Rated 3.7 out of 5 by 234
Rated 1.0 out of 5.0 by Chrisw4266 Poor service, old building and terrible beds.
After our recent stay over Christmas I must say we where very disappointed. The rooms where old and not very clean there was an old water bottle under one of the beds and evidence of a spilled drink down one of the plug sockets. The staff at the bar and reception where fine and friendly, however after ordering room service where all 3 meals were incorrect we found the bar managers attitude very poor in dealing with the complaint. He spoke over both me and my wife when we were trying to explain the problem and said as we had eaten the other meals there was nothing he could do. On the last night the toilet broke and flooded the bathroom which resulted in us having to move rooms, the room we moved to had not be cleaned properly either there was food on the floor and under the beds On leaving we reported the issues to the reception who said they would report our concerns to the hotel manager however as yet we have heard nothing. Overall we were extremely disappointed with our stay and wouldn't recommend this particular holiday Inn to anyone.
January 2, 2014
Rated 3.0 out of 5.0 by DandS Great rooms but a cool reception
We stop at this hotel quite often because of its location, spacious rooms and overall good quality, however, we have noticed a reducing standard over the last couple of visits. Although the main bar area is warm and welcoming after a recent up-date the corridors need attention and on this occasion were cold as was our room; it took the panel heater a full 24 hours at full blast to get the room comfortable. On the positive side, the rooms are very clean and of a high standard.
We have also noticed a change in how other guests use the hotel, there is a tendency of swimwear and pyjamas in the reception and excessive noise in the early hours. This is not a one-off event but a nightly occurrence. Whilst the Holiday Inn is not directly responsible for the behaviour of their guests such behaviour is not to be encouraged.
The bar and reception staff are, generally, very good but do seem over stretched at times.
We will stay again but have concerns.
January 1, 2014
Rated 1.0 out of 5.0 by nuggett small bed & duvet, cold bar, inefficient staff
We were not impressed when we saw the small double bed and even less so when we tried to cover ourselves with the small duvet. The wash basin was badly stained. No lime in bar for gin & tonic. Bar area cold and draughty. Meal for our family in restaurant was a fiasco despite us being the only customers. Probably because the other guests were eating in the bar area as food in there was half the price. Wifi very costly so didn't use it. Breakfast very expensive. In fact the only good thing about our stay was the warm croissants..
January 1, 2014
Rated 5.0 out of 5.0 by deeeb no problems at all
Very friendly, clean and reasonable price.
Great Breakfast too
I don't bother with reviews usually, but this deserved one
December 18, 2013
Rated 5.0 out of 5.0 by stevenm great value
great value, very friendly staff and quality rooms. i will stay again next time im in town
December 16, 2013
Rated 3.0 out of 5.0 by JohnCaveman Great location, but noisy room
Location was great - handy for the A1 and A19. Staff friendly and food tasty. Room clean, but incredibly noisy as next to stairs AND exit to car park, so smoking and talking right outside our room. Please use this hotel, but avoid room 53!
December 5, 2013
Rated 3.0 out of 5.0 by Ron248 A Slight Disappointment on this visit
Have stayed several times, always excellent on all fronts. Now receive a voucher for a free drink as Gold Elite guest. Presented voucher for a glass of wine, which my wife enjoyed. On check out was informed a charge for this had been made against my account. Matter was resolved as soon as I told reception staff member that I had used my voucher for this drink and paid cash for further drinks. It shouldn't happen.
The breakfast was not as good as usual, sausages were greasy and black pudding too hard to cut into, hash browns different in size and shape to before and very greasy, with fat oozing out. This was on both mornings, not just a one off.
Other than this everything was up to the usual excellent standard and I would highly recommend this hotel.
November 30, 2013
Rated 3.0 out of 5.0 by Priceless Do you really want a review?
