Rated 3.9 out of 5 by 285
Rated 3.0 out of 5.0 by Disappointed in Mass Disappointing Service
We traveled over 1000 miles for a family wedding. When I checked in, I informed the check-in staff that we were there for a wedding. We never received the itinerary for the weekend events or the bag of goodies from the bride & groom that was left with the staff for each guest. Therefore, we missed events with our family because we were unaware. Just before we checked out, we learned of the itinerary we hadn't received. From an extremely rude service attendant without a name tag, we were given two reasons for the mistake: they had 4 weddings over the weekend and we had booked our reservations differently and nothing could be done since we had pre-paid for our room. I would think that pre-paying wouldn't be a bad thing for the service industry. I also believe four weddings should have made them step up their service and be more aware of their guest's needs. However, another family member booked the "correct way" and they didn't receive the itinerary or bag of goodies. They were given one night of their stay at no-charge but still missed wedding events.
August 29, 2014
Rated 2.0 out of 5.0 by jfcheesehead Inhospitable!
Although we appreciated the hardscape flooring rather than the usual grimy carpet, and enjoyed the upscale amenities and free parking, it was the hotel and restaurant staff that left an overall poor impression in our minds. We had two rooms for three nights each and ate one meal on the property.
Everyone on staff from the front desk to the restaurant without exception was unfriendly, unwelcoming and seemingly unexcited about their jobs. Our breakfast in the restaurant was particularly bad, punctuated by extraordinarily slow and bad service, below average food, and an odd mix of beautiful serving pieces on the tables, and low-end items like condiments in tiny plastic to go containers and cheap ramekins holding sugar packets. Coffee was not refilled, water and silverware not provided except on request, food items substituted without notice, and a general lack of attention to cleanliness and customer needs.
We did not use the pool area because it appeared to be filled with a teeming mass of humanity. I'll post a photo taken from our room.
We travel to Newton frequently and will not soon return to this property,
August 27, 2014
Rated 4.0 out of 5.0 by nicknsarah723 Great bed
Loved the location, walking right over to the t is the main reason we stayed here. But the rooms are comfortable and clean. Love that they have wood floors, much cleaner. Bed was super comfortable, slept great! We will stay here every time we visit Boston!
August 27, 2014