Rated 4.2 out of 5 by 120
Rated 5.0 out of 5.0 by PSK1 Personal, caring service!
I've stayed at this hotel before, so I know the rooms are very restful. As I booked in I checked to see if I could have a bath tub as I needed a therapeutic soak for a painful muscular issue. The person at front desk was very sympathetic and changed my shower-only room immediately.
While unpacking up in my room ten minutes later there was a knock at the door. I was handed a special delivery care package - vanilla scented Epsom salts for the tub, a bottle of water and some chocolates. The best part was the handwritten card from Sophie and Kale at the front desk, wishing me a speedy recovery! Very impressive personal and caring customer service!
The rest of my stay was great, I was part of a business meeting held at the hotel and the food and service were excellent there too.
December 4, 2013
Rated 4.0 out of 5.0 by patnrick Great location
Our stay was fine for the most part. Only complaints were minor, and did not detract from the experience. The shower leaked onto the bathroom floor,and the tv remote control had some issues. I had read in one review that the rooms were equipped with pod-type beverage makers, but that was not the case with our room. We had a small older coffee maker with a leaky lid that dribbled coffee when poured. That was the biggest disappointment, so I guess we can't complain too much. The staff were all very pleasant, and overall we did enjoy our stay. The location was great, and we were close enough to everything that we were able to leave our car in the parking garage, which was a good thing, since the driveway into the garage was a little scary, and the people in front of us going in for the first time didn't know to push the button after swiping their room key, so we had to wait while they dithered at the bottom of the ramp wondering why the garage door wouldn't open. All that being said, we had a good stay, and we will definitely consider staying again next time we come to Ottawa.
November 22, 2013
Rated 5.0 out of 5.0 by oozingfunk Fantastic Stay
Had to make a last minute change to my reservations and the hotel made it very easy to accommodate myself. Room was extremely clean, comfortable and very well furnished. Staff was very friendly and knowledgeable. Great downtown location with a modern look. If available, I will be staying there again in a couple weeks! Definitely recommend this hotel.
November 22, 2013