Rated 4.1 out of 5 by 91
Rated 5.0 out of 5.0 by Conwayhd Great hotel and the best staff you will ever meet.
My family and I stayed at the Indigo-Alamo last week for our vacation, and let me tell you that I have never stayed at a hotel that had a better staff than this one. The hotel is only a 2-3 years old, but is in the old Gibbs building that dates back to 1909 I Believe, and the building itself has a great story. The building itself is wonderful, its caddy corner from the Alamo, close to the riverwalk, and within walking distance of just about everything you would want to see in downtown. The hotel itself however was not the best part of the hotel, the staff was wonderful. The front desk personnel, the bar waitresses, the bar manager, Lydia, Linda, and Cruz, are a perfect example of what hotel personnel should be. There are many more people that I could continue with but by now you should get the picture, Heck even the Valet personnel are great, and funny.
The only drawback that I can see at this hotel, is the lack of a swimming pool, which we could use the other Hotel Indigo's pool, so that was not even an issue, and they larger hotel rooms took a while to cool off. The Air conditioners were put in when the building was converted to a hotel, when the building was built there were no A/C units in the building. When we called down to the front desk they send up a fan and after that we never had a problem with the room. Overall, whenever I go back to San Antonio, I can promise that I will be staying at this hotel.
I could keep going on about this hotel, but the best thing you can do is go there yourself. You will not be let down.
July 22, 2013
Rated 5.0 out of 5.0 by laura05 Amazing Accomodations
The rooms were very comfortable and modernly designed. After long days, the beds and linens were comfortable and cozy, making it very easy to sleep well. I also appreciated having a wall thermostat to keep our room nice and cool in the San Antonio heat. Not to mention, the location near the Alamo and Riverwalk was ideal!
My husband and I stayed at the Indigo Downtown-Alamo while we were volunteering at a national youth gathering. Some 200 participants stayed at this hotel as part of the gathering. George and his staff were more than accommodating to all of us!! They allowed us to use the conference room for small group meetings every day and even adjusted the menu in the bistro to be more "youth-friendly". If we had any questions or concerns, the staff happily helped. I can't say it enough...this hotel and its staff is awesome!
July 18, 2013
Rated 4.0 out of 5.0 by sockmunky Great location.
It's a beautiful old office building that was re-purposed as a hotel. Good job there, but the elevators are hidden and hard to get to, especially with a loaded cart. There were valets somewhere, but no one was around to help with the moving of luggage. Ok, I can move it myself, don't have to tip anyone.
It took a long time for the car valet to come get the car to park it (the only parking available, from what I could find).
I had asked for an upstairs room away from vending, elevator, and ice, and was given a room on the 3rd floor (ok, that's upstairs) across from all the other things. Did they read the request incorrectly?
The poor little bar/cafe looks a bit like a posh cafeteria but the food was VERY good and the wait staff and the bartender were delightful!
I would stay here again because the people were great and the location is lovely and the old building is really full of character. The cons are mostly due to lack of staff, I think, although the staff that are there are wonderful!
July 14, 2013
Rated 5.0 out of 5.0 by FAB3rd Remember the Hotel Indigo Alamo!
If you're looking for a cool, hip, boutique hotel that's steps from the Alamo and the Riverwalk, look no further. The historic Gibbs building has been converted to Hotel Indigo and retains all the charm and history from it's heyday. And the best part of all? It's literally across the street fromt the Alamo, and just steps to the Riverwalk. The staff was amazing, from the smiling valet, helpful housekeeping and the super-friendly staff of the 1909 Bar & Bistro - they all exceeded my expectations. This is a great alternative to all the big box chain hotels in the area and a welcome addition to the older, historic hotels which are sadly more rundown. The Hotel Indigo Alamo is San Antonio's best kept secret. I do recommend getting the valet parking included in your room rate - defiintely worth it, and you'll have in/out privileges. Spend time relaxing in the 1909 Bar & Bistro sipping margaritas and watching the sunset over the Alamo. Highly recommended. Book now, thank me later!
July 11, 2013
Rated 4.0 out of 5.0 by SuburbanMiss Cute Room. Awesome location!
