Rated 4.2 out of 5 by 123
Rated 4.0 out of 5.0 by JJ26 Enjoyable but...
We had a very nice stay, however, upon arrival they no longer had the room type we booked available. We arrived at 4:30 pm and could not believe they had given away the room we booked - very upsetting. They gave us a breakfast coupon but would not wave the parking fee that we asked for. One or the other - breakfast or parking. If they are going to overbook their hotel, then they should be ready to compensate their customers in every way possible. I might be more understanding if we arrived in the evening (7-8pm), but one and half hours after check-in commences....
September 4, 2013
Rated 5.0 out of 5.0 by Apsey2010 Great place to stay
Our second stay at the Indigo and it was great.
Parked car and walked to all the venues.
Hotel was clean and modern, room was comfortable and quiet.
Only concern was cost of parking but the staff and service was exceptional which made up for it.
If you want a really nice hotel with knowledgeable staff close to all the main attractions this is the place.
September 1, 2013
Rated 5.0 out of 5.0 by CMTW Ottawa
Very enjoyable visit. Was recommended by three other people. Will definetly stay again in the future. The desk staff were very friendly and helpful. Restaurant staff as well. Overall and very enjoyable and relaxing experience.
August 23, 2013
Rated 5.0 out of 5.0 Keep coming back
We will keep going back to Hotel Indigo in Ottawa.
Checkin: From the minute we walked into the hotel we knew we were going to have a great stay. It was bright, warm, stylish and very inviting. Great customer service when we checked in Friday Aug 16th at 2pm.
Our King Room: The room was clean, modern and very spacious and included everything we needed
Breakfast: we ate at Phi restaurant both mornings. We didn't want to bother with trying to find somewhere to eat. Breakfast was wholesome, tasty and filling.
We recommend the pool and exercise room has up to date machines you'll see at the top gyms. Although the hot tub on the Sunday morning was waaaaayyyyy tooo hot!! You couldn't dip your toes in there for too long. We let the front desk know to make some adjustments.
August 23, 2013
Rated 5.0 out of 5.0 by Cyrldo Customer Service
Overall experience during this visit was excellent. Front desk bent over backwards to meet my requests with no hassle. Certainly recommend staying here when visiting Ottawa. Great location, close to everything a tourist would want.
August 21, 2013
Rated 4.0 out of 5.0 by Hanami Great location; hotel with character
The staff were friendly and helpful. Loved the decor and concept of the hotel. The location is very convenient. Only cons were that the light shone under the door and around the door at night making it difficult to sleep (the door seemed a little small for the frame) and we bumped ourselves on the beds trying to move around them.
August 20, 2013
Rated 4.0 out of 5.0 by FromOttawa Very nice stay but don't order room service
We really enjoyed this hotel - parquet floors are nice change from usual carpet, beautiful concept. The food ordered from room service however was atrocious and not even as indicated on menu - strawberry pancakes had no strawberries, blueberry french toast had no blueberries, no butter served with breakfast (toast not even buttered) and "maple syrup" advertised on menu was Aunt Jemima - NOT ACCEPTABLE in Ottawa. We were told we couldn't be refunded for terrible breakfast, at all, because restaurant separate.
August 16, 2013
Rated 1.0 out of 5.0 by Sean777 Not great fails expectations
Hotel Indigo rooms are too small and very very noisy I did not sleep more than 2 hours.
The Manager was friendly however.
I would not stay there again, waste of money
August 16, 2013
Rated 5.0 out of 5.0 by ChimoChiver Wonderful hotel
Wonderful hotel, in a great location. INDIGO will always be a favourite of mine when travelling to Ottawa.
August 9, 2013
Rated 5.0 out of 5.0 by Gordo76 Friendly and very helpful staff
Would recommend this hotel. We found all the staff exceptionally friendly and helpful. This hotel is quiet and low key. It is located very centrally and you can walk to the Byward market, the parliament buildings and many fine restaurants.
We will certainly be back to this hotel when we are in Ottawa.
August 5, 2013
Rated 5.0 out of 5.0 by Cando1015 A Lovely Stay
Comfortable, clean, centrally located hotel. Decor, with cool colors and hardwood floors, is calming and comfortable, especially for allergy sufferers. Front desk staff was helpful, especially Justin, who was extremely helpful. We would definitely recommend to friends.
July 29, 2013
Rated 4.0 out of 5.0 by RW2013 Modern Hotel at a Great Location
Overall it has been a great stay. Most attractions are within walking distance. The modern design is quite refreshing. The room is comfortable and clean. The following issues keep it from achieving the "excellent" rating.
