Rated 4.2 out of 5 by 322
Rated 1.0 out of 5.0 by MichaelASV Simply Put . . . Poor Guest Service
This is the second time I have stayed at the Crowne Plaza St. Peters, this time for a conference. My first experience was less than satisfying, but my second stay confirmed my initial impression that this hotel simply does not care about its guests. I had a problem with the Internet every day, and one day had to talk with the front desk five times. Checkout took an impressive 40 minutes and I had to push myself on them to check me out as I had to go to the airport.
The only redeeming quality of the hotel was the restaurant and bar, where the service was very nice, and the breakfast selection was quite good.
There are many guests that participate in cruises, and if you arrive or leave at a time that coincides with these guests, get ready for a long wait as the hotel does not increases its staffing necessities.
In closing, look for another hotel if you would like even the slightest hint of quality service when you visit Rome.
November 17, 2013
Rated 2.0 out of 5.0 by Asahi No soundproofing
Very disappointing. No soundproofing. We could hear our neighbourg sleeping very "strongly".
November 15, 2013
Rated 4.0 out of 5.0 by mais1 Overall a good experience
This is the second time I have stayed at the hotel and as previously experienced the staff were wonderful and very helpful and attentive. Facilities were nice and the rooms are very large with mini bar, etc. Comfortable beds and lots of channels on the TV to select from. Bathrooms are well appointed but I did note that the slightly open ceilings were not frequently cleaned and you could see all of the dust, etc collecting above, which was a bit disturbing. I would not recommend eating at the hotel restaurant as the various dishes my group tried were not very good quality or taste.
November 14, 2013
Rated 4.0 out of 5.0 by jpvd Short vacation stay
We stayed for 3 days so we didn't have the time to check everything in the hotel. No idea what the pool or gym, etc look like.
But the room was ok and the staff was very friendly. We dined 3 nights in the restaurant and I must say that the choice on the menu is not overwhelming. I would suggest a review of the menu. If your in italy you would think that you would have a large choice of italian specialties, but sad enough that's not the case.
You get 2 little bottles of water when you arrive in the room, but those are not replaced the 2nd day. Then you must provide your own drinks (if you do not want to use the little room-bar of course).
There's a shuttle from the hotel to the airport and vice versa but when we arrived we didn't know since nobody mentioned it when we booked. That could have saved us a nice 30€.
November 14, 2013
Rated 5.0 out of 5.0 by Clint1 Excellent Stay and Great Staff
Always worried about our first stay in e new hotel but was not let down by this one. A warm welcome and staff were very knowledgable about getting to Rome etc.
Would thoroughly reommend to anyone looking for a stay just outside of the middle of Rome but close enough for easy access to it.
Take the shuttle, the local bus or a taxi (15-20 Euros) to the middle of Rome; no more than 15 mins away
November 12, 2013
Rated 4.0 out of 5.0 by jhpwyo NIce hotel for business and family
I spent a week at the Crowne Plaza attending a business conference held at there as well as spending time enjoying the city. What I liked about the hotel were the rooms (very nicely decorated, comfy beds, balcony with table and chairs, room had comfy chairs, couch, and refrigerator), staff was helpful and friendly, on-site bar and restaurant, lovely grounds with pool, fitness center with sauna and spa, and shuttle service (for a minimal fee) to city center or St. Peter's, and the airport). The area for the conference meetings were very nice with plenty of room and helpful technology staff.
What I did not like was the distance to the city. While having the shuttle, cab, or local bus available, I would have preferred being able to walk to some cafes, restaurants and sites. There really is nowhere in the area one can just walk to which was disappointing. Also, it seemed the hotel caters to cruise ship lines and business (and seemed to be very good at this) so there was always a lot of coming and going in the lobby of guests. Also, having to pay for internet access was frustrating and added to the costs (as did the shuttle, cab, and/or bus fees to get into the city). One had to pay for each device that you wanted to access internet with which got a tad costly.