The staff at the hotel is average. They were helpful when you asked but noone went out of their way to offer advice or greet you. I appreciated the "Courtesy Call" when i was settled in my room asking if I needed anything. This is a historic bldg. The hallways look like a school from 1950s. I loved the character. However, the room was the exact opposite of the hallways/lobby. Rooms are modern, wood floors, very cute! Looks like a page from "Pottery Barn".Bathroom was modern with quality bath products. I read reviews about the loud A/C unit. It was louder as in we had to turn the volume up on the tv. However, it didnt bother our sleep & didnt sound like a roaring motor or anything. Just sounded like a loud fan. We had a corner king room and it was spacious! I opened the window and looked across at the Alamo grounds. The riverwalk was a short 2 block stroll down Houston street. (Which was great after leaving the riverwalk bars/club) This is a small/boutique hotel which i loved but may be an issue for others as the on-site bistro isn't open during the day. I believe it opened at 5pm. I didnt use the business center. Overall i enjoyed my stay & this is definitely my choice for future trips as i will not find anything else as nice/close location to the riverwalk in the same price range.
July 10, 2013
Rated 5.0 out of 5.0 by Austonian19 Great Choice for Riverwalk & Alamo Visitors
Comfortable room with stylish decor. Quiet on upper floor. Staff was friendly and helpful. Provided convenient access for a relaxed weekend of enjoying Riverwalk restaurants and cafes. Our reservation included valet parking in the price, so no problems there.
June 23, 2013
Rated 4.0 out of 5.0 by Twthomas10 Great location.
This stay was an accidental booking, thought I was staying at the other Indigo (which has a pool). However, this location turned out much better for us because of the walking distance to the AT&T center for a concert. The rooms were refurbished and modernized, our room floors seemed to have a slight uneven feel. The elevators seemed outdated. The hotel had a historical feel. We didn't try the food or bar.
The biggest complaint was the parking fee of $20. This was not disclosed until check-in. However, the valet had out car ready when we called.
June 23, 2013
Rated 4.0 out of 5.0 by Sparky68 Not a Bad Stay
Only a couple things to say that will be negative. First, at check in My wife and I were greeted and thanked for being a Priority Club Platinum member and the check in was overall okay. I was also presented a gift for being a platinum member. I understand it is a free gift but it contained one small 8oz bottle of water, a bag of chips and a rice krispy treat. I looked at my wife and said "I guess you are out of luck". It looks like to me they did not think about anyone but me being in the room even though I noted at the time of booking the room that my wife and I would be there.
The room was great and the view was also great. The only downside there would have been the lack of an exhaust fan in the bathroom and the fact that the room's main door would not close and lock without pulling it when you leave the room. Something that I discovered when we returned and I just pushed on the door and it opened. No harm though since we were not missing anything. The last thing is the location of the restroom when you are in the bar. The basement could only be reached by elevator and it was slow. Don't wait until you are in a tight before you decide to go or else it can be a little uncomfortable. Overall we had a good time and would stay here again.
June 12, 2013
Rated 2.0 out of 5.0 by MikeJimW Distinctly average
With many nights experience of staying in Holiday Inns and Crowne Plazas, I was looking forward to my first ever stay in an Indigo Hotel. But if they are anything like this one, I won't bother again. The room, while clean and reasonably well-equipped was small and cramped, with an incredibly noisy air-conditioning system.. Hotel facilities are limited. Location is good, but Downtown San Antonio is relatively small and easy to walk around, so the proximity to the Alamo is not a huge advantage. Breakfast on Sunday morning was an uninspiring buffet, so I ate elsewhere for rest of my stay. Maybe I caught the front desk staff on a bad day, but at check-in it felt they would rather I had stayed anywhere else - not the sort of welcome I have come to expect as a Platinum Priority Club member. My business colleague stayed at the other Indigo Hotel in San Antonio and spoke very highly of it. If I return to San Antonio, I think I might go with his recommendation and give this hotel a miss.
June 8, 2013
Rated 5.0 out of 5.0 by Livesinhotels Livesinhotels
Great stay and staff!!! The only, "critique" would be the gym equipment and the shower in our room. The universal system had some cables that were detached. In the shower poured water out onto the floor outside of the shower.
It was a small inconvenience to an otherwise spectacular stay! Excellent hotel staff very friendly and accommodating thank you!
