Rated 4.4 out of 5 by 176
Rated 4.0 out of 5.0 by HeatherR Great Experience
I purchased the north fork wine tour package for my fiancé & I. Rebecca @ Hotel Indigo helped me chose the vineyards as I've never been. She was helpful & we enjoyed the entire experience from the moment we checked in. We had a private car & driver (Jacob) who was amazing & I highly recommend. We went to Sparkling Pointe, Castello di Borghese & Baiting Hollow Farm & a quick stop at LiV next door. Each place was different so we got to try a wide variety of wines.
The package was a great value & I can't wait to go back!
August 22, 2013
Rated 5.0 out of 5.0 by CamiandWillysWedding We'll forever remember our daughter's wedding at Hotel Indigo!
My wife and I would like to thank Hotel Indigo Long Island – East End’s Banquet/Catering & Hotel Event Staff from the bottom of our hearts for making our daughter and son-in-law’s Wedding the BEST day of their lives!
Because we reside in Florida, the decision as to the venue where their wedding would be held was left up to the bride and groom. They considered several of the ‘major Hotels’ as well as some smaller facilities ‘well known’ for holding Weddings prior to selecting Hotel Indigo. They made their final decision based upon several criteria; the two most important reasons being: 1) the ‘vibes’ they each got from the Banquet/Catering Hall Manager at the facilities being considered and 2) the food, the facility and its location.
The ‘vibes’… none of the other Banquet/Catering Managers that our daughter and future son-in-law met with came close to “earning their business” the way yours did. The other venues treated the bride and groom as though their wedding was just another affair that day. The way boutique Hotel Indigo treated them; from their initial telephone inquiry to their first on-site visit and thereafter, always made them feel important and assured them that their Wedding day was going to be treated very special by the entire hotel staff. And it was!
The food, the facility and its location… My wife and I recall coming to L. I. shortly after the decision was made. The kids were very excited. They wanted us to see the hotel. When we arrived at the hotel and began to look around we agreed that the intimacy of Hotel Indigo with its beautifully landscaped outdoor Gazebo area was a perfect wedding location. After serious consideration all of us agreed that Hotel Indigo was well worth everyone having to travel a little further east on the Island. One other experience that really made us ‘sure-sure’ and reaffirmed our decision was the ‘taste testing’ day which took place 6 – 8 weeks prior to the wedding. My wife, daughter and two others attended. Everyone came away from the experience saying that all of the food they sampled was ‘delicious’.
I never realized how much work goes into planning an affair such as this. For the year leading up to the wedding the hotel’s Banquet/Catering Manager (as well as the rest of the staff we interacted with) patiently and graciously spent many hours helping with us as well as our daughter plan every last detail. I’ve never seen anyone enjoy doing their job as much as your Banquet/Catering Manager did! We are forever indebted to the entire Hotel’s staff for a job well done.
August 21, 2013
Rated 4.0 out of 5.0 by Susu916 Nice renovation!
Great job with the reno! Beds were comfy, love the wood floors( so much cleaner than carpet!) and the bathroom upgrade. I would suggest adding grab bars in the shower for added safety and some brighter lighting in the room especially near the beds for reading. Good job! We'll be back and have already recommended you to our friends!
August 18, 2013
Rated 5.0 out of 5.0 by Denzo Great experience
Had a great weekend on the north fork staying at hotel indigo. Location is accessible to the north or south fork. After accidentally leaving personal items in the room safe, I have to thank the housekeeping and front desk staff for calling me promptly to let me know what I left behind. Rebecca was so kind to send my belongings directly to my home and I am so grateful for her and the rest of the honest staff at hotel indigo. Thank you once again!
August 16, 2013
Rated 5.0 out of 5.0 by Ruth76 Ideal Venue for a Stay-cation
My sister was visiting from Israel and we were looking for something fun to do together in the metro-NY area. Years ago, we visited the Tanger Outlet Mall in Riverhead; but as a day-trip, it was an exhausting experience. So, we decided to stay over night at a local hotel. Since I didn't know where to stay, I called the Tanger office and the receptionist recommended the nearby Hotel Indigo. After visiting its website, we decided to book two nights, the BEST decision we made! We thoroughly enjoyed ourselves at the Hotel Indigo in Riverhead - during the day, we 'shopped til we dropped' at the Tanger Outlet Mall; and each afternoon, we enjoyed massages: hot stone and Indigo Signature massages. The front desk staff was very helpful and accommodating. The first evening, they recommended an excellent fish restaurant in Riverhead - we loved it! The next morning, after enjoying breakfast in the hotel restaurant, the maître de' suggested that we try the restaurant's prix fixed dinner that evening. Luckily, we listened, and enjoyed an excellent three-course dinner. At the end of our visit, we left feeling that this may become an annual ritual!
