Rated 4.3 out of 5 by 199
Rated 4.0 out of 5.0 by Janeeta Room
The sink in the bathroom was cracked, we had difficulty flushing the toilet and the toilet was in a very cramped space.
August 28, 2014
Rated 5.0 out of 5.0 by travellinman84 Hard on the outside, sweet on the inside!
My partner and I arrived at this beautiful hotel located just minutes from all the major attractions in down town Ottawa. My partner had been here before, but this was my first time and let me tell you - I was impressed. From the outside, you look at this place and say "Oh my god, where am I!".. Ok it's not that bad but it's sure a contrast to the inside!
Once you enter, you're greeted by a beautiful lobby with a 6 story open air space above the check in desks. The staff, who have been extremely friendly to my partner and continued this with us indicated that our room wasn't quite ready, however she would have it cleaned quickly and call us once the room was prepared (to be fair, check in time was at 15:00 and we arrived at 14:15.
Our room, 522 located on the 5th floor in the corner was beautiful. Opening the door you are greeted by a small hallway, a large bathroom opening up to a beautiful large bedroom. The bedroom has a small seating area, a desk, a large TV, 3 large windows (with blackout blinds, thank god!) and a giant comfortable bed. The bedroom has a decent sized stand up shower, and a small Jacuzzi tub. The windows were pretty sound proof, didn't hear a peep while sleeping.
I'm not kidding when I say, for the price, it really doesn't get any better than this. The hotel is less than a 5 minute walk to all major 'hill' tourist attractions. The Byward Market is less than 10 minutes, and the giant huge mall is in that same area as well.
Oh and I almost forgot, a 24 hour gym complete with very modern workout equipment (this gym is probably one of the best I've seen in a hotel), a small pool (only 3.5ft deep) and a small hot tub (3 large guys and you'd be getting super friendly).
If I visit Ottawa again, I'd definitely return! Thanks Indigo!
P.S. - **MANAGEMENT** - You have incredible staff! Forgive me for forgetting her name, but Kesha and another young lady were working, and it was the other person that helped us. She was so friendly and brought us our hotel keys while we had a drink at the bar. Even more impressive (and you don't see this in a lot of hotels) were your cleaning staff. We often don't appreciate them and they generally seem to 'fade' into the background. Here, they were SO friendly and ANY time that I walked past any of them they would stop, say hi, ask how my day was and wish me a great day on the way out. Good Job! Thanks again.
Room Tip: - Exterior rooms have better views, interior rooms look into Atrium with noisy exhaust fan - Stay a...
August 28, 2014
Rated 5.0 out of 5.0 by Elita Comfortable bed and excellent service
We had a King-sized bed with a firm mattress, making for an excellent night's sleep. I also loved the wallpaper in our room. Would love to be able to buy it.
The staff at the front desk were very helpful in providing
directions to some of the places we wanted to visit.
Our cleaning lady provided excellent service for our room.
August 24, 2014