Rated 4.3 out of 5 by 318
Rated 4.0 out of 5.0 by Jones7a First Indigo Stay: Unique, quaint, and quiet stay.
I am a platinum priority club member, and this was my first Indigo stay. The hotel was nice and unique but I wasn't blown away like I am at many Crowne Plaza's. Given that a couple blocks away there is a Crowne Plaza and Holiday Inn, and another Indigo all essentially in the downtown or Riverwalk area I would likely stay elsewhere just to explore (not because I had a bad experience here, just to explore).
1.) Location: I read several reviews before staying here and like most mentioned the distance to the main area of the Riverwalk is about 15 - 20 min away if walking along the river. If you go out of the back of the hotel and walk along to the river to the main plaza, it will take 15 - 20 minutes to get there minimum. If you walk at street level it may take 5-8 minutes. The river itself is shaped like a snake which is why it takes longer.
Also, in regards to location. There really isn't much around the hotel except a news station, abandoned building or two and a hospital (take a look at the Google Streetview or some of the pics I posted on Trip Advisor). With that said, I was not upset at the location, I enjoyed my 15 minutes stroll before and after dinner each night.
2.) Service: I experienced 3 to 4 star service. Check-in was great, the person working Sunday night (Jan 6th) was super nice and polite. I was greeted warmly, thanked for being Platinum member, given free parking (platinum benefit), given welcome treat bag (platinum benefit), and I was upgraded to a suite (platinum benefit). So in regards to recognizing platinum status, the Indigo hit a home run.
3.) Dining: I only ate breakfast my first day at the hotel. It was okay and adequately priced. Wasn't blown away and I believe there were only 5 warm entrees to choose from.
3.) Ambiance and condition of lobby / rooms: Definitely unique here, but truthfully after 5 nights it was very easy to tell that the rooms were simply renovated with cheap materials (flooring, wall paper/design, etc...). I kind of felt like someone came in and flipped the place in a couple of weeks. The rooms were clean, but lacked the perfection attention to detail that you find at most Crowne Plaza's (my favorite hotel brand).
Pros: Keurig coffee maker, Aveda bath products, soft towels, refrigerators, comfortable bed / linens, large TV's, views if you are on the river side, quiet thermostat controlled AC units
Cons: laminate imitation hardwood floors, no workplace (the table is inadequate for doing business work), very low sink counters, cheap coffee/tea creamer and artificial sweetener packs (doesn't compliment the Keurig machine very well)
4.) Housekeeping: so..so in this department. They cleaned the room just fine, but did not replace the bath products at all. Now don't get me wrong I typically take them and tuck them away in my suitcase so they will get replaced. But nothing got replaced for me in 3 straight nights. So, I don't know if I'm to blame for taking the mini lotions to work with me each day or them for not replacing. Not really a big deal because I know the front desk would have given me more upon request.
All in all, I think the housekeeping just rushed in, made the bed, replaced my coffee, gave me clean towel each day, and took out the trash. I don't think they did proper inspections. A good example, I didn't have an ink pen or note pad in my room (which who knows could be by design given that this is a boutique hotel).
Balconies on the river side of the hotel. The balconies for the larger suites are tiny, no room for a chair. The balconies overlooking the courtyard have patio furniture. I was upgraded so I didn't really care, but if I stayed here again I would decline the upgrade so I could have a balcony with chairs and small patio table.
Furthermore on the rooms, I originally had room 318 overlooking the water which as a larger suite. The view was blocked by a huge tree, I literally could have pruned it by standing on the balcony. So the next morning I asked for a switch and the same person who checked me in was super nice and put me in room 330 which provided beautiful views of the pool and courtyard. However, next time I would try to get a larger balcony over the courtyard.
Comment on the lobby: it was beautiful and had a very boutique feel as well. It was clean, had a nice bar and clean restaurant area.
Okay, so to summarize:
The hotel is clean, has a different unique feel to it, probably better for couples opposed to business travelers. The walk from the main area of the Riverwalk if you walk along the water is easily 15 minutes + (with literally very little or nothing along the way, so be prepared to walk by some sketchy folks).
For me, I would not be opposed to staying here again. But I would likely try the Crowne two blocks away next time in San Antonio.
My biggest recommendation for the hotel would be this: either have a free coffee stand on the way out the front door for guests in the morning or at least put disposable to to-go cups in the rooms.
January 17, 2013
Rated 5.0 out of 5.0 by eecee We'd stay again!
