Rated 4.7 out of 5 by 292
Rated 5.0 out of 5.0 by Colin23 Midweek stay via work
I stayed in this hotel as I was a guest of a local company who were hosting a supplier night meal. Having stayed in most hotels in Newcastle as well as also providing accommodation for visiting customers to my Company I have to say I was a little apprehensive about staying here as I hadn’t heard of the hotel before.
Once I entered the hotel my fears were removed within minutes as the hotel is clean, well presented and a very warm greeting meets you as soon as you arrive at the reception.
My room was on the first floor above the bar/restaurant facing the stage door of the O2 academy, this being honest probably isn’t the quietest section of the hotel as the early part of the evening the street outside was full of screaming teenage girls flocking to the stage door autograph hunting from the live act that night. There was also quite a bit of noise from the supplier dinner downstairs, however to be fair I was contributing to the noise in the earlier part of the evening.
The meal we were served in the restaurant was first class, estimating the number in our party as being in the region of seventy five people each the courses were served well, table for table with no usual one table being last. The food itself was excellent the steak I had was an excellent cut of meat and cooked to my exact requirements.
The room was well presented, with good facilities. As with every hotel if you want to be hyper critical you can always find room for improvement. My room the basin tap was a little loose and the tea coffee facilities are in the wardrobe so you have to set the tray up next to a plug – no real hardship. The mini bar has no alcohol in it but the brings, bar of chocolate and crisps are all free so no complaints there, as after a hard days work sometimes its good to get a nice cup of tea/coffee and a biscuit and the laptop boots up. Speaking of which free WIFI in all areas of the hotel just select the hotspot and off you go.
Breakfast is cheaper if you book on checking in, being honest not the biggest or best I have had for the best part of £16, but what you get is decent quality. I never got to really see the entire hotel as it was a business trip, ideally I would have liked to try out the leisure/fitness room etc as Hotel Indigo may be a new option for my company going forward as we host our own Customers, contacts etc.
In summary worth a visit.
April 18, 2013
Rated 5.0 out of 5.0 by CarrickBoy Don't stay anywhere else :-)
Fantastic experience at this very modern, beautifully designed and finished hotel which is within 3 minutes walk of Central Station. Staff are extremely pleasant, courteous and attentive. Fantastic, relaxing, luxurious lounge area.
Room was spotless with ultra-modern bathroom. Free use of fridge stock a pleasant bonus !
The only reason you shouldn't stay here is if it's fully booked ! AH
April 14, 2013
Rated 5.0 out of 5.0 by Jeff2345 Very comfortable, stylish hotel - great breakfast too!
A real gem of a hotel. I stayed for seven nights (my maximum tolerance in a hotel is usually 3 nights) and enjoyed every night. Also a great location
April 14, 2013
Rated 5.0 out of 5.0 by MikeHawk It's the staff that make it
Modern hotel with interesting decor - colour co-ordinated rooms with a photo of a local architectural feature covering the whole wall behind the bed. Extra to normal hotel room facilities were lights in the wardrobes, and free mini-bar contents - limited to two cans of soft drinks, a Kit-Kat and a packet of crisps (though suitably upmarket Tyrrell's), but replenished daily. No bath in our room, but a large walk-in shower with both an overhead monsoon head and a hand-held spray.
Excellent breakfast - interesting selection of accompaniments to the usual bowls of grapefruit / orange / melon - e.g. red berries compote, figs & pistachios. Variety of cold meats & cheeses for continental, or a range of cooked-to-order dishes - including smoked haddock, which was not on the breakfast menu, but which they were happy to provide when asked.
This helpful attitude pervades the whole hotel, as it should in any establishment, but often does not. All the Indigo staff were wonderfully friendly, and clearly enjoy their work, creating a relaxed atmosphere while maintaining the staff-client relationship.