- no in-room safe
- no in-room refrigerator
- decorative bamboo window smells a little bit
- underground parking needs improvements
July 26, 2013
Rated 5.0 out of 5.0 by nelsonex Great Vacation
Although we are retired, my wife and I badly needed a getaway vacation from caring for elderly parents and house remodeling. We stayed at the Hotel Indigo for 7 nights. This was the perfect hotel for a relaxed vacation. The hotel staff was especially responsive and polite. We have traveled quite a bit in Europe, South America, Central America, and Asia, but the trip to Ottawa was one of the best vacations that we have ever had. Choosing the Hotel Indigo was a big part of the successful vacation. The rooms were great and quite. The location was ideal because we could easily walk every where we wanted to go--it is close to Parliament, the By Ward Market, the Ottawa River, the Rideau Canal, museum, and restaurants.
July 13, 2013
Rated 5.0 out of 5.0 by MarySue27 Good location, great service
I stayed at the Hotel Indigo with my mother to celebrate her 80th birthday. It was her first visit to Ottawa in more than 50 years, When we arrived, the staff gave my mother a note to welcome her and wish her a happy birthday, along with a cheese platter!
The hotel is in a very convenient location just a few blocks from Parliament and within easy walking distance of many other attractions. We got a package deal with 2 nights at the hotel plus 2 tickets for the city hop-on/hop-off bus tour. There are not many restaurants in the immediate area, but the hotel restaurant was good for drinks and light meals, and the hotel provided a discount coupon for a nearby Italian restaurant that was casual and very good. The room was comfortable and the indoor pool and fitness room were great! Some of the decor is a little strange (giant photos or drawings of flowers on the walls), but all in all it was a great place to stay and the staff was fantastic!
July 12, 2013
Rated 5.0 out of 5.0 by TorAgent Fantastic Staff
My husband and I had to make an (Family emergency trip) to Ottawa. The hotel was booked solid..and they were kind enough to allow us to stay for a bit longer than we had anticipated. Not only were the staff very accomodating, they were kind, and ready to do what ever they could under our circumstances. From the moment we walked into this hotel, we were greeted with smiles and kindess. Both my husband and I travel to Ottawa often..this was our first stay with this hotel...we will never go to another!
Our room was clean and bright..the cleaning staff were very helpful and sweet. I loved the location...there is no other place for us when we visit Ottaw...thank you Indigo!!
July 9, 2013
Rated 5.0 out of 5.0 by kwbts124 Perfect hotel for Ottawa
We spent only two days in Ottawa and this hotel was centrally located in Ottawa. Nice walking distance to Parliament, the canal locks, and the Byward Market area.
Check in was fast and easy. Parking was offered at $22/day but since we arrived on a weekend we could park in the street for FREE. This is a pet-friendly hotel and the $75 pet fee was very high.
We were in a third floor (corner room) with a very comfortable King bed. The view was toward the outside of the hotel onto the street. The bathroom was extremely small - almost too small for my husband to use. The shower stall was granite and beautiful but very slippery and no mat was available - we had to be very careful when we showered.
Our stay was nice but uneventful and we did not use any of the hotel's amenities.
Check-out was smooth and fast. I would stay here again but would like to find a better deal as the price and fees were a bit high.
July 8, 2013
Rated 1.0 out of 5.0 by Davwhi Not an accessible hotel
The website says its Accessible and specifically mentions parking is accessible. It’s NOT. When you park in the specified area you’ll find a 6” curb surrounds the elevator, with no ramps anywhere.
If you manage to get past this you find the parking garage is shared with the hotel next door. This means you have to take an elevator to the second floor to get into the Indigo. Unfortunately this leaves you at the top of a stairway looking down into the Indigo lobby, with no way down.
If arriving by car this hotel is not accessible, it’s a nightmare. If you need wheelchair, or scooter, accessibility stay somewhere else.
July 7, 2013
Rated 4.0 out of 5.0 by JasonG Unique
Lovely to experience the different yet fresh decor. Room was contemporary and comfortable.
On the whole a positive experience, minor issues like escalator not working forcing one to carry heavy luggage up the stairs but equipment breaks and I understand that.
June 23, 2013
Rated 4.0 out of 5.0 by PamOak Still waiting
First let me say that I love this hotel and stay there every time I am in Ottawa. It's fun and cheerful and always clean and comfortable. Great location near Parliament Hill, National Gallery, Rideau Centre and Byward Market.
Last stay was a week ago - June 15, 2013. I realized after leaving to drive home that I had left some clothes in a drawer in my room. I called the front desk and asked if they could be returned to me. I was put through to the head housekeeper's voicemail to leave a message and was assured she would contact me the next day. Still waiting for a call...
It's not the value of the lost clothes (small) that I'm feeling, it's the damage to the previously happy relationship I had with the hotel that is most disappointing.
