Rated 4.2 out of 5 by 173
Rated 2.0 out of 5.0 by Doug999999 Dirty Room, Reservation Error
Under bed was filthy. Young daughter was horrified when her bag went under the bed and came out literally coated in disgusting dust. Bottom of curtains were black with dirt and so was the heater. AC couldn't cool room and sounded like it was about to give up the ghost. Wallpaper peeling, generally quite unpleasant.
Informed we had a single bed when we specifically requested two. Clerk fixed the error, but only after treating us like it was our problem, not hers. Ultimately said "it's not your fault", which I already knew, rather than apologizing for the error graciously. It would have been so easy to have created a positive customer interaction rather than a negative one.
Pool was so cloudy you couldn't see three feet (literally). It needs some serious chemical balancing. It was like this for our entire 7 day stay, so it wasn't a temporary condition.
July 21, 2014
Rated 5.0 out of 5.0 by andy1971 Great place to stay in Ottawa
Great location, clean and tidy hotel and the staff are very friendly and helpful.
July 21, 2014
Rated 4.0 out of 5.0 Good downtown Hotel in Otttawa
Worthwhile to chose, good location, good price/value ratio
July 19, 2014
Rated 5.0 out of 5.0 by Rockleberry1 Great stay
Being in Ottawa for business and meeting people downtown, this was an ideal property.
The staff are top notch. Polite, professional and personable. Not a "yes sir" drone that you can get in some locations.
The room was a great change from the standard carpeted hotel room. The only drawback I had was being in an outside facing room, there were a few noisy trucks that were going around in the wee hours.
The parking lot is narrow and small and Hotel Indigo guests are to park on the lowest level. I find $21 on the expensive side but I am sure that it is well within the range for that area and that would not keep me from coming back. The parking garage elevator was not functional for my stay. I was advised at check-in, and they recommended bringing in luggage before going to park and were willing to assist if I needed assistance. While I was there was a tremendous downpour of rain. As a result, there was water coming up through the floor drains on the lowest level of the garage. When I mentioned it to the desk staff, they said they had just been informed and notified someone and when I returned to park on another level. This would have been great if there were empty spaces on the other levels. Walking through the water was not on my highlight reel for this trip. Most of the water had gone by morning but there were still puddles to walk through depending where the car was parked.
The staff are definitely the biggest asset this hotel has. Hopefully it will still be as good the next time I visit.
July 16, 2014
Rated 5.0 out of 5.0 by martee Great Downtown Experience
After a long absence this location was ideal for returning to Ottawa. Combined business and pleasure stop was helped considerably by nearby sites and dining. Urban location with walking options in every direction. Byward market area alone demands return for further exploring. Great summer stop.
July 15, 2014
Rated 5.0 out of 5.0 by David0523 Clean and comfortable accommodation
I found the hotel to be charming and perfectly located for my purposes. I did find that the parking, although reasonably convenient, was priced much higher ($21/day) than I have experienced at many downtown hotels. I very much liked the hotel design with its atrium and open, airy lobby. The designers have done a great job taking an older building and updating it to feel fresh and inviting. This was my second stay at Indigo in Ottawa and I would use this hotel for my next visit.
July 14, 2014
Rated 5.0 out of 5.0 by chipmunk87 Great comfortable stay
Second visit to Ottawa staying at this hotel. Staff very polite and helpful. Will stay again on future trips.
July 13, 2014
Rated 5.0 out of 5.0 by rock rat great location and great value
so nice to find an outstanding hotet that is affordable
July 11, 2014