Rated 4.3 out of 5 by 182
Rated 4.0 out of 5.0 by estherBB Near to Metro and spacious room
Stayed 4 nights there while helping my daughter to settle-in in Newcastle U.
The Metro is a 5mins walk which is great as the nearest shops or restaurants are 15mins walk away.
The hotel is clean and appear to be relatively new. The housekeeping was not thorough in replenishing all the amenities. In the mornings, there was a lot of noise (doors banging, luggage being dread along the corridor, sounds like beds being lifted??!....)
We would come back again when we visit our daughter next year mainly for the location and the good size room.
25 September 2014
Rated 1.0 out of 5.0 by OAM229 Not Recommended
Being an ihg member for four years, this the worest holiday inn i have been ever.
19 September 2014
Rated 3.0 out of 5.0 by LadyG3 Not expecting a night club at the Hotel!
I arrived to a club night in full swing. I had about 2 hours prep work to get though for the morning so was offered a room in the quiet part of the Hotel - it wasn't. To add to this I was awoken several times during the night due to noise from an air vent and pipes. Breakfast looked good but was VERY bland and as a coffee drinker who enjoys a morning pot - there was no individual coffee pots on the table - just luke warm top ups. Staff were pleasant enough. So, all in all for what was on offer it was pretty expensive and I have stayed in much better for less. I will look elsewhere the next time I stay in Newcastle.
17 September 2014
Rated 4.0 out of 5.0 by Petal30 Short stay
Enjoyable weekend break visiting friends in Jesmond area? Hotel conviently located with metro station a couple of minutes away. Hotel staff all very plea sent and helpful. Good choices for breakfast.
17 September 2014
Rated 4.0 out of 5.0 by Nyamaropa Comfortable bed and great service
Good example of a Holiday Inn. Will happily use again if I am in the area.
17 September 2014
Rated 5.0 out of 5.0 by jf2205 Unexpected Gem in Central Newcastle
This wasn't my first choice when looking for accommodation during a recent stay in Newcastle; however I felt like a home away from home. Very tranquil surroundings; hotel room spotless and a bath!. Adjoining restaurant serves gluten free vegan food.
I was welcomed as an IHG club member and i really appreciated the map of Dean Park outlying a post work 4 mile walk/run.
16 September 2014
Rated 5.0 out of 5.0 by Selhurst Excellent place for Newcastle
Great place to stay for visiting Newcastle. Easy walk into centre, but quiet location an free parking
11 September 2014
Rated 4.0 out of 5.0 by Templef Not as good as our other visits
We have stayed at the Holiday Inn Jesmond three times and on both other occasions it was much better. I rang up the hotel in advance to ask for a specific room and we were told that it was unavailable but we would be put in one with the exact same layout as we were travelling with a toddler. Of course, on arrival at the room, it was not the same. My husband went to reception and although the staff were rather dismissive, after lots of persuasion, they said they'd move us to the room we wanted the next morning. The next morning, we went to reception to asked to be moved, to be told (I think by the reception supervisor) that the room we wanted was reserved for someone else and we couldn't move. Finally, on our last night, I checked with the same reception supervisor to see if we could stay another night. We were told that there were no rooms available. I got back to the room and looked on line and there were rooms available. We decided not to give the Holiday Inn our further custom for the additional night as were weren't too pleased. We love the hotel, location and it just seemed that this time, the hotel was being over run by weddings or stag nights (which the hotel says it doesn't host but I met someone at breakfast who said they were on a stag night) and none of the staff seemed that bothered by their other guests. I will be back, but only if I can make sure that we can get the room we requested.
06 September 2014
Rated 5.0 out of 5.0 by Gillian2798 Great Experience
My whole family thoroughly enjoyed staying here, the Staff were excellent and helped with any questions where to go to visit, eat and were totally understanding with my elderly father who used a mobility scooter. We hopefully be visiting here again next year.
02 September 2014
Rated 5.0 out of 5.0 by DGJC Hotel and room very clean and staff very helpful
We always stay in at least 4 star accommodation but having never stayed in a Holiday Inn before we were a little apprehensive as to what to expect. However from the moment we parked the car in the onsite car park we were delighted with the hotel, our accommodation and the staff. In fact some other well know 4/5 star hotel chains could take some lessons from the Holiday Inn. We will certainly look for Holiday Inns on our next holiday.
17 August 2014
Rated 5.0 out of 5.0 by Tayzyboy Business trip
Great hotel, though rather expensive compared with others in the area (jesmond).
very good onsite italian/english food.
15 August 2014
Rated 3.0 out of 5.0 by RostiS80 B|reak in Newcastle.
This hotel was a lot quieter than the last time we visited. The food in the retaurant is good especially the Pizza. The staff are friendly and helpfull. If you can get a room in the new part of the hotel as the rooms are generally larger. The bar would be great if it had any atmosphere but there was only ever a couple of people in it at any time. If I was in Newcastle in Business I might consider using this hotel again but I wouldn't come here on a liesure break again.
14 August 2014
Rated 2.0 out of 5.0 by Jaz V Poor as usual!
I've stayed at this hotel on several occasions and it mostly disappoints - it was consistently poor again.