We have stayed at The Holiday Inn, Seaton Burn before and had no hesitation in staying there again but there were little things that annoyed us. On arriving, my wife requested a second comfortable armchair as we both have back trouble and an upright chair would be uncomfortable. The receptionist told us that it would be organised but it wasn't. My wife reported that the table lamp wasn't working and this was not put right during our three day stay. On the second morning, "Housekeeping" asked if we wanted our room cleaned. My wife thought that she meant dusted, and requested two clean towels. As a result, no clean towels, no beakers washed, the bed unmade and no milk replaced or rubbish removed. On our last night, someone in the hotel 'phoned at 3.55.a.m. to request the Police. He had obviously selected 191 and we were in room 19. We reported this to Reception staff on our departure who thought it amusing but promised to look into it!!
November 28, 2013
Rated 4.0 out of 5.0 by RichardA1959 Service with a Smile
I found this hotel 3 months ago and have stayed at it several times since. My job takes me to the North East on a weekly basis and I now wouldn't stay anywhere else. WHY - the accommodation and facilities are okay to good but what stands out more than anything else is the staff. To a man and a woman they are helpful, polite and provide service with a smile. Staying away from home is not great but if you have to then for me this place ticks all the boxes.
November 24, 2013
Rated 4.0 out of 5.0 by oldclothcat Outstanding Staff!
First time in a Holiday Inn.
Room was quiet, spotlessly clean and beds very comfortable.
Bathroom was tired: old avocado fitments and staining to tiling.
The Pool, which was the reason we booked this place, was lovely. Very very clean, warm and not too chemically.
Best point however was the staff, especially Kevin the restaurant manager. Our 9 year old son was given a rather small pizza portion for his childs meal (2 small slices). I asked for more and it was duly produced, and Kevin supplied a little extra from the buffet for him whilst he waited for the extra pizza. Our son has Aspergers and can be anxious about such things - Kevin would not have known this (you cannot tell) but was prompt kind and professional as a matter of course. Much appreciated, thank you.
November 19, 2013
Rated 4.0 out of 5.0 by Lornabigbird Excellent service
Had an excellent weekend in Newcastle staying at Holiday Inn Seaton Burn.
The Restaurant, staff, facilities and comfort throughout the hotel were fantastic.
November 13, 2013
Rated 3.0 out of 5.0 by Tanya29 Brilliant hotel but some things need sorting
This is the second time we have stayed in an executive room and we are disappointed that the wine, coffee etc was not in the room again. We had to call reception to report this as we had do the first time. We feel that. There is never enough milk for the amount of coffee provided and one shampoo and one shower gel isn't sufficient for a family of 4. We think once is an accident twice is not acceptable. There was an amount of lime scale in the bathroom and the fan/expel air would not turn off all night.
We would prefer to have individual changing rooms rather than a large number of lockers as our children feel uncomfortable when changing.
On all other aspects of the hotel we think it's lovely warm friendly staff and great value for money.
November 12, 2013
Rated 5.0 out of 5.0 by nickgtfc relaxed Sunday night stay
Nice reception staff, platinum upgraded room and a free beer and snack voucher. Great relaxing stay well done guys!
November 7, 2013
Rated 4.0 out of 5.0 by JennyF51 Very happy granddaughter
Pleasant, comfortable hotel with helpful staff. Service for bar meals seemed slow, as bar tender mostly had to collect food from kitchen. The cost for wi-fi seemed outrageous. If you just want to download a prepaid e newspaper and check a few emails then it shouldn't cost a minimum of £5.
Our experience was that Friday and Saturday nights were noisy because of groups returning from clubbing. The reaction of staff was good as problems arose, but the hotel needs to be a lot more proactive in ensuring that people who want to sleep can do so. Segregating clubbers would be a good start, as would extra staff to patrol.
Our granddaughter loved the pool, and so did we.
