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Rated 4.2 out of 5 by 165 reviewers.
Rated 4.0 out of 5.0 by Still waiting First let me say that I love this hotel and stay there every time I am in Ottawa. It's fun and cheerful and always clean and comfortable. Great location near Parliament Hill, National Gallery, Rideau Centre and Byward Market. Last stay was a week ago - June 15, 2013. I realized after leaving to drive home that I had left some clothes in a drawer in my room. I called the front desk and asked if they could be returned to me. I was put through to the head housekeeper's voicemail to leave a message and was assured she would contact me the next day. Still waiting for a call... It's not the value of the lost clothes (small) that I'm feeling, it's the damage to the previously happy relationship I had with the hotel that is most disappointing. June 22, 2013
Rated 5.0 out of 5.0 by Excellent location, rooms and amenities First time at Hotel Indigo with a larger group with multiple rooms. The staff were extremely accommodating and provided excellent service to our group. They have an excellent location, and the fitness room is perfect for a quick workout while travelling. Decent food and drinks in the bar to start any evening. Highly recommended. June 17, 2013
Rated 4.0 out of 5.0 by Super room design The choice of the Indigo Hotel was made by a holiday company and was a replacement for another Ottawa hotel, but what a replacement! The outside facade followed by the contrasting interior reception area was amazing. Our feelings were not diminshed by the quality of the room decoration (611). We had a really pleasant stay over the 3 days we were exploring Ottawa. The only downside we found was that the restaurant choice was quite limited. June 4, 2013
Rated 5.0 out of 5.0 by Great service. It is extremely well located. Within walking distance to everywhere we wanted to go. May 24, 2013
Rated 3.0 out of 5.0 by Small room, no fridge Compared to other hotels I usually stay at in Ottawa, I found the room very small. The decorations are modern, something that I am not, and would be likely be appreciated by young urban professionals. Unfortunately, there was no fridge in the room, something that I have been accustomed to in Ottawa. Kitchen sink stopper didn't work, remote control didn't use all functions (sleep timer, last channel, etc.), cracks in the walls. I doubt that I will be staying at this hotel again. May 22, 2013
Rated 1.0 out of 5.0 by Great location We thoroughly enjoyed our stay, room was clean and comfortable, our requests were attended to in a friendly manner. Had lunch and breakfast in the lounge, food and service were lovely. Well located and good value, we saw two museums, good package price. P and J, celebrating our 70th birthdays, had a ball May 21, 2013
Rated 5.0 out of 5.0 by Great Hotel I travel for Work This hotel was very nice and Clean . Rooms were very nice and comfortable. Hotel staff was great!! May 14, 2013
Rated 5.0 out of 5.0 by Great service and location We knew nothing about Ottawa and happened into our reservation at the Indigo and we were just delighted. The hotel is very nicely appointed and close to Parliament and within walking distance of the ByMarket area. The best parts were the really delightful staff at the desk who were pleasant with our "dumb computer" questions getting our airline tickets printed when we encountered new challenges, and also our "dumb tourist" questions about where the Tulip festival shuttle was and where the closest stops were. This is not a cookie cutter hotel, and the rooms are fresh and comfortable and quiet in a safe district (although all of Ottawa felt safe.) We'd return readily and highly recommend it to you. May 12, 2013
Rated 5.0 out of 5.0 by Great staff! Enjoyed my second stay at your hotel. There were two issues that should be mentioned: Room 311 is a small room and lacks a fridge. Two people sharing that room found it too small. It was clean and the beds were comfortable. At a banquet on Saturday evening, the meal was ever so tasty and nicely served and we had lots of attention, especially from Mary. Alas, the meals were all cold. This has been mentioned by our organizers (nursing class reunion), I believe. The pasta meal served on the Friday night was a bit luke warm, as well, although we nurses soldiered on. The front desk staff, room cleaners and banquet staff were very, very nice. I will certainly plan to stay at the Indigo again. May 11, 2013
Rated 3.0 out of 5.0 by Just OK We stayed here for one night. It was a busier time so we paid a much higher rate that you would expect for a 3 star. The location was great, within walking distance to most ammenities. We checked in and were not too impressed with the room. It was small and had no fridge and a hard bed. We asked to change rooms, or at least get a fridge brought up to the room and the staff were unable to help us, but recommended an ice bucket..... We then wanted to go swimming, and realized the pool was under renovations. Our only option was to use a pool down the road which wasnt as appealing. This also wasn't listed on the website when we booked. There was also "Fire Alarm Testing" the next morning which was another huge downer. The testing began around 8, and you were warned that staff may enter your room. Not too convenient as a "guest" at a hotel. All in all, the visit was full of dissapointments. May 8, 2013
