Rated 4.2 out of 5 by 135
Rated 5.0 out of 5.0 by Nikki66 Excellent experience.
I've stayed at Hotel Indigo on numerous occasions and every visit is as excellent as previous ones. The staff is extremely professional and courteous. One call to the front desk for any request and they are at your service without question. I have recommended this hotel to many friends and associates and have had no negative feedback. I make a point of booking my stays with Hotel Indigo every time I travel.
February 26, 2014
Rated 2.0 out of 5.0 by Needwarmth Cold and Poor Food
The boutique hotel is very close to being a wonderful experience. Unfortunately, the temperature controls are set to 19 at night, and cannot be changed. The hotel did send up a space heater - but the first one I requested blew a fuse. Hotel guests should be able to increase the temperature to that at which they are personally comfortable.
Beyond that, the Indigo offers a nice menu, extremely poorly prepared. The salads are limp; the pasta is dry. It is tasteless and uninspiring. You can do better.
February 26, 2014
Rated 5.0 out of 5.0 by Csasolter nice place to stay downtown Ottawa
Its easy to get around and there are many coffee shops in the area.
February 17, 2014
Rated 3.0 out of 5.0 by RockCop Not Typical of Indigo
The other Hotel Indigos I've stayed in have been much more attractive / interesting. There is nothing special about this one, though the staff is good.
February 17, 2014
Rated 1.0 out of 5.0 by nadineh Don't go in Winter
Freezing rooms and no thermostat control. Call to front desk did nothing. Spit through blankets. Had to get up and get dressed to go back to bed to sleep. Stuck there three cold nights.
January 29, 2014
Rated 4.0 out of 5.0 by tiamaymay Nice location, good service, but room heater broke
I really like this hotel, its location, room decor and furniture. The only uncomfortable experience I have was that the heater in my room somehow not working properly, it stays at 16 degree (Celsius). In a winter with outside temperature at -23 Celsius degree, that's not warm enough. Actually it's cold. They tried to fix it but failed, then gave me a portable heater to help. That bumped the temperature to 19 degree over night, still not desirable. I then asked for room switch. Luckily went to check before I move, that room was 19 degree, not much better than my room. So I chose to stay, with two additional blankets.
The hotel is renovated based on an old building, I guess that's why something just not working.
Otherwise, everything else is good.
January 28, 2014
Rated 5.0 out of 5.0 by DowntonAbi Excellent location and hotel for solo traveller
Felt very comfortable using hotel by myself. Bar staff made me hot drinks each evening with no fuss. Great central location near bus route direct from airport and for walking into city, Rideau Centre and Parliament. Used the hotel's Green Scheme vouchers each morning for breakfast, given for not having your room serviced.
January 5, 2014
Rated 4.0 out of 5.0 by cooki_e24 Good hotel
My husband and I stayed at the Indigo hotel on New Year's Eve. The hotel is nice, the staff is amazing and very helpful. The room was fine, not the best quality but more than acceptable. When we checked in, we asked for non-feather pillows as I am allergic and after over an hour of going through the hotel, the maintenance departement could only find 2 very thin pillows in the entire hotel. That is kind of a shame when you think that most hotels give you half/half feather/synthetic. Other than that, one minor issue was that we asked the front desk attendant where the fireworks were going to be and he told us that we had to take a bus and go to te west end of the city. We did not quite understand why there would be nothing at city hall which is litterally around the corner. So we looked it up online and ound out there was in fact fireworks planned at city hall. I travel a lot (too much actually) and I am expecting the front desk to be able to recommend local events and/or restaurants. Other than those 2 minor issues, I can say we had an amazing stay.
January 4, 2014