Rated 3.9 out of 5 by 295
Rated 1.0 out of 5.0 by WJ445 Staff Not Helpful
I stayed here for one night. Upon arriving to my room a dirty dish with food scraps was in front of my door. On 2 different occasions I notified the staff of the issue and finally at checkout when they told me it would be taken care of immediately... makes you question the cleanliness of the room.
September 15, 2014
Rated 4.0 out of 5.0 by brigid Pool-GREAT
I work for a large beverage company and requently have business partners stay with you. Many have commented on the beautiful pool. I live in Lexington and decided to stay with you to use the pool and restuarant as a Labor Day weekend getaway. The pool was great. Not too crowded like most hotels. Food was good. The only downfall was the restaurant. We couldn't get a table and had to leave to get dinner.
September 8, 2014
Rated 3.0 out of 5.0 by SoFla Rooms Nice, but Dining Poor
I stayed at the hotel last week. I arrived in the evening and greeted by a very engaging desk clerk. It was 9:30p when I arrived and asked if the restaurant was still open (BOKX something). She told me that the kitchen is open until 10pm. So, I quickly dropped by bags in my room and went downstairs. I arrived at the restaurant at 9:45p at the latest and was met with a rather rude hostess that refused to seat me nor serve me food.
I retreated back to the front desk where the front desk agent offered to call down to the restaurant. Her repeated attempts to do so when unanswered.
I then asked for local alternatives to grab a bite. The agent then provided me a lengthy list of area restaurants. Off I went. However, I would discover that the none of the restaurants on the list were open past 10p and, if they were, their kitchens were already closed. This turned into a one-hour wild goose chase and ended in the worst way possible....McDonald's. Literally the only thing I could find open within a 6 mile radius of the hotel.
Overall the hotel was fine. The rooms clean and comfortable. The restaurant; however, was awful. By the way, the Bokx restaurant is also the only breakfast option. The feeling I got is the restaurant's lease requires them to serve breakfast. As such, they have 1 cook and 2 wait staff. Needless to say, the service was about as good as when I was refused dinner service.
September 8, 2014