Our only problem was with the underground car park. Close pillar spacing means that the marked bays seem designed exclusively for Minis. Manoeuvring even a medium-sized car into a slot is a challenge. The open-air section above has somewhat wider slots, but the barrier mechanism is unreliable. During a 4-night stay, it rejected my key-card several times. The friendly receptionists happily re-programmed it, but that should have been unnecessary.
This minor annoyance, however, did not spoil a most enjoyable stay. We are now intrigued to discover whether the staff at other Indigo hotels are as friendly, helpful and happy as those at Newcastle.
April 13, 2013
Rated 5.0 out of 5.0 by bobthestag best staff i have ever encounted in a hotel
the heading says it all.... utter top class proffesionalism by all members of staff in all depts. they really must hand pick these guys and strive to keep them. this always makes for a good stay.
we stayed the weekend of 5th to 7th april 2013 and had a club room with a few freebies in the mini bar and a balcony overlooking newcastle.
the bar area is so relaxed its unreal. really good selection of beers and cocktails prepared by the boys behind the bar who can actually make a good cocktail. the 2 young girls who worked the floor with such grace beyond their years were so polite and could actually hold a civilised conversation unlike most you encounter in hotel bars. my favorite beer was the local grainger ale which at £5 a bottle was a tad dear but to be honest it was worth it.
if you want to eat in marco pierre white's steakhouse make sure you book weeks in advance if you can as it gets fully booked quickly as we found out. never mind, had a lovely chinese in hui hui.
i will come back to this hotel at the drop of a hat. we really took to newcastle and the people on our first visit to the city and a lot of the thanks must go to this hotel and the staff. i wish i had got a few of their names as i would have praised them personnally
April 13, 2013
Rated 5.0 out of 5.0 by jill79 best hotel i have ever stayed in
excellent in every way, perfect location for the metroradoi arena. icing on the cake a complimentary mini bar.
April 11, 2013
Rated 4.0 out of 5.0 by TheHappyTraveller Great location and service
Staff were extremely efficient and friendly. Bonus was an upgraded room which we hadn't expected and it was lovely. Hotel was in a great location - easy to walk to many attractions, ideally placed for what we wanted to do and so close to the station. I thought there would have been much more noise from the revellers in the street but it wasn't bad at all, possibly being on the top floor helped. The only downside was the cooked breakfast which wasn't quite the quality it could have been but it was ok. The restaurant looks a little tired but certainly not shabby.
I would definitely use this hotel again but I don't want to recommend it as it might get too busy for me to get back in :-)
April 8, 2013
Rated 4.0 out of 5.0 by ffcphone Great location.
Beware car park is open to public and not reserved for hotel guests. Also lower car park level spaces contain pillars making many spaces awkward or inaccessible.
Staff very friendly and helpful. Room good and clean. Nice city view.
15 mins walk from Gateside Quays, Tyne and Millennium Bridges. 5 mins walk from restaurant areas. 3 mins walk from O2 Academy.
Marco Pierre White restaurant nice too.
April 7, 2013
Rated 5.0 out of 5.0 by Stu127 March 2013
Very good hotel for the ICH Group but the extremely friendly and helpful staff, especially Jamie, made the stay for us. A good evening out at the local comedy club mixed in and definitely using this hotel again when in Newcastle.
April 1, 2013
Rated 4.0 out of 5.0 Great hotel in centre of Newcastle
Nice hotel in centre of Newcastle , 2 minute walk from train station . Reception staff really friendly and helpful . Restaurant very good ,Marco Pierre white , felt a little bit like a hotel restaurant in decor and feel but staff and food made up for that ,both excellent , a little bit on expensive side but exactly what expected.
March 29, 2013
Rated 5.0 out of 5.0 by Lindy39 Friendly staff and excellent service!
A quirky boutique hotel with a great location right in the heart of the city. The hotel staff are extremely friendly and helpful and go out of their way to help. Dinner in the Marco Pierre White restaurant is a must, but beware the portion sizes as they are very generous!
