Rated 4.2 out of 5 by 142
Rated 5.0 out of 5.0 by TXChick Great for San Antonio
I was pleasantly surprised with this hotel. The location is excellent- just across the street from the Alamo, and an easy walk to many access points of the Riverwalk.
The only problem we encountered was that in the King suite the A/C didn't quite reach the bedroom at night, but it wasn't so uncomfortably hot that I needed to call someone.
I really loved that in designing the hotel, the historical aspect of the building was highlighted, from keeping the original elevator doors on every floor to the water fountains in the hallways, to the hardwood flooring. This hotel is really honoring to Texas' history!
And the breakfast quesadillas in the restaurant are worth a return visit alone. So delicious, especially with the house made salsa.
July 18, 2014
Rated 4.0 out of 5.0 by agentm925 Comfortable bed and welcoming staff.
We enjoyed the convenience of being within walking distance of everything we wanted to do.
July 15, 2014
Rated 5.0 out of 5.0 by Teresea68 GREAT HOTEL
Our stay at the Hotel Indigo Downtown-Alamo was fantastic! From the moment we arrived we were greeted, curbside, by Drew the valet. He helped with all of our luggage and got us in the door. The check in was easy and the lobby was very clean and decorated very nice. The building is old but has a charm, history, and uniqueness to it. We have stayed here before and love the location to everything in San Antonio. Cruz, the manager of the Bistro is outstanding. He made sure he attended to all of our needs and treated us like family. Sy, the bartender, is the MASTER MIXOLOGIST! Don’t know what you want, ask him to make you something special and he will. From a homemade michelada to a chocolate martini, he can make anything, thanks Sy for an awesome night! Drew, you are the man! Thank you for helping when we needed stuff from 3 different vehicles, you never once complained and was more than obliging. Overall ~ HATS OFF to the staff here, we will be back soon!!!
July 15, 2014
Rated 1.0 out of 5.0 by Dml823 Nothing went right
I checked in to black bugs everywhere. Hotel staff, and then later one of my customers, explained it was a weird occurrence and the entire town was infested. They were correct; no building in San Antonio was immune. The housekeeping was inconsistent, sometimes restocking coffee and towels and other times not. One night the maid knocked on my door at 6:00 to deliver wash clothes that had just been washed. The valet is one of the most expensive in San Antonio and yet I could not get a car in less than 15 minutes. The last day I was greeted with a cold shower. Okay, I understand. Stuff happens.
Here's the rub. On checkout the clerk asked how the stay was and my reply was "great, until this morning". He said "Yeah, I just heard about that". Then as I was waiting over 15 minutes for my car, again, I watched another guest check out. When he complained about the shower the manager gave him a room discount. Another guest then complained about the bugs and the manager gave him a discount. Finally another guest complained about the valet and I piped up in support of the complaining guest telling the manager that the valet was ridiculously slow. THE MANGER GAVE HIM A DISCOUNT and just stared at me. By then I had just about had enough. I looked at the manger and clerk and politely stated "Maybe I should complain louder so I can get a discount". They both stood there and looked at me.
I understand things like boilers and bugs are beyond their control and don't start demanding when things do go wrong but to stand there and watch discounts given out like suckers with not even an apology for my problems took the cake. I am in San Antonio for a week every month but will not be back at this property.
July 14, 2014
Rated 4.0 out of 5.0 by still tj Fabulous location and surrounds
Lovely place but Air Conditioning was too loud to sleep well.
We are so sorry but loved the hotel. Take ear plugs with you.
July 14, 2014
Rated 5.0 out of 5.0 by JenSRQ Beautiful hotel
We only had one night in San Antonio. I'm so glad we chose to spend it here. The building has been beautifully restored yet retains its character. The bed was extremely comfortable.
July 13, 2014
Rated 4.0 out of 5.0 by BoilerUp Loved the buildings tranformation
Great location for a family visiting out of town. Parking can be challenging so plan on using valet, which was super friendly and quick! I would recommend this hotel to friend and family.
July 11, 2014
Rated 4.0 out of 5.0 by A Consultant in Paris Cool Room. I mean really cool!
This is a tough review because I love the hotel decor and location. I travel a lot and one thing I like is a hotel with unique decor. This hotel has tons of style, which some may also refer to as "character". It's an older building, which has been upgraded in a modern way. The staff are helpful and the breakfast is a great value, there is just one criticism though: The A/C is loud. Now I know that all window units are this way, but this one had a higher pitch than normal. It worked quite well however, I was cool and comfortable. But I had to wear earplugs to sleep. So, lots to recommend, but be aware--the dreaded loud A/C awaits.
July 11, 2014