Our room was comfortable, clean and polished, nicely decorated. The king-sized bed and pillows were comfortable. The restaurant served delicious food. Staff were helpful, friendly, and professional. Our room overlooked the river, and we were able to catch a water taxi right outside the hotel to ride to the shops and restaurants of Riverwalk.
January 16, 2013
Rated 5.0 out of 5.0 by Hector1 Memorable Experience
My wife & I decided to stay a few days in the San Antonio Riverwalk area. We have stayed at many big name hotels in other states, and decided to try Indigo Hotel this time. I will tell you that it was a very nice experience from the begining through the end. Let's start with the check-in day, we met Ron at the front desk, super nice guy, very professional and knowledgeable. He answered all my questions with so much interest and care, that you can tell, "he loves his job ". The hotel is very clean and colorful, our room was great, clean and good sized. OMG! big balcony with confortable chairs. The dining! we ate three times, dinner and breakfast and prices are very reasonable, but let me tell you! the quality of the food is A+ , the waitress "Valeria was just outstanding, she was so patient and cared enough to take the time to explain about what was on the menu, her recommendations, all the way down to how the food was prepared, she knew" by the book" about every meal. Housekeepers were polite and no questions about their work "you can notice right away". Distance to riverwalk "busy area" is not bad at all "just walk and talk" and you are there within minutes. Hotel parking is right in front of the hotel and I did not have any problem at all, of course! like everywhere you visit, "dont leave your laptop, cameras, jewerly or valuables inside" we all should know this. We would like to give a big Thank You to the INDIGO Hotel for taking care of your employees so they can take care of your business, which is your guests.
Hector & Kim
December 22, 2012
Rated 5.0 out of 5.0 by MissHelen Great place in San Antonio
Stayed here the week prior to Thanksgiving for my first time in San Antonio, as well as my first time at a Hotel Indigo property.
From the moment I walked in, I had a great stay. The front desk agent who checked us in (forgot her name, sorry), to our housekeeping and the front desk agent who checked us out (really did not have a lot of staff-interactions at the hotel as I was more out than at the hotel), but everyone was nice.
My only issue with the hotel, sadly enough was the "restaurant" Bridges. The first day we had a quick breakfast there it was fine, food was tasty and quick, however the service was only so-so. The Servers did not really seem to care that we were there and rather saw us leaving than entering the restaurant (at least that's how it felt). Then the morning of our departure we had 1 hour to have breakfast, on a Monday, which we assumed was more than enough. Unfortunately, as we arrived the entire restaurant was full and only 1 server was working. There was, what it seems as, a manager behind the counter enjoying her coffee and talking with the busser or the server when they went behind the counter, but not even thinking once to help the server and busser who were trying their best to help all the guests. We unfortunately were not able to eat our food due to our server not being able to attend us before us leaving. We finally got our food as we were leaving, so we asked for boxes, which she then quickly gave us. This moment the server was very apologetic, and we knew it was sincere. Just too bad that the lady in her suit (not uniform, therefore assuming it was the manager) was not willing to help her staff.
Other than that, I'll definitely be back!
December 18, 2012
Rated 4.0 out of 5.0 by magma Great Location
Located on RiverWalk. Very nice location. Toiletries and towels not replenished. But would stay again, for location and comfort.
December 15, 2012
Rated 5.0 out of 5.0 by Jay26 My first stay won't be my last!
This was the first time I had stayed at a Hotel Indigo, and it was a wonderful experience! This property is beautifully designed and maintained. The rooms are spacious, clean, and beautifully appointed. If you're looking for a refreshing change from the ordinary hotel stay, by all means try the Hotel Indigo Riverwalk!
December 10, 2012
Rated 1.0 out of 5.0 by Vacationgonesour Vacation gone bad
The hotel was comfortable but not enough parking and walking through the dark in strange places is not my idea of fun.
December 3, 2012
Rated 2.0 out of 5.0 by DaBoss78 Won't be going back.
I stayed here recently with a few co-workers for a business meeting. I had never been to the River-walk so I was excited to stay at a hotel that was on the River-walk. First off it is on the River-walk but it is like 15-30 minutes (brisk walking) from all the restaurants and shops. I was never able to get a water taxi to pick me. The lobby was nice and very clean. Had a good looking bar and restaurant. The bar was probably the nicest thing at the hotel. When I got to my room it was WAY smaller than I thought it would be. I mean TINY compared to others.. Also when I checked in to the room it was nasty. There was yellow bodily fluid all on the toilet, hair all in the shower, hair on the floor, and I killed a spider all in the first 30 minutes I was there. Told the front desk and they were very rude. Needless to say I had to clean my own room. Don't bother asking for anything extra either such as pillows or shampoos because it takes them forever to get them. Took them 3 hours to bring me 2 pillows and when they finally did they didn't have pillow cases and they were stained. Every time I would ask the front desk staff a question I would get a different answer, so everyone at the front desk is not on the same page. The next morning I finally went to the onsite manager and they were so helpful. Took care of everything. Also they didn't tell me that I had to pay for parking. I was just given a tag and they said that it was to make sure I did not get towed. I found out when I checked out that I had pay for parking which is not a huge deal, and maybe it says that you do have to pay on their website but a heads up at the front desk would have been nice. Overall it was not a good stay for me.