All in all this was the perfect place for our weekend break and would definitely recommend a visit!
March 29, 2013
Rated 4.0 out of 5.0 by westlife Good decor, great staff
Nice decor, not in the best part of Newcastle. Staff were exceptional, but the bed was very uncomfortable and the floor had not been swept. Overall good experience down to the staff.
March 28, 2013
Rated 5.0 out of 5.0 by davidsc103 Excellent service
I've stayed at the Hotel Indigo in Newcastle quite a few times now - mainly because of the service from the front desk staff. They are great. The location is also good - handy for the Metro and for restaurants. The fitness room is good too.
March 25, 2013
Rated 4.0 out of 5.0 by Snivek Very comfortable hotel and great location
Second stay at this hotel, stayed Friday and Saturday evening. Staff at the hotel are very friendly and helpful. Ate at the Pierre Marco White Steak House in the hotel and this was absolutely first class, both service and quality. My only disappointment was that I had a room straight opposite the lifts, which was quite noisy during the early hours of the morning with the younger revelers returning from their night out. I was also disappointed that being a Priority Club Gold Member, I was not afforded a room upgrade. This will not put me off though as I have booked 2 nights again in April, when the Toon play our neighbors. Maybe I will get the room upgrade this time.
Overall though this is a great hotel for a few nights stay in the center of Newcastle.
March 20, 2013
Rated 5.0 out of 5.0 by chrismmm great hotel and perfect location for a night out on the town
we stayed at the hotel indigo for a stag night. the location of the hotel was perfect for the night life of newcastle. cant really fault anything the rooms were great and spotless clean and the staff were excellent. i would definitely recommend the indigo and definitely stay here again.
March 20, 2013
Rated 5.0 out of 5.0 by Angie15 Beautiful Hotel and Excellent service
Just had an overnight stay at the Indigo and have to say it was brilliant. All staff were excellent but the front desk staff excelled. Rooms were gorgeous and very tastefully decorated. Breakfast was also very enjoyable. Also hotel in a fab location to explore Newcastle. I would have no hesitation in recommending it to anyone.
March 18, 2013
Rated 5.0 out of 5.0 by MrShore Excellent Service (with a smile)
Fantastic hotel where excellent service is accompanied with a smile. Location is a nightmare if driving however brilliant for exploring the city.
March 11, 2013
Rated 5.0 out of 5.0 by garethm Perfect stay
I like the Indigo brand but the key thing that was perfect here was the quality of the staff, fantastic all the way through.
March 11, 2013
Rated 5.0 out of 5.0 by Rosie57 Great service (and the place is fab too!)
Good location for us (station/uni) and very comfortable and interesting room, but what really makes the place is the staff - friendly welcome at the front desk and attentive unobtrusive service at breakfast. Breakfast inclusive is very good value for a superb meal. Overall attitude of happy staff enjoying delivering great service.
March 8, 2013
Rated 4.0 out of 5.0 Friendly staff, nice new room... Great food
staying in Newcastle due to work every month i will come back next month for sure :-)
March 7, 2013
Rated 5.0 out of 5.0 by Sonjee Cosy Friendly Professional
For a business trip, nothing can quickly make or break the experience than ones hotel stay, here youstart and end your day. Staying at the Indigo in Newcastle paves the way for that positive experience. Every staff member is warm and friendly without sacrificing professionalism. The rooms are comfortable and amply provided with your most immediate needs. When you encounter a problem and let the hotel know, they take immediateaction. I would come back here anytime, and have been recommending it to colleagues.
March 7, 2013
Rated 5.0 out of 5.0 by delidebra67 Another lovely stay
Have stayed here a few times before and was not disappointed again. The hotel was full as a wedding party was staying there and it was a little manic at check in but this did not spoil any part of our stay. We ate at the Marco Pierre White restaurant and the food was gorgeous. Have already booked our next stay in April.
