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Rated 4.3 out of 5 by 261 reviewers.
Rated 4.0 out of 5.0 by location Visited Ottawa Sept 2014.. .. enjoyed 2 nights at the Indigo....the location was a10 minute easy pace walk to the byward market area and many other museums/ attractions/canal trails.. etc... Easy on off highway access for automobiles....parking was ok...at the neighboring hotel...would probably stay again..... October 7, 2014
Rated 4.0 out of 5.0 by Great hotel but the internet was disappointing This was my first time at Hotel Indigo Ottawa. I enjoyed my stay and I would recommend it to others. I slept very well -- the bed and pillows were top notch. I enjoyed the room; it was on the small side but not cramped. I loved the bathroom -- cute and functional! The staff were great and the maid service exceptional. My only disappointment was the internet. This was a business trip and I count on keeping in touch, sending and receiving documents. The connection was slow, and, worse, it was often not working at all. The problem could well have been due to my Apple laptop -- I know Apple computers challenge the PC techies. But still, there are a lot of Apple users and we need a hotel with a modern internet. October 7, 2014
Rated 3.0 out of 5.0 by Indigo Stay Needs refreshing. Decor is outdated and starting to show its age. Wireless is horrible and needs to be thrown out. October 7, 2014
Rated 5.0 out of 5.0 by Excellent service and very friendly staff We stayed at this hotel for a couple of nights in September. The staff were incredibly friendly and helpful and really enhanced our visit to Ontario and Quebec provinces. Christian on the front desk was excellent and so helpful in providing advice on a variety of things. The experience of the service at the hotel from all staff - cleaners, restaurant staff and all other front desk staff was just superb. The convenience of the hotel to the major attractions is also in its favour. But without the service provided, it would have been just another hotel we stayed at whilst on tour. I had read previous reviews of the car parking and so emailled the hotel prior to our visit. I was sent precise instructions. I was able to park in front of the hotel for a short while to unload our bags and was provided with a little detailed map to the car park. When we left, I brought the car to the front of the hotel and loaded our bags. The stay at the hotel really enhanced our trip of Ontario and Quebec. October 5, 2014
Rated 5.0 out of 5.0 by Everything was fine! mostly there to sleep after long day of walking / touring. Nice facility. Thank you. October 3, 2014
Rated 4.0 out of 5.0 by Friendly staff parking difficult The hotel had friendly staff however to access the parking is a bit of a nightmare. There is no doorman to assist with your luggage upon arrival. After checking in you must drive around the block to locate the underground parking garage which is difficult to locate as the signage does not identify it is for Hotel Indigo and you need your room key to access. When leaving the hotel we struggled to carry our luggage to the other hotel to access the parking garage elevator as the escalators were not turned on so we ended up carrying everything up and down stairs. September 26, 2014
Rated 5.0 out of 5.0 by Great Place to stay downtown great place to enjoy visits Ottawa from. Enjoyed a corner room with a view in two directions of downtown Ottawa. easy walk to parks and the Ottawa Canal.parking wasn't easy but was available and in a safe place. Front desk staff were charming,entertaining and helpful even at 11:30 PM. Great bathrooms great furniture great beds.restaurant has recently change management cannot comment at this time. September 24, 2014
Rated 4.0 out of 5.0 by Hotel Indigo Downtown Ottawa Ideally located for business purposes in the heart of downtown only blocks from Parliament Hill, many Government Offices, the Canal September 24, 2014
Rated 5.0 out of 5.0 by Great Hotel Love the Hotel The location can't be beat in Ottawa. Staff very friendly. Stayed a few times and will continue to use this as our getaway to downtown Ottawa. September 23, 2014
Rated 5.0 out of 5.0 by Hotel Indigo- great stay in Ottawa You really need to check this hotel out - Great rooms, excellent staff with over the top customer service attitude, with a great location in Ottawa. September 23, 2014
Rated 5.0 out of 5.0 by Friendly staff, pleasing ambiance A favorite hotel over the years, I have never been disappointed in any aspect of the service, which was very often exceptional. September 22, 2014
Rated 5.0 out of 5.0 by Flavourite Downtown Ottawa Hotel Enjoy staying at the Indigo in downtwon Ottawa. It is in a central location to walk to meeting and is close to both Elgin street and Byward Market restaurants. Staff are friendly and attentive, and the rooms are modern and clean. The bar and restaurant serves good quality food. My only complalint is that parking had gone up and is on the high side. September 22, 2014
Rated 5.0 out of 5.0 by Great Service stayed for our 17th wedding anniversary, service at this location was fantastic, we will stay again. September 19, 2014
Rated 5.0 out of 5.0 by Good location, comfortable and relaxing Wonderful weekend, close to Parliament Hill, close to interesting attractions and shopping. September 18, 2014
Rated 5.0 out of 5.0 by great place to stay when in Ottawa, Canada Enjoyed my stay...great location within walking distance of downtown Ottawa....welcoming reception September 17, 2014
Rated 5.0 out of 5.0 by quiet and clean I found this hotel to be very convenient to access both downtown, the market and Elgin street in Ottawa. The room was clean and quiet. I will continue to use this hotel for business travel. September 16, 2014
Rated 3.0 out of 5.0 by Friendly staff, great location, poor breakfast service The location of the hotel is excellent. Walking distance to Parliament, Natl Arts Centre, etc. Comfortable rooms, friendly polite staff. However, breakfast took 45 minutes to arrive and was not hot on arrival. If you stay here, there are a couple very close options for breakfast (Tim Horton's etc). Meeting rooms in the basement are rather claustrophobic but adequate if everything including coffee breaks is to be conducted in the room. September 13, 2014
Rated 4.0 out of 5.0 by Great hotel overall Very friendly staff, very clean and comfortable room. Lobby is nicely furnished. Great location downtown. September 10, 2014