November 25, 2012
Rated 4.0 out of 5.0 by ROBERTO2709 limpieza
LO POSITIVO: EXCELENTE UBICACION, HABITACIONES ESPACIOSAS MUY COMODAS, TIENE PEQUEÑOS DETALLES Y CAMAS MUY COMODAS, LO NEGATIVO: ESTACIONAMIENTO PEQUEÑO Y SIN GRAN CAPACIDAD, RESPECTO A LOS BAÑOS, LES FALTA LIMPIEZA, Y EL RESTAURANTE MEJOR NI LO INTENTEN, PESIMO, MALISIMOS DESAYUNOS!! EN GENERAL UN BUEN HOTEL SOLO PARA HOSPEDAJE.
November 14, 2012
Rated 2.0 out of 5.0 by FATHEAD GOOD AND BAD
GOOD-THE STAFF WAS GREAT INCLUDING THE FRONT DESK, THE MAIDS, THE BARTENDERS AND JAMES IN THE RESTAURANT.
LOVED THE ROOM, GREAT VIEW, CLEAN AND LARGE. IT IS RIGHT ON THE RIVER WALK WITH GREAT WAYS TO GET AROUND BY BOAT OR TROLLEY.
BAD- ON THE FIRST NIGHT OF OUR STAY I WENT TO MY CAR AT 11:00PM. THERE WAS A GUY WALKING AROUND THE LOT LOOKING IN THE CARS WITH A FLASH-LITE. HE CAME OVER TO ME AND SAID HE HAS THE GUARD. I CONFIRMED THIS WITH THE FRONT DESK AND THEY CONFIRMED IT. THE NEXT NIGHT I WENT TO MY CAR, TWICE, ABOUT 2 HOURS APART, NO GUARD IN SIGHT. THE NEXT MORNING I WENT TO MY CAR ONLY TO FIND SOMEONE TRIED TO BREAK INTO IT VIA A SIDE WINDOW, GLASS CRACKED BUT THE CAR WAS NOT BROKEN INTO. I INFORMED THE FRONT DESK AND THEY CALLED A POLICEMAN FOR ME TO MAKE A REPORT. WHILE WALKING AROUND THE HOTEL I LEARNED FROM SOME OF THE STAFF THE GUARD QUITE AND THERE WAS NO GUARD ON DUTY THAT NIGHT. THE FRONT DESK MANAGER DENIED IT AND SAID A STAND-IN GUARD WAS THERE. I ASKED IF THE HOTEL WOULD PAY FOR THE DAMAGE TO MY CAR, THEY SAID THEY ARE NOT LIABLE TO DAMAGE TO MY CAR, IT IS STATED ON THE BACK OF MY PARKING PASS AND SIGNS IN THE PARKING LOT BUT HE WOULD TALK TO THE HOTEL MANAGER ABOUT IT. THREE WEEKS LATER I WAS NOTIFIED BY THE MANAGER THAT THEIR INSURANCE COMPANY IS NOT LIABLE FOR THE DAMAGE DONE TO MY CAR SINCE SIGNS WERE POSTED ON MY PARKING PERMIT AND ON SIGNS IN THE LOT. SO WHY WAS THE GUARD WALKING AROUND THE LOT WITH A FLASH-LITE LOOKING IN CARS? ALL PARKING PASSES WERE TO BE PLACED ON THE DASH SO THE GUARD COULD SEE THEM. THE LOT WAS LIGHTED AND YOU COULD SEE ON THE DASH WITH-OUT A FLASH-LITE, SO WHAT WAS THE GUARD THAT QUITE REALLY LOOKING FOR IN CARS? WAS THERE REALLY A GUARD IN THE LOT THAT NIGHT MY CAR WINDOW WAS BROKEN ? READ BETWEEN THE LINES. YES WE LOVED THE INDIGO AND ALMOST HAD A GREAT TIME EXCEPT FOR MY PARKING LOT INCIDENT. THE HOTEL CHARGES $13.00 PER NIGHT TO PARK, WE STAYED 5 NIGHTS, SO WHY WAS I PAYING TO PARK HERE, ISNT SECURITY INCLUDED? TO CONCLUDE THE PARKING IS BAD AND THE HOTEL WAS GREAT, JUST DONT PARK HERE. THE HOTEL MANAGER STATED SHE WAS GRATEFUL NOTHING WAS ACTUALLY TAKEN FROM MY CAR AND I WAS ABLE TO ESCAPE WITH A BROKEN WINDOW ONLY. THAT BROKEN WINDOW COST ME "ONLY $407.00"
November 13, 2012
Rated 4.0 out of 5.0 by dad1002 nice
was very nice and refreshing. hotel desk girl was rude on check in nov 1st.
