Rated 3.0 out of 5.0 by oldie49 Very Comfortable large room, great location near the train station
The room was large, comfortable and clean. The position of the hotel was conveniently located near the train station which suited our needs. The airport transfer was quick and easy.
The shower rose was awkward as you are unable to avoid the burst of cold water when you turn on the show. You cannot reach the shower rose to move it.
The rate was to include breakfast but the restaurant was closed so we didn't get the breakfast we were expecting.
I would recommend this hotel.
June 16, 2013
Rated 3.0 out of 5.0 by Lola2day Good location to transport, no coffee????
Staff very helpful, parking nearby, but with the cafe down for flooring upgrades, there was NO PLACE TO GET A COFFEE either inside the hotel or for several blocks. Only grab and go things from a cooler available. Probably ok for most of the residents (the hotel is 30% hotel, 70% apartments), but for hotel guests, not much though was given to accomodate their needs. If I go back, I'd definetly check to see if there was an breakfast available. Fortunately, a Starbucks found us on our way to Linden.
June 10, 2013
Rated 4.0 out of 5.0 by CatalinaSailor Great Value
This was a good deal. Visiting my granddaughter in Rahway. Stayed here and it was much better than another hotel I stayed at last times. Bathroom was very stylish with a raised bowl sink. Clean and comfortable. High ceilings.
If you bring a car, be careful. They have meters outside with no coin return and they steal your money. After not noticing the problem and putting in a couple of dollars, I called the phone number on the meter to complain. No one was there and it went to a voice mail which said "mailbox full". This is not the hotel's fault, but the town of Rahway's.
Also, you need to use your card to get in because it is also an apartment on the upper floors.
June 7, 2013
Rated 3.0 out of 5.0 by RenJr It was just Okay-
It was just Okay. I probably won't stay there again. I didn't like that I had to park in the parking garage and when I did park there I wasn't sure if that was the offical parking lot of the hotel. I've never been to that area so I wouldn't of known if I had to park in a parking garage. Also, I remember I had a long day and I was just looking forward to finally checking in and eating at the hotel restaurant or bar but for whatever reason it was closed so I had to fend for myself and find a place to eat when I clearly didn't want to leave again after driving all day. The room was alright, it didn't have a hotel feel to it. I felt like I was in someones apartment for the night.
June 5, 2013
Rated 2.0 out of 5.0 by BizPro1 Poorly managed hotel
The property itself is not bad. Most of the staff are very nice and attentive. However, there is no consistency. Rooms are not serviced properly and the supervisor could care less about what her staff isn't doing correctly. For example, today my bed was not made properly. The covers were just pulled up. The sheets were not smoothed, the bed skirt was tucked in with the sheets. It was a mess. I went to the front desk and told them about it and the front desk manager came out to speak with me. She advised that she would inform the cleaning supervisor who during our conversation appeared at the front desk. I showed them a picture of the bed and she said that she wasn't trying to make excuses but there were new people brought on recently. I asked if it was her job to train and supervise them. She said it was, so naturally I asked why she wasn't monitoring her new staff members or doing any quality control on their activities. She just shook her head.
I left to get something to eat and returned to my room about an hour later. Nothing had changed. She just left for the day without correcting the problem, so of course I made another trip to the front desk and asked to speak to the hotel manager who had the same " I don't care attitude." I offered to show her the bed but she simply said she would get someone else to look into it. Again, despite having spent over 2 months at this property, clearly I wasn't important enough for her to look into the matter herself.
The man who makes repairs to the rooms was sent up to remake my bed, but when I went up to my room, he was looking in the bathroom. I asked him what he was doing here and he said he thought something was wrong with the bathroom. He wasn't even clear WHY he was being sent to my room. I called down to the front desk and the very sweet desk clerk came up to fix the bed.
This hotel is terribly understaffed and it appears that their staff just quits all the time, which makes me wonder why? There is something wrong with how this hotel is run and perhaps someone from corporate should come stay here for a week or so under cover to see what the problem is.
