Rated 4.3 out of 5 by 493
Rated 5.0 out of 5.0 by XO22 Beautiful modern hotel
Beautiful clean hotel. Really loved the outdoor lounge area and pool. So accessible to the riverwalk. Located in a quiet area of the riverwalk but you can easily get a water taxi to take to the restaurants. Staff was super friendly and helpful. We loved our stay here.
April 13, 2015
Rated 4.0 out of 5.0 by nymets2015 Friendly staff
Check in was a breeze, and the woman who checked me in was friendly, efficient, and knowledgeable. The hotel advertises it is in the River Walk, and it is, but it took me 20 minutes to walk to the part of the River Walk where there are restaurants and shops. Food and service in the hotel restaurant was inconsistent. One day the service and breakfast was great and the next day the food and service was horrible. My server was busy dusting a part of the restaurant. Cleaning should be done when the restaurant is closed, not when guests are eating. The room was clean and comfortable. The guests in the room above me were rather loud, I think they might have been wrestling or bowling, and the sound came right through the ceiling.
April 11, 2015
Rated 4.0 out of 5.0 by 2/3 Sisters Enjoyed/Miss
Enjoyed stay. Liked Staff:Joe,Renee & other front desk nite staff, except Marie who seemed in a hurry when we had questions. Waiters Barbara and Jeremy great. James bartender was very helpful to answer questions about cafe after hrs. Room beautiful and met most of our need.s, liked hardwood floors, coffee, balcony, table, TV outlets, beds, closet and coffee nook. We did miss having a tub, room 252 got a lot of lobby noise, and the 1" opening around our doorway let in all the hall noise plus felt unsecured. We thought there would be a hot tub by the pool, and were surprised the sauna was bolted shut on the beautiful outdoor patio. Parking was a little strange but it was good to have carts and drop off space in front. We liked the ability to have trolley service and appreciated the concierge.
April 10, 2015