely modern room. I would highly recommend the hotel and would love to stay and dine there again. 5*!!!
November 4, 2013
Rated 5.0 out of 5.0 by AlGonzo Getting to Know Newcastle
The Hotel Indigo made a perfect base for our two night stay visiting our son at uni, being so close to Central metro station, walking around the city centre and down to the quay to look around and off course visiting the brilliant shopping centre. The room was comfortable, quiet and stylish. We very much enjoyed eating in the Marco Pierre White restaurant one night. And best of all, the staff were very friendly and helpful, thank you.
November 1, 2013
Rated 3.0 out of 5.0 by sekrap nice room design. for disabled guests.
only picked the hotel due to its location in the city next door to the assembly rooms in which we were attending a function, unforturnatly on entering to room i found it was for disabled persons in which wasn't to our liking and very disappointed. i did inform the male receptonist of my concern but never recieved any response, if this is the norm for hotel guests i'm very concerned for other guests. other than that situation is a nice upto date hotel.
October 31, 2013
Rated 5.0 out of 5.0 by James4014 Superb Experience
I recently stayed in the Indigo in Newcastle. This is one of the best hotels I have had the pleasure to stay in for quite some time. There are too many nice touches to list but the complimentary mini bar was a definite high light.
The food was great, the rooms were extremely clean and the staff couldn't of been more helpful.
I have already booked two more stays for later this month!
October 30, 2013
Rated 5.0 out of 5.0 by John5000 Fantastic Hotel
What an amazing hotel - fantastic rooms, one of the most comfortable beds I have ever slept in, friendly professional staff and in a central location with a car park - what more could you ask for!! Will definitely use again next time I am in Newcastle.
October 29, 2013
Rated 5.0 out of 5.0 by ClaireJason Awesome experience
I had to go to Newcastle to deal with some urgent family business. Booked hotel last minute and was lucky to get an adjoining room for my daughter.
Staff were exceptional - very pleasant, welcoming and accommodating. Reception staff made check in quick and easy.. Bar staff and restaurant staff were pleasant and quick to attend to us after a long journey.
Ordered room service which was very quick.
Complimentary mini bar was a nice bonus.
Room was immaculate and in very good condition.
Will most definitely be booking again.
October 24, 2013
Rated 5.0 out of 5.0 by Munro100 A Fantastic Boutique Hotel
I had a great stay at this hotel as part of the fantastic points break promotion. The customer service was fantastic and the room was superb.The location is very central too.
I will definitely stay in this hotel again the next time I am in Newcastle.
October 20, 2013
Rated 5.0 out of 5.0 by francis25 service
I had difficulty locating hotel but Shann spoke to me on telephone and came out to meet me and direct direct me. She also took my luggage in hand. I have nothing but praise for her and also the rest of the staff. Restaurant service was a bit slow but the food was good.Will definatly stay again. Thank you for a lovely weekend.
October 18, 2013
Rated 5.0 out of 5.0 by LauraLeigh1988 Anniversary Weekend
My partner and I stayed at Hotel Indigo Newcastle last weekend, and we didn't want to leave!
Everything was perfect from the minute we checked in. The staff were very polite and helpful, and would do anything for you. When we got to our balcony room on the 4th floor, it was lovely to find two little cakes on a large plate with "Happy Anniversary" written in chocolate around it, and a card from the staff (which wasn't just a generic card, it was hand-written with our names in it!)
The room was spotless, and was so impressive. There were even speakers in the bathroom so you could listen to the TV while you were in the shower! There were lots of little extras you could use like iron and ironing board, hairdryer, dressing gown and slippers, ipod dock etc. We also made use of the mini-bar which was stocked with soft drinks, snacks and wine (these were complimentary).
After a few drinks around town, we decided to come back to the hotel early for a drink. The hotel was just so nice, we didn't want to waste it!
I would definitely stay here again, I was so sad to leave! Brilliant hotel and staff.
October 17, 2013
Rated 5.0 out of 5.0 by Roosties Extremely lovely staff
A great stay. Welcomed from getting out of the car. Staff couldn't do enough to assist. This is a big plus with city centre hotels and sets them apart from others. Well done.
October 16, 2013
Rated 5.0 out of 5.0 12/10/2013
Amazing experience, dinner and breakfast was awsome, only question was that a king size bed ?
October 16, 2013
Rated 4.0 out of 5.0 by Cook1 Modern and clean
Hotel is nice and clean. Modern fresh design - not sure about wooden floor in room? Bathroom clean and warm but monsoon shower not very powerful. Nice touch to have dressing gowns, iron and hair drier in room. I was looking forward to the free minibar but it turned out to be two cans of pop and a packet of crips! Breakfast was lovely and relaxing with loads of choice. We ate in the restaurant for dinner and that was very good quality with excellent service. I booked in advance so the rate was excellent for the quality of the hotel.
October 16, 2013
Rated 5.0 out of 5.0 by Gills A superb hotel
From the minute we stepped into the hotel we received 5 star attention, facilities and service.
We loved our 2 day stay here.
October 15, 2013