June 7, 2013
Rated 4.0 out of 5.0 by LF78 Excellent staff
There was a lot of noise but I guess that is expected since we are on the river walk..i did ask for a wake up call but never got it...what I thought was interesting my nephew got a lower rate than what I had..You have a good staff and very helpful.. I still liked your hotel and will stay there
May 31, 2013
Rated 1.0 out of 5.0 by AVP123 Good Location, TERRIBLE Service, Rude Staff
I stayed at this hotel hoping to spend a nice couple of days in San Antonio with my family, I had stayed at Indigo hotels before and had loved their cool designs and above all the great service so I naturally had high expectations for this hotel but WHAT A DISAPOINTMENT it really was.
My room had a sofá bed which hadn´t been made - so I asked housekeeping to send someone up to make it, they told me that there was no housekeeping staff and they said all they could d was to send sheets up and expected me to make my own bed as a paying guest!.
another added bonus :the quality of the matress was ridiculously bad, there were wires sticing out which made it all the more unconfortable.
Rooms are not clean, not well kept, thare aree hand stains on the walls, floors are dirty and worst of all shower and toilet are also dirty.
bathrooms have no extraction so you are stuck with bad smells all night. Windows do not open either
Air conditioning is weak so the room is extremely warm when you come in and takes long to cool down
all in all a TERRIBLE experience, management of the hotel do not care and show Little interest in helping and failed to effectively address the issues.
DO NOT STAY AT THIS HOTEL IF U CAN!
May 25, 2013
Rated 4.0 out of 5.0 by danedane Anniversary Get Away
The concept of this hotel with it's historical touch is ingenious. The location is fabulous and right in the middle of a lot of fun stuff to do, but more importantly the hotel staff were exceptional! We were greeted and congratulated on 25yrs of marriage as well as upgraded to a better room for our celebratory weekend. During the stay when the valet attendant went for our car, he came back with flowers and told us it was for our anniversary. Sweet folks!
The only drawbacks of this location is there isn't any parking other than valet and it wasn't cheap. Also, it would have been nice to have a pool or hot tub. So, the next time we go back, it might be hard not to choose a place with parking and a pool.
Hats off to the staff though! Great job!
May 19, 2013
Rated 4.0 out of 5.0 by CJRamone Pleasant surprise
I have never stayed in Hotel Indigo before and didn't know this one across from the Alamo even existed. From the minute I arrived (Ramones "Don't Come Close" playing in the lobby) I knew this was going to be a different type of hotel. They staff was very helpful. Each room is unique and refreshing. The gym and restaurant were very adequate. I travel extensively on business and I usually stay in generic Marriott Courtyard or Hilton rooms. This was a nice break from tradition. Reminded me of a European boutique hotel.
May 15, 2013
Rated 4.0 out of 5.0 by MrTony64 Great location
Overall we really enjoyed staying at this property. Easy access to the Alamo and Riverwalk. The building retains much of its original charm while also having the modern conveniences you need. We will definitely stay here again in the future!
May 13, 2013
Rated 4.0 out of 5.0 by dominiquet Great Customer Service & Perfect location
We enjoyed the location walking distance to most sites. Room was clean and bright. Restaurant food quality was below average. Overall I would stay again because there plenty of dining choices with in walking distance.
May 9, 2013
Rated 5.0 out of 5.0 by JoMa73 Relaxing weekend
Everything was great at this hotel. Very friendly staff and the valet guys were awesome! Clean hotel and in perfect location.
May 6, 2013
Rated 5.0 out of 5.0 by ChasesGrandDad What a pleasant surprise
We visited this hotel because we arrived a day early in San Antonio for a visit with our son at Randolph AFB. Upon arrival, we were upgraded to a suite, due to our Priority Club elite status. When we arrived in our suite, we were absolutely delighted. The suite was on the top floor, and overlooked the Alamo Plaza. We looked out our window and were enchanted by the view and the proximity to everything San Antonio has to offer. We were about two blocks from the River Walk, on the main drag for all of the attractions, and a short walk away from parking, which was handled by our valet.
Our only complaint was the bed. It was a king sized bed that had separated in the center and was miserable to sleep on. We finally turned 90 degrees to make the night a little more bearable. We reported the problem to the staff the next morning and they were very sympathetic, but, because we were checking out, we are not aware of whether they rectified the problem.