Rated 4.0 out of 5.0 by We really enjoyed ouselves The rooms were so nice and comfortable as well as the hotel as a whole. The customer service was amazing and very helpful. We didn't try the bar or restaurant but from the looks of it it was very nice. Overall the experience was very nice and the location was perfect. May 3, 2013
Rated 4.0 out of 5.0 by I'd stay here again This hotel was very cute. Clean rooms, nice staff. Great location. I'd stay there again! April 25, 2013
Rated 3.0 out of 5.0 by Lovely rooms and comfort Upon arrival we were greeted by friendly staff. Check in process was fast and efficient. Rooms are comfy, spacious and nicely decorated. There were a few items missing from our room that we had to call down to reception to bring up to us. Not a big deal but would have been nice not to have to call down on 2 separate occassions. One thing that surprised us was the noise factor due to the open concept design. Noise travels upwards! The other thing is that the hotel restaurant was understaffed during breakfast time. We waited 10 minutes for our first coffee, I ordered an egg white omlette and I got scrambeled eggs instead. Location and easy access to hotel is good both by car and walking. April 22, 2013
Rated 5.0 out of 5.0 by Great value and great service. We recently stayed at your hotel with several of our friends. We found your hotel to be quite refreshing in regards to the design and decor of the rooms. Hardwood floors in the guest rooms was a bonus for me with my many allergies and also this meant clean floors underfoot. Your service staff, both at the front desk and housekeeping were extremely polite and friendly. They were very helpful in all respects whether it was recommending places to eat for a group, or directions to venues. The price was very competitive and the location simply cannot be beat! We will definitely stay there again. Thank you. April 19, 2013
Rated 5.0 out of 5.0 by Excellent destination This location would work very well for either a business person or a tourist. Everything you need in the heart of the city. This facility simply works without a lot of fuss and the staff are excellent. April 15, 2013
Rated 5.0 out of 5.0 by Excellent room. Very nice staff. I travel frequently for business and am IHG Priority Club Platinum. We booked an upgraded room for a weekend outing with our two young boys. Very happy with the results. Comfortable beds, relaxing spa bath & shower, plenty of windows, and nice big television. While the hotel was full of ill behaved teenage girls (and their ill behaved parents) in town for a hockey tournament, we hardly noticed. Despite the nonstop commotion outside, the room was quiet and restful. The staff managed the chaos well, so even check in and out went smoothly. April 8, 2013
Rated 2.0 out of 5.0 by Did not expect a perfect stay every time. Surprise is the best word to describe the last stay. This is my hotel of choice when staying in Ottawa. On many occasions this hotel has impressed and always been impeccable in its quest to provide the customer with a pleasurable experience. Until this last stay, when all changed. Be sure to ask about parking, the regular indoor parking attached to the building was closed. A simple few blocks away explained the clerk, not mentioning that each block was size of the Serengeti . I think what made it worse was walking past other empty parking lots on my way back to the hotel. Oh yes forgot to mention it was cold and I had not dressed for the long hike. It was better on the way back warmer but I got soaked, maybe the hotel could have provided an umbrella. When I mentioned my concern, the staffer on checkout amusingly commented that maybe they could have made my stay nicer if they had bought me a car. The hotel gladly charged an additional amount for this parking experience. Be sure understood that all rooms are not created equal. I have always been happy with the accommodations provided by Indigo, until staying in what is known as their finest small accommodation. There is one on the floor. Don’t ask for a room change, I was carefully put in my place and made to understand that it was nicely appointed and clean what more could I want. What a disappointment. Simply put, next trip, different hotel. One of the beauties of choosing where I stay. April 8, 2013
Rated 5.0 out of 5.0 by Easter weekend visit. Nice staff and very convenient. My young children enjoy visiting Ottawa attractions during weekend trips from Montreal, but this was our first stay at this INDIGO property. We appreciated the central location and friendly staff. While not the closest hotel to any specific attraction, the hotel is a pleasant walk to Parliament, the canal, the convention center and mall, the market, and restaurants on both Bank and Elgin streets. The hotel itself is nice enough. The staff went the extra mile to decorate our room for my 3 year old's birthday and to host an easter egg hunt. Our 5th floor queen suite faced the interior hotel atrium. It was quiet and comfortable for a family of four. Decor was of the IKEA type. Weaknesses were a tiny bathroom, lack of electrical outlets, inadequate lighting, and an a/c issue that kept the room too warm. Our friends in a 2nd floor room complained of a similar a/c issue. It seems the thermostats are set for a temp minimum of 22C, but our room was rarely under 25C when occupied. I would not rely on the hotel restaurant / bar unless desperate. For nearby breakfast or lunch, we found EGGSPECTATION on Bank Street to be very good. The hotel parking garage was under renovation during our visit, but alternative parking was available on Bank Street. The hotel pool is very basic, only a meter deep, and shared with another non-IHG hotel, but will soon be renovated. We avoided the pool our first night as it was overcrowded by guests from the other property, but we and our friends had the run of it our second night. April 1, 2013