November 6, 2013
Rated 5.0 out of 5.0 by badbybabe Great Room
We came to stay here on a Saturday evening for a wedding. Room and decor was lovely and very clean. Had a room near the end of the corridor on the ground floor so was fairly quiet until the young people came back from Town but didnt really spoil my nights sleep. Same cant be said for friends in the executive suite on the next floor who had to put up with 45 minutes of noise. Breakfast was nice and i would say all good value for money. Would definately recommend it to friends!
November 6, 2013
Rated 4.0 out of 5.0 by Ste38 Great Stay
Myself and my wife stayed over for the night and had a meal in the restaurant we had the 2 dine for £30 and it was delicious soup and bread roll and the fish was the best we had ever had along with a glass of wine each great value for money, The rooms were nice and bed was very comfy we booked a spa and the treatment was excellent, Great stay over for the night.
November 6, 2013
Rated 3.0 out of 5.0 by Charliemango Comfortable bed, poor customer service
This would have been a good stay if the travel cot had been in our room. Arriving late I had phoned ahead to be assured that the travel cot would be up and in our room. On arrival it was NOT!! There was no cot. This was very poor on your part. A cot had to be brought, this was found to be broken. Another was brought , this was also broken!!! My children were now awake and it was getting later and later. Luckily the beds were comfortable and the children did eventually sleep but shame on you for not getting your service in line. This was a simple request
November 5, 2013
Rated 4.0 out of 5.0 by TheBs Great value last minute break
Hotel was easy to find and had plenty of parking. Check-in was speedy. All the staff were friendly, especially to our young daughter. Pool was warm. Had a spacious family room with 2 double beds. We ate in the snack bar and restaurant and had no complaints (though would have been nice to have the kids menu in the room so could choose in advance)
Only complaint would be that the bathroom needed at bit of tlc.. regrouting and resealing. But that didn't adversely affect our stay.
Would stay there again, would recommend to family+friends.
November 2, 2013
Rated 2.0 out of 5.0 by CyberDude Fine for an overnight
Selected due to the location and price. The property has had a make over in the past but whoever selected the "veneer finish" obviously liked it *a lot* as the knotty effect adorned all of the drawers and surfaces in the room - perhaps someone should have mentioned that a little goes along way.
Why is it that a family room for more than two adults only ever has two of everything (mugs etc.)
Not sure that the check in staff acknowledged my Gold IHG Membership despite being prompted, so can't judge if I received any added benefits.
Recommend it only for those on a budget that want an overnight stop, that wood finish is too overpowering for any longer.
October 29, 2013
Rated 5.0 out of 5.0 by Clarabel22 Lovely spacious & comfortable room
Stayed at the hotel for a one night stay with my boyfriend.
The room was clean, spacious & comfortable. For us it had what we needed for an overnight stay.
The reception & bar areas were clean, bright and were welcoming.
I would recommend it to others and I would definitely stay here again.
October 29, 2013
Rated 3.0 out of 5.0 by orlandoliz wedding venue
was at a relatives wedding here which we couldnt fault staff really good food lovely and good helpings, venue really pretty since main areas been done up so we booked our room for the night,unfortunately we didnt know there was a cut off date for discount for wedding party, paid for upgrade i was under impression we were getting twin king beds as on a website i'd been on it had showed these but found out when we got there only do1 king bed, or 2 doubles, i booked it after online chat and was booked apparently direct to the hotel not that i realised that.nor that my invoice showed 2 double beds not kings as i didnt bother to check it which was stupid of me but still would have preferred 2 doubles as per invoice. I stated i wanted twin king beds as im a very poor sleeper cos of health problems but got superking & put up sofabed, which was too low for me, paid for executive upgrade but room very poor for this level. no pad or pen, bathroom was avocado green walls there were damaged tiles in a lot of areas and holes filled in with grout and ancient soap holders fitted in the walls think they had been there since the hotel was built!! there was some mould around bath edge and bath definitely seen better days very worn. supposed to get 2 towelling robes as per website in exec pack only got one which was extremely tatty, dirty grey and worn with holes in places and smelled a bit, not what you would wear to go down to the sauna, room itself was ok s/king comfortable and housekeeping had room very very clean dont think upgrade was really worth it though and please do something about your complimentary tea and coffee very bland no taste n only 4 milk portions.Breakfast was really nice very tasty and good choice of buffet breakfast. All staff really nice just shame mix up over beds and poor bathroom stopped a better rating please get your bathrooms up to spec and really bad as expensive for wifi which is pretty bad considering im going to another hotel chain next month for less money with free wifi. told by reception that wi fi free next year shame sons wedding was this year!!!!
