Rated 4.4 out of 5 by 457
Rated 3.0 out of 5.0 by SteveAusTX Nice hotel and staff. However...
My wife and I stayed 4 nights (Thu thru Mon). We were happy with the front desk and restaurant staff. The room was nice with pleasant decor. Not sure why but we had a major problem with the weekend housekeeping service. After being gone from the room all day Sat and Sun, upon return at 5pm the room had not been cleaned either day (the 'do not disturb' sign was in the room, not on the door). On Sat the front desk was able to send someone up to clean the room so we vacated again. Upon return an hour later, the room had been cleaned but the door to the room had been left open a few inches. This is not acceptable. On Sun, there was no housekeeping staff to clean the room so a very nice lady from the laundry staff brought up some towels and bathroom supplies to the room. Overall, a nice hotel but will not return due to the housekeeping experience.
February 25, 2015
Rated 3.0 out of 5.0 by PatG Hotel Not as Nice as It Used to Be
This used to be our "go to" place to stay on the Riverwalk in San Antonio. We have recommended it to many friends. We like that it is at the quiet end of the Riverwalk, has a boutique feel, and we have always received good service in the past. However, this time, we felt uncomfortable with the safety of the location and that we received fairly poor service overall. Our room location was awful and other guests were rude and noisy. The bedding was not clean and the service in the restaurant was poor.
We no longer feel it is good value for the money and will look to stay at a nicer, safer place even if we can't stay on the Riverwalk.
February 24, 2015
Rated 5.0 out of 5.0 by Mart49 Great room experience
The hotel was everything the reviews described. I would recommend this hotel to anyone.
February 23, 2015