If you are in Rome for business held at the hotel, or are traveling through with a cruise line, I would highly recommend this hotel. However, if you are in Rome for the sites and to just enjoy the city, I would consider something closer to town.
November 12, 2013
Rated 4.0 out of 5.0 by AussieMike1950 The Hotel is a little Old but compensated for by the very friendly and attentive Staff and Service
Based on my experiences and International travel I would Rate the Hotel as a Very good Three Star or an acceptable Four Star
The Hotel staff were very friendly and attentive to our individual needs
Over all a pleasant stay and Hotel Experience
November 11, 2013
Rated 4.0 out of 5.0 by Stexus Breakfast&Reception
I've found too much expansive the Breakfast
The personal at reception give us a bad information about the public parking near the Metro
November 7, 2013
Rated 5.0 out of 5.0 by SDavid Excellent Crowne Plaza in Rome, Italy
Spacious room, rare for Europe, and excellent service, fast check-in, and a cashier ready with my bill before I asked at my early morning departure to the airport. Very good shuttle connections to downtown Rome and to the airport. Also a surprisingly good restaurant, spacious grounds and friendly staff. I'd think twice before staying in the city center in the future, this is a much better way to go.
October 31, 2013
Rated 5.0 out of 5.0 by Fatman8 Great Hotel Experience
My stay at the Crowne Plaza was excellent. The facilities were very satisfactory, as were the food in the restaurants and the service of the staff. I will not hesitate to recommend the Crowne Plaza to anybody in the future.
October 26, 2013
Rated 3.0 out of 5.0 by Sam09 Total trip review
When we arrived the front desk person Franco went out of his way to welcome us and help with good information. When we went to our room the air wasn't working. They did come and fix it. There was no outlet for American devices. There was a dock for iPhone . There were no converters to use.the ice machine broke on the third day.the other front desk people were quite rude.
October 25, 2013
Rated 4.0 out of 5.0 by Nottz Great service
Staff very helpful.
Shuttle to Rome very useful
Restaurant was good value
Tip- bargin breakfast good value
Tip- if you want to use the spa area you will need your flip flops or purchase from hotel, in fairness only €4
Ideal place to stay enjoyed the spa after a days sightseeing
October 24, 2013
Rated 4.0 out of 5.0 by Anniversary40 Tour Italy 2013
The front desk staff was exceptional in all regards from check in to check out. Particularly noteworthy was the way that the lady work with me to develop a customized city tour that my wife and I could fit into the limited time available. She coordinated to find a driver at a reasonable rate and thoroughly briefed him so his limited English and our non-existent Italian caused no problems at all. The room was clean and of good quality. Dinner in the restaurant the night we arrived was pleasant and tasty. The evening waitstaff was very friendly and engaging. The name of the hotel is a bit misleading: it is far from St. Peter's Square, which resulted in a hefty cab fare. The only major issue is that none of the hot items at the breakfast buffet were much above room temperature: cold eggs, cold sausages, etc. Also, the waitstaff at breakfast was curt.
October 24, 2013
Rated 5.0 out of 5.0 by Gartmore Wonderful service
We stayed for a long weekend and the service we received here really made our visit to Rome very special indeed. All the staff were friendly, helpful and courteous and a special mention must go to barman Fabio. On check-in all our questions were answered before we could ask them. We received a complimentary room upgrade and wi-fi and the shuttle bus to the centre only takes 15 minutes or so. Highly recommended!
October 24, 2013
Rated 4.0 out of 5.0 by Engimoore Great stay until the very end
Overall a very nice hotel. Polite and helpful staff, room was just fine, decent location with easy access to public transportation (assuming the buses and metro aren't on strike, but that's not the hotel's fault). Only major issue was that the hotel airport shuttle only drops off at Terminal 3 at FCO; we were told it was "impossible" to drop off at Terminal 5, which is where you need to go for US carrier departures back to the States and is almost 1 km away from T3. Due to airport logistics and timing we wound up having to take a taxi - when arriving at the airport there were any number of hotel shuttle buses dropping off at T5! Please rethink your shuttle policy to save US patrons time (15-20 minutes waiting for airport shuttle from T3 to T5) and money (26 euros for hotel shuttle vs 48 euros for taxi) instead of claiming you can't do it.
