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Rated 4.3 out of 5 by 208 reviewers.
Rated 5.0 out of 5.0 by Great stay Being in Ottawa for business and meeting people downtown, this was an ideal property. The staff are top notch. Polite, professional and personable. Not a "yes sir" drone that you can get in some locations. The room was a great change from the standard carpeted hotel room. The only drawback I had was being in an outside facing room, there were a few noisy trucks that were going around in the wee hours. The parking lot is narrow and small and Hotel Indigo guests are to park on the lowest level. I find $21 on the expensive side but I am sure that it is well within the range for that area and that would not keep me from coming back. The parking garage elevator was not functional for my stay. I was advised at check-in, and they recommended bringing in luggage before going to park and were willing to assist if I needed assistance. While I was there was a tremendous downpour of rain. As a result, there was water coming up through the floor drains on the lowest level of the garage. When I mentioned it to the desk staff, they said they had just been informed and notified someone and when I returned to park on another level. This would have been great if there were empty spaces on the other levels. Walking through the water was not on my highlight reel for this trip. Most of the water had gone by morning but there were still puddles to walk through depending where the car was parked. The staff are definitely the biggest asset this hotel has. Hopefully it will still be as good the next time I visit. July 16, 2014
Rated 5.0 out of 5.0 by Great Downtown Experience After a long absence this location was ideal for returning to Ottawa. Combined business and pleasure stop was helped considerably by nearby sites and dining. Urban location with walking options in every direction. Byward market area alone demands return for further exploring. Great summer stop. July 15, 2014
Rated 5.0 out of 5.0 by Clean and comfortable accommodation I found the hotel to be charming and perfectly located for my purposes. I did find that the parking, although reasonably convenient, was priced much higher ($21/day) than I have experienced at many downtown hotels. I very much liked the hotel design with its atrium and open, airy lobby. The designers have done a great job taking an older building and updating it to feel fresh and inviting. This was my second stay at Indigo in Ottawa and I would use this hotel for my next visit. July 14, 2014
Rated 5.0 out of 5.0 by Great comfortable stay Second visit to Ottawa staying at this hotel. Staff very polite and helpful. Will stay again on future trips. July 13, 2014
Rated 5.0 out of 5.0 by great location and great value so nice to find an outstanding hotet that is affordable July 11, 2014
Rated 5.0 out of 5.0 by Friendly staff, clean rooms This was our 3rd visit to Ottawa in as many years and our first time staying at the Hotel Indigo. Our next stay will be here again, we absolutely loved it! The rooms are clean and comfy, with everything you need. The staff is friendly and very helpful from the moment you check in to the moment you check out. The location is perfect, we parked our car and were able to walk everywhere for the sightseeing and Canada Day celebrations. July 7, 2014
Rated 5.0 out of 5.0 by Great place to stay! Hotel is conveniently located downtown Ottawa just walking distance from the parliament buildings and the Rideau centre. The décor of the hotel room is refreshing and modern. Rooms are clean, spacious and inviting. July 5, 2014
Rated 2.0 out of 5.0 by Poor Management Toilet backup took two days to clear. Restaurant experience was horrible every meal. No towels on Canada Day - there was an explanation but all it did was demonstrate the level of poor management planning. Paying a premium price for this room while receiving an inferior product was our experience. July 4, 2014
Rated 5.0 out of 5.0 by Parking Not enough parking sharing the same parking garage with other hotels! July 4, 2014
Rated 4.0 out of 5.0 Good hospitality Location of hotel is good; overall pleasant stay experience June 30, 2014
Rated 2.0 out of 5.0 by Great location and nice hotel If you're travelling to Ottawa, this is a great place to stay if you want to be central and near parliament hill. In general, the hotel is clean, safe and comfortable. The restaurant staff could use a bit of cheering up though. Perhaps it's all the free breakfasts sans-tips that they have to deal with. I had problems with my room leaking, but I don't think this is a common occurrence, so I won't dwell on it. June 28, 2014
Rated 5.0 out of 5.0 by Good Experience Comfortable bed, staff were courteous and helpful. June 24, 2014
Rated 2.0 out of 5.0 by Stay for business The hotel has a great location, but for the service it wasn't quite worth the price. Place was clean, again the area is great however the staff were not the friendliest, nor the most helpful. June 23, 2014
Rated 4.0 out of 5.0 by Location and service were perfect The hotel is in a great location in downtown Ottawa. Close to Parliament and the Byward Market and the Rideau Canal. The check-in staff were very friendly. They have ice water in the lobby which is great after a tiring day of touring the city. It is convenient that the taxi stop is right outside the hotel door. Also the lobby is bright and features an open space directly above it. Our hallway overlooked this open area and we could see down to the lobby. It was beautiful. Made it seem like you were outside. The pool is nice and large enough for doing laps, plus there was a sauna and whirlpool and gym at our disposal. The restaurant in the hotel was decorated nicely and we ate lunch there once. The food was very good. I would recommend the Indigo. June 23, 2014
Rated 5.0 out of 5.0 by Great hotel Hotel is very beautiful with a very friendly staff and very relaxing yet efficient rooms June 19, 2014