August 14, 2013
Rated 2.0 out of 5.0 by rahrah Small rooms for the price
the rooms were small and so were the bathrooms. No counter space around sink. Small shower and cold water one day. Relatively expensive for the size room.
Nicest area of the hotel is the pool. Did not get to enjoy it as it rained the day we were there. Only stayed there because we were with a wedding block.
No recognition or extra as an IHG Rewards Club Member
August 13, 2013
Rated 5.0 out of 5.0 by JAC24 Excellent staff and very comfortable beds
The restaurant is the one of the best fine dining restaurants on long island. Hotel Indigo is a very nice place to stay whether your visiting the vineyards, farms, aquarium or shopping at the outlets. Great service and great comfy beds!!! A++++++ on all levels.
August 11, 2013
Rated 5.0 out of 5.0 by LouietheCaterer Great Location and wonderful Staff
Hotel Indigo in Riverhead is a perfect base for your Hamptons or Tanger Shopping vacation.
The general manager is like "family" and the staff in general is wonderful.
Extra treat is the Restaurant with wonderful Chef James and fun server Cindy. Really good fresh food at reasonable prices....could easily be a destination restaurant.
Recently, the restaurant has hired a wonderful manager and asst manager .....Jeff
The outdoor pool is wonderful, right next to the restaurant.
Cabana rooms on the first floor are great
The Hertz reps are wonderful also.....the young lady drove us to the LIRR only to be called back to pick us up again because we had the wrong schedule...she was great!
August 7, 2013
Rated 5.0 out of 5.0 by denn1s Great hotel
Great hotel. Good restaurant. Nice pool. A great place to enjoy some time with the family.
August 4, 2013
Rated 4.0 out of 5.0 by cttraveler1 Confusing
Booked this hotel thinking that it was going to be a higher end experience--we are very fond of the Crowne Plazas and I thought this might be even a bit better. To our confusion, it was about the same--maybe even a bit less "premium" --than the Crowne Plaza equivalents. Quite honestly, I am a bit confused by the branding on this hotel--some things, like the pool, restaurant, have a very high end feel while others, like the fact that there is no bellman to help with the luggage, and only a part time concierge that is only on duty for a few hours 2 days a week, give it a much lower end feel. And then again, I have to come mention that the decor is inconsistent, kind of bordering on odd (though I realize this is personal taste.)
August 2, 2013
Rated 5.0 out of 5.0 by DCPhillyCTfamily Unexpected Surprise
My family and I stayed in the hotel while visiting friends in the Hamptons. It proved to be a wonderful location to come back to each night after spending the day at the beach. We were very happy with the room. Although it was a bit small, it was very clean, cool and comfortable. The staff was friendly and accomodating. We were particularly pleased with the restaurant, the food and beer selection, and with two servers in particular, Dan and Chris. We would most definitely come back and stay here again.
August 1, 2013
Rated 2.0 out of 5.0 by Jeanelle13 Very Clean hotel- but they could do better
We stayed at the Hotel Indigo for a wedding. I live on Long Island and could have stayed home to get ready.. But since it was July and we did not have central air, it seemed like a good choice to rent 2 rooms, so my family could get ready get ready in comfort.
Check in time was at 3. Only one room was ready then. I was told I would get a call when the other room was ready. At 3:20, with no call I went back to the desk to check. After waiting on line (again) I did finally get a room. When I got in my room, almost 3:30, the AC was not on, or set very high, defeating the purpose of staying there in the first place. With only 30 minutes to get ready, we missed leaving with the other guests on the bus, and barely made it to the wedding in time.
The room location was near the lobby, so we could hear people all night. The decor was nice but with a big frosted window in the bathroom , when someone went in there & turned on the light, it lit up the whole sleeping area.