Holiday Inn can provide excellent service; the hotel at Brighouse demonstrates this time and time again. If Brighouse is amongst the best in making guests feel welcome then Jesmond sit's alongside the bottom order! In this hotel, platinum members are treated like everybody else - as irritant distractions who get in the way!
I've said it before - get your loo seats fixed! Clean your rooms and make sure there is no curly human hair in the bed!
09 August 2014
Rated 5.0 out of 5.0 by LindaC49 Modern hotel
A great hotel if you want to stay near to Newcastle centre and still have parking.
06 August 2014
Rated 4.0 out of 5.0 by Rupert01 Uncomfortable bed
Had a lovely stay with my wife last week, Very nice hotel, but unfortunatley the bed in our room was extremely uncomfortable which which took away from everything else that was good about this hotel
28 July 2014
Rated 5.0 out of 5.0 by dcstubbs Nice location and good service
Nice location and easy to find. Good free parking. Good service and food. Definitely stop here again.
27 July 2014
Rated 5.0 out of 5.0 by Vero44 Really nice room and staff
My stay was really nice, the room was very clean and all the furniture is in perfect state. For sure, I will stay in this hotel next time.
25 July 2014
Rated 5.0 out of 5.0 by A and J excellent weekend stay
Very clean and efficient service in all areas. Warm and welcoming staff ,very good breakfast. Overall an excellent stay
24 July 2014
Rated 5.0 out of 5.0 by jklynne Great service, great stay
Exceptional staff, very friendly and welcoming, Great food and our room was stunning, will definitely be back :-D
23 July 2014
Rated 3.0 out of 5.0 by Snip A reasonable hotel
Just had 5 nights here. We stay here for convenience of the hotel position, and also it is better than a number of other hotels close by. The beds are a bit hard, and you need to take an extension cable if you want to dry your hair in front of a mirror, unless you don't mind kneeling in front of the 6" deep one positioned low above the desk. Overall its an ok place to stay.
18 July 2014
Rated 5.0 out of 5.0 Excellent stay
After an initial disappointment that our rate booked on the internet didn't include at least a continental breakfast, we did opt to pay the £10 per head extra in advance for breakfast. This was an good decision as it proved to be a relaxing experience and a high standard of food through to 11 a.m. on weekends.
We dined in the inclusive Italian restaurant on one night of our stay and thoroughly enjoyed it and it proved to be good value for money with efficient service. The adjacent bar did get noisy with canned music and high spirits after 9pm with young groups of stag and hen parties.
Our room was spacious and comfortable with good tea making facilities and the fridge with complimentary water, juice and biscuits were very welcome and a rare treat in these times.
All in all a very comfortable and pleasant stay, close to the Metro as we had a lot of luggage for a two week cruise thereafter. Although we didn't have a car, there seemed to be good parking on site..
16 July 2014
Rated 3.0 out of 5.0 by Daryl M Nice hotel, except very noisy.
I was upgraded to a suite, which was quite nice. The room was clean and in good condition.
The only negatives are noise, due to the location near a busy street and the paper-thin walls. My sleep was disturbed because of doors slamming and the sound of people walking, as well as because of road traffic.
The location is a pro and a con. It's convenient but noisy.
15 July 2014
Rated 5.0 out of 5.0 by Barritz My Stay
really enjoyed my stay I've stayed there several times over the past twelve months and will do so again. this time I had a room at the back which was alot quieter than at the front with passing traffic.
12 July 2014
Rated 5.0 out of 5.0 by Robt1953 Wedding stay
Fantastic weekend at my sons wedding.
Most of the wedding guests stayed at the hotel and we were able to get together, all 22 of us, for breakfast.
excellent service and food.
09 July 2014
Rated 5.0 out of 5.0 by Vicki123 Good Stay
We regularly stay with Holiday Inn and this hotel did not disappoint. The staff were friendly and willing to help. The rooms appeared to be newly refurbished and very clean. I would have no hesitation in recommending this hotel to a friend.
30 June 2014
Rated 4.0 out of 5.0 by markm2012 Good quality and nice environment
This was a very pleasant stay with attentive and helpful staff.
30 June 2014
Rated 4.0 out of 5.0 by Little bird Generous items in the frig
I appreciate the room change I asked for, as the original room did not have the bath. The complementary drinks and snaks were good. The only shortcoming I realized was that I wish there was more room between the end of the bed and the wall--it was rather tight to go around the bed. Overall, nice room with good quality of service.
28 June 2014
Rated 5.0 out of 5.0 by Lottyk Really lovel hotel in Jesmond
I was really pleasantly surprised by the quality of the hotel facilities and surroundings. Rooms were comfortable, good 'freebies' (not usually available in the more budget type hotels) and the staff were really excellent, attentive, thoughtful and very friendly. I would stay again.
19 June 2014
Rated 4.0 out of 5.0 by ellie1967 value for money and great Italian restaurant
nice comfortable bed, clean and near centre.
good food and excellent value for money.
14 June 2014
Rated 5.0 out of 5.0 by sengab Enjoyable stay
Only stayed for one night but staff were very helpful and efficient.Had a bar meal which was excellent, Bar staff very competent and friendly.
12 June 2014