Rated 4.3 out of 5 by 117
Rated 3.0 out of 5.0 by cmullen Birthday Stay
I purchased a stay for my son and his girlfriend for two nights. I have stayed at Hotel Indigo a number of times and have recommended it to my friends as well. However, it has been a constant complaint that the front office staff is rather rude and really not welcoming. Upon check in they are not over the top greeters, neither are the girls you speak to over the phone. Because I have stayed and like to keep a positive attitude and give them another chance I decided to send my son there. I had set the whole stay up and spoke to the manager on numerous occasions, that they were not to get stuck with any bill. The day after checkout my sons girlfriend noticed her debit card was charged for the room, when I specifically told the manager to charge my card (as it was a gift), weeks before check in I had to fax front and back of my credit card as well as sign an authorization. The day of check in again, I checked with the front desk and they confirmed everything was set. Until they got home it was discovered that Hotel Indigo held almost $400 against her debit card, and when my son called to rectify it he was treated rudely and hung up on with the manager stating "I'll take care of it", never a time frame or an apology. After three days and still no credit I called and strangely enough the manager had no recollection and I explained that this can really ruin an experience as my sons girlfriend has a couple of hundred dollars of available cash now tied up and no one is even apologetic. All she wanted was my card info because it must have gotten shredded, telling me she can't wait until the "new system" is up and running in June. Like that had anything to do with their mistake. Once again, no apologies not even a sympathetic explanation as a matter of fact I had to say to her " I will extend your apologies to my son and especially his girlfriend", she replied "oh yes" and this is a manager. They really need to be retrained in customer service at the front desk as it is the first impression and usually the last that will keep customers coming back. I love the accommodations but if I am going to be treated like I don't matter or my issue is not a big deal I can certainly spend my hard earned money elsewhere on the island.
May 13, 2013
Rated 5.0 out of 5.0 by bfernathome We LOVE staying at the Indigo
We just completed our second weekend at the Indigo and again had a great time. From the funky decor to the warm and friendly staff, the place is a great value. We've said that we are going to eat off the premises, but we always end up staying in and eating in the dining room. Live music, a lively bar and great food make it more like a NYC hotel than one so close to the North Fork.
Last summer we stayed and there was a live Reggae band playing by the pool. I've never had such a great swim! It's just a really fun place.
I suggest a room with a patio.
May 10, 2013
Rated 5.0 out of 5.0 by sld1119 Excellent stay
Clean, great area, pleasant staff, good nights sleep.
May 9, 2013
Rated 5.0 out of 5.0 by Joseph86 Wonderful Time
Room was very comfortable, staff was very accommodating and the food at Bistro 72 was superb.
May 7, 2013
Rated 5.0 out of 5.0 by Laurie79 Great Stay!!!
Hotel was very clean and updated. The staff was friendly, especially the young girl that checked us in! Great location and comfortable accommodations. Would definitely stay here again!
May 6, 2013
Rated 5.0 out of 5.0 mini getaway
We learned after the first night to request a non ajoining room due to the noise. The 3 young women at guest services were fabulous. They moved our room immediately when we discussed the problem with them, recommended great restaurants and were just so lovely and pleasant. We had a great massage. The hotel and rooms were very neat, clean(people always cleaning) and comfortable. The off season rate was great as we spent 2 nights for the shopping. The outside pool, firepits and seating area is beautiful. Live entertainment in the bar/restaurant was really fun and the food was good. We have stayed at the Indigo in NYC and would return to Indigo East End again anytime! Thank you Ali, Cori, Michelle and Melissa.
April 4, 2013
Rated 5.0 out of 5.0 by Shato Second time here!!!
As the title reads, this was our second time staying with all of you. We were coming back from the winery and stayed over night. Had dinner in "The Bistro" which is located in the hotel. Food as always good!!! we will be coming out again in May to stay with all of you. We look forward to our next stay and dinner. Thank You!!
April 1, 2013
Rated 4.0 out of 5.0 by thetooldude Staff is Great except for Night Manager which does not recognize Priority Club Members
The accommodations are above average for the area and would certainly recommend the Hotel. The Breakfast is not what I would recommend.,
March 27, 2013
Rated 5.0 out of 5.0 by nikkismom comfortable bed and excellent service
Went in the winter for jazz on the vine had a great time and would like to go back in the warmer weather
March 26, 2013
Rated 5.0 out of 5.0 by sak5098 Perfect 10!
This is always my favorite hotel to stay when in the Riverhead area!
The rooms are always very comfortable, the bar & restaurant is fantastic, and the staff is always very attentive & friendly.
Keurig coffee machine in the room is an added bonus.
March 25, 2013
Rated 5.0 out of 5.0 by Caribn Great service by all , beautiful atmosphere
Came for a 50th birthday weekend. The staff from reservations to the club for dinner were wonderful. They were eager to please and helpful in my planning. The rooms were clean and nicely decorated and the hotel and jazz show were an unexpected surprise
I would recommend this to a friend.