Rated 5.0 out of 5.0 by Always pleasant at The Indigo I've stayed at the Indigo in downtown Ottawa on a few occasions and always found it a pleasant experience. It's a super location, close to everything. The front desk staff is always very pleasant to deal with and helpful. You have to like the 'design' of the rooms (European inspired) which I do. It's an amazing value for the price. March 23, 2013
Rated 5.0 out of 5.0 by A Pleasant Surprise Stopped here overnight with my family on our way home. Wasn't sure what to expect, but left pleasantly surprised. The front desk staff were very friendly and helpful in suggesting local restaurants and providing maps. The chambermaid that we came across in the morning was also very friendly and cheerful. The room was very clean and spacious. The beds were extremely comfortable and the large TV in the room had a great selection of channels. The washroom was also very clean and I appreciated the shower stall rather than the usual tub/shower. My only negative comment would be that the washroom could use a ventilation fan as the mirror fogged up during my shower. March 18, 2013
Rated 5.0 out of 5.0 by Anniversary Weekend I arrived @ the Indigo early to decorate the room as my fiancee & I live in different cities ! The staff was more then helpful with my mission !The secret of surprise was not lost & went off without any glitchs ! The staff as usual were amazing & the room was awesome thanks again for a memorable weekend ! Peter D. February 23, 2013
Rated 3.0 out of 5.0 by nice hotel, poor parking Stay was ok, but had to park 4 blocks away on a very cold day and this was not mentionned when we booked. would never have stayed there knowing this. A hotel of this pricepoint should have acustomer shuttle if they want you to park away. room had laminate flooring which looks good until you walk in with wet boots. February 20, 2013
Rated 4.0 out of 5.0 by Refreshing,clean room. Low VOC and Scents Despite my many allergies I found my stay comfortable. I prefer rooms that don't have carpet so this was ideal for me. The staff were helpful and polite. I did not like the fact that I had to park two blocks away. However I understand that parking will be available at the hotel in the near future. If you are a shopper or a tourist it is central to everything. I shall return. February 14, 2013
Rated 5.0 out of 5.0 by Staff are wonderful, rooms are comfortable I've never been disappointed with the Indigo in Ottawa, the staff are always helpful and go over and above. I will return. The Hotel is in a great location. February 6, 2013
Rated 4.0 out of 5.0 by Great place to stay I found this hotel to be centrally located and the staff were very helpful. I would definitely stay here again. Laminate floors were a refreshing change especially for those with dust allergies. February 6, 2013
Rated 5.0 out of 5.0 by Comfortable and convenient The convenient location - walking distance to everything - was much appreciated during the cold Ottawa weather. January 25, 2013
Rated 5.0 out of 5.0 by No carpeting! Great! A wooden floor is a must not only for those of us who have allergies, but also for sanitation and maintenace. November 22, 2012
Rated 3.0 out of 5.0 by Heat and Cooling system Although out of the control of the staff at the time, the heating / cooling system was not working and my room was 26C for both the nights that I stayed there (Nov 12 / 13). Because I had an inside room, there was no opportunity to open a window to get cool air from the outside. I felt the staff were not open about the problem and said that they had fixed it when it was clearly NOT fixed. The 2nd night, I had a fan brought in which at least resulted in air movement, although the temperature did not change. I felt some recognition (reduction in cost of my stay, vouchers for a return visit, or even an offer for food or drink vouchers) would have gone a long way in expressing that the management was truly sorry that their system had broken down. November 19, 2012
Rated 4.0 out of 5.0 by November Nice place. Parking like most downtown hotels is not the greatest. However the room was clean and the hotel was quiet. Great staff. I'd stay again. November 16, 2012
Rated 5.0 out of 5.0 by Great two days We come here when we are in Ottawa. The staff recognizes us and go out of the way to help. The cleaning staff speak and smile at you. On a weekend, you can park on the street for free. Again we were happy with the overall stay. November 16, 2012
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