March 3, 2013
Rated 4.0 out of 5.0 by sharon77 excellent staff and warm welcome
we stayed here for just one nigh for our friends 50th, but would definitely come back to this lovely hotel. The rooms are designed impeccable and the breakfast tasted great. The staff especially Steph were hardworking and very friendly to talk to.This makes a huge impression on the customer's view of a "quality" hotel. Well done Indigo!
March 2, 2013
Rated 4.0 out of 5.0 by CLW22 Excellent hotel but difficult to use restaurant
This is a great hotel with a good location. Very friendly staff who were very helpful when I made the booking which was some weeks before our stay. Hence I was a bit disappointed to find that no one thought to mention or suggest we should book a table in steak house restaurant at the time I booked the room as evidently it gets booked up in advance. We were unable to eat there on the night of our stay, which was disappointing. I could easily have booked a tabel when booking the room if the staff had suggested it. We opted to take room service in our room in the end as after a long journey didn't feel like venturing far. The food was very good, but the room had no table or chairs so we ended up eating our dinner with plates balanced on the corner of the bed. Not very comfortable! Would stay there again, but hope this will help others plan ahead.
March 1, 2013
Rated 5.0 out of 5.0 by MDLulova excellent place to be when away from home
I am commuting and spend at least two nights a week in the hotel.
It is great to feel at home here.
The personnel is brilliant always smiley, extremely helpful and never hesitant to go an extra mile just to make visitors happy.
The rooms are well set, clean and comfortable.
What more could one wish for?
February 26, 2013
Rated 5.0 out of 5.0 by megjake1 fantastic hotel
Great hotel fantastic location 5 mins walk from train station.Wonderfull friendly staff.Large rooms very modern luxurious bathrooms.Cant fault this hotel one of the best hotels ive ever stayed in.Will be back again very soon.
February 22, 2013
Rated 5.0 out of 5.0 by fatlad99 Great Stay
I stay here everyweek - Staff are very friendly and helpful. Restaurant good, breakfast great, bar has nice ambience. Rooms lovely and mini bar approach is refreshingly generous! Best hotel in Newcastle city centre!
February 21, 2013
Rated 5.0 out of 5.0 by Lotfrogus6167 Great food
First class food cooked well and served with a smile what more could you want
February 17, 2013
Rated 5.0 out of 5.0 by Coatesy Well done Indigo. You have it spot on!
I'm from the area, but have moved away and rather than stay with friends when I visit, I like to treat myself to a nice hotel. Previously I've stayed in the large hotel on the Gateshead side of the river but thought I'd try something new. I'm glad I did. Indigo is so much better. It has an atmosphere for a start! A good atmosphere. Really good. The staff are just lovely, friendly and helpful. The hotel is smack bang in the middle of the action, but tucked away in a side street so there's really no noise at all. The rooms are big and very clean, tidy and fresh with really cool decor. Breakfast is delicious and although I didn't eat dinner in the restaurant, I did have room service one evening, which was fine but pricey, but there's a city full of restaurants out there (I was just being lazy). The bathrooms (well shower rooms) are big and bright and the towels, oh the towels! Don't you hate it when all you get is a small, rough towel that you can't wrap yourself in? Not here. Large, fluffy bath sheets. And freezing cold water from the tap straight away. It's the little things! Anyway, there's no reason to stay anywhere else really. Congratulations to the staff and management. I'll see you again soon! :-)
February 13, 2013
Rated 5.0 out of 5.0 Newcastle is a great place and the Hotel Indigo was a good place to stay.
A great modern hotel, in the heart of the city, super re-vamp of a building that otherwise would remain un-noticed.
loved the digital wall paper - seriously brill, the general decor was equally as good and we enjoyed the free fridge bar too. Staff were excellent and very helpful. Car parking was easy and good value for money.
Would be difficult to criticise and we wouldn't hesitate to go back - indeed we hope to. Everyone who has seen our photo's was impressed.
February 11, 2013