If not for the problem with having a room ready, I would have rated this hotel much higher. It is very clean which is one of the most important features I look for in a hotel.
July 30, 2013
Rated 2.0 out of 5.0 by Patty46 Power problems
We stayed at the Hotel Indigo East End on July 5th as part of a wedding party block of rooms. The inn is very pretty and so are the grounds around the pool. We had a problem when they lost most of their power in the middle of a heat wave. Our room lost air conditioning for the night. We were given half off our room because of this. We also got a certificate for one free night. The night we were there was a Friday night and the certificate is only good for Sunday through Thursday though. The manager was nice and they did what they could to restore power, but it was an uncomfortable night with no air-conditioning.
July 28, 2013
Rated 5.0 out of 5.0 by Vacationers1 Great getaway and vacation spot !
Close to everything. Beach, shopping. Pool food and drink service makes it feel like resort ! Right off exit 72 on LIE easy to get away from city. Atlantis aquarium great for kids
July 24, 2013
Rated 3.0 out of 5.0 by Gail88 Ants in room.
My husband and I enjoyed the lovely pool and had wonderful massages. The room was small but comfortable and seemed clean until we noticed that some ants had taken up residence in our room. We first noticed them on the bathroom floor and then by the morning of checkout we found them on top of the bureau. Then, when we got home, we found some in our suitcase on the clean clothing that we had put in the bureau drawers in the hotel room. Needless to say, all of the clothing had to be washed; and my husband and I both had the creepy-crawlies! i
July 23, 2013
Rated 4.0 out of 5.0 by Crinkle Pet friendly hotels can be a problem
Pleasurable stay but it wasn't perfect. Stayed during the week because the weekend rates were ridiculous. Hotel was very clean but the room was small. The food at their restaurant was very good with average prices. Drink prices however were on the high side. Worst part was the dog across the hall that barked all day. Each time we went in and out of our room he started up again. Decided to call the desk at 11 PM. They called the room and somehow they managed to stop the barking. Didn't think there was anyone in the room because we didn't think anyone (not even its owner) could tolerate a barking dog in such a small room. Fortunately they kept him quiet after that. Pets really should be put in a separate area or on a dedicated floor away from the other guests. Don't get me wrong. I love animals but other guests shouldn't have to deal with that. We weren't the only ones. Front desk said that others complained too. Next time we will stay at a hotel that doesn't allow pets.
July 22, 2013
Rated 4.0 out of 5.0 by AntSis Weekend at the Indigo
We were in town and specifically chose the Indigo because our very dear friend's wedding was taking place at the hotel. The stay was wonderful up until the night we went to bed after the wedding was over.....during the entire night we heard another group of people (we were told another wedding party) was at the outdoor bar and were extremely noisy. Our room was facing the pool located on the first floor and we along with several of our friends were kept up all night. Finally the bride from our wedding party was forced to call the hotel desk at around 3:00AM to complain. After another hour of no noise relief, she called again. Finally at around 5:00AM the noise/music turned off!!!
It was extremely disappointing considering the rate of the stay and not to mention we had a six year old in the room with us who had a problem sleeping. We would probably not stay here again due to the way this situation was handled.
July 22, 2013
Rated 4.0 out of 5.0 by asta convenient to Hamptons
needed a place to stay near the Hamptons that was not ourageously priced. this fit the bill
July 19, 2013
Rated 2.0 out of 5.0 by 1521max Complaints fall on deaf ears.
I had booked these two (2) rooms in May and had asked if you can keep the rooms in close proximity for we were to baby sit with our grandsons while the parents attended a wedding. Upon checking in we again ask to have the rooms close enough and we were given room 247. Later on that night we discover that our daughter and husband (with kids) checked into room 2002.
Any further apart and we would've slept in the parking lot which I'm sure everyone who was staying that weekend was thinking of doing due to the "power outage". We are upset that the front claimed it effected everyone all the way to Lido Beach which was totally erroneous.
Our main concern is that although we had communicated several times, days prior to our arrival, nothing was done to oblige us with a little comfort.
Its a shame. We really enjoy staying in the Intercontinental in Isla Verde for the Holidays.