October 23, 2013
Rated 4.0 out of 5.0 by AdrianTCP Great non-centre location with good transport routes
If you don't want to be in the centre of Rome, the Crowne Plaza is an excellent choice. Bus routes are available just outside the hotel to take you to the Vatican and to the centre of town, If you are prepared to walk, the Vatican can be reached in 30-40 mins. Rome is a place just to walk around anyway. The hotel itself is of the expected Crowne Plaza standard, with staff dealing with us being professional and courteous.
October 22, 2013
Rated 3.0 out of 5.0 by Yowrrtthh Very nice lobby
Very nice lobby, rooms not so big, bathroom needs renovation, no upgrade received
October 21, 2013
Rated 5.0 out of 5.0 by Strapper True travellers hotel
WE enjoyed our stay,great size room and bath,very clean,good location,shuttle to St Peters,and shuttle to airport,good breakfast and a huge area to have breakfast so it was not crowded.complimentary bottled water and fruit in the lobby.Would definately stay here again
October 16, 2013
Rated 5.0 out of 5.0 by shreads Great Stay and Convenient to Get Anywhere in Rome
Got upgraded - rooms were great ...bus stop right at the hotel door step - tickets available at the hotel - very easy to get around rome and vatican...enjoyed our stay
October 14, 2013
Rated 3.0 out of 5.0 by fc92 Disappointed
Stayed several times in this hotel for business reasons. Last experience was not good:
- the room was not cleaned (a bin in the bathroom was not emptied)
- despite having asked for the reception did not wake me up one morning
- several times i was not wellcomed as a platinum member of the IHG reward club/
October 13, 2013
Rated 4.0 out of 5.0 by GrannyJo Very quiet hotel.
The hotel is not close to anything, but there is a shuttle. We used taxis all the time as explained below. We had a room overlooking the pool. The hotel was the quietest hotel I believe I have ever been in. The staff was excellent. The food in the hotel restaurant was very good but rather expensive for what you get. We walked next door to Arturo's twice hoping to get real Italian food but both evenings it was closed. There are no other restaurants around so you are really at the mercy of the Crowne Plaza. We only took the shuttle from the airport to the hotel as the timing wasn't convenient for us to get to our pre-planned tours. It was on time at the airport but the instructions for meeting it need to be made clearer. When you get there, the sign says Holiday Inn. It would help if they added Crowne Plaza. Our electricity adapters worked in the room but not the bathroom. Even switching to 110 in the bathroom, my curling irons wouldn't work. Not a problem, though, as I could use an adapter in the room to do my hair. We enjoyed our stay and would stay again. NOTE: Watch out for taxi drivers. A couple of them took us all over Rome to take us from the hotel to the Vatican, a couple took us directly (and got a bigger tip), and the rest were in-between.
October 8, 2013
Rated 5.0 out of 5.0 by PHW1 Hotel that ticks all the boxes
Staying for a short break on my birthday. From check in to departure were made to feel very special. On presenting my passport at check in it was immediately noted that it was my birthday and much to my surprise received a room upgrade. Without exception the staff are charming,helpful and very professional. Hotel shuttle bus and public transport links are ideal for visiting the attractions of Rome. After a day in the city it was a pleasure to relax in the piano bar with a cocktail expertly prepared by Valentino whilst enjoying the music of Nino Soprano.
This was my third visit, Rome wouldn't be the same without the Crowne Plaza, St.Peters.
October 6, 2013
Rated 3.0 out of 5.0 by Chiluca The bar pianist will melt all your troubles away.
Even if just for the music, I will recommend this hotel, for other than that, it's a plain room. The staff too, are worth their price in gold!
Thank you Nino for the excellent music, and the staff for all the accommodations made. As for booking the tours around Rome, FORGET the dinner on the Gartours evening tour for that is among the worst dinners one can have anywhere. And the Carrini(?) wine tasting tour isn't worth a penny. Other than these, Rome is wonderful! Enjoy your visit there.
