Rated 2.0 out of 5.0 by GF123 cheep all around
I gave this hotel a second chance by accident. I stay in many hotels and from time to time I find one that I would not return to on purpose. Well this was the case here... I stay in so many hotels that I get confused sometimes as to who I liked and did not like. In the case of the Rahway Indigo I simply forgot that I was not a fan.
The rooms are just not what you expect in a hotel indigo really not even in a Holiday Inn Express. While yes they have the brand standard amenities aka Aveda shampoo and upgraded sheets they fall short in the actual construction of the room. Floors not level doors don't open all the way. You can hear every sound from the hallway. It should be noted that the hotel shares the building with apartments. The tenants seem to let their kids run loose and they think it is fun to run on the floors of the hotel. (this could be prevented by using key access to the hotel floors not just the elevator lobby.)
From a house keeping and maintenance viewpoint:
Bathroom grout black, not in a hip and cool way, but in a dirty way. The paint was pealing in the shower.
My general impression is you are not paying for a Hotel Indigo, but you are not getting a Hotel Indigo Experience. In reality this should be downgraded to a Holiday Inn Express....after they fix their stuff and CLEAN the bathrooms properly every day and have a regular grout cleaning schedule.
May 20, 2013
Rated 5.0 out of 5.0 by Protravel Rahway, NJ, Indigo--excellent location and services
The staff at Rahway Indigo were very helpful--especially Jasmine and Brianna (phonetically spelled) at the front desk. This hotel is directly across the street from the NJTransit station, less than 40 minutes on most runs to New York City, Penn Station. Rahway itself is an interesting community, with two theatres and several good restaurants--we especially enjoyed Luciano's menu and service. In addition, it is a developing art community. We enjoyed our time there after a day in the busy city.
We hope to return and will try to time our visit with the theatre dockets. We just missed Kenny Rogers, but we thoroughly enjoyed Engelbert Humperdink. We would have seen more performances but had already purchased Broadway tickets.
The only major system at the hotel that I believe needs redesign and correction is food service. Training to provide greater confidence and adequate bar stocking to avoid having to go the the lockers for wine each time a bottle is opened (or close thereto)are two specific examples of subsystem deviations. The peole working in food service have good attitudes and provide good service. It is the system that needs correction.
April 16, 2013
Rated 5.0 out of 5.0 by Fabi Great value and easy access to NYC
we stayed for 3 days at this hotel, the rooms are big and comfortable, the staff is helpful and friendly. It's a great value hotel. Probably the best thing about it is how easy it is to access NYC thanks to its location right in front of a NJ rail stop. I highly recommend it to anyone wishing to visit NYC without paying through the nose for ridiculously sized rooms in the city, Loved it, we'll definitely use it next time we're in the area!
April 15, 2013
Rated 5.0 out of 5.0 by Ben98 Good value for money
We had a nice stay over the weekend at the hotel. The front desk staff were pleasant and forthcoming. The surroundings are quiet and decent. The rooms were clean and well maintained. The only thing is that the shower tub is not equipped with a diverter spout. Just don't stand right under the shower head or you may get a cold shower when you turn on the tap. I will definitely come back next time when I am in the same area.
April 5, 2013
Rated 5.0 out of 5.0 by GCF1 AWSOME STAFF
Loved every visit to the Rahway Inigo. Delightful staff and Management. Rooms always clean!
I miss not going there as often but would recommend to anyone who needs a reliable Hotel
January 18, 2013
Rated 2.0 out of 5.0 by MikeW Get it fixed
The idea of having to run the cold water for 15 minutes to be able to take a shower is nuts! Fix it!
Also fix the shower partisions, for an upscale hotel, there is no excuse for the design flaw being left as is.
December 11, 2012
Rated 2.0 out of 5.0 by JackUK Very disappointing
The following review is based on my experiences at other Indigo brand hotels, these include Indigo Chelsea, New York, US; Indigo Paddington, London, UK; Indigo Tower Hill, London, UK. The experiences at these hotels and the implied brand offering associated with the Indigo name have directly affected my view of this hotel. If this hotel had been branded as a Holiday Inn Express the expectations would have been totally different and the resulting review accordingly different.
Now on to the review:
This hotel epitomises what happens when a good concept (Indigo) is delivered poorly and on a budget. Instead of boutique hotel feel the hotel felt more like bargain basement. The rooms were large but felt cold, barren and uninviting. The light blue walls, light coloured wood flooring and uncommonly high white ceiling in the bedroom with nature motifs down the entrance to the room tried, but failed miserably, to add a unique feel that the Indigo brand try to achieve. Instead the colour combination resulted in adding an overwhelming cold feeling to the room. The colours would have suited a room in a tropical resort but certainly not a hotel in NJ.
The bathroom had a good shower however yet again the fixtures and fittings felt cheap and the design was poorly implemented. For instance the entrance to the shower cubical was right next to the toilet, this in itself was not much of an issue had it not been for the fact that the only way to switch on the shower was to get into the cubical. Due to the design of the shower control the only way to switch it on was to turn a single dial moving the full pressure water from freezing cold to hot. This forced you to get drenched with freezing cold water while desperately trying to turn the dial to hot. The light fittings in the bathroom looked straight out of a bargain catalogue and felt totally out of place. This was again true with the mirror frame over the sink which attempted, for some reason, to make you think it was made of bamboo. Totally out of place, cheap and tacky.
The closet space in the bedroom area was a large alcove covered with a long dark curtain, something that would fit a Holiday Inn Express brand offering, not an Indigo.
The air conditioner / heater was the cheapest one could get with no digital temperature controls just a dial for hot and cold with no ability to select a specific temperature. The unit was also very noisy and instead of turning down the heat when it had reached the required temperature it just switched its self off. This resulted in the unit spinning up loudly and switching its self off several times during the night.
Only redeeming factor in the whole room was the bed and bedding, this which was very comfortable.
Sadly, in my opinion, this hotel fails abysmally to live up to the Indigo brand promise and I believe also damages the Indigo brand offering.
November 11, 2012
Rated 4.0 out of 5.0 by graceg Bumpy Saturday Night Stay
This was our second stay in this hotel.
This time we had reserved 2 king rooms for a party of 4. We checked-in Saturday night around 11 p.m. when we reached our rooms on the 8th floor the rooms were noisy (like somebody taking a shower above us), but we thought that that was normal, however after 1 hr the noise was still there and it was impossible to fall asleep so we called the reception and they immediately moved us to 2 other rooms on the same floor (unfortunately not close to each other). The next day when we woke up we found our receipts under our doors but the price was 20$/room higher than our online reservation. We pointed out the discrepancy to the personnel at the desk and they immediately rectified the problem. So not a bad stay, since they promptly took care of the problems but not perfect either as those problems should not have occurred in the first place.
November 5, 2012