Rated 4.1 out of 5 by 91
Rated 4.0 out of 5.0 by jhorn10659 Poor night of sleeping
I loved this hotel except for one thing: the mattress. We had a king sized bed that looked great but when we got in bed it really sagged in the middle. I would say the mattresses are due for being replaced. Pronto. I was holding on to my side of the bed most of the night and just didn't get a good night of rest.
That is my only complaint. The rest of hotel experience was great.
February 25, 2014
Rated 3.0 out of 5.0 by SpatialGuru Pint-sized room and noisy HVAC
This was my first Indigo stay, and possibly my last. The rooms were VERY small. The bathroom was probably larger than the room. The HVAC was loud, it clicked and groaned every single minute, even if the unit was turned OFF. The smell of food cascades throughout the hotel, especially early in the morning and around dinner time. I was on the 8th floor and still smelled it in my room. I think they need better exhaust fans out of the kitchen or something. The room service was pretty poor. I had trash left in the room day after day, and there were large dust bunnies left in the corners of the room. The Wifi was also pretty slow and not very reliable on the 8th floor.
On the positive side, all of the staff are very friendly and show a willingness to help. The attached restaurant has good food. The TV service is excellent, perfect for watching just about anything.
The biggest complaint is the HVAC system. The last thing I wanted was a noisy unit that kept me from having a peaceful sleep.
February 18, 2014
Rated 5.0 out of 5.0 by Lowell59 Great place and a little haunted, too!
Great hotel at an incredible location! where else can you stay in a hotel that could have been inside the walls of the original Alamo grounds? The staff was great and the room was very comfortable. My wife was even visited by a resident ghost, Fernando, during our first evening there. The only down side was the kitchen staff was a bit slow in the morning. The food and beverage prices were right on target for the area, with Happy Hour being a good bargain compared to other places nearby. I would recommend this hotel and do plan to stay here on our next adventure to San Antonio!
February 17, 2014
Rated 5.0 out of 5.0 by MotoMom Unique hotel
If you are looking for a very nice place to stay, close to the Alamo, this is the place! We could see the Alamo from our window.
January 30, 2014
Rated 5.0 out of 5.0 by MotoMom Awesome Unique Hotel
We loved staying at this hotel. The staff was absolutely amazing. We will stay here again!!
January 30, 2014
Rated 5.0 out of 5.0 by Rooftop View A beautiful story
The team that renovated this building did an outstanding job with attention to detail that is enjoyed through out the hotel. We were able to hear from many staff members about interesting tid-bits as to how the front desk marble made it from a ruined hallway as well as some of the trim and marbling that is refurbished in the dinning area. We were snapping photos of the original elevator wall and received an impromptu tour from David, a building manager. He took such time to explain the process of restoration and the commitment of his owner group to really do it right. We also had an opportunity to hear of how the food and beverage manager use to come to the Gibbs building with family when he was young and they would enjoy soda and burgers in the corner store where the bistro is now. My husband and I enjoyed our stay at this Indigo very much and cannot express how the staff really elevated our experience, we look forward to coming back.
January 6, 2014
Rated 5.0 out of 5.0 by Frequent flyer Great stay!
We are so glad we found this hotel. Its right across the street from the Alamo. From check in on New Years Eve through check-out on January 2, everything was wonderful . The staff in the hotel and in the Bistro next door are so friendly and helpful. I asked for a couple of wine glasses to take to the room--no problem. In the morning wanted juice with the bagel breakfast instead of coffee- no problem. Our room was clean and beautifully decorated. We loved the historic details with modern amenities. I have traveled a lot-- this hotel is a hidden gem. There is a self parking lot next door ( you do have to pay) or you can valet. We will be back! Highly recommended.
January 5, 2014
Rated 3.0 out of 5.0 by MH4FUN Great location, mediocre service
We booked this hotel because it looked like a unique hotel in downtown SA. The proximity to the riverwalk was great and first impression was good. However, we were disappointed with our interactions with staff and noise level in the room. Since we were visiting SA, we asked staff for recommendations. They didn't seem to know anything about restaurants within walking distance. Then our bed was soft, leading to sore backs in the morning. The worst was that we were awakened by the heater/air conditioner every 45 min! It was incredibly annoying. On top of this, the hotel refused to allow us to delay our checkout by an hour. We rushed to leave and we waited nearly an hour for our car even though we had followed the valets instructions to call ahead. We actually had to re-ask the valet again and it was still another lengthy wait for our car. No apologies for the wait. If we hadn't asked, who knows how long we would've waited! For the price we paid, we definitely felt disappointed in the service and sleep quality!
January 5, 2014