July 16, 2013
Rated 5.0 out of 5.0 by Captain123 Dog Friendly
The staff was exceptional, the pool was a not crowded and the hotel was perfectly clean!!! Bar great, music at night, all over a fantastic place
July 14, 2013
Rated 5.0 out of 5.0 by Cathi722 Wonderful getaway!
I recently stayed for two nights at this property with my three adult children. We were really pleased with the hotel. The decor is trendy but soothing and every area was immaculately clean. The pool area is beautiful and the restaurant served us tasty food in a friendly atmosphere. Our rooms were poolside which was really convenient. All the thoughtful amenities were there, including a Keurig coffee machine (although very good coffee is also available in the lobby) and outdoor chairs to enjoy the weather on our little patio area. We had come to investigate the North Fork and were delighted by the scenery. Riverhead itself is not as scenic, with strip malls and chain restaurants, but it is a very pretty drive up the Fork to the wineries and beaches. This was a perfect blend of a stylish hotel close to a rural setting. We will definitely return!
July 10, 2013
Rated 1.0 out of 5.0 by James2102 Where is the Management??
July 6th was my 4th stay at this hotel and I am sad to say the last 2 visits have been very disappointing! When Hotel Indigo first opened it so refreshing to have a full service boutique hotel on the East End. The rooms decor is contemporary and the poolside service is a great bonus. On our 3rd visit we decided to try the restaurant and were very pleased. After this last visit we have begun to ask ourselves who is managing this place?? We could not check in till 4 pm because of a power outage the day before. At the pool our music was being pumped out of a guests room on a large speaker by the discretion of the guest. At first I thought this was odd but when we asked the staff to turn on the music by the cabana area. nobody knew how. Which is ironic since the last time I stayed at 3 am in the morning I complained the music was keeping me awake and nobody knew how to turn it off. So in the end thank god for the guy with the speakers and good taste in music. Due to the outage the day before meant no poolside service. Huh? Not even drinks. The power was back on for hours No drinks or food could be served till 5pm. Also since everyone was just bringing in there own the cabana area was a filthy mess by afternoon. Dirty cups, papers and food just left by guests. I also had to give my name or room number to take a pool towel. on Sunday I could take as many as I liked and nobody needed asked a thing. I made 7:30 reservations for the restaurant not to mention room service for four hungry kids. When we arrived for dinner were told they were no longer were seating in the dining room ( It was 1/2 empty) but we could sit in the barwhich was very noisy. We took a center table for 4 which was the crossroads of every waiter, passerby and idiot still in a towel from the pool. Really, $30 a plate I expected guests to have pants! When we asked for the corner booth were were told it was reserved for 6 people only. Empty all night including the other half of the tables in the quite dining room. By the way service was poor and pork was dry! We would have sat outside but it was 90 degrees out! After a few glasses of wine outside(better than inside) we decided to turn in and thats when the party began. 12:30 a.m. drunken guests slamming there doors in and out of an obvious party room. A drunken couple had a fight right outside my door. Not to mention people still sitting outside on couches that are about 10ft from my sliding doors. Who is managing this place! I complained to the front desk at 1 am. It never stopped people still outside making noise hallway noise, doors slamming on and off until I told the front desk I was going to call 911. Wow that one worked!! By 3 am I could go to sleep. How could the front desk staff allow obvious disorderly drunken guests to walk back and forth from the bar passing them drinks in hand while other guests are sleeping. Did I mention I had three rooms booked and 8 family members staying also a platinum member which was not recognized and so we had to ask for our complimentary drink vouchers usually given at check-in.we had no idea the price we would pay for those free drinks!! By morning we were annoyed and exhausted. When we complained we were told to call back after 3pm for a manager. What manager? Don't you think they should be calling us!! My suggestion is save yourself from a sleepless night or go somewhere you are appreciated and given service equivalent to what you are paying for!
July 9, 2013
Rated 5.0 out of 5.0 by Shannon27 Everything was great
We were very pleased with our stay at Hotel Indigo, except for the noisy drunk guys in the hall late at night. I realize that if I had called the front desk that they would have taken care of the noise problem, but I was too tired to make the call.
The hotel still deserves 5 stars even if a couple of jerks want to be obnoxious.