Rated 4.0 out of 5.0 by A nice little boutique hotel This is a nice alternative to a typical "chain" hotel. I liked the Aveda products in the bathroom. June 19, 2014
Rated 5.0 out of 5.0 by Great Ottawa Stay Felt very cosmopolitan, very cool and always well cared for June 18, 2014
Rated 4.0 out of 5.0 by Business trip to Ottawa Great hotel with excellent and friendly staff. We couldn't get service in the bar/lounge area as it seemed nobody worked there, but everyone else was amazing. Excellent gym facility with a variety of equipment. Would definitely stay again if in town for business. June 18, 2014
Rated 5.0 out of 5.0 by Comforting Stay Upon check-in, the gal at the desk how I was feeling today. I mentioned that I was coming down with a cold. After I got to my room, a coupon for a tea with lemon arrived at my door. So comforting. Great service and hotel!! June 18, 2014
Rated 5.0 out of 5.0 by close to downtown the hotel was quiet and comfortable, the staff was very friendly and helpful. very close to elgin st street where there is great night life and lots to see and do. June 17, 2014
Rated 5.0 out of 5.0 by Great Stay! As usual a great stay. All good! Only downside...The parking: Confined and not that easy to reach or use--not to mention the elevator from heck that reminds me of a Disney ride... June 13, 2014
Rated 5.0 out of 5.0 by Good choice in Ottawa This is definitely one of the more pleasant hotel choices in Ottawa. Service is friendly, rooms and amenities are up to par, WiFi works well, etc. The Keurig coffeemaker in the room is a nice touch, but would prefer more coffee choices and real cream or milk rather than Coffee Mate liquid. There is a fridge in the room, so this should be easily do-able. Noise from the hallway and room above is too easily transmitted, but there were no wild parties and the place was pretty quiet after 11:00 PM. Overall, good value in Canada's capital city -- would stay again. June 3, 2014
Rated 4.0 out of 5.0 by Week Long Stay It was a lovely stay - staff were terrific and it was perfectly located for our needs. June 2, 2014
Rated 2.0 out of 5.0 by Good hotel but no common sense in cleaning staff Cleaning staff needs to exercise better judgment when it comes to respecting the guests privacy. Was interrupted twice (once by phone, then by entering room without permission) to have room cleaned. Very disappointing. June 1, 2014
Rated 5.0 out of 5.0 by great hotel in great location Very central location , but without the noise . Clean modern , comfortable , very good value for the money we paid . The only flaw - there is no fridge in the room . But most likely , they would provide it if we would really need it ., we have not asked though. May 31, 2014
Rated 5.0 out of 5.0 by Hotel of choice After a long and delayed flight, and arriving in the wee hours of the morning, I was pleasantly surprised when I checked into Hotel Indigo. To start, I had phoned ahead to let them know I'd be late so they ensured that when I checked in, my paperwork was already processed and all they had to do was hand me the key. When I got into my room, I was welcomed by bright, cheery, well furnished and generous sized accommodations. The modern decor and good quality everything made me feel like I'd been compensated for my arduous trip. The front desk and housekeeping staff were very friendly, helpful and efficient, and the hotel itself, being relatively smaller than some of the other major chains, was intimate and charming yet within walking distance to all amenities. Hotel Indigo has definitely become my hotel of choice when staying in Ottawa. May 30, 2014
Rated 5.0 out of 5.0 by Amazing Hotel, Amazing Staff, Very Clean Highly Recommended! My husband and I had to rush to Ottawa, as his mother had passed away. Every hotel it seems was solidly booked for the week we needed to be there. Thank goodness INDIGO had 1 room left...and we jumped at the chance to take it..since we had stayed there before and loved it! We were so happy to see the very same front desk staff as last time, that says a lot for a hotel front desk..they were still there. Smiles, Welcomes, and offers of assistants if we needed it. This is the reason we come back..and will continue to do so. Our room was beautiful, clean, modern and very comfortable. Even the Cleaning staff were friendly and had smiles on their faces. What a fantastic stay we had..under not so nice circumstances. I highly recommend this hotel..and will stay there every chance we get. THANK YOU INDIGO....until next time!! May 19, 2014
Rated 4.0 out of 5.0 enjoy the stay The staff was very helpful and had a nice stay at Ottawa. I would come back. April 13, 2014
Rated 2.0 out of 5.0 by looks nice on exterior but dingy and dated on inside Staff was friendly, hotel was in good spot, BUT pool was filthy, tons of dirt floating on bottom, hottub was lukeroom at best. Rooms small. Business center in 2 rooms had 3 computers and 2 printers, with 2 computers not working and 1 printer not working. Bed was comfortable, nice big TV, restaurant menu looked good. So, overall not a horrible stay, but enough faults that I will not be going back. April 13, 2014
Rated 4.0 out of 5.0 by Great Building Renovation; Parking I really applaud you for taking an old building and renovating. Too often older buidlings are torn down but you have renovated and I think it is great that you did this. I recognize that you had very little space and given that you renovated you could not do a lot about parking. I did find your parking to be a little difficult to get in and out of. Also you definitely need to inform your customers that they can not get into the parking before obtaining a parking card. It would be impossible to get out of that alley safely if you did not have a card and thus could not open the door. Just some food for thought. April 10, 2014
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