October 4, 2013
Rated 4.0 out of 5.0 by Ronshnur Nice room and good Breakfast
Generaly speaking the services the reception staff were good except the service of the cashier Mr Adrian He wasn't nice reade to help,not creative in finding ways for helping. I tryed no to approach him when he was in service .The staff in the beakfast restorant was exelent .
September 27, 2013
Rated 5.0 out of 5.0 by Hertsfamily Great base to enjoy Rome
Hotel was excellent. Comfortable room, good pool, good fitness centre, great breakfast, welcoming helpful staff. International TV a bit limited. Easy 15 minute walk to tube and bus stop adjacent to hotel plus own shuttle bus.
September 14, 2013
Rated 4.0 out of 5.0 by Masterbrewer Great staff and ambience
Our first visit to Rome was enhanced by our stay at St Peters. The staff, particularly in the bar, are very friendly. The hotel has a nice, informal feel. Try an Aperol Spritz in the bar for a taste of Italy.
The only downside is the location, there is not much close to the hotel. About ten minutes walk to the left there is a very good trattoria called D'Abruzzo Giardino and, more expensive, immediately to the right, is Arturo's Restaurant.
There is a regular hotel bus that gets you to St Peters or the city centre, or a longer walk or short taxi ride will get you to the nearest tube station.
ps if you buy a few IHG shares you can get a great shareholder rate; we have been shareholders for a number of years and have stayed in Intercontientals, Cowne Plazas, and Holiday Inns in many locations.
September 11, 2013
Rated 4.0 out of 5.0 by TomasMousou Good choice for Rome
A big hotel within rome city limits. Fair connection with bus to metro station.
A shuttle bus to vatican in mornings and evenings to trasvestere for 1.50pp.
Hotel has very good amenities including restaurants bars, swimming pool outdoor and indoor, spa fitness centre etc.
First time when we checked in we went to the room. An average to big room with a king bed and a sofa bed. Safe, mini bar, lcd tv with few international channels and pay tv. Coffee tea making facilities, iron and iron board, and bathroom amenities and balcony.
Swimming pool was large full of people but it was unfortunately the time we visited it was very dirty.
Room service was comprehensive but very expensive. 9eur for a bowl of chips.
Adverse was Breakfast that was basic and always the same with 4-5 hot dishes, few breads, juices, fruits cakes and croissants. Everyday the same however opening hours from 6 til 11 was good.
Restaurant seemed to be very expensive due to the room service therefore did not try.
Good service and attentive. Clean rooms.
Free wifi for gold members was a plus.
September 5, 2013
Rated 4.0 out of 5.0 by Mitmit Great service and amenities .
Great service and amenities , comfortable bed, convenient location for sightseeing and an enjoyable stay within the city.
September 4, 2013
Rated 3.0 out of 5.0 by biztraveler1234 One day in Rome
Only had one day in Rome. The hotel is within 15 minute bus ride to the Vatican City. The hotel is very kind to provide a low cost shuttle service to and from here.
The room was spacious with a comfortable bed and good TV system. The only criticism of the room is that the air conditioner didn't cool the room as much as I would have liked.
The hotel itself is a bit dated in décor. The interior has a dark ambiance.
September 4, 2013
Rated 5.0 out of 5.0 by Cabal71 Long Weekend Break
My wife, myself and both my parents stayed at this hotel for a long weekend at the end of August. The reception, bar, restaurant and pool staff were superb. You really could not fault their level of service (Thank you Stefano at the bar particularly). Downsides are very few, the pool does suffer a little with people reserving beds but this is a pan European problem and will be the same everywhere, sadly. The location is around 10 minutes shuttle bus ride out from St Peters but a cost a 1.50 euro's this is an air conditioned bargain. Word of caution, book early as there are specific time slots and be careful with the pick up locations and times. My father did complain about the cost of drinks at the bar (8 Euro for a large beer) but you have to remember this is a great hotel in a European City.
September 2, 2013