July 7, 2013
Rated 5.0 out of 5.0 by MHK56 Outstanding visit.
I highly recommmend this hotel. It was our first visit, and we were very pleasantly surprised. Hotel was very clean, modern, and nicely decorated. The location is convenient to many attractions on the east end of long Island. Staff was very friendly and helpful. The dining roon was also a nice surprise,and truly exceeded our expectations in both quality and service. Thank you for a great stay!
July 4, 2013
Rated 5.0 out of 5.0 by Jim516 Everything Great
My wife and I have been to Indigo East End many times and are never disappointed in anything the hotel has to offer. The rooms have a great design, the beds are comfortable and the bathrooms are clean and modern. The restaurant in the hotel is a great setting for any meal. In the warmer weather it has an outdoor seating area near the pool that gives you a feel of being in a tropical setting. Oh and by the way, the food is very good also. We have been to the other hotels in the area and Indigo is always at the top of our list.
June 15, 2013
Rated 5.0 out of 5.0 by MadelineHL Very Contemporary
The whole hotel including the rooms were very contemoprary and new. I loved the atmosphere indoors and outside. Great restaurant with indoor/outdoore eatig.
June 10, 2013
Rated 4.0 out of 5.0 by CDR23 Wonderful Stay on a Sunday night in wine country
My GF and I greatly enjoyed my stay. The staff was top notch and cognizant of our needs, making for a wonderful and pleasant stay.
The room designs are very nice, the pool area is well designed with a double sided fireplace to warm up by (though a hot tub would be a huge add), and the grounds were very nice.
Did not use the fitness/business centers, but both looked well kept up and nice. Room service was prompt and tasty.
I'd stay here again. Decent value, very convenient to wineries, shopping, and eastern long island, and great feel to venue with a pleasant and caring staff. A wonderful stay.
June 9, 2013
Rated 5.0 out of 5.0 by Vibhuti professional and friendly staff
I have been to Indigo , Long Island , NY several times and each time the service of the hotel staff seems better and better. The food in the restaurant is excellent.
May 31, 2013
Rated 4.0 out of 5.0 by SLM1000 restaurant
It is a general rule of thumb that a guest eats at the hotel restaurant as a last resort. I was pleasantly surprised by the service as well as the meal I enjoyed at this restaurant. It was prepared beautifully and was made with fresh ingredients. No canned or frozen vegetables! Selections were ore toward independent gourmet than restaurant chain. Our server was engaged and took genuine interest in her role as hostess.
May 30, 2013
Rated 3.0 out of 5.0 by cmullen Birthday Stay
I purchased a stay for my son and his girlfriend for two nights. I have stayed at Hotel Indigo a number of times and have recommended it to my friends as well. However, it has been a constant complaint that the front office staff is rather rude and really not welcoming. Upon check in they are not over the top greeters, neither are the girls you speak to over the phone. Because I have stayed and like to keep a positive attitude and give them another chance I decided to send my son there. I had set the whole stay up and spoke to the manager on numerous occasions, that they were not to get stuck with any bill. The day after checkout my sons girlfriend noticed her debit card was charged for the room, when I specifically told the manager to charge my card (as it was a gift), weeks before check in I had to fax front and back of my credit card as well as sign an authorization. The day of check in again, I checked with the front desk and they confirmed everything was set. Until they got home it was discovered that Hotel Indigo held almost $400 against her debit card, and when my son called to rectify it he was treated rudely and hung up on with the manager stating "I'll take care of it", never a time frame or an apology. After three days and still no credit I called and strangely enough the manager had no recollection and I explained that this can really ruin an experience as my sons girlfriend has a couple of hundred dollars of available cash now tied up and no one is even apologetic. All she wanted was my card info because it must have gotten shredded, telling me she can't wait until the "new system" is up and running in June. Like that had anything to do with their mistake. Once again, no apologies not even a sympathetic explanation as a matter of fact I had to say to her " I will extend your apologies to my son and especially his girlfriend", she replied "oh yes" and this is a manager. They really need to be retrained in customer service at the front desk as it is the first impression and usually the last that will keep customers coming back. I love the accommodations but if I am going to be treated like I don't matter or my issue is not a big deal I can certainly spend my hard earned money elsewhere on the island.
May 13, 2013