Rated 3.0 out of 5.0 by cmullen Birthday Stay
I purchased a stay for my son and his girlfriend for two nights. I have stayed at Hotel Indigo a number of times and have recommended it to my friends as well. However, it has been a constant complaint that the front office staff is rather rude and really not welcoming. Upon check in they are not over the top greeters, neither are the girls you speak to over the phone. Because I have stayed and like to keep a positive attitude and give them another chance I decided to send my son there. I had set the whole stay up and spoke to the manager on numerous occasions, that they were not to get stuck with any bill. The day after checkout my sons girlfriend noticed her debit card was charged for the room, when I specifically told the manager to charge my card (as it was a gift), weeks before check in I had to fax front and back of my credit card as well as sign an authorization. The day of check in again, I checked with the front desk and they confirmed everything was set. Until they got home it was discovered that Hotel Indigo held almost $400 against her debit card, and when my son called to rectify it he was treated rudely and hung up on with the manager stating "I'll take care of it", never a time frame or an apology. After three days and still no credit I called and strangely enough the manager had no recollection and I explained that this can really ruin an experience as my sons girlfriend has a couple of hundred dollars of available cash now tied up and no one is even apologetic. All she wanted was my card info because it must have gotten shredded, telling me she can't wait until the "new system" is up and running in June. Like that had anything to do with their mistake. Once again, no apologies not even a sympathetic explanation as a matter of fact I had to say to her " I will extend your apologies to my son and especially his girlfriend", she replied "oh yes" and this is a manager. They really need to be retrained in customer service at the front desk as it is the first impression and usually the last that will keep customers coming back. I love the accommodations but if I am going to be treated like I don't matter or my issue is not a big deal I can certainly spend my hard earned money elsewhere on the island.
May 13, 2013
Rated 5.0 out of 5.0 by bfernathome We LOVE staying at the Indigo
We just completed our second weekend at the Indigo and again had a great time. From the funky decor to the warm and friendly staff, the place is a great value. We've said that we are going to eat off the premises, but we always end up staying in and eating in the dining room. Live music, a lively bar and great food make it more like a NYC hotel than one so close to the North Fork.
Last summer we stayed and there was a live Reggae band playing by the pool. I've never had such a great swim! It's just a really fun place.
I suggest a room with a patio.
May 10, 2013
Rated 5.0 out of 5.0 by sld1119 Excellent stay
Clean, great area, pleasant staff, good nights sleep.
May 9, 2013
Rated 5.0 out of 5.0 by Joseph86 Wonderful Time
Room was very comfortable, staff was very accommodating and the food at Bistro 72 was superb.
May 7, 2013
Rated 5.0 out of 5.0 by Laurie79 Great Stay!!!
Hotel was very clean and updated. The staff was friendly, especially the young girl that checked us in! Great location and comfortable accommodations. Would definitely stay here again!
May 6, 2013
Rated 5.0 out of 5.0 mini getaway
We learned after the first night to request a non ajoining room due to the noise. The 3 young women at guest services were fabulous. They moved our room immediately when we discussed the problem with them, recommended great restaurants and were just so lovely and pleasant. We had a great massage. The hotel and rooms were very neat, clean(people always cleaning) and comfortable. The off season rate was great as we spent 2 nights for the shopping. The outside pool, firepits and seating area is beautiful. Live entertainment in the bar/restaurant was really fun and the food was good. We have stayed at the Indigo in NYC and would return to Indigo East End again anytime! Thank you Ali, Cori, Michelle and Melissa.
April 4, 2013
Rated 5.0 out of 5.0 by Shato Second time here!!!
As the title reads, this was our second time staying with all of you. We were coming back from the winery and stayed over night. Had dinner in "The Bistro" which is located in the hotel. Food as always good!!! we will be coming out again in May to stay with all of you. We look forward to our next stay and dinner. Thank You!!
April 1, 2013
Rated 4.0 out of 5.0 by thetooldude Staff is Great except for Night Manager which does not recognize Priority Club Members
The accommodations are above average for the area and would certainly recommend the Hotel. The Breakfast is not what I would recommend.,
March 27, 2013