March 16, 2013
Rated 5.0 out of 5.0 by Jayk47 Very nice property!
I really enjoyed my stay at this hotel. I was attending a family funeral and the hotel offered a bereavement rate due to the large family booking. This was a nice gesture by the management. The hotel is very chic & I really liked the boutique feel. The rooms are very nice (cool vibe, comfortable bed, and nice amenities such as flat screen TV & espresso machine in the room). The only disappointment was that the hot water ran out in the morning. I heard this from many members of my family. Not good for a hotel. The staff was fantastic. From the front desk staff to the bartenders & wait staff, they were all very friendly, professional, and competent. The gym was nicely equipped with new top end equipment. Treadmill, eliptical, bike & free weights and cable weight machine. I would definitely stay at another Indigo in the future.
March 9, 2013
Rated 5.0 out of 5.0 by cherylt Great Time
We did the Jazz on the Vine Tour and everything was great we all had a wonderful time.....the only thing is the dinning staff is a little slow, but extremly friendly and curtious!
March 9, 2013
Rated 5.0 out of 5.0 by Finster So Great!
Awesome restaurant and bar.
Fun live music.
Definitely would come back!
February 15, 2013
Rated 5.0 out of 5.0 by Tomy2Tones Great Christmas/Holiday Family Weekend
We had a wonderful experience at Indigo for the Christmas/Holiday Family Weekend! The kids really loved the Cookie Decorating Party and Breakfast with Santa. Rob and Cynthia were awesome and the Parents enjoyed a great cocktail party and the Jazz musician at the outdoor fireplace.
December 7, 2012
Rated 5.0 out of 5.0 by Firebrat Very comfortable and awesome service.
We spent one night here and went on a wine tour. The staff was kind and friendly. Rachael at the front desk was very helpful.
November 20, 2012
Rated 1.0 out of 5.0 by Mary32 Unorganized and unprofessional restaurant manager.
Upon check in, there was a 3 hour wait for planned and reserved wedding guests. We found that relatively understandable considering hurricaine Sandy wreaked havoc on that area and the hotel was housing police and clean up crews. A simple phone call to the guests would have been in order since most of us drove almost 6 hours to get there. We could have extended our work days or made our time more useful than sitting in the lobby bar and ending up having to spend hundreds of dollars for food and drinks. There was not many options for fear if we left the hotel our room would have been given to someone else. But, we made the best of it as it was a happy occasion and many friends were together.
One of our group witnessed the maid cleaning the drinking glasses with a bottle of water and a napkin. How completely unsanitary! We informed the other guests in our group, which were around 30 people and everyone decided not to use those glasses in the room. So we purchased plastic at a local store.
That evening the bar area was full of our group purchasing cocktails and celebrating the wedding. One gentleman in the group had a beer in his hand and was entering the bar to shake hands and hug our friends as we have known one another for 25 years. He was abruptly stopped by the bar manager, grabbing his arm and informing him that she had to take his beer and he had to purchase from the bar if he wanted one. She proceeded to take it out of his hand. I was completely outraged. This is a upstanding gentleman and guest paying to stay at the hotel. It was so inappropriate and embarassing to him. She could very easily have informed him that "it is against hotel policy to bring your own beverages and please let me pour this one in a glass." That would have been the professional way to handle it. This group spent thousands of dollars in that restaurant and bar in excess of the room expense. By the way, the gentleman tending bar was fantastic.
On the checkout day, we were informed that if we did not check out by 11:00 - 11:30, we would be charged a half day stay. Well, really! After we waited for hours to get a room! We never asked for compensation for our inconvience upon check in.
I was checking out and planned to pay cash. I made that clear when I made the reservations. The front desk told me they had already debited my card. I said I am paying in cash. She told me she could credit it but it would take 3 days to post to my account. It caused a huge problem because I already had automatic debits coming out and it was going to not allow them to be payable.
I have traveled quite a bit and I have stayed in many hotels. I have never experienced such unprofessional and inappropriate behavior from hotel employees. Hopefully this review will be taken seriously and changes will be made at the hotel so future guests can enjoy their stay!
November 17, 2012
Rated 4.0 out of 5.0 by Mother3 Great staff
My husband and I stayed at Hotel Indigo on Oct. 27 & 28 due to our daughters wedding, which was held at one of the vineyards nearby. Unforturnately Hurricane Sandy hit and we were forced to extend our stay. The staff was very accomodating getting our friends and relatives rooms for extra nights. When the hotel lost partial power, including the kitchen, the restaurant manager did her best to provide us with food and drink even though she was short of help due to some of her staff not being able to get to work. The next day the hotel lost more power and no longer had hot water so the staff made arrangements for us to stay at their sister location, the Holiday Inn Express which had full power and hot water. My husband and I did not have a car so the manager drove us to the Holiday Inn in his personal car. I felt the management team did a wonderful job under very trying conditions.