November 7, 2012
Rated 5.0 out of 5.0 by TJJP The BEST hotel in San Antonio
I booked this hotel because of its beautiful decor and room style! It turned out to be the best hotel we've ever been too! We came to the riverwalk for the first time for our Anniversary, not only was the staff beyond amazing but our room was to die for!! Beautiful, clean, everything you could want in a hotel! We stayed in the King Riverview Room! I say if you want to have a quiet - romantic evening this room is the best for that! The shower was just the best thing ever, the balcony curtains were open the whole time because it was beautiful to see the river at any given moment. To be honest we will never stay anywhere else when we come to San Antonio's riverwalk. You have to stay here!! We had drinks at the bar and the bartender was funny and very nice! the front desk was helpful and very sweet as well. We had a great first time experience in San Antonio and we are a fan of IHG Hotel fan FOR LIFE!! :)
November 6, 2012
Rated 5.0 out of 5.0 by Joeker04h AMazing
This was an amazing hotel. The Customer service was excellent very friendly and attentive. Also the Beds were the BEST!!! I had never slept that good in a long time. I wanted to steal the bed, but they would have seen me walk out with it. Anyhoot yes I recommend this hotel to any one who loves great customer service and comfy beds. Oh the bar there was a lil over priced thankfully its on the riverwalk so there are Restaurants and bars very close by. That was a plus!!!
October 31, 2012
Rated 1.0 out of 5.0 by Chopper1114 Cute place...but no services whatsoever!
No valet...no bellman..room was NOTHING like depicted online...very small in fact! The neighborhood is HORRIBLE...the hotel is at the end of the Riverwalk...nothing there! You must walk FOREVER to see civilization.... ! Lots of traffic noise...really disappointed. Parking is across the street in a dark lot ...had to drive around for 15 mins to find a space (costs $13). Would NEVER recommend to anyone...so many 'nicer' hotels on the actual fun part of the Riverwalk for that kind of money (over $200 per night). UGH!!!!
I am a 'priority club member'...nothing to me feel special...manager was RUDE when I expressed my opinion
October 29, 2012
Rated 5.0 out of 5.0 by Anne75 Comfortable Bed and Room
We loved staying here. It was easy to find and was located right there on the River Walk. We walked from there to Main Street on the first night. Beautiful!! Took the a full water taxi tour through the entire River Walk. It was beautiful. We did it at about 7:00 p.m. so it was evening. Would definitely stay here again someday.
October 26, 2012
Rated 5.0 out of 5.0 by Inga4 First time stay and hoping to return
This was our first time stay...we enjoyed everything about our stay. We loved the balcony overlooking the river. We found the room size to be spacious. The housekeeping was very attentive. We thought the bed was comfortable. We really appreciated the boat taxi stop at our hotel. The hotel was very quiet and out of the downtown hustle and bustle. As you can tell we really enjoyed everything about our stay and are hoping to make a return visit. Thank you staff!
October 25, 2012
Rated 4.0 out of 5.0 Review by Biker
Enjoyed the Indigo....unique setting with excellent rooms....
October 25, 2012
Rated 4.0 out of 5.0 by Benton Neat, Tidy, and Quiet
The rooms were clean and spacious. You hardly hear any noise through the walls and we were located at the elevators I was shocked by that. The bartender Ryan is a hoot! Definitely stop by the bar and say Hi. The only things I didn't like was they don't have early check in, the hotel isn't located near any dining, and the parking sucks. Be very weiry of leaving any items in your car.
Don't check in on Friday. We had to waiting at least 30 minutes for the guy to hand out pay checks before he even helped us.
October 25, 2012
Rated 5.0 out of 5.0 by nmontes64 Great Stay
Overall it was a very enjoyable stay. The service for the restaurant was lacking.