Rated 5.0 out of 5.0 by Great Amenities in the City Center We really enjoyed staying at the Hotel Indigo. The staff is incredibly friendly, the hotel is clean and modern-looking. Excellent wi-fi capabilities. Amenities include a nice fitness center and indoor pool. September 9, 2014
Rated 5.0 out of 5.0 by Excellent sand friendly service Cannot say enough good things about the Indigo. I always feel welcomed and safe when staying here. Everything you need is readily available. September 9, 2014
Rated 4.0 out of 5.0 by Parking area Extremely difficult to access the parking area, and very costly. Once our vehicle was parked, we felt more comfortable. September 9, 2014
Rated 2.0 out of 5.0 by Family Vacation - not big enough In general the hotel was fine but not really what I expected. The rooms where small and could use a little better cleaning. September 8, 2014
Rated 4.0 out of 5.0 by University Bound Parents Looking froward to returning to the Indigo to visit with children and explore Ottawa. September 5, 2014
Rated 4.0 out of 5.0 by A pleasing first stay at an Indigo This was one of ten hotels my family stayed at during a 3.5 week tour of the Canadian east coast and New York . I have been a Platinum PCR member for a number of years and had built up over 500,000 points to use – this holiday was a great opportunity to use most of them. We arrived at the hotel for a two night qualifying stay- the car park was difficult to find and hard to negotiate a large SUV into first time but, nevertheless, fine once found/parked! A bit of a maze from the parking to the hotel (through the adjacent non-IHG hotel). Reception staff were excellent from the outset - when we had located the hotel and my wife ran in to find out where the parking was, they suggested we unload cases outside the main entrance before then parking. I always say that my welcome is the most important part of a stay at any hotel – if this is good then it really sets the mood for the rest of the stay. The mood was set! The room was ready early and a good size for the four of us. First time I had stayed at the Indigo brand and was keenly anticipating seeing what it was like – I was not disappointed: not bad at all. A great check-out experience by a very friendly member of staff, who treated me as a valued customer rather than just another check-out (nice to be asked a bit about your holiday plans and being wished a great remaining time). I would recommend this hotel. August 31, 2014
Rated 4.0 out of 5.0 by Room The sink in the bathroom was cracked, we had difficulty flushing the toilet and the toilet was in a very cramped space. August 28, 2014
Rated 5.0 out of 5.0 by Hard on the outside, sweet on the inside! My partner and I arrived at this beautiful hotel located just minutes from all the major attractions in down town Ottawa. My partner had been here before, but this was my first time and let me tell you - I was impressed. From the outside, you look at this place and say "Oh my god, where am I!".. Ok it's not that bad but it's sure a contrast to the inside! Once you enter, you're greeted by a beautiful lobby with a 6 story open air space above the check in desks. The staff, who have been extremely friendly to my partner and continued this with us indicated that our room wasn't quite ready, however she would have it cleaned quickly and call us once the room was prepared (to be fair, check in time was at 15:00 and we arrived at 14:15. Our room, 522 located on the 5th floor in the corner was beautiful. Opening the door you are greeted by a small hallway, a large bathroom opening up to a beautiful large bedroom. The bedroom has a small seating area, a desk, a large TV, 3 large windows (with blackout blinds, thank god!) and a giant comfortable bed. The bedroom has a decent sized stand up shower, and a small Jacuzzi tub. The windows were pretty sound proof, didn't hear a peep while sleeping. I'm not kidding when I say, for the price, it really doesn't get any better than this. The hotel is less than a 5 minute walk to all major 'hill' tourist attractions. The Byward Market is less than 10 minutes, and the giant huge mall is in that same area as well. Oh and I almost forgot, a 24 hour gym complete with very modern workout equipment (this gym is probably one of the best I've seen in a hotel), a small pool (only 3.5ft deep) and a small hot tub (3 large guys and you'd be getting super friendly). If I visit Ottawa again, I'd definitely return! Thanks Indigo! P.S. - **MANAGEMENT** - You have incredible staff! Forgive me for forgetting her name, but Kesha and another young lady were working, and it was the other person that helped us. She was so friendly and brought us our hotel keys while we had a drink at the bar. Even more impressive (and you don't see this in a lot of hotels) were your cleaning staff. We often don't appreciate them and they generally seem to 'fade' into the background. Here, they were SO friendly and ANY time that I walked past any of them they would stop, say hi, ask how my day was and wish me a great day on the way out. Good Job! Thanks again. Room Tip: - Exterior rooms have better views, interior rooms look into Atrium with noisy exhaust fan - Stay a... August 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent service We had a King-sized bed with a firm mattress, making for an excellent night's sleep. I also loved the wallpaper in our room. Would love to be able to buy it. The staff at the front desk were very helpful in providing directions to some of the places we wanted to visit. Our cleaning lady provided excellent service for our room. August 24, 2014
Rated 5.0 out of 5.0 by In need of signage I used the parking, it needs signage of where you want us to park. Definitely not clearly defined. Vending... what floor? and you need more pop or snacks. Had to go to front desk staff to find out. Some form of vending machine snacks would have been perfect. Pool was gross.. you need to clean it !! August 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Really, bed is very firm and comfortable. Staff are very friendly and willing to help. August 20, 2014
Rated 5.0 out of 5.0 by August 2014 We quite enjoyed our stay. Parking was the only glitch. The hotel did send us instructions, but we didn't read the information thoroughly. Our bad. August 19, 2014
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