November 5, 2012
Rated 3.0 out of 5.0 by Paty Patty
Although our room was comfortable, clean and nice the service was extremely lacking. One of the main reasons i booked this hotel was because i was told they provided a free shuttle to the outlets and local restaurants - each time I tried to use the shuttle i was told it was not available. Finally, in one instance i insisted that they find a way to send the shuttle to pick us up at a restaurant 3 miles away, after severak phone calls and an hour wait it came.
when using the ATM in the lobby, no cash came out after i input all my info, when i requested a managers assistance, i was told there was no manager on duty.
After waiting 25 minutes to be seated for breakfast, although there were numerous empty tables, the wait for our food was even longer.
Needless to say, I will not be returning
October 15, 2012
Rated 4.0 out of 5.0 by steponit It's OK
By no means is this place worth the rates they offer. Let's get that straight right off the bat. The decorum was nice, very European. But the service was poor, the card keys hardly worked in the doors, cleaning staff did not observe privacy notices. Hotel was very easy to find, however. A glaring issue we had was with some provided transport from the hotel after our wedding party. We were told "another 5 minutes" some 7 times by the hotel while waiting an hour and a half at the banquet hall, even at the same time the next wedding was arriving. Instead of the hotel apologizing for the wait they continued to lie to us and even deflected responsibility at the beginning. It was very unacceptable and we heard nothing like an apology for their mess up.
October 15, 2012
Rated 5.0 out of 5.0 by Cher34723 great service, awesome outdoor area and bar
highly recommend this hotel perfect location in between vineyards and the hamptons
October 11, 2012
Rated 5.0 out of 5.0 by SueD616 Best Pillows & Cool place
My husband & I were so impressed with our entire stay! The staff was so helpful & friendly when we arrived. We loved the entire "look" of the hotel from the minute we entered the lobby- .very swanky & sleek! And our room did not disappoint- Super clean and modern- even has a Keurig! The bed & pillows were heavenly. The bathroom & shower were brand new and really nice. Overall a really refreshing atmosphere.. The bar and outdoor spaces were really beautiful. We will definitely be back and this is now our top choice for staying when we go out East!
October 11, 2012
Rated 5.0 out of 5.0 by ev26 bathroom
May I just mention the bathroom fixtures.
We found the toilet much too low.
It was made for a child's height.
I just had 2 knees replaced and it was MOST difficult to rise from.
Even my husband said the same....except he thought he was going to fall onto the floor because it was so low.
The Indigo was a lovely spot for a NY Getaway.
I would surely come again.
Thank you ,
October 5, 2012
Rated 2.0 out of 5.0 by NoviceRod Mediocre
Room was OK and clean, but rate was expensive.
Big letdown was breakfast package - most hotels include a full buffet if you use this, but here it was a minimal set Continental Breakfast or a meagre credit towards a full breakfast that did not add up to the additional cost of the package. The internet booking system indicated "Breakfast", but did not specify, so I shall be wary next time. To top it off, the staff in the Bistro restaurant were slow and disinterested. Glad we did not attempt to have dinner there.
(Note checkout was 09-21-2012, not 08-21-2012)
September 26, 2012
Rated 5.0 out of 5.0 by Skier433 Wonderful 2 nights
Our second visit to Hotel Indigo in Riverhead and it won't be our last! Staff was great and very attentive. Excellent food at the Bistro. Spent a relaxing afternoon at the pool which was spotless.
September 17, 2012
Rated 5.0 out of 5.0 by knight Riverhead NY Hotel Indigo
I would highly recommend this place - If i am out here on Business this is my New best place to stay
September 16, 2012
Rated 5.0 out of 5.0 by Sunny77 Beds were full size but comfy.
Expensive for me but, I had a wedding and it was convenient. My daughter is 17. We got two full sized beds. I would def had preferred two queen beds. Staff was excellent, They gave me a safety pin for my outfit. They were very pleasant. It seemed like they liked their jobs a lot.
September 15, 2012
Rated 5.0 out of 5.0 by carolina17 Nice Hotel with wonderful rooms
We arrived late at this wonderful place but it seemed to be a problem to give us some trolley to put our luggage on . None of the staff helped us, they were all the stay friendly but you had to ak for everything, after the menu, where the breakfast is served, what kind of wine or beer they have etc.
Place and surrounding of the hotel, pool, garden, terrace is wonderful.
September 12, 2012
Rated 4.0 out of 5.0 by godcindy Very Nice
didn't expect much but overall the hotel was very nice and clean. Would definitely return.
September 7, 2012
Rated 5.0 out of 5.0 by paulaj Our stay at the hotel
We stayed at the hotel 3 days and had breakast and dinner there.
Our room was lovely and modern and very clean.
In the evening there was entertainment and on Wed. night the pianist was great.I think his name is George.He had been at Bellagio in las Vegas. The service was excellent and the food a cut above ..
I would definately consider returning.It is close to the south fork and the outlets if you want to shop. sincerely,pju
September 6, 2012