The hotel is beautiful and full of Texas charm. The staff is delightful, very knowledgeable about the area and local dining. I would highly recommend a visit here, just check the bed before you settle in. Perhaps if we had we could have had the problem taken care of earlier and enjoyed a more restful night.
May 6, 2013
Rated 5.0 out of 5.0 by Ron07 Great location and Staff
We had a great time, the location was great, short walk to Alamo and shops, short distance to riverwalk. Great breakfast included with stay, staff extremely polite and very nice. Small glitch with our wash cloths one night but otherwise great service, rooms and beds are nice, neat old building.
April 23, 2013
Rated 4.0 out of 5.0 by Eaglenuts Nice hotel & convenient to The Alamo & Riverwalk
Enjoyed our stay here. Very good location. Easy walk to Rierwalk. ****Only negative was my experience with the valet service. My car was damaged by the valet and I didn't notice until I had gotten home. The company that does the valet (Hospitality Parking) would do nothing about it because it wasn't reported prior to leaving the hotel. If you stay here make sure you walk around your vehicle prior to leaving, or self park.***
April 15, 2013
Rated 5.0 out of 5.0 by JRVG Great Experience
Our stay at the hotel Indigo was a relaxing, enjoyable, and overall excellent experience. The staff was friendly and responsive. I have and will continue to recomend the hotel. we plan to stay again. Many Thanks !!!
April 9, 2013
Rated 3.0 out of 5.0 by Jmc1945 Disappointing stay
Location 10+. The room was very small with little natural light. Obviously overdue for a paint job. Restaurant service was poor.
March 25, 2013
Rated 4.0 out of 5.0 by Sasi21 Location
Well located neer downtown San Antonio. In front on the Alamo.
January 28, 2013
Rated 5.0 out of 5.0 by Metty Group trip
I traveled with a group of 24 and stayed at the Indigo. The staff was wonderful - from concierge to the front desk - everyone was kind and helpful. The rooms were nice, clean, and the decor beautiful. This was a great experience.
January 16, 2013
Rated 4.0 out of 5.0 by Daylon Great service
Elevators are a little irritating. Other than that, it was great. Excellent service from the hotel, resturant, and valet staff! Made you feel as if you were family! Great job!
Excellant meals in the resturant!
January 6, 2013
Rated 3.0 out of 5.0 by BeaverFan Bring earplugs
The room, like the whole hotel, was a very cool combination of old and new. Modern room accommodations (TV, bed, bathroom, etc.) but the room air conditioner/heater was very noisy. The front desk offered no way to fix it other than leaving the fan in Low versus Auto....so the noise would be continuous instead of intermittent? Breakfast buffet was nice and the servers were very courteous.
January 4, 2013
Rated 4.0 out of 5.0 by FloridaPR Would stay again...
Great Location, Friendly Staff. Housekeeping needs improvement.
January 4, 2013
Rated 5.0 out of 5.0 by Dmac60 Excellent!
This Hotel is diagonally across the street from the Alamo and only 2 blocks from the river. The room was small but very clean and comfortable. The staff was very nice and professional, except the servers in the restaurant was slow on service. However, the breakfast was good. We ate out the rest of the time. The Tower of the Americas is only a quarter of a mile, so even it was within walking distance. That was my first time to the Riverwalk and i will stay there again, because of the hospitality and convenience to the river.
January 3, 2013
Rated 5.0 out of 5.0 by CKB1 Wonderful staff.
We had a great stay at the Hotel Indigo. We liked that the floor in our room was hardwood, vs. carpet; it felt cleaner to us. Although not right on the river, the location is within walking distance to most attractions. I can't say enough about the staff--every one we encountered was friendly, and always had smiles for us. They were helpful when we needed directions, etc. We would definately stay there again !!
December 8, 2012
Rated 5.0 out of 5.0 by justal24 Great Place to Stay
A wonderful place to stay and so close to everything San Antonio. Just a block or two away from the Riverwalk and right across the street from the Alamo. The staff was very helpful and attentive to all needs. Enjoyed the free appatizers for being a Priority Club member and the discount on the valet parking. Loved the ambiance of the rooms.
November 24, 2012