June 22, 2013
Rated 5.0 out of 5.0 by RCalgary Excellent location, rooms and amenities
First time at Hotel Indigo with a larger group with multiple rooms. The staff were extremely accommodating and provided excellent service to our group. They have an excellent location, and the fitness room is perfect for a quick workout while travelling. Decent food and drinks in the bar to start any evening. Highly recommended.
June 17, 2013
Rated 4.0 out of 5.0 by MikeandMaur Super room design
The choice of the Indigo Hotel was made by a holiday company and was a replacement for another Ottawa hotel, but what a replacement! The outside facade followed by the contrasting interior reception area was amazing. Our feelings were not diminshed by the quality of the room decoration (611). We had a really pleasant stay over the 3 days we were exploring Ottawa. The only downside we found was that the restaurant choice was quite limited.
June 4, 2013
Rated 5.0 out of 5.0 by Carbonneau Great service.
It is extremely well located. Within walking distance to everywhere we wanted to go.
May 24, 2013
Rated 3.0 out of 5.0 by DAGtbay Small room, no fridge
Compared to other hotels I usually stay at in Ottawa, I found the room very small. The decorations are modern, something that I am not, and would be likely be appreciated by young urban professionals. Unfortunately, there was no fridge in the room, something that I have been accustomed to in Ottawa.
Kitchen sink stopper didn't work, remote control didn't use all functions (sleep timer, last channel, etc.), cracks in the walls.
I doubt that I will be staying at this hotel again.
May 22, 2013
Rated 1.0 out of 5.0 by 2627 Great location
We thoroughly enjoyed our stay, room was clean and comfortable, our requests were attended to in a friendly manner. Had lunch and breakfast in the lounge, food and service were lovely. Well located and good value, we saw two museums, good package price.
P and J,
celebrating our 70th birthdays, had a ball
May 21, 2013
Rated 5.0 out of 5.0 by Bri7844 Great Hotel
I travel for Work This hotel was very nice and Clean .
Rooms were very nice and comfortable.
Hotel staff was great!!
May 14, 2013
Rated 5.0 out of 5.0 by GoldenDomers Great service and location
We knew nothing about Ottawa and happened into our reservation at the Indigo and we were just delighted. The hotel is very nicely appointed and close to Parliament and within walking distance of the ByMarket area. The best parts were the really delightful staff at the desk who were pleasant with our "dumb computer" questions getting our airline tickets printed when we encountered new challenges, and also our "dumb tourist" questions about where the Tulip festival shuttle was and where the closest stops were. This is not a cookie cutter hotel, and the rooms are fresh and comfortable and quiet in a safe district (although all of Ottawa felt safe.) We'd return readily and highly recommend it to you.
May 12, 2013
Rated 5.0 out of 5.0 by Linda44 Great staff!
Enjoyed my second stay at your hotel.
There were two issues that should be mentioned: Room 311 is a small room and lacks a fridge. Two people sharing that room found it too small. It was clean and the beds were comfortable.
At a banquet on Saturday evening, the meal was ever so tasty and nicely served and we had lots of attention, especially from Mary. Alas, the meals were all cold. This has been mentioned by our organizers (nursing class reunion), I believe. The pasta meal served on the Friday night was a bit luke warm, as well, although we nurses soldiered on.
The front desk staff, room cleaners and banquet staff were very, very nice.
I will certainly plan to stay at the Indigo again.
May 11, 2013
Rated 3.0 out of 5.0 by hotelmel Just OK
We stayed here for one night. It was a busier time so we paid a much higher rate that you would expect for a 3 star. The location was great, within walking distance to most ammenities. We checked in and were not too impressed with the room. It was small and had no fridge and a hard bed. We asked to change rooms, or at least get a fridge brought up to the room and the staff were unable to help us, but recommended an ice bucket.....
We then wanted to go swimming, and realized the pool was under renovations. Our only option was to use a pool down the road which wasnt as appealing. This also wasn't listed on the website when we booked.
There was also "Fire Alarm Testing" the next morning which was another huge downer. The testing began around 8, and you were warned that staff may enter your room. Not too convenient as a "guest" at a hotel.
All in all, the visit was full of dissapointments.
May 8, 2013
Rated 4.0 out of 5.0 by Alyss We really enjoyed ouselves
The rooms were so nice and comfortable as well as the hotel as a whole. The customer service was amazing and very helpful. We didn't try the bar or restaurant but from the looks of it it was very nice. Overall the experience was very nice and the location was perfect.
May 3, 2013
Rated 4.0 out of 5.0 by Mackfirby I'd stay here again
This hotel was very cute. Clean rooms, nice staff. Great location. I'd stay there again!
April 25, 2013