October 23, 2013
Rated 1.0 out of 5.0 by tmcc66 Poor communication
Really disappointed that I used my reward points for this hotel. There was poor communication from the staff the moment we checked in. From not allowing the kids to eat free in the room to not informing us about the times of the pool area and how to enter.
I like using IHG group as they have a variety of hotels however I have never been as disappointed as I was visiting Seaton Burn what was supposed to be a relaxing mid week break turned into a disappointment.
October 23, 2013
Rated 4.0 out of 5.0 by mailbox4 A warm welcome despite the late hour
Arrived at 11.30 at night and the bar was still open, we managed to get a basic sandwich ( white basic bread but good filling. )
Nice breakfast after a good night's sleep.
Checkout was a little slow owing to a wedding party arriving to check in but another member of staff came in to deal with our checkout.
Would stay there again.
October 22, 2013
Rated 5.0 out of 5.0 Welcoming Receptionist
Arriving for a 2 night stay there was initially a problem with the reservation in the system not showing accurate Rewards Club status of Ambassador member. This was speedily resolved by the helpful reception staff. Subsequent visits to reception to order taxis or settle the account were always done in a pleasant manner. Indeed, I was often acknowledged by name - a very personal service. Indeed, after busy days working within the area it was good to return to this Holiday Inn. I will definitely stay again if in the area.
October 21, 2013
Rated 5.0 out of 5.0 by Cooper9 Repeat visit
Once again, very helpful people, who took the time to explain things. Recognised IHG status and made to feel welcome. Recommended, even though some of the carpets on the stairwell areas could do with replacing (which did let the appearance down a bit).
October 21, 2013
Rated 3.0 out of 5.0 by GeoffB56 Business stay
The hotel is well situated to cover good parts of the area, rooms are good size and comfortable. Food service was poor our first night I was in a big party and the desert was delayed. No free wifi offered compared with express chain, was a little disappointment but stopped me accessing my work email allowing me to relax in the evening. Leisure facilities are small and I had difficulty accessing with the card I was issued with staff didn't seem to care when I returned it.
October 21, 2013
Rated 5.0 out of 5.0 by 11james11 Exellent Stay
Had a excellent stay at this hotel, my daughter is quite fussy when eating at a strange place but loved the breakfast here and enjoyed the comfort of the lounge at night, will stay again.
October 20, 2013
Rated 5.0 out of 5.0 by Al79 Excellent
Excellent facilities really friendly helpful staff good gym made my stay very enjoyable as it was my first time at a holiday inn!! Will definately stay again
October 15, 2013
Rated 5.0 out of 5.0 by Vintageman Great Hotel
Great service from great staff , rooms are massive and fitness/gym facilities are good. If I had to give a negative it would be the food/menu it could do with a spice up every so often or even some 'occasional specials' or maybe I've just stayed there to much this year!
October 14, 2013
Rated 5.0 out of 5.0 by Ustinov Thoroughly enjoyable stay
All aspects of our stay was most enjoyable from a friendly, professional check in to our upgraded room but most importantly the consistent customer care given by all staff.
This hotel is situated a little further away from my business dealings than I would normally like but I will return due to this positive experience. I would not hesitate to recommend this hotel to business travellers and leisure travellers alike.
October 14, 2013