Every day it is some other problem. The bathroom towels were not always completely replenished and it appeared that they did not have enough on hand to give everyone their fair share. I had to specifically ask for all of my towels to be replaced. Then I wasn't Getting bath mats. Every day it is something new.
The nice restaurant that is advertised was closed for renovations but no work is being done. The morning coffee is often unavailable or some component like stirrers, Splenda, napkins, or coffee lids are not there. Again, something is always missing.
The hotel could use some sprucing up. The bed pillows
are old and flat. I don't think my room has ever been fully dusted. There's dust on the lampshades, tv and furniture. The floors are not always cleaned. The carpet in my room hasn't been vacuumed in about a week, and this morning I found hair embedded in my bath towel. I am only staying here because I like the location and with a long term job assignment I simply have too much stuff to pack up to unpack at another hotel.
If you think you are going to stay in a posh, upscale boutique hotel, think again. Corporate office, please get this taken care of or this hotel will tarnish your image.
June 3, 2013
Rated 4.0 out of 5.0 by Prakashb Stay here if you are taking the trains to the city
The best part about this hotel is connectivity to the NY city. I have researched enough and staying in multiple other places. But nothing beats this hotel - walk across the street and catch a NJ transit train to the city. It's better than staying at any of the Newark airport hotels. You don't need to wait for hotel shuttles and pay extra for airport train.
I wish they included breakfast as well as the neighborhood does not have any fast food restaurants in walkable distance. Also, the beds needs replacing. You might get a back ache with the sagging in the middle part of the bed.
But overall this is a great place to stay. The room design is refreshing and stands out from the typical other hotels.
May 30, 2013
Rated 3.0 out of 5.0 by jper Kinda weird and creepy
The rooms and decor must have recently been redone, as they were very nice. The rooms were very spacious. We had two rooms. One was a suite, and the bathroom was cavernous in an odd way. The shower was surprisingly small despite a lot of empty open space in the actual bathroom.
Overall, the rooms were nice and clean.
There were no minibars in the rooms.
The lobby and general areas had a weird vibe. Coming in from the parking lot, we had to be buzzed in from an odd back door and sort of wander into the lobby. There was not a clear focused lobby area. I actually asked the check-in person where check-in was, since it didn't seem like the right spot. There was a quasi-restaurant there that said it was indefinitely closed. The rooms included breakfast but that wasn't an option, so a charge was credited to offset that. Getting to the elevators required an extra key card. The extra security made it feel like a less safe place, but it may have been necessitated more by the general lack of staff to watch over things. It felt like there was a very thin/light crew at any point. Getting extra linens etc took quite a long time. When we arrived, there was also a street festival going on which made it impossible to get to the hotel (roads blocked). We had the luxury of coming back several hours later so did not mind, but it could have otherwise been a big issue. Hallway/floor noise was pretty loud - I think the soundproofing was very light. The elevator also went out of order during our stay.
Overall it was kinda a weird place that seems to lack attention.
May 24, 2013
Rated 2.0 out of 5.0 by GF123 cheep all around
I gave this hotel a second chance by accident. I stay in many hotels and from time to time I find one that I would not return to on purpose. Well this was the case here... I stay in so many hotels that I get confused sometimes as to who I liked and did not like. In the case of the Rahway Indigo I simply forgot that I was not a fan.
The rooms are just not what you expect in a hotel indigo really not even in a Holiday Inn Express. While yes they have the brand standard amenities aka Aveda shampoo and upgraded sheets they fall short in the actual construction of the room. Floors not level doors don't open all the way. You can hear every sound from the hallway. It should be noted that the hotel shares the building with apartments. The tenants seem to let their kids run loose and they think it is fun to run on the floors of the hotel. (this could be prevented by using key access to the hotel floors not just the elevator lobby.)
From a house keeping and maintenance viewpoint:
Bathroom grout black, not in a hip and cool way, but in a dirty way. The paint was pealing in the shower.
My general impression is you are not paying for a Hotel Indigo, but you are not getting a Hotel Indigo Experience. In reality this should be downgraded to a Holiday Inn Express....after they fix their stuff and CLEAN the bathrooms properly every day and have a regular grout cleaning schedule.
May 20, 2013