October 24, 2012
Rated 2.0 out of 5.0 by TomB Recent stay
Went to San Antonio for a River Walk and leisure experience. Hotel Indigo oversold itself on its Riverwalk location. Although on the Riverwalk which is 7 miles long, Hotel Indigo is a 30 minute walk through business offices to get to any key liesure locations. Room was very noisy, over a dumpster that was picked up in the middle of each night. If hungary, eat somewhere else. Food was limited and marginal. No free breakfast.
However, to be fair...hotel was decorated nicely, clean and rooms were nice. Staff was very helpful with tourist questions.
October 22, 2012
Rated 1.0 out of 5.0 by Jcltc05 Worst ever
I've been traveling for pleasure and business since 1964. This was the absolutly worst experice ever. Don't forget and leave anything behind (espicailly if its something to eat and expensive). Housekeeping will assume that you just didn't want it any more or or could not take it for some reason. Rather then calling on the phone to make sure, they just take it home and eat it and then when you complain send you the leftovers. Usually I do not leave bad reviews but the varity of excuses offered to me have been so totality unacceptable that I just had to say something.
Priority club member since 1980
October 20, 2012
Rated 4.0 out of 5.0 by cinci5cc Unique accommodations
Lovely hotel but stetchy area of the city. Room comfortable and clean but room did not get cleaned on second day.
October 17, 2012
Rated 5.0 out of 5.0 by Manshark Indigo Riverwalk, chic boutique
Nice change from the usual. More oriented towards couples, will try the location across the Alamo next time!
October 15, 2012
Rated 5.0 out of 5.0 by Jack222 Awesome room Great location
Indigo river walk exceeded my expectations in every way from the moment we walked in until after we left. Location was easily accessible and parking was a breeze.
The front desk staff was pleasant at all times and responsive to questions and requests. At the bar the staff provided outstanding service. The room and facilities were well maintained and clean.
The room and the overall design of the hotel blew us away, it was more than expected and the room was very comfortable. We slept comfortably on the king size bed and woke up relaxed and refreshed.
Location on the river walk made it easy to have a nice romantic walk and dinner as well as visit some of the local historical sites and attractions.
This was a great place to stay and I have recommended it to my friends!! Thank you to all the staff who made it worth the stay!!
October 15, 2012
Rated 5.0 out of 5.0 by Jen55 Quiet and Comfortable
The Hotel was very friendly and quiet. It is on the Riverwalk with a beautiful view. Quiet and peaceful with very friendly and helpful employees.
October 5, 2012
Rated 5.0 out of 5.0 by SurferBob Great hotel
Loved everything about this hotel. The rooms are big and sunny. Great location and parking lot available across the street at a reasonable rate. The sinks are a little low in the bathrooms, but other than that the rooms are comfortable and quiet. I will make this my go to hotel in San Antonio.
September 29, 2012
Rated 4.0 out of 5.0 by gmapooh Great room
The room was very nice. The restaurant was not a full service restaurant. The staff needs to be trained better in the restaurant. Our food was served cold. We waited 30 minutes and another person asked if we had been helped. We said our food was ordered 30 min. ago. He checked and it was sitting on the counter; The inexperience waitress was taking money instead of serving our food when it was ready. Another couple that came in after us was half way through eating their meal while we were waiting on our bacon and sausage.
The food was overpriced.
September 28, 2012
Rated 5.0 out of 5.0 by PatriciaGermany liked it overall
we choose the Indigo because of its known style. We loved the Riverfront place and a room with balkony is just wonderful to enjoy after a long day. The few to the water and to the flower bushes was great. Front desk was friendly and helpful, Housekeeping was good, rooms very clean. I highly recommend this place and we will come back to see more of San Antonio and will defenitly stay at the Indigo.
September 24, 2012
Rated 5.0 out of 5.0 by Wayne1one Aone
We wished we had the time to stay longer. Excellent people and establishment.
September 18, 2012
Rated 5.0 out of 5.0 by Renee62 Best hotel bed and bedding ever!!!
From beginning to end this was a very enjoyable stay for my friend and I to celebrate my birthday. The river taxi is available right there to take you to all of the destinations. The staff was wonderful and friendly. Rooms clean, beds very comfortable, and I have a comfy one at home! Alex at front desk very friendly, Matt the bartender, one of the best ever, and both of us are bartenders!!! James and the chef were fun and friendly from the dining room. The grounds and pool were beautiful. Love, love, loved our stay here!!!
September 18, 2012